Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
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9.6 83 Reviews
  • Olive House, Norwich
Olive House is a purpose-built accommodation, made up of en-suite bedrooms and fully equipped to achieve professional standards of residential care for older people.

Residents have access to attractive gardens and a choice of lounge and dining areas, while visitors are welcomed in a designated reception area. The home supports independence, being well-located for shops and other amenities and versatile to occupants who want to give their surroundings that personal feel.

Carers are available 24/7, take pride in a friendly attitude and are skilled in the lastest care methods, including in dementia care provision.
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Care Provided by Olive House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Julie Robinson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Olive House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300

  • Chiropody and hairdresser to be paid for on top
  • (these prices are only a guideline, please contact Olive House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.


  • Parking

  • Off street parking is available within the grounds of Olive House.


Olive House Reviews (83)

Total of 83, showing 41-60
9.6

Olive House has a Review Score of 9.6 (9.636) out of 10, based on 11 reviews in the last 2 years. Over all time Olive House has 83 reviews.

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Review from K W (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive House was the perfect answer to our respite needs. My mother, who has dementia, spent 2 weeks here while my husband and I had a break. The care staff were great, the food was lovely and we were able to rest knowing that mum was in great hands.
We especially liked the warm atmosphere when you
walked in. We were always welcomed at the door and any queries were welcomed and quickly sorted. The rooms were spotless, staff friendly. We couldn't have asked for more.

Reply from Kerry Gooda, Home Manager at Olive House

Than you so much for such a lovely review, I am so pleased your mother enjoyed her stay with us.


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Review from L T (Daughter of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the excellent care my Mum has received whilst she has been with you. Mum has been very happy and has appreciated all efforts to keep her feeling safe and looked after.

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Review from Jenny S (Daughter-in-law of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, kind helpful staff and all care were met to a good standard.

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Review from Jane T (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find most of the carers attentive and understanding of my mother's needs. She is well looked after.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you for your kind review.


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Review from E R (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother receives is excellent. The staff are friendly and very efficient, but I wish they were paid more, they do a difficult job.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you so much for a lovely review.


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Review from Sarah M (Granddaughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than happy with my grandmother's care. She is well looked after. The staff are kind and really care. She is well-fed, clean and feels safe and secure.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you for such a lovely review.


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Review from Sue W (Niece of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are considerate and kind. Very friendly and keen to help.
Very respectful and pleasant.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you very much for your review.


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Review from J L (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were amazing with my father who ended his days in Olive House. They were so friendly and cheerful all the time. It was always a pleasure to visit, even when my father was very ill.
I would highly recommend the home as it was always clean and bright and the food was fabulous.
Thank you all
so much.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you for your kind review.


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Review from Paul T (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in to Olive House for respite after not being able to cope at home. I was worried about her being there but had no need to. It is a lovely place with great staff. Very friendly and very kind so much so I wouldn't mind a couple of weeks in there myself.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you very much for such a lovely review.


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Review from G H (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The vast majority of staff are outstanding - they listen to concerns, address issues and are kind and caring. The senior carers are both professional and excellent when dealing with medical emergencies.
The food is excellent and offers good choices. With better communication and increased levels of
consistency among staff, this care home could be outstanding on all levels.

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Review from Ian T (Son of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent and looked after my mother very well in difficult circumstances. The place itself is well maintained and clean.

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Review from Rachel S (Friend of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dearest friend (who we acted as family to) came to Olive House for respite care/holiday and loved it so much she didn't want to leave. From top to bottom staff are excellent and caring. Activities are perfectly tailored and enjoyed by the residents.


During the 4 1/2 years she was there the staff

became like close friends to her and us. When her health deteriorated to being bed-ridden, the care and dignity shown to her was impeccable. It was her home and both her and Olive House will be missed by us.

