Park House

6 Alexandra Road, Great Yarmouth NR30 2HW
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9.9 65 Reviews
  • Park House, Great Yarmouth
Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice.

Both long-term and temporary respite stays are available from the service, which has shown to be effective in rehabilitation techniques with the added advantage of a scenic and coastal location.

Park House has its own private gardens and car park, with staff always pleased to welcome loved ones of residents and listen to their concerns.

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Care Provided by Park House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Prodan (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 50+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Park House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Park House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed.


  • Parking

  • Parking available outside care home


Park House Reviews (65)

Total of 65, showing 21-40
9.9

Park House has a Review Score of 9.9 (9.902) out of 10, based on 31 reviews in the last 2 years. Over all time Park House has 65 reviews.

Overall Experience

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  • 12
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Date Published

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Review from J S (Friend of Resident) assisted by family/friend published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.
Kind helpful.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your kind feedback. We are pleased to be able to provide such valued support for your loved one here at Park House.


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Review from Paul F (Brother of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a temporary resident of Park House for the last three months. We have been impressed with the genuine kind and caring attitude of the staff and manager. The home is regularly visited by regional management of Black Swan, who appear to ensure high standards are maintained. The facilities
are modern yet homely, in a well-adapted historic building. Cleaning is good, with the home always looking clean and smelling fresh. Maintenance is to a high standard, with regular fire alarm and fire door safety testing. Water temperatures in the residents' rooms are also regularly checked, and resident's views are listened to regarding radiator temperature. As a visitor, I have always been warmly welcomed and treated well. I have often seen staff showing considerable kindness and care to other residents. My sister has found the food to be generally good quality, with breakfast and lunch particularly enjoyable.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your fabulous feedback. The team will be overjoyed to hear they are making such a difference. It is a pleasure to support your sister here at Park House and support her in the way she chooses.


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Review from Michael C (Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well treated by staff and carers. The food is very good and cooked very well. We do not want for anything. The room is kept very clean by cleaners. We are taken out to shops if needed. The staff work very well together.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your beautiful feedback. We feel so privileged to have you as part of our Park House family. You bring such joy and pleasure to the residents and as well as the staff team.


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Review from Joanne R (Friend of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit to see my friend is very pleasant. All the staff are very lovely and caring and very friendly.
The residents get to do so much, it's lovely to see. There is always something happening.
This is a very good care home.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your beautiful feedback. The staff will be overwhelmed to hear they are making such a difference and we look forward to welcoming you very soon.


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Review from M H (Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good professional care. Good choice of food. Good facilities. Comfortable environment. Friendly staff. Good entertainment. Both myself and my wife are residents here and we are very happy with the care provided.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your lovely feedback. The team will be so pleased to receive this. It is an absolute pleasure to support you both.


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Review from Jeanette R (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for 7 years and has been very well cared for.
It has felt like a family. The manager and all the staff are very friendly.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your kind feedback. This will be passed to the team. Mum really is very much a central part of the Park House family and we feel privileged to have her company here.


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Review from S H (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House take wonderful care of my mother and has done so consistently for the 6 months she has been here. As well as providing first-class care, food and facilities, there are also lots of activities, social events and outings. She particularly enjoys the mornings when lots of children come to visit
the residents.

Reply from Amanda Bensly, Regional Manager at Park House

The team will be so pleased to hear your thoughtful review, thank you so much. We are pleased the efforts and passions of the whole team are making such a difference and we love the little visitors mornings just as much as Mum does.


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Review from Margaret N (Friend of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all of the staff very friendly and welcoming to me when I visit my friend. I know she is very happy here and has wonderful care.

Reply from Amanda Bensly, Regional Manager at Park House

The Park House team really value your feedback and will be pleased to hear about your review. Family and friends are so important to those living here and are therefore very important to us too, so it is great to know you are welcomed warmly.


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Review from Ann H (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Park House a very comfortable and caring place to be. The rooms and the front part of the house were very clean. The back of the house looked ready for entertainment and the garden was kept well with pretty flowers and somewhere to sit if need be (weather permitting). The dining room looked
very inviting. The staff were very welcoming, alert and helpful and busy with their jobs. Altogether friendly and kind.

