Dorrington House (Wells)

Westfield Avenue, Wells-next-the-sea NR23 1BY
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9.7 40 Reviews
  • Dorrington House (Wells), Wells-next-the-sea
Dorrington House Wells is one of three facilities owned by the care provider that specialises in modern care methods for older people and those living with dementia. Social services rates, self funders same rates, also self funders may apply for continuing care NHS funding.

The home is registered with the Care Quality Commission (CQC) and seeks to adhere to the highest standards of health, safety and hygiene, as well as encouraging independent choice and lifestyles among its residents. The home enjoys a "Good Rating" PAMMS with the Norfolk County Council (July 2021).

Wells Home is in walking distance of local amenities, whilst offering large garden areas for residents to relax in and good parking for visitors. The home offers a spacious main lounge/dining room as well as a bar area for residents to enjoy. Entertainment is also provided as well as fundraising events for 'Friends of the Home'. There are flat screen televisions for residents in all the lounges, good Wi-Fi coverage, video visits and online care plans. A wide selection of traditional and soft meals are offered.

The home works hard to make families and loved one feel welcome, ensuring they spend quality time with residents and feel included in their care. Online care plans are available, please contact the team for more information.

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Care Provided by Dorrington House (Wells)

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Silvia Deleliu (Manager)
  • Admission Criteria
    • Social services rate, self funders same rates.
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Dorrington House (Wells)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £840 – £926
    • Self-Funded Residential Dementia Care £840 – £926
    • RESPITE Self-Funded Residential Care £840 – £926
    • RESPITE Self-Funded Residential Dementia Care £840 – £926

  • Threshold for Social Services support is £23,250.00 please e-mail steve@dorringtonhouse.com for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.
  • (these prices are only a guideline, please contact Dorrington House (Wells) to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy.


    Relatives and friends are welcome to spend time with their loved ones, assist them with care needs if they wish to and most welcome to join in with the Activities and Entertainment.


    Feel free to ask for username and password so they can view the care plan from home.


  • Parking

  • Ample parking. Easy footpath access, convenient for shopping with residents, weather permitting. Wells next the Sea has spectacular views and a wealth of wildlife not to be missed.


Dorrington House (Wells) Reviews (40)

Total of 40, showing 21-40
9.7

Dorrington House (Wells) has a Review Score of 9.7 (9.705) out of 10, based on 19 reviews in the last 2 years. Over all time Dorrington House (Wells) has 40 reviews.

Overall Experience

  • 25
  • 14
  • 1
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40
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Review from Carla P (Sister-in-law of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a kind and thoughtful place with lots of activities during weekends, which keeps my sister-in-law happy. (Long live the activities lady!).

Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.


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Review from Diana B (Niece of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Dorrington House is a good place for my aunt to be. She is well looked after and loved by the staff and loves them back. When I come to visit here with my dog, we are made very welcome. My aunt loves the activities, and I think it's amazing that there's something on every day.

Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.


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Review from Pamela A (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the cleanliness and always smells fresh.
The hygiene is excellent. Dad's bedroom is always cleaned daily.
Also, the staff are always welcoming and very caring, also the office staff are welcoming.
Many thanks to all the staff at Dorrington House, Wells-Next-The-Sea.

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Review from Ann S (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Dorrington House it always smells clean and fresh.
The care and support that Dad gets is excellent.
The standard of hygiene is very good.
All staff are always helpful and caring.
My sister and I are very happy with the standard of Dorrington House, Wells.

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Review from Renato P (Son of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spend a lot of time at Dorrington House (Wells) and get on with staff and patients.
It's like a big family.
Very happy with the staff.

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Review from Sally H (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives me great pleasure to complete a review for Dorrington House. After personally caring for Dad at home for the last 6 years I had always promised him he would not go into a care home, however, circumstances with his health changed that. Dad has taken a couple of months to settle but is now at
home in Dorrington. The care he receives there is first class, the staff's caring knowledge is first class. They listen to our concerns, treat each resident empathetically and with dignity and will bend over backwards to help you. Nothing is too much trouble for the staff. This is a very efficient, understanding, professional care home that treats both residents and their relatives as if they were their own relatives. I cannot recommend the home and staff highly enough.

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Review from L E (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving my mother into Dorrington House due to early onset of Dementia, my mother was used to walking out of her previous care home x2 most days, as she was able, until she started having falls.
It was a huge and heart rendering decision to have to move her. I live in Wells so needed her safe,
happy and close to me.
Dorrington House manages her very well, she is happy and does like and trust the staff, I like to bath her as she will refuse!

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Review from Christine P (Sister of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely satisfied with the care and attention my brother received. The staff were kind, courteous and very helpful. The standard of hygiene was high and the en-suite cleaned daily.
I could visit or take my brother out for the day whenever I wanted to and at all times, I felt comfortable with
arrangements. Thank you.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Steven & Lorraine Dorrington, Service Providers, thank you for your support. Please feel free to e-mail us anytime 24/7


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Review from Judy C (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff cope with my mother very well, she is not an easy person to deal with. The care home is always clean and the staff welcoming.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Thank you for your support, please keep in touch and e-mail Lorraine or Steve anytime steve@dorringtonhouse.com lorraine@dorringtonhouse.com


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Review from S L (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I would like to thank all the staff for the care given to our dad since he moved in following the death of our mum. The phone calls keeping us informed and updates on dads care is appreciated. Also, a big thanks you to the lady in the office for the photos, it is nice to know
that dad is joining in with the activities that are regularly put on for the residents. Once again, thank you to the manager and the team.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Steven and Lorraine Dorrington thank you for your support.
Please feel free to e-mail us at steve@dorringtonhouse.com anytime.


