Redlands House

134 Reepham Road, Hellesdon, Norwich NR6 5PB
Submit a Review
9.6 41 Reviews
  • Redlands House, Norwich
Redlands House Residential Care Home is ideally situated close to local amenities in Hellesdon. There is a variety of shops just across the road at the Dixon shopping centre and a pub 200 yards away - all just 3 miles from the centre of Norwich.

Redlands House has undergone expansion and refurbishment to provide a new wing including rooms with ensuite shower facilities, and a new lounge and conservatory. The new rooms are light and spacious, with specially designed colour and furnishing schemes.

Redlands House provides a homely and welcoming service, treating people as individuals and encouraging personalisation of rooms and maintenance of outside connections and activities. Alongside this, the home offers high-quality support to maintain independence for those needing residential and dementia care, in a home from home environment.

The home provides a full programme of activities with dedicated staff to offer something for everyone and encourage a lively and stimulating environment, or quiet contemplation if that suits the resident better.

Long and short term residents and respite care welcome and the home have recently installed a new lift and remodelled the sun lounge and garden spaces. Pets are accepted by arrangement.

Why not pop in for a chat over coffee or lunch and see what Redlands House have to offer.

Show Redlands House on the Map

Care Provided by Redlands House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Redlands House Ltd
  • Person in charge
  • Laura Ward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Redlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,400
  • (these prices are only a guideline, please contact Redlands House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Redlands House Reviews (41)

Total of 41, showing 1-20
9.6

Redlands House has a Review Score of 9.6 (9.621) out of 10, based on 21 reviews in the last 2 years. Over all time Redlands House has 41 reviews.

Overall Experience

  • 32
  • 8
  • 0
  • 1
  • 0

Date Published

41
4
12
21
20

Review from John W (Husband of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was immediately phoned on my wife's transfer from hospital and made welcome on my first visit when I was reassorted about the care she would be given. That reassurance proved correct. All the staff seemed very kind and attentive to her needs and they got her to eat (which she failed to do in hospital).
I have the comfort of feeling that she is in good hands.

Reply from Laura Ward, Manager at Redlands House

Thank you for your feedback, it is a real pleasure to be caring for your wife. I will ensure that the staff are made aware of these lovely comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jordan E (Grandson of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home. Friendly staff who genuinely care about my Nan. It's always clean and smells lovely and I'm really happy my Nan found Redlands. The activities are engaging for her and the communication with relatives is excellent. You can visit whenever is convenient for you and always feel
welcomed.

Reply from Laura Ward, Manager at Redlands House

Thank you so much for your kind words, I will make sure that the team are made aware of your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the daughter of a resident in Redlands, all I can say it is the friendliest home I have ever been in. He eats, drinks, and dances and is very happy here.
Thank you so much to all of you.

Reply from Helen Potter, QA Manager at Redlands House

Thank you for your lovely review, "friendly staff, eating, drinking and dancing" embodies exactly Redlands House and our vision for our residents and their families, I will pass on your kind words to the staff here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V B (Granddaughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my Grandad alongside other family members. He seems to have settled well and enjoys having a laugh, particularly with staff members. Very homely atmosphere and appears to have settled well very quickly!

Reply from Helen Potter, QA Manager at Redlands House

Thank you so much for your kind review, I will ensure that the care staff here are made aware, we all so enjoy caring for your grandad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff S (Next of Kin) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and tidy. The staff are friendly and it's a happy home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura T (Granddaughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was admitted to Relands House on a temporary basis for assessment for a six-week period. When he was admitted he had very limited mobility, was very anxious and had lost his ability to recall his long-term memory. When we visited after two weeks, he was walking with his walking frame with
confidence, chatting with confidence and told us all about his routine at Redlands and the activities he'd been doing. Thank you to all at Redlands House for this amazing change in him.

