Munhaven

Munhaven Close, Mundesley, Norwich NR11 8AR
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9.8 69 Reviews
  • Munhaven, Norwich
Munhaven is a comfortable residential and dementia care environment, purpose-built for its residents' needs and staffed by qualified and friendly carers.

The team go to great effort to ensure that each resident feels they have their personal needs met, at the same time as respecting privacy, dignity and personal freedoms.

A secure garden area includes a water feature, outdoor seating and a gazebo, while there is much to enjoy in terms of activities and entertainments within the home itself.

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Care Provided by Munhaven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Alison Roberts (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Munhaven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Television point in own room

Munhaven Reviews (69)

Total of 69, showing 41-60
9.8

Munhaven has a Review Score of 9.8 (9.834) out of 10, based on 26 reviews in the last 2 years. Over all time Munhaven has 69 reviews.

Overall Experience

  • 64
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  • 1
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Date Published

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Review from H D (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome from staff. The home has a lovely feel and residents are given excellent care. Nothing is too much trouble. My mother is happy there. Family visits including the dog are welcomed.
A very appealing and varied programme of activities. Excellent all round.

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Review from A M (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my former neighbour several times a year and I am delighted to observe the very high standard of care she receives. Her care is a credit to the staff - I have mentally pencilled in that should I require care at any future time, Munhaven will be my first and only choice.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your former neighbour receives at Munhaven.


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Review from C B (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home feels friendly as soon as you walk in. The staff are welcoming and always cheerful. They talk and interact with the residents, always with respect and with awareness of treating everyone kindly. They treat residents with dignity. The staff are well trained and continue with training. The kitchen
staff - especially the cook - are amazing with a broad selection of food and lots of choice. There are activities and visitors - the Brownies, a dog to pet, music to join in with. Its a safe, secure environment.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments, re. the care and support provided at Munhaven.


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Review from Martyn W (Son of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting for Christmas lunch, made very welcome and staff were very helpful and friendly. Nothing is too much trouble, food was great. Thank you all very much for looking after and supporting my mother and father, especially the support for Mum over a year of very difficult times. Happy Christmas and
new year to all the staff.

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Review from Alan S (Son of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at Munhaven for 2 months and I have to say that the home and the staff are fantastic. Nothing is too much trouble and they treat the residents with care and respect at all times. My mum loves it at Munhaven and loves all the staff. The staff, have to, made myself and my brother very
welcome when we visit and have made us feel apart of the Munhaven family. A big thank you to the manager and the whole team.

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Review from Margaret W (Wife of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been a daycare resident he has enjoyed coming to Munhaven. He has also used the home for respite care. Both staff and management do their utmost to help with any issues that I and my husband have. We can not fault in any way their care and support.

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Review from C G (Friend of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is exceptional, it's a home from home. Wonderful loving staff who take the time with all the residents. 10 out of 10.

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Review from Helen S (Daughter-in-law of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have a wonderful quality of caring and understanding of the residents and nothing is too much trouble. Munhaven has a great family atmosphere. The entertainment and activities keep all the residents happy but they also have some lovely quiet places if they need it. My mother-in-law has
made some lovely friends.

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Review from Y B (Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care. Staff very friendly and caring. Very helpful. Food very good and tasty.

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Review from B A (Partner of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Munhaven has a good reputation, deservedly. My partner has been a resident for seven or eight years and although she is not happy about it, she is very well cared for and looked after and her visitors are always welcomed.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your feedback and kind words about the care and support your partner is receiving at Munhaven.


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Review from Margaret S (Wife of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this lovely care home looked after my very sick husband for just 4 weeks before he was transferred to a nursing home nearer to me. The attention and care they showed, not only to him but to all the other residents was exemplary. Munhaven has a lovely warm, homely feeling and the food is
fabulous. I would have no hesitation in recommending Munhaven to anyone who needs a safe and loving place for their loved one.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the care and support your husband received during his short stay at Munhaven.


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Review from Leanne H (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Munhaven is a caring, lively, amazing place. I couldn't be happier knowing my Mum is living at Munhaven safe and cared for. The staff always make us feel welcome.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your mum is receiving at Munhaven.