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Review from Pauline S (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent nearly 6 years in this home and for all that time I was very happy with his care. In the beginning, he was a walker and provisions were made for him to still be able to go out on his own as in his words "he didn't want to be walked like a dog". Later when he was bed bound he was treated
with care and his dignity was kept.

Reply from Steve Dorrington, Service provider at Dorrington House (Wells)

Steven & Lorraine Dorrington thank you for your support. Please feel free to e-mail us anytime, steve@dorringtonhouse.com


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Review from Clifford A (Husband of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I visit my wife as I do twice a week I have always found her calm and never distressed. When I am there, the staff always treat my wife and myself with respect and are helpful, although they are not always easy to find. My wife never complains about the hygiene or medical treatment she has to have.
When we visit she often has problems with her hearing aids, caused by dead batteries or sometimes lack of batteries. Lack of ventilation is also a problem at times but on the whole, I am satisfied with my wife's treatment. I have no experience with which to make a comparison.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Steven & Lorraine Dorrington thank you for your support. Please feel free to e-mail us anytime, steve@dorringtonhouse.com


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Review from Brenda P (Wife of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always helpful. Emails are answered straight away. I feel that there is a good routine going. Food looks and smells appetising. I feed my husband at lunch time or tea time when I can and he eats everything. He can still feed himself finger food.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Steven & Lorraine Dorrington thank you for your support. Please feel free to e-mail us anytime, steve@dorringtonhouse.com


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Review from David C (Brother of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Dorrington House (Wells) for just over three years. The standard of care is very good/excellent. The staff cannot do enough for her and us when we visit. I live 200 miles away and the rest of our family in London. They provide us with excellent information by phone if
she is unwell some of the carers go above and beyond their role in giving her not only care but affection as well overall Dorrington House is well run and one of the cleanest care homes I have visited!

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Review from Walter C (Sister of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the first things you notice is the freshness of the air in the building - no cooking or musty smells, a plus sign for me right from the start. A well-designed building, nice rooms, staff excellent, the lady at reception is delightful and most welcoming. The staff seem so kind to my sister - I
don't think we could have picked a better home for our 90-year-old sister.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Please feel to e-mail us at any time thank you. steve@dorringtonhouse.com


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Review from Martyn R (Son of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Dorrington House for just over 3 years. She is now not able to walk or say anything but a few words. She has a very good relationship with her carers and is dearly well looked after. The friendliness of the staff is very clear and I am welcome at any time, during the week and the
weekend.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Thank you for your support, please e-mail anytime steve@dorringtonhouse.com Thanks you Steve & Lorraine Dorrington


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Review from Sarah R (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live an almost two hour drive from the home, so communication by email is essential to keep in touch with what my father is doing. I regularly receive photo's and updates in this way. Contact by phone is used to inform me of illness or care issues. I cannot praise the nursing team and admin enough.
Dad seems to be encouraged to join in events and these are regular and varied. He now has little recall of what he has been doing, so this contact is very useful. He always seems content with his meals. I do sometimes wonder if he needs to be reminded to change clothing.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Thank you for your support, please e-mail anytime steve@dorringtonhouse.com Thanks you Steve & Lorraine Dorrington


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Review from Glynis S (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems well cared for and content. She can no longer walk or use her legs so she needs constant attention- especially when she is uncomfortable and needs moving within her armchair. She is 97. Medical attention is quickly available. Staff appear efficient and pleasant. Food is definitely adequate
and mother's special requirements are dealt with. My siblings and I are pleased with the home.

Reply from Steven Dorrington, Service Provider at Dorrington House (Wells)

Many thanks for your support, please feel free to contact Lorraine or Steve Dorrington anytime our e-mail is steve@dorringtonhouse.com


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Review from P S (Son of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very caring pleasant environment. Staff are all very professional, polite and interactive.

Reply from steve dorrington, Service Provider at Dorrington House (Wells)

Many thanks for your support, please feel free to contact Lorraine or Steve Dorrington anytime our e-mail is steve@dorringtonhouse.com


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Review from Breda L (Wife of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very kind.

Reply from Steve Dorrington, Service Provider at Dorrington House (Wells)

Thank you for your review, please e-mail Steve & Lorraine anytime steve@dorringtonhouse.com


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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Dorrington House (Wells) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Dorrington House (Wells) is calculated as follows: ( (168 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 227 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dorrington House (Wells) is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jan 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Steven Dorrington

Job Title: Service Provider

Joined: 1979

Steve and Lorraine Dorrington have collectively been involved in care since 1979. Our three homes are all purpose built so they are easy to get around for the less able. Dereham was registered in(1989). The other two homes are at Watton and Wells-next-the-Sea. We hope you find this Guide helpful in terms of telling you what is on offer at Wells-next the Sea and what you have a right to expect should you decide to make it your home. However, we would like you to come and have a look around the home before making such an important decision.


Please do not hesitate to contact us if you have any queries.