The Salisbury Residential Home

20 Marine Crescent, Great Yarmouth NR30 4ET
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10 48 Reviews
  • The Salisbury Residential Home, Great Yarmouth
The Salisbury Residential Care Home is ideally situated on the seafront in Great Yarmouth, opposite waterways.

It offers single and shared accommodation, some with en-suites.

There are specially designed bathrooms to enable all residents to have a bath or shower as they wish.

The care home is for people who require residential care and for those with dementia. All of the staff are trained to a high standard to meet residents' needs and requirements.

Every resident has a person-centred care plan to ensure, it provides the highest quality of care specifically for them whilst taking into account their individual needs, hobbies and interests.

There is a designated activities person who organises daily activities and outings to promote the residents well being.

Its main purpose is to provide a high level of care in a person-centred way, while promoting residents' dignity and independence at all times.

In April 2024 the Salisbury care home won an award for most compassionate assisted living care home in Norfolk at the Social Care Awards.

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Care Provided by The Salisbury Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • Salisbury Residential Home Ltd
  • Person in charge
  • Nicola Humpheys (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for The Salisbury Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
    • Self-Funded Residential Dementia Care £950 – £1,050
    • RESPITE Self-Funded Residential Care £950 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,050

  • Hair dressing and chiropody is private.and any personal items bought for the service users are invoiced .
  • (these prices are only a guideline, please contact The Salisbury Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Arrangements can be made for the night time if there is needed at special times.


  • Parking

  • Parking in front of the home and side parking is available as well.


The Salisbury Residential Home Reviews (48)

Total of 48, showing 21-40
10

The Salisbury Residential Home has a Review Score of 10 (9.983) out of 10, based on 15 reviews in the last 2 years. Over all time The Salisbury Residential Home has 48 reviews.

Overall Experience

  • 39
  • 7
  • 2
  • 0
  • 0

Date Published

48
9
12
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33

Review from Lynn P (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Salisbury team are the most amazing people and have worked wonders for my Mum in giving her a far better quality of life than she was able to have at home. Their care and support have given her a new lease of life.
Recently, they went over and beyond when my Dad passed away to help her understand
what had happened and be involved in their own mini-wake on the day of the funeral with lots of photos, the order of service, the music they both enjoyed and special cakes to mark his passing. We couldn't have asked for more.

Reply from Sunita Nagpal, Provider at The Salisbury Residential Home

Thanks very much for choosing The Salisbury.
It encourages the team to continue with good standards of care!


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Review from Tracy H (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and went into The Salisbury in February 2020. It was a heartbreaking decision for the whole family. But, it's actually been the best decision! She's safe, get's all the correct meds at the correct time in the correct dosage, she's eating better, she's stimulated with all the activities
such as arts and crafts, musical entertainment etc. She's now settled and happy. The staff, led by the amazing manager, are all brilliant, caring, professional people. Recently we sadly lost our dad. The manager and her team made a banner, stood outside as the hearse drove by for mum to say her goodbyes. They printed photos of dad and mum from their early days, played their favourite songs and held a wake for her. My sister and I were amazed at all the trouble they went to and so grateful.
On top of all that, the home is one of the few to have remained completely covid free, residents and staff, all year! That's an amazing accomplishment! They should be commended.

Reply from Sunita Nagpal, Provider at The Salisbury Residential Home

Thanks for such positive feedback. It has been difficult times for all. Keep in touch and stay safe.


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Review from Christine P (Daughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past weeks, since my dear Dad was admitted to the Salisbury, I have been continuously amazed by his progress. I have not seen him look so well and happy for many years. Through Facetime and photos, I am seeing my dad having a life again, interacting with residents and staff, enjoying activities.
He now recognises me and with the wonderful encouragement of carers, we are able to have conversations and share lovely memories again. At home, he had become uncommunicative and closed down which was heartbreaking. I know he is now loved and properly cared for and enjoying life again. I have lost my stress and regained my life too. My thanks to the staff of this lovely home, my dad's new home, where he also has memories of 30 years ago, when a dear friend was a resident here.

Reply from Sunita Nagpal, Provider at The Salisbury Residential Home

Thanks for the very positive feedback. I will pass this to the staff and it gives them encouragement to maintain the standard of care. Good to connect with you after such a long time.


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Review from J R (Niece of Resident) published on 9 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff that I met were very helpful and friendly. All the rooms that I went into were very nice, clean and cosy.

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Review from T H (Daughter-in-law of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleanliness is outstanding, very homely, food excellent with choices. Staff very friendly and helpful. Lots of activities going on, residents happy, security very good. Staff caring and respect residents privacy. All residents are encouraged to take part in all celebrations regardless of what it is.
A
lovely home, my mother-in-law was very happy there.

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Review from R B (Son of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before my mother's death in September she had been a resident at The Salisbury for about 10 years. During all this time she had been made to feel that The Salisbury was her home, I believe that this says everything.
Staff were excellent throughout this time, and I couldn't praise them high enough.
All I can say to them is thank you!

