* Subject to assessment
Visitors are welcome at any time, however, to ensure there would be somebody on hand to show them around and discuss their needs please ring and make an appointment in advance.
Extensive grounds and a large car park to the front of the main building which is arrived at down the main drive from Norwich Road, Scole.
Oaklands has a Review Score of 9.7 (9.718) out of 10, based on 12 reviews in the last 2 years. Over all time Oaklands has 41 reviews.
Review from Patricia C (Wife of Resident) published on 7 October 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.718) out of 10 for Oaklands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.718 for Oaklands is calculated as follows: ( (117 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 142 Ratings = 4.718
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oaklands is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Mar 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Since embarking on my journey in the UK in 2014, I have dedicated my career to the healthcare sector, beginning as a Registered Nurse in 2016. My passion for delivering exceptional care has driven me to continually improve the well-being of residents while honing my own expertise and leadership skills. As the Home Manager at Oaklands Care Home, I am committed to maintaining the highest levels of care, ensuring that our residents’ safety, health, and happiness remain the top priority. My leadership is rooted in compassion, teamwork, and a dedication to cultivating excellence in care delivery. Outside of work, I enjoy reading a diverse range of literature, from fiction and romance to industry publications that keep me informed of the latest trends and innovations. I also have a passion for travel.
Job Title: Hospitality Manager
Before joining Kingsley, I gained a wealth of experience over 20 years in the hotel and leisure industry, rising to the position of General Manager. With its scenic grounds and sense of grandeur, I have found Oaklands a great place to work. The friendly team makes every day enjoyable. I take great pride in ensuring a standard of hospitality that exceeds our residents' expectations.
Outside work, I love spending time with my family, especially my daughter and grandson. I love beach walks, being out in the fresh air enjoying time with my friends, dining out and socialising.
Job Title: Administrator
Joined: 2021
I am originally from Lancashire but have lived in Norfolk for seven years and love the county. My career was in the customer service industry for 30 years before joining Oaklands Care Home as an administrator in 2021. I love the variety of work within my job role. Outside work, I am passionate about animal welfare and enjoy antique shopping.
Job Title: Housekeeper
Lyn has been a Professional housekeeper for 24 years. She heads a Domestic team of 7 and has been at Oaklands, since October 2019. Lyn is married with two children 1 Granddaughter. In her spare time Lyn reads, watches films and loves all Motorsports.
