Munhaven

Munhaven Close, Mundesley, Norwich NR11 8AR
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9.8 69 Reviews
  • Munhaven, Norwich
Munhaven is a comfortable residential and dementia care environment, purpose-built for its residents' needs and staffed by qualified and friendly carers.

The team go to great effort to ensure that each resident feels they have their personal needs met, at the same time as respecting privacy, dignity and personal freedoms.

A secure garden area includes a water feature, outdoor seating and a gazebo, while there is much to enjoy in terms of activities and entertainments within the home itself.

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Care Provided by Munhaven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Alison Roberts (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Munhaven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Television point in own room

Munhaven Reviews (69)

Total of 69, showing 21-40
9.8

Munhaven has a Review Score of 9.8 (9.834) out of 10, based on 26 reviews in the last 2 years. Over all time Munhaven has 69 reviews.

Overall Experience

  • 64
  • 4
  • 1
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Date Published

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Review from Megan J (Granddaughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, you couldn’t ask for more caring, loving, welcoming people. They not only care for the residents but also their family as well, taking time to ask how you doing.
Since my grandmother arrived at Munhaven, I have seen the light back in her eyes and she absolutely loves everyone
there. She has made lots of friends and loves the staff very much.
The home is very clean with lovely displays showing the different activities.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words. It is a pleasure to know and care for your grandmother, she lights up our lives every day.


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Review from Sheena R (Niece of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Munhaven and its staff are outstanding, they are all caring and welcoming. My aunt always looks well and they are wonderful in that there are many activities which the residents get involved in and it certainly helps stimulate their mental health. It is always lovely and clean and the food is excellent.
I am always kept informed regarding my aunt and appreciate everything they do despite having dementia she is respected and because the staff are happy this reflects on the residents. I am so glad my aunt is spending her final years in Munhaven I couldn't think of a better place. Well done to all of you because you are all amazing and I can't thank you enough.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your wonderful review and kind words. It is always an absolute pleasure to care for your aunt.


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Review from S F (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These people have looked after my father like he is their own father. Their care and overall professionalism with my dad is absolutely outstanding. This care home is a credit to the care profession and should be recommended to all care homes as the way things should be done. A huge thank you for everything.

Reply from Alison Roberts, Manager at Munhaven

It was a pleasure looking after your father. Thank you for taking time to complete a review for us.


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Review from J M (Granddaughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandad twice whilst he was staying at Munhaven Care Home for some respite care. On both occasions, the staff were friendly and welcoming. The home smelt fresh and clean, the residents were happy, and my grandad enjoyed being around other residents and making several friends. It was like
a little holiday for him, and it was a joy to see him so happy. I even took my two young children, and they had so much fun playing with the residents and the keyboard, watching the fish and bird with my grandad. They were even spoilt and given biscuits, as my grandad also enjoyed his fresh fruit snack and drink. Overall, a lovely atmosphere and a joy to visit. I would like to thank all the staff for taking such great care of my grandad and also for welcoming us to visit him.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your wonderful review. It is a pleasure to care for your grandad.


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Review from Angela B (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's cared for and kept occupied with various activities, exercises, music, and crafts. Despite having a fall, she was very well looked after and cared for in the 8 hours it took for the ambulance to arrive.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind review. It is a pleasure to care for your mum.


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Review from Richard D (Relative of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were wonderfully welcomed and were pleased to see our loved on comfortable and well looked after.

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to complete a review for us. Your feedback is very important to us.


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Review from Kenneth L (Husband of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be clean and tidy and the staff are so very kind and caring for my wife that I feel that I can leave my wife in their care knowing that she is safe and well looked after and made to feel at home. The food cannot be faulted and the variation is unbelievable. Having spoken to
my wife she tells me that she is very happy to be here but obviously would rather be at home with me. I visit my wife at least four times a week and would highly recommend the home to other people who find they or their relatives are in need of extra care.

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to complete a review for us.
it's a pleasure looking after your wife and you when you visit.


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Review from Jeremy B (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, very helpful with anything and everything. The care shown to my father is fantastic he's so happy and puts my mind at ease that he's well cared for. Always greeted with a smile and is so clean and tidy and plenty for the residents to get involved with.
Many thanks for all that
you do we appreciate it more than you know!

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for taking the time to write a review, it's much appreciated. Our staff take pride in the care they provide and really appreciate the feedback


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Review from Karen G (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Munhaven for nearly ten years. During this time Mum's needs have increased but she has always been wonderfully looked after. Staff are considerate and caring with Mum - really excellent - we could not ask for more.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your kind review. It's been a pleasure to look after your mum, she is a big part of our Munhaven family


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Review from Richard C (Son of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Munhaven and its staff are outstanding, the care and well-being they give Mum is second to none. After going into their care, Mum has improved so much and she thinks of the staff as family.
Communication from them is good and whether you turn up or ring you are always met with a smile.
I can't rate
high enough with how they have given me my Mum back.

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to complete a review. It's lovely that you feel you have your mum back, she is very much part of our Munhaven family.


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Review from Joan C (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for to the highest standard for the last few years by the team at Munhaven Care Home. They have worked together to ensure all her needs are met, I have never worried about her, even though she can no longer communicate effectively or move around by herself.
Our family has always
been welcomed warmly by the staff throughout Covid. Precautions were always observed, yet we were able to see my mum in some way or other safely. The carers have forged close relationships with my mum which have enriched her life. I can not thank them enough.

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to complete a review. Covid has been a very challenging time, we are proud that we were able to support meaningful visiting.


