Oaklands

Norwich Road, Scole, Diss IP21 4EE
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9.7 41 Reviews
  • Oaklands, Diss
Oaklands is a grade II listed building with the new addition of a further 25 rooms taking us to a 53 bed care home providing care and support to residential, respite and residential dementia individuals within a safe, homely and worthwhile environment. They take time to understand the individual's own personality and the story of their personal history to focus on both their physical and mental well-being.

The home welcomes you at any time to visit and look around but please call first to make an appointment so they can ensure the manager is available.

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Care Provided by Oaklands

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 53 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Baker (Home Manager)
  • Admission Criteria
    • NHS & Private
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Oaklands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £850

  • * Subject to assessment
  • (these prices are only a guideline, please contact Oaklands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time, however, to ensure there would be somebody on hand to show them around and discuss their needs please ring and make an appointment in advance.


  • Parking

  • Extensive grounds and a large car park to the front of the main building which is arrived at down the main drive from Norwich Road, Scole.


Oaklands Reviews (41)

Total of 41, showing 21-40
9.7

Oaklands has a Review Score of 9.7 (9.718) out of 10, based on 12 reviews in the last 2 years. Over all time Oaklands has 41 reviews.

Overall Experience

  • 31
  • 7
  • 2
  • 0
  • 1

Date Published

41
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11
30

Review from Gary W (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum looks well looked after, see lots of activities on Facebook with Mum photos. Always friendly and warm welcome when I visit Mum.
Great home in a great location with good outlooks across the fields and woods.
Mum seems happy to live at Oaklands in Scole.
Many thanks.

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Review from Shirley B (Wife of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home my husband is in is very good. He's looked after well and the staff are very caring and attentive.

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Review from Diane B (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I are very happy with Oaklands. The carers are excellent and nothing is too much for them.
My father is more than happy to be here and is getting spoilt by everyone.
The cleanliness of the home is excellent and compare easily to a four-star hotel.

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Review from J S (Friend of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are lovely, they are caring and always go out of their way to support my friend.
This is a happy home.
The residents are always enjoying activities and the food looks wonderful.

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Review from P W (Friend of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Oaklands regularly and frequently (when allowed) over 13 months and have nothing but praise for the way the residents are cared for. As a previous inspector of care homes, I am very critical and whilst nowhere is perfect all the time, Oaklands comes the closest I have seen. Teamwork is really
excellent at every level, from effective management down to a very compassionate care team.

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Review from Wanigasooriya (Friend of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt’s best friend is staying at Oakland’s care home and I have been to the home couple of times. I was warmly greeted by the friendly staff at the entrance. This home is beautiful. I was so happy about the care and support given by the home. The staff seem very friendly and caring.

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Review from Jane J (Regular Volunteer) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff really friendly when I’m in the home, the residents look well kept and happy.
Everyone is keen to help and join in with the residents and the activity’s.

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Review from David S (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and respect for ALL the staff at Oaklands, everyone who looked after my mother during her time at Oaklands and during her passage over the rainbow was, courteous, very caring, professional, respectful, friendly and went the extra mile to make sure that everything was done just
right. The support that I and my family received was just amazing, comforting and warm, nothing was to much trouble. My father is in a place where we feel really happy with his care, well being and attention. He receives excellent care from the most caring of staff.

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Review from John B (Wife of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

0I have found the care home care is 100%. Anything they want is done, I am very happy with my wife's care otherwise I would not let her be there.
The staff are always found helpful and will do what you ask of them.
I am always made welcome there, the room is nice and kept nice, has own toilet and
shower room. I am pleased with the care home.

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Review from Robert C (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in Okalnds for respite for a number of weeks. She has critical dementia. I felt that she was safe there and the staff were very competent. The reasons for moving her to another home was due to the fact that it is run by a former neighbour. All her friends in her old village are
living close by. My mother would benefit from having her friends and relatives visiting her.

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Review from Suzanne E (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at Oaklands seem respectful and caring. The atmosphere is usually calm and cheerful when I visit my mum. The management seems to be trying to improve things at the home, although a lot of changes recently have slowed this down.
It has been disappointing that none of the Activities Coordinators
have been retained by Oaklands.

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Review from Jackie L (Daughter of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home that provides a truly caring environment, a really warm, homely atmosphere. The staff are well led and provide a loving environment. The care given to my mother was exemplary and very much appreciated by all the family.

