Rebecca Court

Staithe Road, Heacham, King's Lynn PE31 7EF
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8.7 26 Reviews
  • Rebecca Court, King's Lynn
Rebecca Court is a well-furnished care facility, equipped with an excellent range of care technology and expertise in order to offer satisfying provision for older people within a homely setting.

Residents with mobility issues are able to access adapted baths and showers, while having 24-7 access to skilled carers and personal plans maintained by focused key workers.

The home arranges support from GPs and other medical professionals, while being welcoming to loved ones and supportive of personal freedoms.

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Care Provided by Rebecca Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Marks (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rebecca Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,018 – £1,297
    • RESPITE Self-Funded Residential Care £1,018 – £1,297

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Rebecca Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rebecca Court Reviews (26)

Total of 26, showing 1-20
8.7

Rebecca Court has a Review Score of 8.7 (8.723) out of 10, based on 4 reviews in the last 2 years. Over all time Rebecca Court has 26 reviews.

Overall Experience

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Review from D C (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the day I contacted the home we were dealt with respect and professionalism by the management and when my Mum was in respite care at home the staff were all very helpful in every aspect whatever their function was in the organisation. My mum was looked after with respect and dignity. I thoroughly
recommend Rebecca Court for all forms of care.

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Review from P F (Son of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident here, the manager and care team were excellent in providing care and support to my father. As a family, we are grateful for the kindness and professionalism shown and reassurance.

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Review from S F (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was very well looked after here. The staff were professional, caring and understanding. They were very sympathetic to her needs.

Reply from Michelle Marks, Manager at Rebecca Court

Thank you for your review, Mum was only with us for a short time but we enjoyed having her stay. If we can be of any assistance in the future, please let us know, we would be happy to accommodate.


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Review from Teresa P (Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Rebecca Court for just over a year. When he arrived he was very frail and weighed just under 7 stone with their excellent care he is 9 Stone 3 and has got his spark back. His original room was terribly small but he is now in a light and airy room with a lovely window.

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Review from P L (Sister-in-law of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very helpful and friendly with a very pleasant atmosphere.

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Review from D B (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Rebecca Court to be extremely welcoming and very well-run. All members of staff have been very helpful and very kind to my mum and all the residents that I have witnessed them interacting with during my visits. I have found the bedrooms to be a bit on the small side, but that is not something
that is the fault of the home, just the building.

Reply from Michelle Marks, Manager at Rebecca Court

Thank you for your kind words. Your mum has settled in very well here at Rebecca Court and it is a pleasure to care for her. We appreciate all of your support and hope Mum continues to enjoy living with us and you continue to enjoy visiting us.


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Review from J S (Wife of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rebecca Court was very welcoming and my relative settled well. When phoning the staff were very helpful. My relative is very happy to stay in his room and not join in with other residents/activities. The care and support given was good. My relative would've liked to shower (with help) and although offered
to him, as it was upstairs, it wasn't taken up. Overall, I would be happy to use Rebecca Court for respite.

Reply from Michelle Marks, Manager at Rebecca Court

Thank you for your kind words. We are glad your relative found his stay with us agreeable and we are pleased to hear that he is considering coming to stay with us again. We look forward to seeing you both again soon.


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Review from Viv D (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum recently passed peacefully away at Rebecca Court on 16th December 2022. I want to thank and praise all staff for their loving care of her. Mum had been a resident there for 14 months and had been very happy. I got to know the staff very well and regarded them as friends. They were also very
kind and understanding to me. Thank you all so much.

Reply from Michelle Marks, Manager at Rebecca Court

Mum was a lovely lady and it was a pleasure to care for her. You were very supportive during the time Mum lived with us and you became like one of the family. Please feel free to come and visit us anytime, you would always be very welcome.


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Review from Mary E (Wife of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent a week at Rebecca Court in order to take part in the holiday we were spending in Norfolk is very disabled following two serious strokes, side paralysis, aphasia, loss of speech and continence - so needed a range of equipment, and the care delivered allowed some respite for me! We were
very impressed by the contacts prior to our visits to liaise, re every aspect of care, medication, routine etc. The welcome and genuine interest in him, the happy atmosphere among staff and residents and general competence we all wonderful.