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Review from Kathy M (Partner of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again my partner has spent a fantastic week with the lovely staff and residents at Munhaven.
Thank you all for looking after us both so well and including us in your special events which makes us feel valued and part of the Munhaven family.
He returned home yesterday in fine form, happy to be
home but obviously delighted with his stay with you.
Thank you all very much for making his time away from home such a positive experience!!

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words of support for your partner's short respite stay at Munhaven.


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Review from Allison E (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go and visit Mum, I am amazed at how happy and engaged the residents, that can be, are. There is always something organised every day, to stimulate and entertain them. All the staff are well trained and so caring and they treat each person with respect and as individuals. The chef does
a brilliant job providing nutritious meals and cooks a beautiful birthday cake for each birthday or special occasion. The staff work as a great team, supporting each other. I am so pleased that we found such a special home from home for Mum to spend the rest of her days in comfort and safety.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your heartfelt and complimentary feedback on the care and support your mum is receiving at Munhaven.


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Review from Alan G (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the death of my mother, I went to the care home to see my father. The carers took my father to his room and told him about my mother's death because I was too emotional.
On the day of my mother's funeral, three carers brought my dad to the burial and looked after him all day. The work they did that
day was very much appreciated.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the support given to you and your father at this sad time. Please accept our condolences for your loss.


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Review from K L (Cousin of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited several relatives/friends who have been in care homes over the years.
Never have I been in one that is so nice.
Munhaven is warm, clean (none of the usual unpleasant smells) friendly and above all else has the most wonderful atmosphere.
The residents all seem happy and so well cared
for and the staff treat them all with knowledge, care, respect and understanding.
This place is outstanding and sets the standard all care homes should try for.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your lovely comments about Munhaven.


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Review from Lynne W (Daughter-in-law of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the very best I have seen. I have visited quite a few. All the staff are very caring and they keep the residents very clean. The place does not smell of 'wee' as so many other homes I have seen do smell. They do activities, they go out, somebody comes in and sings with music. Staff are
very friendly towards the residents. They have a choice of dinners which are cooked superbly. Staff are friendly to visitors who come in. FANTASTIC PLACE.

Reply from Richard Smith, marketing manager at Munhaven

Thank you for your kind words about Munhaven - we are very proud of the team and the home.


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Review from E C (Partner of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just spent two weeks in respite care at Munhaven while I visited our son in the USA. It was my husband's second visit and I have been consistently impressed and reassured by the kind and efficient care given by all members of staff to my husband and to me.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your kind words.


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Review from Anna W (Friend of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very close friend spent 4 days at Munhaven and was looked after by a genuine, caring and compassionate team.
The entire staff are so enthusiastic, friendly and supportive - nothing was ever too much trouble!
The high standard of care shown at Munhaven is so appreciated and their compassion and
patience will never be forgotten.
I can totally understand why they won an award for The Top 20 Care Homes in East Anglia - so well deserved!

Reply from richard smith, marketing manager at Munhaven

Thank you for your kind comments about the care and support your friend received at Munhaven. We're very proud to win our award too!


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Review from Phyllis P (Wife of Resident) assisted by family/friend published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very satisfied with his care. The staff are wonderful. they always have time for the residents who seem to be special to them. The home is very clean with a homely, friendly atmosphere. The food is excellent.

Reply from Alison Roberts, Registered Manager at Munhaven

Thank you for your comments about the care and support your husband is receiving at Munhaven and for taking time to complete a recommendation card


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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Munhaven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Munhaven is calculated as follows: ( (266 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 308 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Munhaven is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (2)

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Alison Roberts

Job Title: Registered Manager

Joined: 2011

The team at Munhaven are all passionate about supporting people to lead positive, independent lives by working in the residents’ timescales and reality, which enables them to provide a very personal approach to the care they provide. They are rightly proud of achieving an Outstanding CQC rating and the award for Best Dementia Care Home at the National Dementia Care Awards in 2019. Munhaven has a really good reputation in the local Mundesley community.


Shirley

Shirley Davison

Job Title: Deputy Manager

Joined: 1999

Been with the company since 1999, coming in as a care support worker and then senior carer. Been Deputy Manager for 12 years.


Holds a Level 5 diploma in leadership within health and social care