Reply from Laura Ward, Manager at Redlands House

Thank you for your feedback it has been a pleasure to look after your Grandad and we are so happy that you were pleased with the care received. The team will be informed of the feedback given. Thank you for giving your time to complete this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Wife of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for 3 months. The home was recommended to me and I felt that it was very homely. I have watched the staff interacting with the residents and the care they take.
The manager's door is always open and I feel very welcome there.
My husband loves the food and seems to be
settled which is a great relief to me as I struggled to cope with his Alzheimers at home.

Reply from Laura Ward, Manager at Redlands House

It is a real pleasure to have your husband in our care, we really appreciate that you have taken the time to complete this and the feedback will be relayed to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very well looked after. The staff are very patient and caring under some challenging circumstances. There are many activities that she can participate in and since being here she is more settled. She is always dressed and out of her room. I would highly recommend Redlands.

Reply from Laura Ward, Manager at Redlands House

Thank you so much for your kind words, this will mean a great deal to the staff and I will feed this back to them. Thank you for taking the time to share your feedback of our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion H (Friend of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is always comfortable. Always clean and cared for with feeling. The room always smells fresh, bed linen is very clean and regularly changed. Their personal care, hair brushing, fingernails and toenails are kept neat and sometimes painted. The staff are all very pleasant and approachable.

Reply from Laura Ward, Manager at Redlands House

Thank you so much for your feedback, this will be passed on to the team. We really appreciate you taking time to complete the review and it is a real pleasure to be looking after your friend.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry W (Granddaughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic place. I couldn't ask for anywhere better for my gran to be. The care and quality of the room is amazing.

Reply from Laura Ward, Manager at Redlands House

Thank you so much for your lovely review, I will share this with the team. It is a great pleasure to be looking after your nan and we are so pleased that she is a permanent resident at Redlands House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Noel B (Husband of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Home Redlands House, Reepham Road, Hellesdone. Run well and efficiently organised. Pleasant surroundings.

Reply from Lucy Ward, Deputy Manager at Redlands House

Thank you for your kind appraisal of Redlands House, the staff will be delighted to know, and we look forward to your next visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Son of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

By November, Mum had been a resident here for 11 months. During this time, we saw care and compassion shown, not just to Mum but to us as her family too. Mum enjoyed the activities such as colouring and the visits from outsiders such as Friend in Deed as well as the summer fete. Sadly, Mum passed away
but we will be forever grateful for everything Redlands did for her and us too especially in making her final days as comfortable as they could be.

Reply from Laura Ward, Manager at Redlands House

We would like to thank you for your kind comments and are pleased that you found the care to be compassionate. It was such a pleasure to take care of your loved one and these comments will be passed to all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne M (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have found Redlands House. A small home where everyone is a cared for individual. The lovely staff are amazing, like a family. Before moving here, Mum had become withdrawn and insular. She has been gently encouraged and now chooses to join the others at meals and in the sitting room
where she takes a great interest in various activities such as bowls, visiting pets and especially the playgroup. The weight lifted from my shoulders seeing her so happy, content and well cared for.

Reply from Ross Campbell, Admin Support at Redlands House

Thank you for your lovely review, we are so delighted that your mum has been engaging in all that Redlands House offers and we look forward to your visits.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sara B (Granddaughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been residing here since mid-December, initially through health funding but now in a private arrangement whilst we find somewhere closer to home.
Redlands is an amazing home, the staff are so friendly and helpful, they have cared for Grandad with dignity and respect, and understand
what his care needs are. When we visit we are greeted with a smile, offered a hot drink, and generally made to feel very welcome. Grandad tells us how good the food is and how he is offered a choice every day.
His bedroom is lovely, a good size, nicely decorated and with nice clean new furniture. There is also an en-suite wet room. Everything he could need.
Grandad is not one to mix or join in activities, however, staff do pop in regularly for a chat and to check he is ok.
Overall this home is excellent, I only wish it was closer to family & my Nanny so we could make this a permanent place for Grandad to live. We would not hesitate to recommend to family and friends.

