What types of Care is Oaklands registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaklands provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Oaklands have?

There are 49 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oaklands?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands to the centre of Diss?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Oaklands care home, Norwich Road, Scole, Diss, Norfolk IP21 4EE

Review from P C (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience

The whole team are amazing. My mum believes she is in a five star hotel and that is the way she is treated. Mum loves living here. Ten stars wouldn't be enough. Thank you.

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Review from Marie G (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience

My mum had been bed bound for 7 years before coming to Oaklands. Within a week the care staff had her dressed and sitting in a comfy chair in the lounge watching TV and drinking tea with other residents, I was totally amazed. She has since been around the beautiful gardens in a wheelchair and had a

bath, two firsts for years and years. God bless the staff, Mum obviously was neglected but we didn't realise. I can't say thank you enough.

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Review from Ann L (Power of Attorney of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience

I visited Oaklands on a daily basis for a few hours after work to help my friend settle into her new home, following a hospital admission of several months. I was always welcomed by staff by name and I noticed the care and attention paid to residents by everyone I met. All staff, whether clinical or

support e.g.: catering, cleaning were warm and friendly. I sensed that they really did want Oaklands to be home for residents. I was impressed by the range of activities offered to residents tailored to their interests and ability to engage. I have peace of mind that my friend is being well cared for. Thank you.

Reply from Roxana Safta, Home Manager at Oaklands

Thank you so much for taking the time to share your experience at Oaklands. It means a lot to our team at Oaklands to know that you felt welcomed and supported during your visits, and that your friend is settling in well. We strive to create a warm and homely environment for all our residents, and your words affirm the dedication of our staff across all departments. We're also pleased to hear that the activities we provide resonate with residents and their unique interests and abilities. Your peace of mind is incredibly important to us, and we will continue to provide the highest standard of care to your friend and all our residents. Thank you for choosing Oaklands, as the place of care and comfort for your loved one.

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Review from M T (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience

Oaklands has a very friendly atmosphere, they always greet you by name. Everywhere is always clean and smells nice There's always someone to talk to to put your mind at ease. I feel Mum is being well cared for. Thank you!

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Review from Thomas B (Son of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience

This home is a very special place. The house has a 'Country Retreat' feel to it and the grounds are beautiful. My mother has now been a resident for 3 months and from day one I knew we had made the right choice, primarily because the staff are simply fantastic. They have patience, understanding and

love at their core and always have a smile for residents and visitors alike. I cannot recommend this home highly enough.

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Review from Stephen H (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience

Very well run, staff professional yet caring.

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Review from J W (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience

I find Oaklands very good. The staff very good. Everything we have seen so far has been very good.

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Review from J N (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience

Oaklands has provided top quality care for my mum who is extremely happy with her home. Staff are kind, caring and make Mum laugh. Communication with family is excellent and any healthcare issues have been professionally and promptly attended to.

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Review from W C (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience

My father was taken to Oaklands after a two month stay in hospital. The transformation in him after twenty four hours was nothing short of amazing. He started smiling and talking, became more like his old, cheery self and has continued to improve every day.
My father has a condition which can only

worsen over time, but I believe the care he receives from the staff at Oaklands will make this final stage of his life the very best it can be.
I cannot speak highly enough of the very dedicated staff. They go above and beyond for the residents and are responsible for the positive and calm atmosphere there. Many small touches are in place which make such a difference and shows they genuinely care.
My father recently celebrated his birthday at Oaklands, which was marked by an exceptional afternoon tea part complete with intricately decorated cakes, a large birthday cake with his name iced upon it, and candles - all produced on site.
I am extremely relieved to have found, not just a good care home for my father, but an outstanding one. I wholeheartedly recommend Oaklands Care Home for anyone looking for residential care for their loved ones.

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Review from Alison R (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience

I needed a week's respite at short notice for mum with Alzheimer's. Staff were very friendly offering lots of coffee/biscuits. However they didn't take notes as I was explaining mum's care needs. The manager had a piece of paper but I didn't see her write anything. When I got home I had an email asking

for Mum's D.o.B; the LPAs & Respect Form (which I had with me when I visited but wasn't asked for them). I had to pay up front with a debit card with no warning. Thankfully I was going home after dropping mum off so transferred money to cover the payment. During the week, staff did let us phone the office to talk to mum as she kept forgetting to charge her phone. However, when I picked her up she was red raw between her legs and genitalia. She had a UTI and there were 16 (unused) of the 20 pairs of disposable pants I had sent, still in her drawer. 9 weeks later my surgery is still trying to remove the care home as her permanent address and she's still sore!

