Redlands House

134 Reepham Road, Hellesdon, Norwich NR6 5PB
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9.6 41 Reviews
  • Redlands House, Norwich
Redlands House Residential Care Home is ideally situated close to local amenities in Hellesdon. There is a variety of shops just across the road at the Dixon shopping centre and a pub 200 yards away - all just 3 miles from the centre of Norwich.

Redlands House has undergone expansion and refurbishment to provide a new wing including rooms with ensuite shower facilities, and a new lounge and conservatory. The new rooms are light and spacious, with specially designed colour and furnishing schemes.

Redlands House provides a homely and welcoming service, treating people as individuals and encouraging personalisation of rooms and maintenance of outside connections and activities. Alongside this, the home offers high-quality support to maintain independence for those needing residential and dementia care, in a home from home environment.

The home provides a full programme of activities with dedicated staff to offer something for everyone and encourage a lively and stimulating environment, or quiet contemplation if that suits the resident better.

Long and short term residents and respite care welcome and the home have recently installed a new lift and remodelled the sun lounge and garden spaces. Pets are accepted by arrangement.

Why not pop in for a chat over coffee or lunch and see what Redlands House have to offer.

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Care Provided by Redlands House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Redlands House Ltd
  • Person in charge
  • Laura Ward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Redlands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,400
  • (these prices are only a guideline, please contact Redlands House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Redlands House Reviews (41)

Total of 41, showing 21-40
9.6

Redlands House has a Review Score of 9.6 (9.621) out of 10, based on 21 reviews in the last 2 years. Over all time Redlands House has 41 reviews.

Overall Experience

  • 32
  • 8
  • 0
  • 1
  • 0

Date Published

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12
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Review from T B (Niece of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to Redlands House in a NHS planning bed in February 2023. I came to visit and was greeted by lovely, friendly staff. The home has such a lovely, warm feel. In May, my aunt decided to become a permanent resident. It feels like home and all members of staff go the extra mile; they chat, some
will give a hug, and all residents are treated with empathy and kindness. What more is there to say but thank you Redlands.

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Review from S M (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum died in Redlands recently. However, the care she got was next to none. Her face lit up every time a carer went into her room and spoke to her. Sorry but I am unable to comment on higher food/drink or activities. If I had to go to a home tomorrow - Redlands it would be.

Reply from Kirsty Holden, Manager at Redlands House

Thank you for your lovely words. It was a pleasure to look after your mum.
We strive to give the best care to all residents we look after.


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Review from Debbie I (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the wonderful care my mum received at Redlands, the staff went out of their way to ensure mum was looked after. The understanding and compassion were second to none. The food was excellent as was the room mum was in, nothing was too much trouble, they all came together
as a team, mum was happy in the six months she was there. The entertainment and decorations celebrating special times were also well thought out and arranged.


We were kept updated on any changes in mums health and her wishes were adhered to. All in all the staff were extremely pleasant, caring and thoughtful and could not do enough for mum or us as a family and would recommend anyone considering this nursing home.


Reply from Kirsty Holden, Manager at Redlands House

Thank you for such a lovely review, all the staff at Redlands House will be so pleased their hard work and care made your mum's stay here so special.


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Review from J C (Husband of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly and helpful.

Reply from Kirsty Holden, Manager at Redlands House

Thank you for such a fantastic review of Redlands House.


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Review from M W (Brother of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Redlands House very good nothing is too much trouble for any of the staff, staff are very polite and always ready to tell how the resident is getting on. Her room is very comfortable and clean and cleaned daily.

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Review from D F (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears happy in this home and gets involved in all the activities. Covid-19 has not been easy for my siblings and me, as unable to see Mum as often as we would like.
This home appears to deal with the issue, putting the residents first. I haven't had much experience with homes, but from listening
to the media regarding care homes in other parts of the country, Redlands seem to be doing a good job.

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Review from H S (Wife of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Redlands are kind and caring. They worked very well with the Covid 19. I felt relaxed knowing that my husband was safe and well and looked after.

Reply from Nadine Perrin, Care Home Manager at Redlands House

Thank you for your positive comments. It is lovely to hear you feel your husband is both safe and well looked after.


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Review from Sandra M (Daughter-in-law of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has just completed an extended respite stay at Redlands House.
The staff were brilliant, very supportive of her care needs and quirky personality. She has thoroughly enjoyed her time there and gave us the peace of mind that she was in safe hands until we could secure her new abode.
Thank you to all the Redlands care team.

Reply from Nadine Perrin, Care Home Manager at Redlands House

Your positive feedback regarding your mother-in-law’s recent respite stay at Redlands House is much appreciated. Your comments will be passed on to the Redlands team.