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Review from Heather B (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is 91 years old and has Vascular Dementia. Our experience has been good. Dad needs intensive care which means a lot of assurance, contact, reminding and love.
All of what I have seen at Oaklands from the carers is very good.

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Review from K H (Son of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's lunch on March 19th was well presented and very tasty.
His birthday cake party was very nicely done.
The staff were very kind, patient and attentive as always.
He looked very well cared for in clean clothes, well groomed and was much more alert and communicative.
Very pleased that he has access
to writing and colouring materials.
The ground floor was very clean and tidy and well decorated.
Dad's bedroom was immaculate, so tidy and clean, and his room has such a nice view of the grounds.
His new reading glasses have worked out very well and it was so good to hear him read out loud the birthday card wishes.
It was a difficult decision to put Dad in a care home but our family is so pleased how well he has settled in and the excellent care provided at the Oaklands.

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Review from R E (Regular Volunteer) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Oaklands approx. once a month and have always found Oaklands to be caring, hygienic and patient towards the service users.

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Review from B C (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed emergency respite care on two separate occasions due to my dad being hospitalised due to poor health. My mother stayed at Oaklands for two weeks in total on two separate occasions. The staff were really friendly and welcoming to my mother and our family, the staff provided excellent
care. The staff made mum feel better and cheered her up when she was missing my dad, she was made to feel like part of a big family.

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Review from A W (Niece of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is always happy and well cared for, treated with respect and dignity.

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Review from Donna M (Niece of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care at Oaklands to be exemplary. My great aunt is always well looked after and staff treat her as though she is their own family.
The managers are always polite and approachable.

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Review from Jennifer W (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy to have my mother in Oaklands Care Home. If there is anything wrong they have her checked by the doctor and inform me what is happening. It is a home for all needs and can be upsetting to hear patients shouting out loud, but they are all treated with same compassion. Mother is looked after
safe and not alone. What more can you want.

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Review from Jane S (Daughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to write about how good the Oaklands is. My father lived there from May 2015 - September 2016. He loved it there. I spent time at Oaklands when my father became ill and the staff were brilliant to my mother and I. They were so caring about my father. It gave my family a great comfort to
know they cared for all the residents. The staff are friendly and always happy and yet very professional at all times. I will miss visiting Oaklands. It has a great atmosphere. I love the decor too. Top marks 100%

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Oaklands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Oaklands is calculated as follows: ( (117 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 142 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (4)

Roxana

Roxana Safta

Job Title: Home Manager

Since embarking on my journey in the UK in 2014, I have dedicated my career to the healthcare sector, beginning as a Registered Nurse in 2016. My passion for delivering exceptional care has driven me to continually improve the well-being of residents while honing my own expertise and leadership skills. As the Home Manager at Oaklands Care Home, I am committed to maintaining the highest levels of care, ensuring that our residents’ safety, health, and happiness remain the top priority. My leadership is rooted in compassion, teamwork, and a dedication to cultivating excellence in care delivery. Outside of work, I enjoy reading a diverse range of literature, from fiction and romance to industry publications that keep me informed of the latest trends and innovations. I also have a passion for travel.


Tracey

Tracey Pashley

Job Title: Hospitality Manager

Before joining Kingsley, I gained a wealth of experience over 20 years in the hotel and leisure industry, rising to the position of General Manager. With its scenic grounds and sense of grandeur, I have found Oaklands a great place to work. The friendly team makes every day enjoyable. I take great pride in ensuring a standard of hospitality that exceeds our residents' expectations.


Outside work, I love spending time with my family, especially my daughter and grandson. I love beach walks, being out in the fresh air enjoying time with my friends, dining out and socialising.


Jayne

Jayne Radziszewski

Job Title: Administrator

Joined: 2021

I am originally from Lancashire but have lived in Norfolk for seven years and love the county. My career was in the customer service industry for 30 years before joining Oaklands Care Home as an administrator in 2021. I love the variety of work within my job role. Outside work, I am passionate about animal welfare and enjoy antique shopping.


Lyn

Lyn Newby

Job Title: Housekeeper

Lyn has been a Professional housekeeper for 24 years. She heads a Domestic team of 7 and has been at Oaklands, since October 2019. Lyn is married with two children 1 Granddaughter. In her spare time Lyn reads, watches films and loves all Motorsports.