Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
Submit a Review
9.6 83 Reviews
  • Olive House, Norwich
Olive House is a purpose-built accommodation, made up of en-suite bedrooms and fully equipped to achieve professional standards of residential care for older people.

Residents have access to attractive gardens and a choice of lounge and dining areas, while visitors are welcomed in a designated reception area. The home supports independence, being well-located for shops and other amenities and versatile to occupants who want to give their surroundings that personal feel.

Carers are available 24/7, take pride in a friendly attitude and are skilled in the lastest care methods, including in dementia care provision.
.

Show Olive House on the Map

Care Provided by Olive House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Julie Robinson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Olive House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300

  • Chiropody and hairdresser to be paid for on top
  • (these prices are only a guideline, please contact Olive House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.


  • Parking

  • Off street parking is available within the grounds of Olive House.


Olive House Reviews (83)

Total of 83, showing 1-20
9.6

Olive House has a Review Score of 9.6 (9.636) out of 10, based on 11 reviews in the last 2 years. Over all time Olive House has 83 reviews.

Overall Experience

  • 53
  • 28
  • 2
  • 0
  • 0

Date Published

83
4
6
11
72

Review from Michael N (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always listen and act on queries and do feedback by phone. One member of staff in particular goes above and beyond to help residents and relatives. The manager is always on hand to listen and respond and noticeable improvements since she started in post e.g staff ID board, outings, more activities
and the reception area is more welcoming with refreshments and reception desk.

Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for the kind words. We always try our absolute best to give the best care possible. We want you to feel that your loved one is at home and that you are always welcome in their home. It is lovely for our staff to receive these comments, they do work tirelessly to give the residents and the family a safe and happy environment to live in.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Trips out of the care home seem to be few and far between. If a person with dementia is asked if they want to go, so how are they to know what's going on.
Contact with relatives is essential when trips out, organised by the care home are coming up, so we can prepare our relative for it.

Reply from Julie Robinson, Home Manager at Olive House

Thank you for taking the time to review us. I will speak with you in person, to see how we can improve on the areas you were not as happy with. Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P E (Wife of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never seen my husband so happy and settled.

Reply from Julie Robinson, Home Manager at Olive House

It is always lovely to know that families are happy with how their loved ones have settled into the home and that everything we do makes a difference to the life of the resident living with us. Thank you for taking the time to review us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Mother-in-law of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy.

Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for a positive review. It is always lovely for staff to know that their hard work is appreciated and that they are making a difference to both the residents and the family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane G (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Olive House in November 2023 after breaking her hip and losing her husband of 71 years. It has been a very hard time but the staff have been so thoughtful and kind to her, helping her adjust to a new way of life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H Z (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms with
the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.

Reply from Julie Robinson, Home Manager at Olive House

We at Olive House, all considered it a privilege to care for and get to know your father. Thank you for your kind words, he will be missed by us all


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter-in-law of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law was initially in respite care from July to August 2023. She then became a resident at the home after her husband died in August 2023.
The staff were absolutely wonderful throughout the short period of time she was with them assisting her to settle in, deal with her loss, gain confidence
in socialising with other residents and treating her dementia.
Although she was only at Olive House for a short period of time (5 months) the staff treated her with respect, dignity and as though she was a member of their family.
They also helped all family members deal with any issues arising from her illness and then ultimately her death.
We cannot thank everyone enough for their care and support.

Reply from Julie Robinson, Home Manager at Olive House

It was a pleasure to care for your mother-in-law.
Thank you for the kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J Y (Son of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Olive House after my mother spent two months recovering in hospital from a fall. We are happy with the choice we made, a very well-run home with excellent management and facilities. Being purpose-built is an advantage with everything on one level, spacious corridors and bright, airy space in
the resident's lounge and dining area. There feels like a genuine caring and friendly atmosphere in the home. There is regular entertainment for residents. A well run care home.

Reply from Julie Robinson, Home Manager at Olive House

Thank you for the review.
It is always our aim to ensure that our residents are at the heart of everything we do.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley J (Daughter of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very well cared for at Olive House. He has been there for about five months. If I mention anything to management, it soon gets sorted. On my visit today, Dad said he didn't get his breakfast until later this morning (nearly 10 am), and the lunch is ready quite early at 12.30 onwards usually,
so he sometimes isn't hungry enough by then, unfortunately. It is something he is having to adjust to after living on his own and in his routine there. But this is not a complaint. Also, they have been very kind towards him and helped him with bathing, etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved in with multiple safety issues. Staff have gone over and above duties. He is made to feel at home and comfortable all of the time as are we. I am so pleased with his care and I totally see how much they have to deal with. Truly amazing.

Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for your kind words. It is our pleasure to look after your dad and to have you and all his family visiting at Olive House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin S (Brother of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best!
Everything is brilliant can't say strongly enough how good everything is. 100% everything. No negatives at all.

Reply from Julie Robinson, Home Manager at Olive House

Thank you for this; it is always lovely to hear that we are exceeding expectations.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne P (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's never easy to see someone you love and care about needing to enter into a care home, but I can honestly say to know that Mum is well cared for and safe means a lot. The staff are caring and friendly and go out of their way to be supportive not only of my mum but of the family as a whole. The manager's
door is always open - need I say more...

