Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL
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9.6 81 Reviews
  • Nightingale Lodge, Hunstanton
Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms.

The property is well-situated for nearby amenities as well as being a short walk from the Hunstanton seafront, giving residents a wide range of options over their own lifestyle and sense of personal freedom.

Partially-sighted residents are welcomed at Nightingale and carers are qualified in helping with a wide range of individual needs, with assistance from other healthcare professionals where required.

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Care Provided by Nightingale Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Rowe (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Nightingale Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Nightingale Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Nightingale Lodge Reviews (81)

Total of 81, showing 1-20
9.6

Nightingale Lodge has a Review Score of 9.6 (9.622) out of 10, based on 24 reviews in the last 2 years. Over all time Nightingale Lodge has 81 reviews.

Overall Experience

  • 63
  • 17
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Date Published

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Review from J T (Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having lived here for over three years I feel very comfortable. The staff are always helpful and always willing to help me with my scooter.

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Review from M W (Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my home and I am happy here.
When I recently had to go to hospital, the staff were very supportive and they looked pleased when I returned. My visitors say how lovely it is here.

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Review from Brian P (Resident) assisted by family/friend published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lovely life and I like living here.

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Review from Mariana K (Wife of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been a resident for one month but I am very pleased with the care he receives.

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Review from Deanne P (Sister of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at Nightingale Lodge for the past 18 months or so and I have been impressed with the standard of conditions and care provided. She has been quite poorly at times and had to be hospitalized but was always relieved when she could be returned to the home with the caring staff to welcome
her back.
There is always a cheerful greeting from staff when I visit which I do fairly frequently and an update on my sister's condition.
Unfortunately, she has been in bed for weeks and unable to enjoy the entertainment and activities in the lounge area but she is comfortable in her clean, tidy room, watching the television. Many thanks to all the staff at this lovely home.

Reply from Ria Odgers, Regional Manager at Nightingale Lodge

Thank you for your kind words, I will ensure these are past onto the staff at Nightingale Lodge.


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Review from H B (Partner of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food is usually of poor quality and often overcooked and therefore inedible. Eyedrops should be administered 3 times daily. This doesn't always happen. More experienced staff is needed. Public areas ie:- the dining room and the visitor's lounge are tastefully decorated and always flowers in the entrance
hall.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale Lodge

Thank you for your comments which we discussed together at length following receipt of this review. We're sorry that some areas of our care have not met your expectations. As we discussed, receiving constructive feedback helps us to improve our service to your loved one. We have made some detailed specific changes to address your comments and we hope that this will alleviate any concerns. We look forward to seeing you soon and of course, encourage you to discuss anything with the care team or our Manager.


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Review from Stuart G (Son of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care service.

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Review from Margaret G (Wife of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. All the staff I have found to be wonderful.

Reply from Ria Odgers, Regional Manager at Nightingale Lodge

Thank you for your kind comments, I will be sure to pass them onto the staff.


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Review from Jane W (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very inviting and welcoming. I took my mother away for a few days break and the home sorted all her meds, helped her pack and made sure she had all she needed. We had a good time.

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Review from Cynthia E (Wife of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is nicely cared for, treated well by a caring staff. Good choice of meals, given options daily. Entertainment is varied and activity organisers are employed. Comfortable surroundings. I am welcome to visit anytime and I join in the exercises to music or singing. If my husband wishes a while
to himself then he has his comfortable room to be in but also encouraged to join in in the main lounge.

Reply from Ria Odgers, Regional Manager at Nightingale Lodge

Thank you for your kind comments. I will be sure to pass them onto the staff.


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Review from R G (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum moved into the care home, the staff were amazing. Everyone was warm and friendly both to her and to us as a family. We had to move her from a previous home as we were worried about her. It has been such a turbulent time as she passed away last week but every single member of staff
showed her and us love and compassion. They were able to meet her needs despite the challenges presented by a dementia diagnosis. They did all they could for Mummy and the immediate family, offering us refreshments and emotional support throughout the last 48 hours. A friendly and warm care home.

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Review from Tim P (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best. The manager and her team at Nightingale Lodge give exemplary care and have looked after my mother exceptionally well over the past seven years. My mother has severe dementia and is immobile, needing turning two-hourly 24/7 which needs constant attention. They treat her with dignity
and good humour and so well that she has kept physically healthy over a long period of incapacity.

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Review from Julie G (Friend of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Nightingale Lodge to see a few of my friends. The staff are very friendly and always make me and my husband feel valued and welcomed. We are always offered a cup of tea or to stay for lunch. We often indulge in a cappuccino as the drinks trolley comes around.
They throw wonderful parties and
BBQs. A few times we have arrived at the home to see our friend and they have gone out for the day on trips or to the café down on Hunstanton High Street.
Our friends are happy here and have recommended the home to me when I require support eventually.
Thank you all for making me feel welcomed and well fed!