Reply from Ross Campbell, Admin Support at Redlands House

It is very humbling to receive such a lovely review, the staff will be informed of the praise given and it has been a pleasure to care for your lovely grandad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Resident) assisted by family/friend published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor experience. Was told I was going to rehab with daily physio - sent by NHS. Carers were caring but there were too few of them so left for long periods of time without assistance when called for. The place was inappropriate for my needs as was the room - not designed for any independence, e.g.
no grab rails (nor in bathroom). Didn't get physio until I threatened to discharge myself but there was no physiotherapist on site. Some carers were inadequately trained and didn't have enough English to understand what I was asking for. Other residents left to feed themselves when they needed help. Only generic practices. Noise levels awful, day and night.

Reply from Helen Potter, Area Manager at Redlands House

We apologise that your experience at Redlands House was difficult for you. Your admission was via the hospital as part of their "rehabilitation to home" scheme and arrangements to enable this are made by them, we do not have physiotherapists on site.
Your point in relation to grab rails has been noted and will be addressed and I apologise that your experience with the agency carers was not positive. The manager welcomes feedback and would be happy to further discuss your concerns with you direct however she felt at the time of your discharge home that your concerns had been addressed that she was aware of, in that an early discharge was arranged for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn F (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Redlands House for respite recently. I was really upset about him having to go, but found Redlands very welcoming and friendly. All staff were understanding and friendly. They updated me regularly. Dad always looked well looked after. Other residents seemed happy. I felt very welcomed
when visiting. I felt supported too.

Reply from Lucy Ward, Deputy Manager at Redlands House

Thank you for your very kind words. We are pleased to hear how well dad settled with us and are very proud of our excellent staff team. Dad will be missed here by all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and treated with dignity. She enjoys her food. The staff are friendly and kind.
This month she has been taken out on several visits and lots of interesting visitors have come to enrich the lives of the residents.
The changes seem to be due to a new manager in the home. Mum now
has much more to tell us when we visit.

Reply from Laura Ward, Manager at Redlands House

It is so humbling to read these kind words. As a manager, my goal and passion is to ensure that residents in our care live a meaningful and fulfilling life. I am so pleased that your loved one is enjoying their time at Redlands House, the team and I are working very hard to create those special moments for everyone who resides in our care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came to Redlands after being in the hospital and we are both so pleased and grateful for the care he has received in such a homely environment. Staff members have kept us up to date with any matters. We cannot thank the staff at Redlands enough for their care and support.

Reply from Laura Ward, Manager at Redlands House

Thank you so much for your kind words, it means a great deal to receive such lovely feedback. My team and I thank you for these positive comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Brother of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have noticed over the last few months how these have improved for the best it's so nice how things are being done with residents now. My brother loved his trip out. The staff are really friendly and overall a breath of fresh air.

Reply from Laura Ward, Manager at Redlands House

Thank you so much for your kind words. I feel honoured to be caring for your loved one. The team that I lead are a fantastic team, I am very proud of them, as every day they try to go above and beyond to put a smile on our residents' faces. This review will mean a great deal to staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Sister-in-law of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Redlands House for the first time, to see my sister-in-law who's here on respite. She appeared very happy and settled very well. The management team are excellent, staff are great. Rooms are excellent, clean. Environment is really good and would love my sister-in-law to live here permanently.
I cannot fault the home as everything looks perfect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Redlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Redlands House is calculated as follows: ( (171 Excellents x 5) + (66 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 248 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redlands House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Harold Bodmer Outstanding Achievement Award, Norfolk Care Awards 2021

Recipient: Redlands House

Date: Thursday 16 Sep 2021 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Redlands House

What types of Care is Redlands House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redlands House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Redlands House have?

There are 35 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Redlands House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redlands House to the centre of Norwich?

2.8 mile(s) as the crow flies, distance by road may be significantly further.