Reply from Julie Robinson, Home Manager at Olive House

Thank you for the kind words. We strive to make sure all who come into the home get a warm welcome and that you can leave your loved one with us, in the knowledge that they will be safe and cared for, as we would for our own loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home looks after my mother well. She is comfortable, cared for, and above all, happy in her day-to-day life. I live three hours away and usually visit unannounced. My mother always is well-presented, and I have often witnessed (and sometimes participated in) enrichment or stimulation activities,
which include all residents who wish to take part. As well as caring for my mother, the home also gives me peace of mind that my mother is safe and well while I am not present.

Reply from Julie Robinson, Home Manager at Olive House

Thank you for this review. It is always our aim to firstly make sure our residents are all safe and happy. We also want to make sure you are happy with the care given and know that the care is the same whether you are in the building or not. Your peace of mind is important to us. All staff in Olive House work together to ensure that your loved one is offered the best care possible. Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living in Olive House, all the staff are kind and caring. I also enjoy the food, which is cooked fresh daily. I have a nice room and the staff look after me very well. I have no complaints at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary S (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Was with my dad today and again noticed the radiator in his room has still not been fixed. It has been over two months now it has not worked. Although he has an old heater, it is not that warm in his room. I was disappointed at what my dad was offered for his tea on 26th December - egg on toast is not
very festive.

Reply from Julie Robinson, Home Manager at Olive House

As a new Manager, it is sad to receive less favourable reviews, however, without these reviews, it is impossible to learn and move the home forward.
Having spoken with you I am confident that things are improving and that you will continue to see improvements in the home over the coming months.
There does appear to be an issue with the heating in this room, which is being looked into, which is why we have moved Dad into a different room until fixed satisfactorily.
Again, thank you for taking the time to send a review, I know you are now happy to speak with me if things are not as expected, in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline P (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Needs a refresh of decoration in residents' rooms, its looking very tired and somewhat depressing.
Trips need to be better thought out as to cancel at the last minute is very upsetting for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy L (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Struggling to find a Care Home that could provide urgent short notice respite care for my Dad I had called several local ones when I tried Olive House. The call was answered by a lady who from the start was so warm and welcoming, she understood the situation our family was in and went above and beyond
to ensure there was a room ready for Dad for the very next day.
Although initially due to stay for a week this was extended to 2 weeks as Dad was getting on so well. The level of care he received was first class and every member of staff I encountered was so friendly and clearly all very passionate about their jobs.
Dad loved the food and the activities he was invited to participate in and although it took him a little while to get used to the everyday noise of a Care Home I know he thoroughly enjoyed his time there.
A massive thank you to all at Olive House.

Reply from Adina Marginean, Home Manager at Olive House

Thank you ever so much for the kind words, it was entirely our pleasure to have Dad with us, he is a wonderful man.
Kindest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V M (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I receive.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, it's lovely to see our new residents being happy. Kindly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley S (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have had is so good; you can't describe it. Nothing is too much trouble.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, I will pass your message to the team. Lovely to have you with us.
Kindest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean W (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love everything here.
Feel very safe in here.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, we love you too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Olive House is calculated as follows: ( (90 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 129 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Olive House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Julie

Julie Robinson

Job Title: Home Manager

Joined: 2022

I have been at Olive House since October 2022 and am pleased to say that we have already taken the CQC rating to Good.


I have worked in care for many years, both with vulnerable children and managing residential and dementia care homes.


I love my job working in care and strive to give people the best care possible. I want all my residents to feel loved and cared for, whilst they are with us.


Amanda

Amanda Baker

Job Title: Deputy Manager

Joined: 2024

Amanda has worked in care for over 20 years. She has managed her own home and wanted to get back to working more hands on with the residents, so came to work at Olive with Julie, the Manager, who she had previously worked alongside as a Deputy Manager.


Kadie

Kadie Robinson

Job Title: Activity Coordinator

Joined: 2023

Kadie has previously worked as a Senior care assistant but after having children wanted a change of vocation.
She is now doing a wonderful job, giving all the residents time and meaningful activities to enhance their daily lives.


Karl

Karl Mark

Job Title: Senior Care Assistant

Joined: 2023

Karl has worked for many years as a senior care assistant.


He is experienced in giving excellent person-centred care and always goes above and beyond to ensure that the resident's needs and wishes are catered for.


Cassie

Cassie Buttolph

Job Title: Senior Care Assistant

Joined: 2022

Cassie has worked her way up from Care Assistant to Senior Care Assistant. She works both night and day shifts and is recognised by both residents and her peers as an extremely committed, caring and hard-working person.


Frequently Asked Questions about Olive House

What types of Care is Olive House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Olive House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Olive House have?

There are 45 Single Rooms.

What are the Facilities & Services at Olive House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Olive House to the centre of Norwich?

6.6 mile(s) as the crow flies, distance by road may be significantly further.