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Review from Jane B (Friend of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend moved into Olive House on 21/10/13 for respite. From the first day, she loved it and did not want to leave she remained until her death 12/3/18. Almost blind she took part in all the activities, outings, fundraising with the help from the wonderful staff throughout her residency. Her
final weeks where she needed more attention all of the staff loved her and she loved them. You would never get a moan or complaint from her. as she had no immediate family friends were her visitors. Who were all happy with the care everyone gave her. Olive House is a wonderful home which I shall continue to visit as I have made many friends a real family home.

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Review from Terrie A (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had lived at Olive House for nearly three years during which time I felt that she was well cared for by the staff who went above the call of duty. My mother was happy and settled there and enjoyed the company of the staff and the way they went about their duties. In particular two members
of staff who were so caring and supportive to my daughter and me in the final days and made everything that little more bearable.

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Review from Emma N (Granddaughter of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana was cared for extremely well at Olive House Care Home. She was happy there and the staff were very friendly, genuinely caring and always helpful and kind. I would not hesitate in recommending Olive House to anyone. The food seemed very good and there were always plenty of different activities
on offer for the residents. Some staff need special mention for their outstanding care and support for Nana and also ourselves at the end. Thank you to you all.

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Review from Anne P (Daughter of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care provided is very good, the staff caring and always very pleasant to the resident. I have noticed a few agency workers caring lately and whilst they are good at their job, I feel more permanent staff would be a better routine for the residents.

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Review from L G (Son-in-law of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for my mother-in-law for two years since her daughter died (my wife) she settled in well to the Olive House care home.


On each visit, she comments that she is well cared for and food and activities are good and she likes it. Not bad for a 97-year-old.


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Review from Megan C (Niece of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunts time at Olive House was enriched by everyone with so many acts of kindness and gentleness by all the staff.
A happy place with compassion and care to the end.
Big thank you all.

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Review from Lisa B (Granddaughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has been welcomed into this home right from the first meeting she had with the manager who visited her in hospital. Every member of staff is happy, helpful and eager to please my nanny in any way they can. Olive House is very clean and had lots of facilities. I could not have picked a nicer
home to care for and love my nanny.


Thank you all of you for your hard work and determination in making this a wonderful home.


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Review from M K (Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a second stroke in 2 years, and over 3 months in a stroke rehabilitation ward, I was truly relieved to be staying in a lovely, quiet room for 1 week's respite care at Olive House at Newton Flotman. The care and kindness shown by all staff was much appreciated. The food was 'simply the best'.
I loved my time there and have already recommended your home to people.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Olive House is calculated as follows: ( (90 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 129 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Olive House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Julie

Julie Robinson

Job Title: Home Manager

Joined: 2022

I have been at Olive House since October 2022 and am pleased to say that we have already taken the CQC rating to Good.


I have worked in care for many years, both with vulnerable children and managing residential and dementia care homes.


I love my job working in care and strive to give people the best care possible. I want all my residents to feel loved and cared for, whilst they are with us.


Amanda

Amanda Baker

Job Title: Deputy Manager

Joined: 2024

Amanda has worked in care for over 20 years. She has managed her own home and wanted to get back to working more hands on with the residents, so came to work at Olive with Julie, the Manager, who she had previously worked alongside as a Deputy Manager.


Kadie

Kadie Robinson

Job Title: Activity Coordinator

Joined: 2023

Kadie has previously worked as a Senior care assistant but after having children wanted a change of vocation.
She is now doing a wonderful job, giving all the residents time and meaningful activities to enhance their daily lives.


Karl

Karl Mark

Job Title: Senior Care Assistant

Joined: 2023

Karl has worked for many years as a senior care assistant.


He is experienced in giving excellent person-centred care and always goes above and beyond to ensure that the resident's needs and wishes are catered for.


Cassie

Cassie Buttolph

Job Title: Senior Care Assistant

Joined: 2022

Cassie has worked her way up from Care Assistant to Senior Care Assistant. She works both night and day shifts and is recognised by both residents and her peers as an extremely committed, caring and hard-working person.