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Review from Anna S (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with this care home since my dad moved here in May/June 2023 and the worry of Dad having to be moved from home has been alleviated so much! The staff are caring and attentive, the other residents are kind and engaging and the environment as a whole is welcoming and clean.
For us as a family, the location of this care home is ideal as we can regularly visit Dad and take him for outings to places that he is familiar with. Moving Dad to a care home was a very difficult decision to come to but we know that he is cared for to the highest standard here and it is the next best thing to being in his own home with all his family around him. Thank you to all the staff that look after Dad and are so welcoming and patient with us when we visit. And also to all the caterers that produce a good variety of food to a high standard and to those involved in maintaining the home and providing the entertainment and activities that are invaluable for the residents.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your feedback. We are so pleased that your dad has settled and his family feel welcomed here. We will share the feedback with our dedicated teams.


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Review from Carolynn R (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home whose staff always look after Dad with immense care and he is always treated with respect and dignity. All of the staff are wonderful always friendly, happy to see you, helpful and always have time for you. The home is always very clean and very well kept and although Dad doesn't
really eat much, the food always smells and looks delicious.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your positive feedback. The team will be delighted to hear this and always value your time and feedback each time you visit. It is a real privilege to care for and support your dad at Park House.


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Review from Amanda S (Wife of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are great. However, there are a couple of staff members who would benefit by a bit more training.
There is one in particular who really needs to be trained on how to conduct himself in a professional manner, for example, when family members are clearing a room after a relative has
died. If he can’t manage to show the slightest sign of respect or professionalism, he should stay out of their way, not hung around making stupid comments. He needs to understand that respect and professionalism is part of his job.
The manager is lovely. She would spend time talking to my husband and when he said he wouldn’t get out of bed, not only did she get him to get out of bed, she also got him to go out and around town with her.
She was really kind leading up to and after he died.
The manager runs Park House really well, but unfortunately when she’s away things don’t run very well at all. Things are said and done that wouldn’t have been if she was there.

Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your feedback. I am very pleased that you found most of your experiences positive while at Park House and I will pass these comments on to the team. However, I am sorry that you didn’t experience this all of the time and will be working with the manager to assess these areas of concern that you have raised. Please do get in touch, as we know getting this right is important.


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Review from Jennifer B (Son of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Park House for 4 years till she passed away, the care she received was fantastic through Covid and lockdowns the staff were brilliant. It was her home and we are so grateful for the care she was given in all that time. To the manager and all the staff, everyone played their part in
making my mother's life the best they possibly could. It is, without doubt, one of the best homes I have seen. Once again thank you to every staff member who works there, we will never forget all of you. And to anyone thinking of housing their loved ones in Park House, I would definitely recommend this wonderful home. Thank you.

Reply from Amanda Bensly, Regional Manager at Park House

Sincere condolences on the passing of your mother and thank you for your kind words - I will ensure these are passed on to the team. It has been a pleasure having the company of your mother over the past four years, she has been a valued member of the Park House family.


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Review from Lynn S (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Park House for 7 months now. He is very happy there now, although he took a while to settle in. The staff are all very kind and caring, although dad does have his favourites. His room is warm and comfortable and very spacious. The food is good, but there are certain things
that he misses that my mum used to make.

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Review from S S (Daughter-in-law of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff, it has been difficult for everyone over the last 2 years but overall, life for the residents has carried on as normal. Now we are able to visit more often with fewer restrictions. Overall a good caring home.

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Review from Sally B (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear Mum was a resident in Park House for around 18 months. This was a very tough time for Mum and all the family, as Mum had secondary Parkinsons and the start of dementia. We cannot thank the manager and her team enough, as they supported us as a family so much at the most difficult time of our
lives and most importantly cared for Mum so well. They became her second family, and Mum adored them all.
Having never been through losing a loved family member, the Park House family guided us and supported us amazingly and we can't thank them enough.

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Review from Simon C (Nephew of Resident) published on 15 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every day is very friendly and you feel that they care for their residents. Only downsides are the fairly regular price rises and parking.

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Review from Wendy B (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the way my Mum was welcomed into Park House and on the whole am very pleased with the way she is cared for. Sometimes it's the little things that bother me, e.g. someone else's clothing in my mum's room and being told not to ring her bell in the night quite so much. Unfortunately,
my mum needs help during the night; she can't help it. But she is happy there.

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Review from I S (Friend of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously, visits have been limited, I have been welcomed and treated with respect. The manager has always been helpful and has gone the extra mile to assist my friend (resident). He has nothing but praise for his total experience.

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Review from Patrick S (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been pleased and impressed with the quality of care that my mother has received. The staff have always been very helpful.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Park House is calculated as follows: ( (340 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 368 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 17 Mar 2025

Single En Suite


Awards / Recognitions (11)

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Meet the Team (1)

Maria

Maria Prodan

Job Title: Registered Manager

Maria is the dedicated manager at Park House