Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL
Submit a Review
9.6 81 Reviews
  • Nightingale Lodge, Hunstanton
Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms.

The property is well-situated for nearby amenities as well as being a short walk from the Hunstanton seafront, giving residents a wide range of options over their own lifestyle and sense of personal freedom.

Partially-sighted residents are welcomed at Nightingale and carers are qualified in helping with a wide range of individual needs, with assistance from other healthcare professionals where required.

Show Nightingale Lodge on the Map

Care Provided by Nightingale Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Rowe (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Nightingale Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Nightingale Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Nightingale Lodge Reviews (81)

Total of 81, showing 21-40
9.6

Nightingale Lodge has a Review Score of 9.6 (9.622) out of 10, based on 24 reviews in the last 2 years. Over all time Nightingale Lodge has 81 reviews.

Overall Experience

  • 63
  • 17
  • 1
  • 0
  • 0

Date Published

81
6
19
24
57

Review from Kate C (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel very welcome and particularly enjoyed sitting in the beautiful garden. The gardener was very kind and stopped to talk to us. Carer brought all three of us an ice cream, most welcome and unexpected.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T F (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. The accommodation is always clean, bed made, tidy and well cared for. The food looks appetising.

Reply from Ria Odgers, Regional Manager at Nightingale Lodge

Thank you for your kind words, I will pass them on to the team at Nightingale Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim F (Granddaughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean.
Polite and friendly staff.

Reply from Ria Odgers, Regional Manager at Nightingale Lodge

Thank you for your kind words, I will be sure to pass them on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here and am looked after very well.
All the staff are very kind.

Reply from Amanda Bensly, Regional Manager at Nightingale Lodge

Thank you so much for your kind feedback, which will be shared with the teams. The team are proud to support you, as part of the Nightingale Lodge community.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan c (Stepdaughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a heartbreaking decision to place my Step Mother in a care home. Nightingale Lodge was recommended by a friend and thank goodness we followed her advice. I have seen nothing but kindness from the staff who are well aware that we live a long way from Hunstanton and are always ready to keep me
updated. There have been a number of hospital stays which have confused and upset my Step-Mother but the staff have worked hard to settle her back into the routine and have even managed to get some weight back on her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bob M (Friend of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I, and especially my wife, who is a nurse that has done agency work in several homes, were very impressed by every aspect of his home. More importantly, we were especially pleased at how happy our friend seems to be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gloria T (Friend of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say is what a lovely place to be. I always feel welcomed. I see happy people. Well done to all.

Reply from Amanda Bensly, Regional Manager at Nightingale Lodge

Thank you for your kind feedback. We know the residents you visit always look forward to seeing you and your support to access the church. The support team will appreciate hearing about your positive review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Niece of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with everything at Nightingale Lodge our uncle has really settled there since arriving in February. He loves his outings and activities and provided his meals and drink and his room. Thank you to all the lovely caring staff I'm sure they never know what he will come out with next.
As we are not local it is peace of mind for us that he is happy safe and cared for.

Reply from Amanda Bensly, Regional Manager at Nightingale Lodge

Thank you so much for your kind review. It is a pleasure to have your uncle as part of the Nightingale Lodge community and we certainly do enjoy his impromptu comments. The staff will appreciate your kind and reassuring words and we look forward to your next visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is incredibly happy here and all the staff are caring and helpful. Covid has been a difficult time but restrictions are now lifted and things are even better. Plenty for mum to do and be taken out a lot which she loves. Our lives are so much easier now that mum is so well looked after and cared
for. Thank you.

Reply from Amanda Bensly, Regional Manager at Nightingale Lodge

Thank you for your lovely feedback. We are so pleased that the care and support provided by the team is making such a difference to your mum and yourself. Family is certainly important to the Nightingale Lodge team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Friend of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant house to go into, with a welcome from the staff. The general impression is friendliness and comfort. When I telephone for an appointment, the phone is answered promptly and pleasantly, even when they are clearly busy. I am delighted my friend is given the respect and cheerfully good manners
she deserves.

Reply from Amanda Bensly, Regional Manager at Nightingale Lodge

Thank you for your kind feedback. We are so pleased to hear that both you and your friend experienced such great care and support. The team will be so proud to know their care and dedication are making a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and make Mum feel comfortable and well looked after. She especially enjoys the home-cooked meals.

Reply from Amanda Bensly, Regional Manager at Nightingale Lodge

Thank you so much for your feedback. We are all so pleased that your mum is receiving such great care. The team will be very proud to hear their hard work and dedication are making such a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Friend of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Lodge is a really lovely care home. It's very clean and the staff are lovely and so helpful. My friend is very happy there.

Reply from Amanda Bensly, Regional Manager at Nightingale Lodge

Thanks you for your lovely review. We are so very pleased that your friend is feeling happy living at the home. The team will be so proud that their hard work and dedication is making such a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette W (Friend of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear elderly friend has been in the home since 09/2021. I am a retired matron and myself, managed care homes and would be proud to have been associated with Norfolk Lodge. I chose this home after viewing several, looking for friendliness and care and the minute the manager opened the door I knew
I had found home for my friend. When the door opened I heard noise, laughing and music - perfect. My friend tells me every time that she is asked "I can't fault anything" and believe me if something was wrong, I would be told.

Reply from Amanda Bensly, Regional Manager at Nightingale Lodge

Thank you so much for your wonderful review of Nightingale Lodge. We are all so pleased that your friend is experiencing such great care and support. The team will be overjoyed to hear their care and dedication is making all the difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daniel H (Son of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can confirm my mother is kept very well indeed, all of her needs are extremely well cared for. She is very needy now and has to be hoisted each and every time she is toileted, in and out of bed and sat in her chair. The care home has gone beyond the call of duty in order to keep my mother in a care
home and not hospitalised or in a dedicated nursing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Son of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems content where she is and seems bright when I see her, and eating ok, so her care must be working pretty well for her. The staff always seem helpful and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny S (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived at Nightingale Lodge for the last two years. I am still very satisfied with the management, staff and home. It is a reflection on the management to see so many regular faces among the staff. I feel my mum is in a safe place and is well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending four weeks as a trial period, I felt comfortable and decided to stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie T (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found staff very obliging and polite since my mother came into Nightingale Lodge almost three years ago.
She looks clean and well when I visit and would recommend the care home to other people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P F (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Assessed as outstanding by Care Quality Commission and I have the same opinion. Very experienced, reliable and conscientious manager and attentive, hard-working staff. Mothers health has actually improved since admission pre-Covid, thanks to attention by all staff go her care and wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 15 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Nightingale Lodge for 2 years this July. The home is run by an outstanding, highly efficient, responsive and understanding manager who leads an excellent team of carers and staff. They have done a remarkable job during Covid keeping all residents free from the virus, it has been
an extremely hard time for both staff and residents as well as their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Nightingale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for Nightingale Lodge is calculated as follows: ( (191 Excellents x 5) + (81 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 283 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nightingale Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 17 Mar 2025

Single occupancy ensuite rooms


Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sandra

Sandra Rowe

Job Title: Registered Manager

Joined: 1998

Sandra Rowe began her career in care 23 years ago when she began night shifts as a carer at Nightingale Lodge.
Throughout her career Sandra has worked her way up to the role of Registered Manager, leading the home to achieve an 'Outstanding Overall' rating from the Care Quality Commission in 2019.
The most important thing to Sandra as a manager is ensuring Nightingale Lodge is a true home to our residents, with the atmosphere of family and full of friends.