Old Rectory

Norwich Road, Acle, Norwich NR13 3BX
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9.8 43 Reviews
  • Old Rectory, Norwich
Old Rectory is a modern care accommodation with extensive en-suite facilities, including assisted bathrooms, making it ideal for older adults with care needs to achieve a relaxing and comfortable daily lifestyle.

Residents have the choice of three lounges and a conservatory, as well as access to numerous activities and entertainments and also home-cooked meals catered to personal taste.

Staff deliver a compassionate service, tailoring support to suit dignity and to any specialist needs individuals might have.

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Care Provided by Old Rectory

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachel Gee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Old Rectory

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,150 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,201 – £1,400
  • (these prices are only a guideline, please contact Old Rectory to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected Meal times


  • Parking

  • On site parking at front and rear of building


Old Rectory Reviews (43)

Total of 43, showing 41-43
9.8

Old Rectory has a Review Score of 9.8 (9.794) out of 10, based on 14 reviews in the last 2 years. Over all time Old Rectory has 43 reviews.

Overall Experience

  • 30
  • 11
  • 2
  • 0
  • 0

Date Published

43
4
6
14
29

Review from Debbie H (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment I walked in I felt a sense of calm and caring. There was no smell. I was introduced to all the staff and the manager was very helpful and reassuring at a very difficult time. Every time I ring or visit I am made to feel I have made the right decision and nothing is too much trouble
from staying for lunch or my mum's dog staying here with her. I cannot express enough how wonderful it is here. Thank you.

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Review from Maureen S (Daughter of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at The Old Rectory for about 18 months now. Initially everything was good - the atmosphere between management and staff was very friendly and professional. The staff then started to leave and things went downhill. A lot of agency staff were used which is very unsettling for someone with
dementia. Various people came from head office to keep things going as the manager left (no explanation given). The staff were very stressed and not sure of what was happening, but they keep things going. New staff have now started and today I met the new manager, who seems very enthusiastic about the future. Her priority is the residents and also the welfare and treatment of the staff. I feel mum is happier now there is someone in charge who seems to be aware of their role as manager.

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Review from Barbara H (Friend of Resident) published on 1 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my friend and thought the home was excellent, clean and welcoming. I thought my friend was looked after very well.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Old Rectory is calculated as follows: ( (133 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Old Rectory is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

David

David Cruickshank

Job Title: Home Maintenance

David has been an employee at The Old Rectory for many years. David knows the ins and outs of the and maintains the home well and ensures an excellent job is carried for a homely environment


Rachel

Rachel Gee

Job Title: Home Manager

Joined: 2021

My ethos as Old Rectory’s Manager:
Being a manager I thrive on the many challenges that occur, as it gives me a great sense of achievement. I believe it is so important to always work as a team. I am so lucky to have such a great team working beside me. I am fair and supportive and will always offer guidance to staff. I love to watch staff achieve and become the best versions of themselves.


I feel it’s also so important to ensure our residents have happiness whilst living at the Old Rectory, by delivering high-quality care and having their involvement on how they would like their home from being involved in decision-making about activities they would like or menus.


I am passionate about residents having choices and being able to make their own decisions relating to their care!


I have a strong team that keeps things running day-to-day but as the care manager, I provide the overall guidance and leadership. I am there to support my care staff in the successful delivery of care to all of our residents.


Biggest achievement in work and/or life:
My biggest achievement is having my first ever CQC inspection and achieving/maintaining a good! (2022).


Jade

Jade Salter

Job Title: Deputy Manager

Joined: 2021

Jade has worked at the old Rectory for 3 years and has worked previously as a Senior care assistant. She began at the Old rectory as our home administrator and took a position within the home as a Senior care assistant. She has since applied for Deputy manager is and is flourishing in this role. Jade is currently working towards her level 5 diploma in health and social care. Jade continues to thrive for the best and is doing well within her role.