Munhaven

Munhaven Close, Mundesley, Norwich NR11 8AR
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9.8 69 Reviews
  • Munhaven, Norwich
Munhaven is a comfortable residential and dementia care environment, purpose-built for its residents' needs and staffed by qualified and friendly carers.

The team go to great effort to ensure that each resident feels they have their personal needs met, at the same time as respecting privacy, dignity and personal freedoms.

A secure garden area includes a water feature, outdoor seating and a gazebo, while there is much to enjoy in terms of activities and entertainments within the home itself.

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Care Provided by Munhaven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Alison Roberts (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Munhaven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Television point in own room

Munhaven Reviews (69)

Total of 69, showing 1-20
9.8

Munhaven has a Review Score of 9.8 (9.834) out of 10, based on 26 reviews in the last 2 years. Over all time Munhaven has 69 reviews.

Overall Experience

  • 64
  • 4
  • 1
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Date Published

69
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Review from R F (Husband of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Munhaven from a larger home my wife's appetite and spirits have returned. This small home provides an exceptional level of care to it's residents. The kindness and tolerance of the staff are remarkable. The atmosphere at Munhaven is warm and welcoming and I look forward to spending time
there with my wife and the smashing staff!

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking time to complete a review for Munhaven, I will forward to the staff your kind words.


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Review from S F (Daughter-in-law of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother in law has been excellent in every way. It is great that staff have taken time to get to know who she is and what she likes, even though sometimes she is very confused. The staff are always cheerful and friendly. They take everything in their stride, and always take the
time needed to deliver a high standard of care even when my mother in law is being extremely uncooperative.
When we visit, all the family are looked after. It is pleasant to stay and spend time at Munhaven without feeling like we are intruding.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words and for taking the time to complete this review for us.


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Review from Fiona H (Daughter-in-law of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Munhaven must be the care home to which all others aspire to be like. They have provided such amazing care for my father-in-law and our entire family and we are so grateful. The entire team are so caring and considerate, nothing is too much trouble. We have been completely overwhelmed by their support
and kindness at such a difficult time. They genuinely care and it shows constantly. From providing us with food and cups of tea to keeping us fully updated and demonstrating a level of care I only dreamt of for my father-in-law. Thank you so much we won't forget you all.

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Review from Howard H (Son of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into this wonderful care home in June 2024 and settled in so quickly as the care staff and management are so kind. Her room is excellent, it's safe, and the garden is perfect to sit and walk in. The meals are simple but perfect. I can totally relax knowing Mum is happy. So pleased for
her when visiting we get an honest welcome and information regarding Mum's wellbeing.

Reply from Alison Roberts, Manager at Munhaven

We really appreciate you taking the time to complete a review for us. I am so pleased that your mum has settled in so quickly. we aim to make the transition from home to Munhaven as smooth and welcoming as possible for you and your mum. It's a pleasure looking after your mum.


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Review from Liz K (Wife of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely staff, always helpful. The home needs a bit of updating but the facilities are generally good.

Reply from Alison Roberts, Manager at Munhaven

Thank you so much for taking the time to complete a review for us. Your feedback is really important to us. It was a pleasure caring for your husband, especially seeing him join in singing and dancing to all our entertainment.


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Review from Kaye M (Power of Attorney of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am filling this in having discussed with the resident's sister. Exemplary home, immaculate, bright and cheerful. Cannot fault the dedication of the staff, very much a person-centred approach. All the resident's needs are met. Food excellent, all cooked on premises. The resident's sister requested
that her bedroom armchair be cleaned, instead they replaced with a new (better) chair with a footstool. The ratings have been agreed by the resident's next of kin, whom I represent on behalf of the resident.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your wonderful review. We pride ourselves on supporting our residents to live the absolute best life they possibly can.


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Review from Andrew M (Son of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident a few weeks ago and the whole experience has been amazing when I was dreading it. The staff and management could not have been more supportive and caring. My wife and I have just attended a meeting this morning to discuss the home and their plans for this year to give my
mother and the other residents an amazing time throughout the year which itself is great to feel included and again that they just care.

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to complete a review for us. It is a pleasure to be able to support you and your mum.


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Review from Caroline M (Daughter-in-law of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently had some short respite at Munhaven Care Home and is now a permanent resident there. We have found all of the staff extremely kind and helpful and my mother-in-law has settled in extremely well and this is purely due to every single member of staff supporting her. We were
very anxious about the move to a care home but the team has helped her overcome her anxiety about the move as well as ours.
The care offered is very person-centred and my mother-in-law who has dementia appears to be happy and very well-settled.
The care home itself is clean, bright and welcoming and you can see a lot of effort has been put into the areas for the residence including the outdoor space.

Reply from Alison Roberts, Manager at Munhaven

Thank you for your kind words, I'm glad your mother-in-law has settled in well. I will pass your comments on to the staff.