Reply from Michelle Marks, Manager - Rebecca Court at Rebecca Court

Thank you for your lovely review, it was very nice to meet both you and your husband.
We are pleased your husband enjoyed his time here with us at Rebecca Court and that we were able to assist you both in having a lovely holiday.
We hope to see you again one day, please let us know if we can be of any further assistance to you, kindest regards, Rebecca Court Team.


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Review from Maxime C (Niece of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rebecca Court is an example of what superb care was like. All the staff are kind, professional and care delivered to residents and their families, I am so impressed with all aspects of care. There is always a smiling face, kind words and an understanding ear for residents and family. Well done everyone
- Norse should be very proud of you; a shining example of teamwork and dedication. Thank you.

Reply from Sarah Hill, Customer Relationship Manager at Rebecca Court

Thank you for your lovely review, the Rebecca Court team are always delighted to have such great feedback we really appreciate it.


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Review from S M (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a huge thank you to everyone at Rebecca Court for looking after my mum before, during and after the Pandemic.


At times my mum has been extremely poorly due to Covid 19 related complications and I truly believe it is due to the outstanding bravery, time and genuine care all the

staff have given her since day one she is still with us today.


My mum is a keen Royalist and nothing makes me happier for my mum to have been here to witness the Platinum Jubilee.


Thank you


Keep up the good work.


Reply from Amber Lawrence, Marketing and Digital Executive at Rebecca Court

Thank you for your kind words. We are so pleased to hear that you and your mum was able to celebrate the Platinum Jubilee together.


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Review from A J (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident at Rebecca Court for the past 4 years and during this time he made many friends. Rebecca Court supported us as a family to build new bonds and happy memories. Many of these were during his last few weeks. Even with Covid restrictions, they supported us as a family to spend those
last precious moments with Dad. I know I have lost my dad but have made many friends at Rebecca Court, staff and residents. They are all amazing.

Reply from Caroline Beale, Customer relationship manager at Rebecca Court

Thank you so much for your kind words, your dad was a lovely man and a pleasure to care for. You all became like family and we will miss dad but will remember all the happy memories we made together and look forward to you visiting us in the future.


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Review from David B (Son of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the wonderful management and staff at Rebecca Court. I have been living in South Africa and have only managed to have a few short visits with my late mum. These visits have always been so joyful as I saw how my mum was being so well looked after by the wonderful staff members
there and the management. In her final days, I could not be there(due to Covid) but was really happy with the compassionate and caring way that the staff kept me informed and were always available to her. They were by her bedside when she passed so was not alone. This was so important to me. My mum loved the staff there, so I must say a heartfelt thank you to everyone at Rebecca Court. I could not have wished for a better place.

Reply from Richard Smith, Marketing Manager at Rebecca Court

Dear David, thank you so much for your kind thoughts about the care and support your mother received at Rebecca Court. We send our condolences for your loss.


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Review from Stephen (Son of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent the last two years of his life at Rebecca Court. We cannot praise highly enough the standard of care that he received throughout his stay. The care I have referred was visible and evident in every member of staff that we had the privilege of coming into contact with. The standard of
cleanliness was exceptional and all staff were always available if members of our family wanted to ask any questions or make any requests. The management team appeared to be well respected by the staff. A highly professional setup exists in this home.

Reply from Richard Smith, Marketing Manager at Rebecca Court

Thank you for your kind thoughts about the care and support your father received at Rebecca Court. Please accept our condolences for your loss.


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Review from Julie H (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was brought to Rebecca Court for respite care while his wife was in hospital, I am highly satisfied with the care my dad has been given.
He loves doing the activities which are daily and well thought out.
The staff are lovely and very caring and make you feel so welcome as soon as we walked
in the door.
I would definitely bring my dad to this care home again.
Thank you for making this difficult time easy for me not having to worry about my dad knowing he is in safe hands.

Reply from Richard Smith, Marketing Manager at Rebecca Court

Thank you for your kind comments about the care and support your father has received at Rebecca Court.


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Review from Richard L (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum once settled in, enjoyed all her meals and the company of all the staff that cared for her. Her room was light and clean. End of life care given by the home excellent.
Only one down thing out of hours GP at the weekend was a no-show letting down my mum and your staff.