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Review from Lynda G (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Munhaven is a very caring place and mum is very well looked after despite her complex needs. She has lived at Munhaven now for 9.5 years and throughout this time has received kind, considerate and friendly care by staff who understand her despite her limited conventional ability to communicate these
days. Munhaven is as much her family as we are. In earlier times she enjoyed activities and helping the staff, having been a busy and active person all her life. While her ability to participate now is very limited, she nonetheless is still able to sit and observe and raise a smile. The staff make every effort to include her while respecting her need for bed rest, and her diet also reflects her individual needs. My siblings and I have nothing but admiration for the dedication of the Munhaven staff, and the friendly welcome we always get when we visit. I can't praise and recommend Munhaven highly enough.

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to complete a review. It's lovely and a pleasure to be able to look after your mum for so many years.


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Review from D H (Daughter of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters, husband and I visited the home on the Christmas party day. The food was amazing, all homemade and well worth the donation we gave. The staff had worked so hard to provide care, a raffle and tombola, also homemade Christmas cakes and puddings on sale. The staff work hard all year and are
extremely friendly, sociable and approachable.

Reply from Alison Roberts, Manager at Munhaven

Thank you for completing a review. We love having our residents and family Christmas parties bringing everyone together is really important to us.


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Review from Steven C (Son-in-law of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always good - a very nice atmosphere and the staff are really kind and understanding. If ever we have had any concerns over Mum, these have always been addressed promptly and we are kept in the picture if we are unable to get to see Mum.

Reply from Alison Roberts, Manager at Munhaven

Thank you so much for taking the time to complete a review for us.


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Review from Sally E (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Munhaven for just over two and a half years and we are extremely happy with the care she receives, she is always smiling and all the staff are so lovely and caring so we know she is well looked after. Mum went into hospital earlier this year and we were told she was end of life,
she looked dreadful after being in there for five days. Munhaven staff were only too happy to have her back and let her have her last days with them surrounded by the people who love and care for her. We went to visit her there the day after she was released and were amazed to see her sitting in a chair, drinking a cup of tea. She is still doing really well which is because of the care she receives, nothing is too much trouble.
Yesterday we went to Munhaven's Christmas party, the food was fantastic with a massive selection of both savoury and desserts and we all had a lovely day.
We would like to wish all the staff a very Happy Christmas and New Year

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to write a review for Munhaven. It was lovely that we could support your mum to return to Munhaven and that she is doing really well under our care.


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Review from Christopher S (Friend of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I quickly discovered, on my weekly visits to a precious friend at Munhaven during his respite care and later when he became a resident, that the staff are the crowning glory of this outstanding care home. Without exception they are deeply caring and compassionate, taking admirable professional pride
in every aspect of their daily work and radiating cheerfulness, patience and warmth. With apparently inexhaustible energy they devote themselves wholeheartedly to the wellbeing of everyone in their care, and nothing is too much trouble for them. This is caring at its very best, a joy to witness and to experience, and members of the staff team at Munhaven deserve medals for their abundant gifts of talent, skill and devotion.

Reply from Alison Roberts, Manager at Munhaven

Thank you for finding time to complete a review. It was an absolute pleasure and privilege caring for such a lovely gentleman.


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Review from Dez S (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Munhaven enough for the kind, gentle care they give my mother. I can fault nothing and would recommend Munhaven to everyone in need of compassionate care. I thank you all. When my time comes I hope Munhaven will have a place for me.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words regarding the care your mother receives at Munhaven.


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Review from Frances C (Granddaughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Munhaven for three years. We live over a hundred miles away, as do my sisters, and it has been very hard not seeing her at my mum's house. However, the staff have been absolutely brilliant, welcoming us all, including my very young children before lockdown. We loved our visits,
even were offered the chance to share family meals with her! Since lockdown, we regularly get posts and photos of grandma enjoying herself in the activities or just getting a hug from one of her lovely carers. My mum has changed a lot as she is no longer worried about the responsibility of her own mum, we all appreciate what Munhaven have done for Grandma and for all of us by giving our grandma everything she needs at this time.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your very kind comments about your grandma's care at Munhaven.


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Review from Lesley P (Sister of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review is how I found Munhaven Care Home from the last time I actually went inside the home before Covid. I have been visiting my brother through the pandemic, outside visits. Everyone has been kind and helpful. They have all done an excellent job keeping the residents and themselves free from Covid
through these long months. My brother is very happy in Munhaven.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your brother is receiving at Munhaven.


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Review from Colin N (Husband of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely and caring atmosphere. Staff are extremely caring and helpful.
Congratulations on the atmosphere your staff create. You should all be very proud.

Reply from Alison Roberts, Manager at Munhaven

Thank you for your kind response. We are very proud of whole staffing team.


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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Munhaven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Munhaven is calculated as follows: ( (266 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 308 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Munhaven is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (2)

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Alison Roberts

Job Title: Registered Manager

Joined: 2011

The team at Munhaven are all passionate about supporting people to lead positive, independent lives by working in the residents’ timescales and reality, which enables them to provide a very personal approach to the care they provide. They are rightly proud of achieving an Outstanding CQC rating and the award for Best Dementia Care Home at the National Dementia Care Awards in 2019. Munhaven has a really good reputation in the local Mundesley community.


Shirley

Shirley Davison

Job Title: Deputy Manager

Joined: 1999

Been with the company since 1999, coming in as a care support worker and then senior carer. Been Deputy Manager for 12 years.


Holds a Level 5 diploma in leadership within health and social care