Old Rectory

Norwich Road, Acle, Norwich NR13 3BX
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9.8 43 Reviews
  • Old Rectory, Norwich
Old Rectory is a modern care accommodation with extensive en-suite facilities, including assisted bathrooms, making it ideal for older adults with care needs to achieve a relaxing and comfortable daily lifestyle.

Residents have the choice of three lounges and a conservatory, as well as access to numerous activities and entertainments and also home-cooked meals catered to personal taste.

Staff deliver a compassionate service, tailoring support to suit dignity and to any specialist needs individuals might have.

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Care Provided by Old Rectory

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachel Gee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Old Rectory

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,150 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,201 – £1,400
  • (these prices are only a guideline, please contact Old Rectory to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected Meal times


  • Parking

  • On site parking at front and rear of building


Old Rectory Reviews (43)

Total of 43, showing 1-20
9.8

Old Rectory has a Review Score of 9.8 (9.794) out of 10, based on 14 reviews in the last 2 years. Over all time Old Rectory has 43 reviews.

Overall Experience

  • 30
  • 11
  • 2
  • 0
  • 0

Date Published

43
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Review from R A (Granddaughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has moved here recently and the care home is amazing. My nan has been made to feel welcome and at home straight away. The care staff are all treating my nan with care, respect and dignity. The management have been excellent with family answering questions and reassuring us. The activities coordinator
is fantastic at keeping nanny entertained and busy daily. I have no concerns at all and highly recommend the place. Thank you for welcoming nan and family.

Reply from Ellie Salter, Deputy manager at Old Rectory

Thank you so much for your kind words. We are so pleased that you feel this way and that Nan is happy and settled here with us, this is all down to our wonderful team that we have here at The Old Rectory and we will ensure that they are made aware of your comments.


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Review from S L (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here a few weeks but she has been welcomed and made to feel included and at home straight away. The staff are all fabulous and are all looking after my mum well. I have no concerns. The rooms are lovely. Mum has a choice of meals, she enjoys the different activities including Bingo.
I am sure Mum will continue to be very happy here.

Reply from Rachel Gee, Manager at Old Rectory

Thank you for your review, it is much appreciated. We are pleased your mum has settled well. We will pass on your kind words to our staff


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Review from Violet L (Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice room, everything I hoped for.

Reply from Jade Salter, Deputy Manager at Old Rectory

Thank you for your review. We hope we can continue to ensure your stay with us is pleasant.


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Review from Helen W (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are a family at the Old Rectory, the home is clean and has brilliant staff who deeply care and love their jobs, this makes a huge difference when placing your loved one in a home. They have an excellent entertainment coordinator, you can see all their antics on their social media page,
it's wonderful to see.
My father came from a horrible home which he was placed in without our choice. Once Dad was at the Old Rectory, he put on weight, had the care he needed, he was clean and very well looked after. This home isn't just a care home, everyone is family.
If you want a home for your loved one look at the Old Rectory, their staff is very well trained, when I visited for the first time I asked hundreds of questions not only to staff but residents and visitors about what they thought of the home, I really looked on their reviews and CQC rating which is currently Good, I'm expecting them to be higher at the next inspection. I've worked in care for 33 years and would definitely recommend Old Rectory.

Reply from Jade Salter, Deputy Manager at Old Rectory

Thank you so much for your kind words! Your review is very much appreciated and will be shared with the team!


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Review from Ann K (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents of this care home have had a wonderful summer with trips to the races, the Gt. Yarmouth Waterways, garden centres and coffee shops. They have had singers to entertain them, a fete with Elvis entertaining everyone. Together with the usual activities and the occasional ice cream, they have
all enjoyed themselves. Thank you to the staff and volunteers for making this happen.

Reply from Jade Salter, Deputy Manager at Old Rectory

Thank you for your kind words. We really enjoy being able to have days out with our residents and making them happy.


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Review from G T (Friend of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first month has been excellent. Almost home from home. Thank you for looking after me.

Reply from Jade Salter, Deputy Manager at Old Rectory

Thank you for your continued support and lovely comments.


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Review from D B (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident for approximately two years now and is very settled here. The staff are polite, caring and kind towards the residents.
There are plenty of activities laid on for them and there is no pressure to take part if they don’t want to.
It’s been a tough time for us coping with
a loved one with dementia but the management team and admin have been extremely supportive throughout, thank you.

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Review from Carole E (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at the Old Rectory are very kind and supportive.
They go that extra mile.
Nothing is too much for them.

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Review from G H (Son of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, amazing management. Management go above and beyond to help my mother - I couldn’t be more grateful. The home is always clean, tidy and residents are always having fun with activities taking place. This really is an amazing home. Thanks.

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Review from J H (Friend of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the care home since 2014, originally with a family member as a resident and then with three different friends as residents. I have seen many changes over the period, especially in the last 12 months with many improvements being made to the interior of the building. Staff have always
been good to the residents and the management is now at the best it has been in the past 9 years.

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Review from Bryn C (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is good and the team at the Old Rectory Care Home are excellent.
Ten months into my mum’s care and we’re overwhelmed with the level of care, love and support she is receiving at this difficult time.
This is extended not only to my mother but to all at the home.
Our thanks to the entire
team for their continued hard work and dedication to looking after all the residents.