Reply from Stephen Pullinger, Marketing and Customer Relations Director at Oaklands

We are surprised and disappointed by this review as Alison was so complimentary when leaving Oaklands with her mother and hugged both the deputy manager and senior on duty. In the two months since, the family has never contacted the home to raise any complaints or concerns. Moreover, there is no record of her mother having a urinary tract infection (UTI) while she was with us. Our records show she was offered and received personal care daily. We would like to offer the family the opportunity to talk over their experience with us.
Please let us know whether that would be something you would consider.

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Review from Pru P (Respite Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience

I spent 2 weeks of respite care recently at Oaklands. All of the staff were cheerful and caring. I was looked after so well, and as far as I could see so were all residents, who appeared settled and happy. Regular activities were organised to suit the residents.
It was bright, clean, and well-maintained.

The gardens are pretty, lovely to walk and sit in when the weather allowed. The conservatory was bright and cheerful overlooking the garden, other seating areas also available.
Food was good with regular drinks and snacks on offer.
I would highly recommend Oaklands Residential Care.

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Review from S T (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

An excellent care home, clean and tidy. The staff and management are great and really care. The rooms are very nice, along with the lounges. The food is of a very good standard. I would highly recommend Oaklands care home to anyone looking for residential care.

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Review from Sandra V (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience

My mother had multiple problems in the last six months of her life, including vascular dementia and mobility problems, which meant her husband was unable to give her the care she needed, and the rest of the family live too far away to give continuing help. I was very relieved and grateful to find Oaklands

and cannot fault their care for her. It was close enough to her home for her husband to visit daily, together with their beloved dog, which was very important. Very caring staff who my mother loved, even though her condition meant her emotions were erratic a lot of the time. Beautiful building, room and grounds, and very good food. Appeared to be very kept very clean and tidy on the occasions I managed to visit. It gave us peace of mind that she was well cared for at a very difficult time of our lives. I know her husband was very happy with her care too, and he is not the easiest man to please! Thank you so much!

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Review from John M (Husband of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience

Can't say enough prsaise for the wonderful care and love the staff gave to my wife and I have seen to the other residents. A first rate care home.
P.S I picked the gem!

Reply from Garry Toy, Managing Director - Family Office at Oaklands

Thank you so much for your positive review. The staff team will be delighted to learn that their care for your wife was so greatly appreciated.

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Review from J N (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience

Can't find any faults at all. Staff excellent so helpful, very kind to Mum.

Reply from Garry Toy, Managing Director - Family Office at Oaklands

Thank you for your positive comments. We will be sure to pass them on to our great staff team.

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Review from Lynn C (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience

Mum has settled in really well, thanks to the lovely staff. Always activities in the sitting room.
Staff always answer our questions (no matter how silly).

Reply from Garry Toy, Managing Director - Family Office at Oaklands

Thank you for your kind review. It is pleasing to learn that your Mum's transition has been an easy one for her (and for you). We will be sure to pass your comments on to the staff team as they are always pleased to be recognised for their efforts.

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Review from S F (Daughter of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience

Staff appear to show kindness and consideration to all patients when we visit, respect too.
Oaklands is flexible with visiting times as this is sometimes difficult when we work full time. Always available on the telephone and we are kept well informed of any developments. Thank you.

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Review from Lisa R (Daughter of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience

My mum dementia has moved very quickly and the team have changed her care routine and kept me informed every step of the way.
The team at Oaklands are brilliant, can't praise them enough.

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Review from Ruth M (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and treat Mother with respect. It is really appreciated, what all staff do especially under the circumstances they have to work.
Many thanks for all you have been doing for my mother.

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Review from Mrs Sue T (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

Mum has now been here at Oaklands since March 2021, she is well cared for and all her needs met. I know that she wouldn’t be happier anywhere else, or treated as well (from previous experience). My husband and I are always treated with respect and they are happy for us to visit her. Any questions I

have I only have to ask. Would highly recommend.

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