Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
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9.6 83 Reviews
  • Olive House, Norwich
Olive House is a purpose-built accommodation, made up of en-suite bedrooms and fully equipped to achieve professional standards of residential care for older people.

Residents have access to attractive gardens and a choice of lounge and dining areas, while visitors are welcomed in a designated reception area. The home supports independence, being well-located for shops and other amenities and versatile to occupants who want to give their surroundings that personal feel.

Carers are available 24/7, take pride in a friendly attitude and are skilled in the lastest care methods, including in dementia care provision.
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Care Provided by Olive House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Julie Robinson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Olive House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300

  • Chiropody and hairdresser to be paid for on top
  • (these prices are only a guideline, please contact Olive House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.


  • Parking

  • Off street parking is available within the grounds of Olive House.


Olive House Reviews (83)

Total of 83, showing 21-40
9.6

Olive House has a Review Score of 9.6 (9.636) out of 10, based on 11 reviews in the last 2 years. Over all time Olive House has 83 reviews.

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Date Published

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Review from J S (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the food very much. The carers are very kind and think of me very much. The daytime medication is of real help and always on time. The meals are very nutritious. I am given plenty of drinks during the day.

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Review from Dave L (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Olive House enough. The manager and staff have been absolutely brilliant, not only for my mother's end of life care since Christmas but for the last seven and a half years as a resident at Olive House. I have visited the home every single day for seven years, it is like a second home
for me, all the staff are like my extended family. My mother had a wonderful, happy and fun life due to the fantastic staff members. On the evening of the 13th of April, as I sat with mum, holding her hand, it was our wonderful manager plus the night staff who sat and helped me with mum as she passed away. That is what you call great staff. Thank you!

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all the kind words; we miss you all already, please feel free to come over for a chat and a cup anytime.
Thank you again from all of us.
Kindest Regards.


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Review from Tim C (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in well. The staff are friendly and helpful. The location is convenient and the surroundings good. The visiting arrangement are, currently, restricted by Covid but the family and friends have had no trouble in getting to see him. Overall, Olive House is a nice place for Dad to be during
his respite.

Reply from Adina Marginean, Home Manager at Olive House

Thank you for taking your time and for the nice words.
Kind Regards
Adina


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Review from Jill F (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Olive House is always welcoming and friendly. My mum seems very happy there. She enjoys the food and activities. My only concern is that they seem as if they are understaffed, long time answering bells, etc.

Reply from Adina Marginean, Home Manager at Olive House

Thank you Jill, it is much appreciated. I will make sure to check on the bells and staffing levels.


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Review from G L (Niece of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience has been disappointing throughout this year, however, when I visited in December I was pleasantly surprised.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for taking the time to complete the review and share your views.
Kindly, Adina


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Review from B C (Niece of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my aunt in a pod, it was clean, warm and comfortable. It was only for 30 minutes so not as long as we usually visit but we were ok with that as it's only the second visit since March.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for taking the time to complete the review and share your views.
Kindly, Adina


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Review from David M (Husband of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care that my dear wife is receiving. She is treated with dignity and kindness. The carers are always happy to help and always seek to do their very best to make my wife feel comfortable and at home.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all your kind words.
Kindest regards,
Adina


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Review from R C (Sister of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the care of Olive House since she lost her husband and the carers have made Olive House a home from home for her. They also helped her to recover from the loss of her husband. They are always on the other end of the phone if we need their help. Best care home I have ever had to
visit. Many thanks to all the staff at Olive House.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all your kind words. Kindest regards, Adina.


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Review from S W (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this has been a really difficult time to see family in care homes, it was fantastic to finally see Mum in the new visitor's pod. It was good to have a 'near normal' chat with her instead of trying to shout through a window. The care home staff have been fantastic throughout the whole year trying
to keep everyone safe and providing entertainment to keep residents occupied. I can't wait until we will be able to go inside again! But know we have to be patient to keep everyone safe.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all the kind words I will make sure I will share them with the staff
Kindest regards Adina


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Review from K L (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always felt that my Mother is well cared for, safe, made to feel important and listened to, and above all, happy at Olive House. The staff are friendly and always go above and beyond to make life happy for the residents. The latest addition of a visiting pod now makes it easy to make these much-needed
visits to see Mother and enable her to feel connected once again to the family through these difficult times of covid 19. I would not hesitate to recommend Olive House to anyone needing care,

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all the kind words I will make sure I will share them with the staff
Kindest regards Adina


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Review from C C (Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do like it here very much.