Reply from Ria Odgers, Regional Manager at Nightingale Lodge

Thank you for your kind comments, they definitely know how to feed you at Nightingale Lodge! I will be sure to pass your comments on to the staff.


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Review from David H (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in Nightingale for a relatively short time, but we are so pleased she did. We moved her from another care home that we weren't happy with and the manager and her team at the Nightingale immediately showed Mum all the love and care as if she were their own flesh and blood. She had both
cancer and dementia and despite having her challenging moments the staff made her feel happy and safe. They organised trips, gave Dad an opportunity to have Sunday lunches with Mum, just the two of them in the front room with glasses of sherry.
Unfortunately Mum passed away very recently. Her stay was less than 3 months but we are so pleased she ended her time in a home where the staff treated her with so much love and care. When Mum was gravely ill, they did all they could not only for Mum but for the immediate family who were with her for the two days before she passed. The staff couldn't do enough for us, they are professional, experienced, happy and truly cared.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Nightingale Lodge

Thank you for your kind words about the care and support your mum received at Nightingale Lodge. We're sorry for your loss and thankful that we were able to support you and your family at this sad time for you all.


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Review from S C (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my friend, I found she had adapted well to her new 'home', was very pleased with the food provided and found, as I did, the staff were so helpful, kind and a pleasure to talk to. Every time I come away from a visit, I know my friend is in good hands.

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Review from H D (Friend of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend four times now and find her happy and relaxed. The carers are excellent, welcoming, friendly, caring and attentive to the residents. There are four rooms where people can sit, plus their own rooms and the garden. The decor is clean, bright and modern. There is entertainment
most days with the occasional coach trip. I feel the manager runs a very happy home.

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Review from T H (Husband of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Nightingale Lodge the night of Easter Sunday (31st March 2024) so there is only one week of experience to comment upon. My first impression is of a very caring establishment with hard-working and dedicated staff, led by an efficient and understanding manager. The atmosphere within is
very good and whilst the individual rooms vary, the residents appear to be satisfied and my wife is happy in her small but pleasant room. The staff appear to be understanding of dementia and I am looking forward to getting to know them better in the months to come.

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Review from Anita R (Sister of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our visit to the home left me feeling very happy knowing my brother was being well looked after within the home where he's happy and content.
We were made very welcome, everywhere looked clean and tidy.

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Review from Christine W (Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Celebration of six years at Nightingale Lodge - 2nd March 2018.
Six years of life at Nightingale,
In rain, snow, sunshine and hail,
Brings much sunshine into my life,
Carers do everything they possibly can,
When I have a problem of any kind,
A carer will encourage with her famous 'carry on regardless'
To
get me out of a mess,
Nothing more, nothing less.

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Review from Mary C (Niece of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt tells me she feels content, as well as cared for by all staff. I live one and a quarter hours away, so can only visit every fortnight. I appreciate seeing my aunt in her own room, mid-morning time, that is practical for all. The only easily sustained aspect of care I like to ensure happens is
that residents always have access to drinking water in plastic cups, with a jug (if able to pour water out themselves). Great idea to host a summer gathering. Encourages, hopefully, residents, family and friends to see the homely atmosphere that staff manage to create. The songs from their era seemed genuinely appreciated. My aunt finds comfort from communication from the Reverend that visits. Afternoon tea preferable to BBQ. Thanks for Sunday lunch for my aunt's visitor.

Reply from Ria Odgers, Regional Manager at Nightingale Lodge

Thank you for your kind comments, I will ensure these are passed on to the staff. I am so pleased that your aunt is happy in Nightingale Lodge.


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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Nightingale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for Nightingale Lodge is calculated as follows: ( (191 Excellents x 5) + (81 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 283 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nightingale Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 17 Mar 2025

Single occupancy ensuite rooms


Awards / Recognitions (10)

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Meet the Team (1)

Sandra

Sandra Rowe

Job Title: Registered Manager

Joined: 1998

Sandra Rowe began her career in care 23 years ago when she began night shifts as a carer at Nightingale Lodge.
Throughout her career Sandra has worked her way up to the role of Registered Manager, leading the home to achieve an 'Outstanding Overall' rating from the Care Quality Commission in 2019.
The most important thing to Sandra as a manager is ensuring Nightingale Lodge is a true home to our residents, with the atmosphere of family and full of friends.


Frequently Asked Questions about Nightingale Lodge

What types of Care is Nightingale Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nightingale Lodge provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Nightingale Lodge have?

There are 27 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Nightingale Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nightingale Lodge to the centre of Hunstanton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.