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Review from Vanessa E (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to send a huge and heartfelt thank you to all the staff who looked after my father in the last few weeks of his life. You all cared for my beloved dad with respect, compassion and dignity and he would have thanked you himself if he could have. As a family, we were greatly moved to see staff
outside as the cortege passed by. Thank you for your support on such a difficult day. My dad was a wonderful man and dementia is a terrible thing to observe in a loved one. He is now at peace and no more suffering. He will live in our hearts forever. I was unable to thank you all personally, so I hope this message will go some way to sending our very grateful appreciation. Kindest regards and thanks to you all from the Welsh side of the family.

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Review from C S (Wife of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care the carers give my husband is extremely good. I know he is being well looked after, nothing is too much trouble. The home is very clean and his room is very good.

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Review from R M (Husband of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff very friendly and professional.
At times they seem to be short of staff, possibly just over the holiday periods.
The management are very competent and helpful.

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Review from S J (Son of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During the year my mother has been here, I have on several occasions had cause to ask for personal hygiene issues to be addressed due to obvious lack of bathing/washing of my mother.
This has led to my asking for a review of her care by local Social Services. Obviously, immediate staff training is
required to overcome a repeat of this issue.
The owners do not replace residents equipment provided by family to assist residents mobility after damage to said equipment used as 'pool' equipment by staff without family authority.

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Review from Diane R (Wife of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident at The Salisbury. I couldn't ask for or get better care. The staff all love him and care for him. They laugh and joke with him and make him feel good. The Manager is always willing to talk to you if you need help about anything. What a lovely lady. I wanted him to go in The
Salisbury as my daughter in law's Mum was happy there for nine years.

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Review from Paul H (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home on a regular basis to see my mum. It is always clean, doesn't smell. The staff always know about my mum like if she has eaten. The food looks excellent. They talk to her with dignity and respect. I have visited at different times and different days and always found my mum well looked
after. I have always found the staff, polite and professional - I have no concerns.

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Review from S R (Wife of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in The Salisbury for a while now, it is always very clean and has a happy, friendly atmosphere. The management and staff are very caring not only to the residents but to their relatives as well. I am glad we chose The Salisbury. Thank you, everyone.

Reply from Sunita Nagpal, Provider at The Salisbury Residential Home

Thanks for your positive feedback.


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Review from Gayle B (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now in her twelfth year of dementia. She no longer speaks, walks or is able to care for herself in any way but the amazing staff at The Salisbury continues to treat her with the utmost respect and kindness involving her in every aspect of her daily life. They never talk over her and choices
are always offered. She is included in all the home's activities and my family and I could not wish for better care.

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Review from Brian B (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we walked into the home we could feel that it was a very good atmosphere.
After speaking to the doctor, I had a look around, I was very happy with what I saw. It was very clean and tidy and I could also see that the residents were very happy, the staff were very nice also.

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Review from Lynn C (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my mum going into Salisbury, as her home was closed down, the care that Mum received was second to none. All the staff and management were excellent. Sadly Mum lasted only ten days.
The care I got after Mum's passing was excellent.
I would recommend highly for people to go to Salisbury.
Thank
you very much.

Reply from Sunita Nagpal, Owner at The Salisbury Residential Home

Thank you so much for your kind feedback and will pass on to the staff. Very much appreciated.


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Review from Geri W (Daughter of Resident) published on 24 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to The Salisbury 6 months ago after a very difficult time in her own home. Having visited other homes this one is exceptional! The home is clean bright and has a happy atmosphere. The staff are wonderfully caring and make all of us visitors very welcome.
Music days are a must if you want
to see the place come alive! There is definitely a family feeling here and always someone to talk to which is so important to someone like my mum. She is in the advanced state of dementia and is safe and very well looked after. I can't thank all of the staff enough for everything they do and we are so lucky our mum is in The Salisbury.

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Review from Joan D (Wife of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my husband into The Salisbury for respite. On walking in I noticed how lovely and fresh it smelled. I was accompanied right around the Salisbury by the manager.The place is spotless and very clean. I was very impressed. All the staff were so nice, everyone we passed spoke and smiled. I saw first
hand how they treated the residents.Excellent, kind and caring. My husband said his food was very good. I was there on the music afternoon.All the residents got involved, it was lovely to see them enjoying it, with the staff interacting. Good fun activities. So to the owner of this care home, you are doing a great job. Couldn't fault it at all. Next time my husband has to go into care, for respite, I will choose The Salisbury. And well done to your lovely manager and all the hardworking staff.

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Review from Elaine K (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff are very helpful. Always let us know what's happening and makes up feel very welcoming when we are there.

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Review from Karen P (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very well looked after. The carers are very good at their job. Overall I haven't got any problems with the home or staff. They are the first to let me know if my dad needs me.
I would recommend them to others.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for The Salisbury Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for The Salisbury Residential Home is calculated as follows: ( (175 Excellents x 5) + (3 Goods x 4) ) ÷ 178 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Salisbury Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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