Reply from Richard Smith, Marketing Manager at Rebecca Court

Thank you for your very kind words about the care and support your mum received at Rebecca Court. Please accept our condolences for your loss.


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Review from Tracey D (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday Saturday 21st April, the care home put on an open day with lots of different activities throughout the day, family and friends were invited to come along and join in with the fun that was arranged.
I arrived at 3pm for the afternoon tea along with my sister, mum and step-dad. We had great
fun trying to guess where different types of food and drink came from (must admit some funny answers were supplied). The winners each got a medal which was a lovely gesture,
Then a buffet tea was brought out for everyone with lovely sandwiches, vol-au-vents and cakes and scones all the staff are very welcoming and friendly and nothing is too much trouble for them.
The activities co-ordinator put a lot of work into organising the day and she had great support from other staff who also enjoyed the day, would like to say a very big thank you for such a wonderful day we all had.

Reply from Richard Smith, Marketing Manager at Rebecca Court

Thank you for your kind comments about the event at Rebecca Court in response to the Care Home Open Day 2018.


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Review from Margaret S (Friend of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The encouraging care my friend received was excellent. They were always polite and helpful and the home was very clean. My only concern was how early the evening meal was served (4.15pm). My friend said she always felt hungry at night because she couldn't eat enough at that early time.

Reply from Richard Smith, Marketing Manager at Rebecca Court

Thank you for your kind words about the care your friend received at Rebecca Court. I have passed on your comments about the timing of the evening meal to the team.


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Review from Kate C (Friend of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed but the care and welcome from all the staff from the moment I arrived and throughout my visit. The staff smiled, listened and showed a real care of my friend's needs. The home creates a "homely" atmosphere and is spotlessly clean. My friend enjoys the activities and is very impressed
with the quality and presentation of the meals.


Thank you for looking after her so well. She arrived in a very distressed and traumatised state and she is now smiling and very positive about returning home.


Reply from Richard Smith, Marketing Manager at Rebecca Court

Thank you for your kind words about the care and support given to your friend at Rebecca Court.


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Review from Stephan O (Son of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over a 3 month respite period, my father was very complimentary about all aspects of the care home accommodation, facilities, staff and services he encountered. I, my wife, and my brother all echo his sentiment. Sometimes my father's care needs were somewhat challenging, demanding high levels of caring
professionalism. No matter how intimate or sensitive the issue or task, the staff at all levels and disciplines coped famously, they kept us well informed of all actions taken, and involved us in all decisions where our input was necessary. As with any complex service, there were a few minor blemishes but nothing that could be construed as defective. The management and team leading supervision have generated a very warm, friendly family atmosphere for residents, carers and visitors alike.

Reply from Richard Smith, Marketing Manager at Rebecca Court

Thank you for your kind and detailed compliments on your father's care at Rebecca Court.


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Current Review Score: 8.7 (8.723)

Overview of Review Score

The Review Score of 8.7 (8.723) out of 10 for Rebecca Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Rebecca Court is calculated as follows: ( (38 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.901 Points relating to the number of positive Reviews for Rebecca Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 4 Positive Reviews ÷ 7.6 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Michelle

Michelle Marks

Job Title: Registered Manager

Joined: 2021

I have been working for NorseCare for 13 years, beginning as a Care and Support Worker and progressing to the role of Manager.


I have always loved working in care, I am passionate about what I do and feel it is important to share that passion with those around me, working as a team, promoting their development and encouraging them realise their aspirations. NorseCare supports its staff and allows growth, providing excellent training opportunities for those who wish to progress and ensure the wellbeing of all those who work for us.


I am proud of how our staff provide excellent care to residents in a holistic way and with such professionalism, having the wellbeing of our residents at the heart of all we do. I would happily choose our home for one of my own loved ones.


Frequently Asked Questions about Rebecca Court

What types of Care is Rebecca Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rebecca Court provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Rebecca Court have?

There are 38 Single Rooms.

What are the Facilities & Services at Rebecca Court?

Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Rebecca Court to the centre of King's Lynn?

11.1 mile(s) as the crow flies, distance by road may be significantly further.