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Review from Pippa B (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have been residents at the Old Rectory Care Home since December 2022. I had managed to find care for them in their home since 2016 but as their dementia and mobility deteriorated, this was not sustainable. It was very important to find a friendly and cosy place for them to live and
be looked after with love and compassion.
On my first visit, I was immediately struck with the lovely atmosphere and feeling of warmth around the Old Rectory. The residents seemed engaged and happy and the staff were chatting to them as friends not just 'service users'.
My parents have settled well and formed friendships with staff and residents alike, as have I!
It's never easy to make the decision to put your loved ones into full-time care but I have felt reassured that they are being well looked after. I have no regrets. Highly recommended.

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Review from A W (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at the Old Rectory Care Home from November 2022 until February 2023. The staff were wonderful and I have no hesitation in recommending this care home. My mother was very happy there.
The activities coordinator was excellent with her entertainment for the residents every day.
The staff
were always helpful whenever I asked a question.

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Review from Jo D (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at the Old Rectory for over four years. We sadly lost Dad just before Christmas. I can truly say we as a family were overwhelmed by the support and love that was shown to Dad and us throughout his final hours and during his whole 4-year stay.
The staff are kind, friendly and
are always cheerful.
We can never thank them enough for the love they had for our dad.

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Review from S S (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff/management. Everyone is so kind, caring and supportive. They have offered lots of reassurance to any concerns for both myself and my mum. Any issues that were raised were resolved promptly.
The home is always clean and tidy. I can't thank everyone enough for the care provided.

Reply from Rachel Hadley, Manager at Old Rectory

Thank you for your review. We appreciate any feedback.


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Review from A A (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

my mother has been at the rectory for four and a half years. During that time I have always found that she has been treated with respect and dignity which sh has always said the staff are caring, friendly and kind and did a magnificent job during the pandemic. I have peace of mind knowing that my mum
is well fed, clean and most importantly safe whilst she is living them.

Reply from Jade Salter, Business Support Administrator at Old Rectory

Thank you for your kind review, we appreciate any reviews we receive.


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Review from Joanne H (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with The Old Rectory Care Home has always been most welcome when visiting our bedridden Mum.
When at any time we have needed any help it has been very prompt and positive.
Mum is well and truly looked after.

Reply from Carmen Palmer, Business Support Administrator at Old Rectory

Thank you for your kind review we appreciate any feedback at the Old Rectory.


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Review from G B (Friend of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family friend to a resident who lives here. I can say I have always seen my friend have a smile on their face. The care at Old Rectory is brilliant, nothing is too much trouble.
Residents have brilliant activities and thoroughly enjoy them.

Reply from Carmen Palmer, Business Support Administrator at Old Rectory

Thank you for your kind review we appreciate any feedback at the Old Rectory.


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Review from Julie B (Daughter of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the Old Rectory for two years and has always received excellent care. Staff are friendly and caring. Mum is treated with dignity and respect and is always clean and tidy. As a family we are very happy with Mums care at the Old Rectory.

Reply from Jade Salter, Business Support Administrator at Old Rectory

Thank you for your kind review. We are pleased your Mum is happy here with us.


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Review from Kevin B (Son-in-law of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother (in-law) moved into The Old Rectory in January 2021 with dementia, following a long battle at home against the disease. The family had no other choice but to place Mum in a Care Home for her own safety, (the family were attending her 24 hours a day seven days a week for the final three months).
She was very agitated and frightened and could not be or wanted to be left alone, however following considerable understanding, reassurance and care from the staff at the Old Rectory her demeanour became less agitated and frightened, the staff were excellent and understanding in attending to her special needs, unfortunately, Mum passed away in May 2021.
The professional care and commitment shown to her by all the staff were excellent. The family would like to send them our heartfelt thanks.

Reply from Dean Jermy, Manager at Old Rectory

Thank you, Kevin, for your very kind words, especially at such a difficult time for you and all the family; we are all thinking of you. We very much appreciate your valued feedback, which will be shared with all of the team.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Old Rectory is calculated as follows: ( (133 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Old Rectory is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

David

David Cruickshank

Job Title: Home Maintenance

David has been an employee at The Old Rectory for many years. David knows the ins and outs of the and maintains the home well and ensures an excellent job is carried for a homely environment


Rachel

Rachel Gee

Job Title: Home Manager

Joined: 2021

My ethos as Old Rectory’s Manager:
Being a manager I thrive on the many challenges that occur, as it gives me a great sense of achievement. I believe it is so important to always work as a team. I am so lucky to have such a great team working beside me. I am fair and supportive and will always offer guidance to staff. I love to watch staff achieve and become the best versions of themselves.


I feel it’s also so important to ensure our residents have happiness whilst living at the Old Rectory, by delivering high-quality care and having their involvement on how they would like their home from being involved in decision-making about activities they would like or menus.


I am passionate about residents having choices and being able to make their own decisions relating to their care!


I have a strong team that keeps things running day-to-day but as the care manager, I provide the overall guidance and leadership. I am there to support my care staff in the successful delivery of care to all of our residents.


Biggest achievement in work and/or life:
My biggest achievement is having my first ever CQC inspection and achieving/maintaining a good! (2022).


Jade

Jade Salter

Job Title: Deputy Manager

Joined: 2021

Jade has worked at the old Rectory for 3 years and has worked previously as a Senior care assistant. She began at the Old rectory as our home administrator and took a position within the home as a Senior care assistant. She has since applied for Deputy manager is and is flourishing in this role. Jade is currently working towards her level 5 diploma in health and social care. Jade continues to thrive for the best and is doing well within her role.


Frequently Asked Questions about Old Rectory

What types of Care is Old Rectory registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Old Rectory provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Old Rectory have?

There are 28 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Old Rectory?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Old Rectory to the centre of Norwich?

10.3 mile(s) as the crow flies, distance by road may be significantly further.