Nightingale Lodge

8 Austin Street, Hunstanton PE36 6AL
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9.6 81 Reviews
  • Nightingale Lodge, Hunstanton
Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms.

The property is well-situated for nearby amenities as well as being a short walk from the Hunstanton seafront, giving residents a wide range of options over their own lifestyle and sense of personal freedom.

Partially-sighted residents are welcomed at Nightingale and carers are qualified in helping with a wide range of individual needs, with assistance from other healthcare professionals where required.

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Care Provided by Nightingale Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Rowe (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Nightingale Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Nightingale Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Nightingale Lodge Reviews (81)

Total of 81, showing 41-60
9.6

Nightingale Lodge has a Review Score of 9.6 (9.622) out of 10, based on 24 reviews in the last 2 years. Over all time Nightingale Lodge has 81 reviews.

Overall Experience

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  • 17
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Date Published

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Review from A C (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in much better than I anticipated and that is entirely down to all the lovely members of staff making her feel at home.

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Review from C J (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The visitor's room is comfy and clean. Mum seems happy and well cared for. The tests are carried out swiftly and we are welcomed into the visitor's room where Mum is ready waiting.

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Review from Julia W (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is extremely happy with Nightingale Lodge. Our Mum has vascular dementia and is well looked after and cared for. The staff are like her extended family, and she is very safe, warm and well looked after there. It is a light and airy care home with a warm, happy feel about it. Cannot fault
the care our Mum receives.

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Review from Anne K (Cousin of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been truly amazing how the staff at Nightingales Lodge have managed to keep the residents free of this dreadful virus which has killed thousands in care homes across the country. It is only their dedication, hard work and sticking rigorously to the rules that has kept Nightingales Lodge COVID
free.
As usual, the day to day living is, as always, as pleasant and comfortable as ever, with lovely attentive carers.
I cannot praise everyone at Nightingales Lodge enough for all they have done over the last year.

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Review from D H (Son of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that the Nightingale Lodge in Hunstantonemployes qualified nurses.

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Review from C G (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately because of COVID19 restrictions, it is impossible to give a complete review of this residence as we have been unable to view or witness any activities, facilities or staff interactions within the building.
That being said, we are very happy with Mother's safety, health and care. I am
confident that her health is better than a year ago because of good food and carers, therefore I feel Nightingale Lodge has been a good placement. Any queries or issues have been addressed immediately and we are confident she is in safe and caring hands.

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Review from Marie H (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this pandemic (approximately 1 year) not only have I telephoned my mother up to 5 times per week, every call of approximately 10 minutes, has been responded to with kindness, consideration and willingness to help. Even management staff have afforded time to sit with Mum and supported at times
of non-hearing or tiredness. Strict on isolation code care and attention to PPE has been key. Our family have high respect for the team efforts together with feedback. Very well done to the whole team.

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Review from C N (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Lodge seems to be a well run and well-organised home, whose staff show genuine care, compassion and patience.

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Review from V D (Sister of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and welcoming.
Very hospitable.

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Review from Christine F (Daughter of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very big thank you to all for your care and hard work looking after our loved ones throughout the past year, especially with the added challenges pf keeping Covid at bay. I have really appreciated all the photos, cards and poems to maintain contact and the weekly phone calls which has been both reassuring
and a chance to discuss Mum's health and wellbeing. She has remained cheerful throughout and enjoyed joining in with some of the activities you have kindly arranged. I have felt more than happy to know that she is in your safekeeping. Thank you once again.

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Review from Amanda A (Daughter of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful that my mother has been so well looked after throughout these anxious months of the pandemic. I have nothing but admiration for the wonderful team who have worked tirelessly to keep residents safe, warm and comfortable, well-fed and in good spirits. They are all so kind, warm and welcoming
albeit at a distance these days.

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Review from Ian B (Son of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine, caring, professional, friendly, attentive ... are words to cover how excellent the team are. Dad is very happy at Nightingale Lodge and he thinks the staff are wonderful.
Care and attention during the Coronavirus situation and ensuring the home stayed clear was again, great.
These carers
use a level of patience and understanding that is first class.