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Review from G P (Wife of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed our visit to see my husbands aunt after such a long while. Hope that it makes a difference to her. Thank you so much for all your care and keeping all the residents safe.

Reply from Nadine Perrin, Care Home Manager at Redlands House

We are delighted to hear you both enjoyed your recent visit to Redlands, your positive comments are most welcome.


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Review from Debra E (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great to finally be able to meet my mum in person after not seeing her since February due to this pandemic. The visit was very well organised and mum was fully aware that we couldn't make physical contact but the meeting was 100% safe and the carer that needed to be present was very helpful.

Reply from Nadine Perrin, Care Home Manager at Redlands House

Thank you for your lovely comments about Redlands House. It was encouraging to hear your recent visit went so well and you were able to experience such a positive outcome.


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Review from Shirley P (Wife of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have put March as that was the last time I was allowed to visit, but it goes for all the time, I find all the staff very friendly and very helpful. My husband seems quite happy and content which makes me feel happier and not quite so guilty that I can't manage to look after him at home by myself.
They always welcome me whatever time I visit. I would recommend them to anyone 100%.

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Review from Ian R (Husband of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent the last few months of her life being cared for within Redlands House. In the last few weeks, her symptoms of Alzheimer's rapidly deteriorated. The care and compassion by all staff at Redlands was exemplary and thanks to their diligence and care our children were able to say their last
goodbyes to their Mum and I was able to spend our last few hours together. I cannot thank all of the staff at Redlands enough for the care, compassion and understanding of these last few months.

Reply from Rhod Smart, Owner at Redlands House

Thank you for your kind words which will be passed on to all the staff. We wish you and your family all the best.


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Review from L N (Daughter-in-law of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, clean and tidy. Always makes relatives welcome.

Reply from Nadine Perrin, Care Home Manager at Redlands House

Thank you so much for a fantastic review, the team will be very happy.


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Review from Jacquelyn S (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother became a resident in August 2019, the accommodation upgrade has steadily progressed. The staff are well trained and supported by senior staff. Everyone is knowledgeable, caring, considerate and respectful. Mother has a variety of social activities offered to her daily. She enjoys the
meals.
I am very happy that mother is accommodated at Redlands House where she is safe, secure and she is contented. Many thanks to all the staff.

Reply from Helen Taylor, Area Manager at Redlands House

Many thanks for your kind review, I know the manager and staff will be delighted that you and your mother are so pleased with the care and the home. Thank you.


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Review from Lesley C (Daughter-in-law of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to Redlands House by a friend as my husband and I were looking for some respite care over Christmas for my mother in law who is in the early stages of dementia. We were very worried at how my mother in law would cope staying away from home but the manager and staff at Redlands were
so welcoming, kind and caring that she ended up enjoying her 2-week stay which made it so much easier for all of the family, knowing she was happy and well cared for. The room we were allocated was spacious and modern and every effort was made to make her feel "at home". We would definitely recommend this care home to anyone as it is clean, modern, bright and welcoming and the staff are all dedicated to the care and welfare of their residents. Thank you again to all the staff at Redlands.

Reply from Rhod Smart, Owner at Redlands House

Thank you for your review, I will ensure everyone involved receives your comments.


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Review from M S (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has really improved since staying at Redlands. The staff are lovely and things are never too much trouble. He enjoys the daily activities and all the meal times are excellent.

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Review from David M (Husband of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my wife is happy here and very well looked after, this can only be down to the staff. As my wife's ex-carer, I know she is in safe hands and this helps me enormously.

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Review from Angela T (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff very polite and helpful. The home is very clean and tidy. My Mother's needs are always met. I would certainly recommend this home to other people.

Reply from Nadine Perrin, Care Home Manager at Redlands House

This is so lovely to hear that you are happy with the care thank you, the team and I are passionate about the care we deliver and will continuously strive to improve the services for the resident's living at Redlands House.


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Review from Cathy G (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home - residents are superbly cared for as if they were the parent of the care home staff; treated with dignity, compassion and nurtured in an environment that can only get better under the guidance and leadership of the manager and regional manager. Redlands House is an example of how
a care home should be - a positive rewarding experience, I cannot thank them enough.

Reply from Nadine Perrin, Care Home Manager at Redlands House

Thank you for your positive comments on our home, it's wonderful to hear how impressed you are with Redlands House. The team will be delighted to receive your feedback.


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Review from S G (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very nice, happy home, staff are very helpful and polite. Although I feel you could do with some more staff. Also, it will be nice when your extension is complete.

Reply from Rhod Smart, Owner at Redlands House

Thank you for your comments, we are as keen as you to complete the works and look forward to seeing Redlands House back in one piece!


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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Redlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Redlands House is calculated as follows: ( (171 Excellents x 5) + (66 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 248 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redlands House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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