Reply from Adina Marginean, Home Manager at Olive House

Thank you soo much, we love you lots xxx


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Review from Jonathan M (Nephew of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Olive House highly enough. My Aunt has been a resident for nearly a year and seems to be completely settled in and enjoying her life. During this difficult time, we receive regular updates on her health and what she has been up to. Many many thanks to all the staff.

Reply from Adina Marginean, Home Manager at Olive House

Thank you ever so much for the lovely words.


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Review from Elizabeth W (Sister of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother became ill during the lockdown and was discharged from the hospital to Olive House, who cared for him brilliantly while his strength returned. He can be a very difficult and ungrateful man, but the staff were always compassionate and caring and bent over backwards to help him feel comfortable
and at 'home'. My heartfelt thanks to everyone who contributed in any way to his care.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for your kind review.


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Review from John D (Friend of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt my friend was in a safe place. The staff are professional and compassionate. I would go there myself.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for your kind review.


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Review from A A (Respite Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I must make it clear that I am in respite care, and though 80, still have completely clear and not befuddled mind (I still attempt the newspaper crossword with fairly satisfactory results - a bit rusty but the settings have changed) I am not here because I want to be, but because it would be very inconvenient
for relatives and friends if I discharged myself so this should be borne in mind if I seem negative. I am not stimulated by the activities, I find the routine haphazard and the cooking dire.
The staff are helpful and respectful and the regime is relaxed, generally. I would like more exercise for mind and body. Generally, a friendly and helpful atmosphere and I marvel at the forbearance of the staff in dealing with some of the residents.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for taking the time to complete a review for Olive House. We are grateful for your kind words about the helpful and respectful staff and the friendly and helpful atmosphere. I have noted your comments for improvement and will of course share this with my team to make your stay at Olive House a more fulfilling experience.


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Review from S H (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was allowed to have a safe distance visit to see my 92-year-old Mum in the garden on her birthday. Then later that day she was given a tea party which sadly I couldn't be indoors for, to share it with her. The staff are extremely kind and caring and made her feel safe during the lockdown.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for the lovely review.
Kind Regards.


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Review from W O (Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel I'm in a very caring and safe environment, well looked after by a kind and friendly staff and have made friends with other residents.

Reply from Adina Marginean, Home Manager at Olive House

We love you very much and thank you for the kind words, if there is anything we can do better please let us know.


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Review from B W (Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here. The cook is good and a lovely lady.
I wasn't happy with the other cooks' food not being cooked.
I always tell my friends that I am happy here.

Reply from Adina Marginean, Home Manager at Olive House

Thank you for the review, I am glad that you enjoy the food, if we can do anything to improve please do not hesitate to come to see me over a lovely cup of tea. Adina.


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Review from Michael S (Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, Michael, for all your kind words. Kindly, Adina.


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Review from S B (Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy experience.

Reply from Adina Marginean, Home Manager at Olive House

Thank you for the review, please let us know if there is anything we can do to improve.


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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Olive House is calculated as follows: ( (90 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 129 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Olive House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Julie

Julie Robinson

Job Title: Home Manager

Joined: 2022

I have been at Olive House since October 2022 and am pleased to say that we have already taken the CQC rating to Good.


I have worked in care for many years, both with vulnerable children and managing residential and dementia care homes.


I love my job working in care and strive to give people the best care possible. I want all my residents to feel loved and cared for, whilst they are with us.


Amanda

Amanda Baker

Job Title: Deputy Manager

Joined: 2024

Amanda has worked in care for over 20 years. She has managed her own home and wanted to get back to working more hands on with the residents, so came to work at Olive with Julie, the Manager, who she had previously worked alongside as a Deputy Manager.


Kadie

Kadie Robinson

Job Title: Activity Coordinator

Joined: 2023

Kadie has previously worked as a Senior care assistant but after having children wanted a change of vocation.
She is now doing a wonderful job, giving all the residents time and meaningful activities to enhance their daily lives.


Karl

Karl Mark

Job Title: Senior Care Assistant

Joined: 2023

Karl has worked for many years as a senior care assistant.


He is experienced in giving excellent person-centred care and always goes above and beyond to ensure that the resident's needs and wishes are catered for.


Cassie

Cassie Buttolph

Job Title: Senior Care Assistant

Joined: 2022

Cassie has worked her way up from Care Assistant to Senior Care Assistant. She works both night and day shifts and is recognised by both residents and her peers as an extremely committed, caring and hard-working person.