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Review from H S (Sister of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into Nightingale Lodge three years ago and a great weight was lifted from my shoulders. I remember his saying to the person in charge before he moved in "If I don't behave you will throw me out", she said, " we will never throw you out". A great comfort. He is always treated with
great respect and kindness. The staff like him and he likes them. They take the trouble to talk about things that interest him. The food is delicious. He always looks immaculate.

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Review from Annette H (Daughter of Resident) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have known a year ago how special Nightingale Lodge would become to us. The calm considered manner and inherent kindness of the manager and all her staff showed us the way forward. We feel that we have all become part of the Nightingale Lodge family.
There is always so much for the residents
to do if they wish to join in with activities such as wonderful music. Christmas was a very special time for residents and relatives as the staff worked very hard to host a fabulous buffet party with excellent entertainment. It gave us precious time to spend with our mother in a golden celebration of the festive season, and we were very grateful for the warm welcome which was extended to us.
All the staff have enabled Mum to keep her dignity in very difficult conditions, and we feel she is cared for in a thoroughly respectful way.
We will always be grateful that our mother has the good fortune to be a resident in this outstanding home at this phase of her life.

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Review from Janice B (Friend of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly clean and comfortable.

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Review from Suzanne T (Friend of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Lodge has very high standards in every field including kindness. The staff are outstanding. The atmosphere and overall standards are excellent.

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Review from Teresa S (Friend of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our dear friend/neighbour arrived to live at Nightingale Lodge there has been a vast improvement in her health, wellbeing and personality. The staff at Nightingale Lodge are encouraging, supportive and patient. We always find them polite and welcoming. On arrival, we are welcomed with a smile
and offered a drink with our dear friend. We have had lunch with our lovely friend which was very good and will definitely book again in the future. The entertainment is very good and although our friend would rather not attend the offer is always there. This is a wonderful, beautiful and caring home. Congratulations Nightingale Lodge!

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Review from Marie H (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to and, at entry, my mother was terrified at the uncertainty of leaving her home. On arrival we were greeted by a deputy manager, some carers, the cook and the manager - what a heartfelt welcome! Hands, held, eye contact, smiles, such assistance which has been constant since arrival. Mum's care
plan, needs, meds, likes etc have clearly been considered and digested. Mum is improving after only 3 days still a little anxious but with such support should settle. Great stuff, well done. A very big thank you.

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Review from Richard P (Husband of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lady resident had her 100th Birthday Party this week and the management and staff put on t fantastic effort for her. Food, drink and entertainment, they all worked very hard and they are an absolute credit in the way they take care of the residents including my wife.

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Review from George S (Friend of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Lodge care home is extremely well managed and is home for around 25 residents. The home is maintained to a very high standard and residents' rooms are generally very good. The staff are dedicated and friendly and look after the residents very well, often in difficult circumstances with many
residents suffering from dementia and other incapacities.
Entertainment is provided on a regular basis and residents are all taken into town on occasion. We visit the home regularly and are always made welcome.
The lady we visit has been resident for approximately 2 years and is very well looked after. The prices charged are very fair and we would unreservedly recommend this home to anyone.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Nightingale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for Nightingale Lodge is calculated as follows: ( (191 Excellents x 5) + (81 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 283 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nightingale Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 17 Mar 2025

Single occupancy ensuite rooms


Awards / Recognitions (10)

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Meet the Team (1)

Sandra

Sandra Rowe

Job Title: Registered Manager

Joined: 1998

Sandra Rowe began her career in care 23 years ago when she began night shifts as a carer at Nightingale Lodge.
Throughout her career Sandra has worked her way up to the role of Registered Manager, leading the home to achieve an 'Outstanding Overall' rating from the Care Quality Commission in 2019.
The most important thing to Sandra as a manager is ensuring Nightingale Lodge is a true home to our residents, with the atmosphere of family and full of friends.