Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
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9.6 83 Reviews
  • Olive House, Norwich
Olive House is a purpose-built accommodation, made up of en-suite bedrooms and fully equipped to achieve professional standards of residential care for older people.

Residents have access to attractive gardens and a choice of lounge and dining areas, while visitors are welcomed in a designated reception area. The home supports independence, being well-located for shops and other amenities and versatile to occupants who want to give their surroundings that personal feel.

Carers are available 24/7, take pride in a friendly attitude and are skilled in the lastest care methods, including in dementia care provision.
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Care Provided by Olive House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Julie Robinson (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Olive House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300

  • Chiropody and hairdresser to be paid for on top
  • (these prices are only a guideline, please contact Olive House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.


  • Parking

  • Off street parking is available within the grounds of Olive House.


Olive House Reviews (83)

Total of 83, showing 61-80
9.6

Olive House has a Review Score of 9.6 (9.636) out of 10, based on 11 reviews in the last 2 years. Over all time Olive House has 83 reviews.

Overall Experience

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  • 28
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Date Published

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Review from M F (Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly three years of continued care, I finally felt able to leave Olive House and live in my bungalow in the West Midlands.
The carers encouraged me to go home so I could do independent living again.

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Review from P W (Resident) assisted by family/friend published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after in Olive House. Everyone is very kind and helpful.

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Review from Maria D (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy since her move to Olive House. The care and support given to her has been excellent.
As a family, we all feel a lot happier that mum is in a nice home with the care and support she needs.
Everyone around her, staff and management are always so helpful at all times.

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Review from Colin D (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent response from senior management to my queries.
Generally an efficient, well run establishment with attentive staff.
My mother is very happy with the care and attention she receives from staff members.

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Review from Sheila S (Niece of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering a bright and welcoming atmosphere auntie's room felt "just like home". Staff pleasant and caring.

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Review from Brian G (Son of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seem very caring, the home is clean and well kept, the rooms are nice and patients are made to feel very welcome as are visitors.
My mother says the food is excellent and although she has not been there very long she has been made very welcome and included from day one.

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Review from Jacqui F (Friend of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, happy, clean home, very friendly staff. The staff are all at ease with the residents who were themselves happy and relaxed. Plenty going on if wanted, e.g television, arts and crafts, tea, coffee etc. Staff took the time to talk and listen to the residents. Visitors are made very welcome.

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Review from Jill (Friend of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend weekly if possible, sometimes she is awake, sometimes sleeping. Staff pop in constantly giving me updates on her. Always very caring, extremely kind. Clothes always look clean, tidy and well cared for. My friend has to be fed and "care sheet" filled in appropriately. On one occasion
I felt the meal inappropriate and she ate the mash potato only. My friend is in good hands surrounded by caring staff and fellow "neighbours".

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Review from Sue R (Daughter of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely care home with a lovely atmosphere. My mother was in another home and she is much happier here. She says the carers are willing to do anything to hep her and that the food is lovely. Her room is very attractive and she already has some of her own pictures on the walls which makes it
feel "home from home".

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Review from Margaret S (Sister of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my brother we found the staff most helpful.

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Review from Sandra W (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely clean home, lots going on for the residents. The staff are very warm, helpful and friendly. Nothing is too much trouble. My mother has been in here now for just over a year and loves it.

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Review from Mark K (Stepson of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care staff and well maintained. Lots of activities to do for residents.

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Review from Philip (Son-in-law of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My in laws settled in very quickly at Olive House. The cleanliness and professionalism were apparent from the first day. There have been a few issues with the food but that appears to be improving. The care staff, under senior carer, are excellent. They work hard and long hours. They have compassion
for the resident and patience.

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Review from Colin O (Son of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive House is providing my mother with a very happy experience: the home is excellent, the staff are efficient, friendly, warm, caring, courteous. Whenever I visit I find my mother relaxed, smiling, well cared for, and I feel welcome in the home always.
All members of our family agree we have nothing
but praise for Olive House.

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Review from Louise (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service my parents receive at Olive House is wonderful. They have been here for two years now. The cleanliness is super also. There have been issues with food which are being addressed. The carers are thoughtful and hard working. The care assistant is very professional and also very friendly.
She has a fantastic personality and always makes time for my parents. My parent's lives are richer with her as a carer.

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Review from Madeleine G (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother on a Sunday in May when lunch was served. A very good meal on a hot plate with a separate jug of gravy, followed by sponge and custard. As usual my mum and her bedroom were impeccably clean.
Very attentive staff and very good value for money.
I would recommend this home to anyone
looking online.

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Review from Pauline O (Daughter-in-law of Resident) published on 9 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mother-in-law moved into Olive House we have seen an improvement in her quality of life and well being. The staff are lovely, patient and fun. There are things going on all the time and mother-in-law is happier having company and we are happy she is being well cared for.

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Review from Mike (Brother-in-law of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first viewing to moving in everything has been made easy by the staff.

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Review from Mary W (Niece of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Olive House at the beginning of January our aunt has settled in so well. Following a period in hospital and an unsuccessful move home last year, she is relishing being cared for and enjoying a worry free life. We her family are so pleased. Her responses are given in the home questionnaire
below so we know she is happy too. Thank you to everyone at Olive House who has contributed to this outcome.

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Review from Gwen B (Nephew of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grateful for how my late father and aunt were cared for by staff.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Olive House is calculated as follows: ( (90 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 129 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Olive House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Julie

Julie Robinson

Job Title: Home Manager

Joined: 2022

I have been at Olive House since October 2022 and am pleased to say that we have already taken the CQC rating to Good.


I have worked in care for many years, both with vulnerable children and managing residential and dementia care homes.


I love my job working in care and strive to give people the best care possible. I want all my residents to feel loved and cared for, whilst they are with us.


Amanda

Amanda Baker

Job Title: Deputy Manager

Joined: 2024

Amanda has worked in care for over 20 years. She has managed her own home and wanted to get back to working more hands on with the residents, so came to work at Olive with Julie, the Manager, who she had previously worked alongside as a Deputy Manager.


Kadie

Kadie Robinson

Job Title: Activity Coordinator

Joined: 2023

Kadie has previously worked as a Senior care assistant but after having children wanted a change of vocation.
She is now doing a wonderful job, giving all the residents time and meaningful activities to enhance their daily lives.


Karl

Karl Mark

Job Title: Senior Care Assistant

Joined: 2023

Karl has worked for many years as a senior care assistant.


He is experienced in giving excellent person-centred care and always goes above and beyond to ensure that the resident's needs and wishes are catered for.


Cassie

Cassie Buttolph

Job Title: Senior Care Assistant

Joined: 2022

Cassie has worked her way up from Care Assistant to Senior Care Assistant. She works both night and day shifts and is recognised by both residents and her peers as an extremely committed, caring and hard-working person.