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Review from Debbie J (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t ask for a better care home for my Mum. Nothing is too much trouble. They genuinely show love, care, respect and support not only to my Mum but myself and my family. The staff are truly wonderful nothing is too much trouble. We were invited to a New Year's Party and honestly, it was amazing.
All the food was home cooked including the bread and pork pies and we were treated like Kings and Queens. They know their residents so well and take into account their interests and needs. The staff bought personalised gifts for Christmas and birthdays. Nothing is too much trouble. My Mum was even taken to the pub with her best friend to enjoy time out.
The staff are very flexible and will adapt and make changes to accommodate the residents. I was so touched to see a poorly resident lying on the settee with a pillow and blanket. Just like you would do at home.
I feel truly blessed my Mum is in such a wonderful care home and I want to thank all the staff from the bottom of my heart.

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to write us such a lovely review. Our residents are at the heart of everything we do.


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Review from Jason H (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the staff are fantastic with my father making him feel like a member of a big family at Munhaven, I could not be more grateful for all they do for my father.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for taking the time to write such a lovely review, we certainly are one big family at Munhaven.


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Review from G P (Friend of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting Munhaven I found the home welcoming, friendly and the staff were always so polite and helpful. The home was also noticeably clean and tidy. It was a joy to visit my friend in Munhaven.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for taking the time to write such a lovely review.


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Review from Wendy H (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into full-time care with Alzheimer's after seven years of me caring for him. I was very apprehensive. I must say he was so very happy here and ain the last few months of his lif I was so lucky to know how well and loved he was by all the staff. This is such a lovely home and the care
is outstanding. We visited anytime, day or night and we were always welcome.
Outstanding staff and home. Thank you.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words. Your father was loved by everyone and he is missed every single day. It was a pleasure to care for such a lovely gentleman and to know his wonderful family.


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Review from M M (Granddaughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely atmosphere, plenty of staff around to support visitors as well as people in the care home.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your kind words. Our aim is to create a home from home for our Munhaven family, we always hope that visitors feel this too.


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Review from Debra W (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love everything about Munhaven. My mum gets such good care. All staff are friendly and kind, can't do enough to help both service users and family members. Munhaven is a very lively homely place to be. I enjoy my visits and don't want my mum to be anywhere else. I can't fault anything here. I feel
content mum is getting everything she needs.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your wonderfully kind words. It is an absolute pleasure to care for your mum.


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Review from Stephen H (Son of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making a very difficult time easy. Friendly and helpful staff. Nothing is too much trouble.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your kind words, it is greatly appreciated. I am so happy that we were able to make the transition easier for you at this difficult time.


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Review from Shanda W (Granddaughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly and find time to talk. I know my nanny gets the best care for her needs. I love the singing and dancing from staff and residents and the attention my nanny gets. Very impressed with the manager, she is very attentive and puts our minds at ease with our nanny. She makes
us feel very welcome.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for taking the time to write your kind review. It is an absolute pleasure to care for your nanny.


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Review from Judy S (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mum has a home at Munhaven. In the three years she has lived there the staff have been wonderful, so kind and caring. Munhaven has a lovely atmosphere and when I visit I am made to feel welcome, the staff are so friendly and there are always plenty of activities going on for
the residents to engage in. A special thank you to the cook, who cooks mum special pureed food.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words. It's an honour and a privilege to care for your mum.


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Review from Vicki D (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a really lovely time. Always a lovely, friendly atmosphere. The food was fantastic. I feel so lucky that my mum is a resident here.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words. It is a pleasure to care for your mum.


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Review from K B (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just had a wonderful meal with my mother in this wonderful home. I have to say that my mum has settled really well here and is very happy. She is always clean and tidy and always says the food is delicious. Mum is extremely well looked after and we can relax knowing that she is well cared for
and happy.

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to complete a review for Munhaven. I am glad that your mum has settled so well. It was lovely to include families in our events we have for our residents.


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Review from Amy H (Daughter-in-law of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Munhaven care home highly enough. The staff treat the residents like family and the residents are cherished with every need met. The staff always have time to stop and chat, the food is delicious and the atmosphere calm and loving. The rooms are homely and the garden a delight to be in.
Munhaven is at the heart of a very special community. In my opinion, it really is a home full of the very best care.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your wonderfully kind words. We pride ourselves on providing person-centred care, embracing our family of residents.


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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Munhaven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Munhaven is calculated as follows: ( (266 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 308 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Munhaven is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (2)

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Alison Roberts

Job Title: Registered Manager

Joined: 2011

The team at Munhaven are all passionate about supporting people to lead positive, independent lives by working in the residents’ timescales and reality, which enables them to provide a very personal approach to the care they provide. They are rightly proud of achieving an Outstanding CQC rating and the award for Best Dementia Care Home at the National Dementia Care Awards in 2019. Munhaven has a really good reputation in the local Mundesley community.


Shirley

Shirley Davison

Job Title: Deputy Manager

Joined: 1999

Been with the company since 1999, coming in as a care support worker and then senior carer. Been Deputy Manager for 12 years.


Holds a Level 5 diploma in leadership within health and social care


Frequently Asked Questions about Munhaven

What types of Care is Munhaven registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Munhaven have?

There are 20 Single Rooms.

What are the Facilities & Services at Munhaven?

Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Munhaven to the centre of Norwich?

17.9 mile(s) as the crow flies, distance by road may be significantly further.