Broadland View Care Home

147 Yarmouth Road, Norwich NR7 0SA
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9.3 87 Reviews
  • Broadland View Care Home, Norwich
Broadland View Care Home is an elegant, privately run care home situated on the outskirts of Norwich, overlooking the picturesque Yare Valley.

The home offers a warm and welcoming environment where the experienced team provides care for older people with dementia. Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with residents and their families.

Residents are actively encouraged to stay as independent as possible and have regular opportunities to take part in various events and activities organised by the home’s activities coordinator, aimed at promoting health and wellbeing. Visitors, including families and friends, are always welcome to visit the home.

Broadland View Care Home caters for residents within an attractive period property bordered by two lovely gardens, featuring a fountain, garden pavilion and mature trees. The home is set far back from the road yet remains close to local amenities. Room sizes are more in keeping with those that residents have been accustomed to in their own homes.

The home strives to provide a pleasant, caring and stimulating environment where companionship, security and independence are promoted, and residents’ privacy and dignity are respected at all times.

The priority at Broadland View Care Home is always the residents, and staff do everything they can to ensure that every resident gets the very best care possible. This is achieved by treating every resident as an individual and finding out their different needs, interests and likes.

The home also welcomes regular day care visitors to Broadland View Care Home, where an elderly person with dementia can enjoy the activities, companionship and hospitality that the home has to offer.

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Care Provided by Broadland View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Medicare Corporation Ltd
  • Person in charge
  • Makala Page (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Broadland View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
  • (these prices are only a guideline, please contact Broadland View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can be any time of the day or night as they are a 24 hour service. The home have a protected lunch time between 1200 and 1330


  • Parking

  • There is free parking on site


Broadland View Care Home Reviews (87)

Total of 87, showing 1-20
9.3

Broadland View Care Home has a Review Score of 9.3 (9.295) out of 10, based on 5 reviews in the last 2 years. Over all time Broadland View Care Home has 87 reviews.

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Review from Lisa C (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadland View is always clean.
My dad's room is always clean and smells fresh.
The staff treat the resident with care, dignity and respect.
Thank you to all the staff at Broadland.

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Review from J C (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for over three years but recently she has contracted infections on a regular basis due to an ongoing health condition. The home is looking after her very well showing care and compassion at all times. Management are very approachable and will always be of assistance to me and
my sister if any matters arise.
Mum is extremely happy at the home.

Reply from Makala Page, Care Manager at Broadland View Care Home

Thank you for your kind review. It is a pleasure supporting your mum to live a fulfilling life at Broadland View


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Review from Nigel S (Son of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is personable and tailored to each resident, depending upon their respective needs and desires.
The staff are friendly and approachable.
The food is good and freshly prepared.
The home is clean.

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Review from G P (Son of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful and genuinely care for residents. I am happy Mum is well looked after.

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Review from V H (Sister of Resident) published on 7 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to come and see my sister in the lovely surroundings in which she is now living. Thank you to all the staff for caring.

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Review from Ian M (Regular Volunteer) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a warm and welcoming atmosphere at Broadland View Care Home. Residents and staff seem happy and I am made to feel welcome when I visit. The spiritual well-being of residents is a priority and appreciated.

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Review from Lorraine M (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad is 93 with dementia and sadly had to go into a home. We were really worried about how dad would settle anywhere.
We are really happy that he's in Broadland View because the staff have all been brilliant right from the start, even after a bumpy start for dad which was due to being somewhere
different. All the staff are very friendly and caring. The residents receive brilliant care with all their needs cared for and most of all they are safe.
Thank you, to the manager and your brilliant team.

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Review from Steve M (Son of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All standards I have observed at Broadland View Care Home have been superb. The care home is well managed and all staff go the extra mile all the time. The carers attitudes are great where they are always willing to help and always have a smile on their faces. Keep up the good work.

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Review from Ian M (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my father has been a resident at Broadland View, he has been amazingly cared for in all departments! The staff at Broadland View are first class, and their attention to detail is second to none! They manage to keep the residents very well stimulated and more than meet their needs both emotionally
and physically. My family and I are very happy with Dad's care and would recommend Btraodland View to anyone with dementia needs as they are really good!

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Review from Cathy L (Sister of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was transferred to Broadland View from the hospital and has settled very well. The care and staff are excellent. The home is very clean and well run, and my sister enjoys all the meals. As a visitor to her, I am very impressed with how well my sister is being looked after.

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Review from A M (Wife of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the seven weeks since my husband moved to Broadland View, he has appeared happy and settled. Care has been excellent, and every effort has been made to get to know him and understand him and his needs. All staff have been friendly and welcoming to him and to all the family.

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Review from J R (Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place.
Manageress does everything got you.
Carers are fantastic.
Cook is fantastic.

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Review from Natalie (Daughter-in-law of Resident) published on 20 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffers from dementia, since living at Broadland view she has blossomed. Unfortunately, it has been hard to spend time with mum due to covid. The management and Carers have been amazing following all precautions. Mum is very happy and content living there, she is able to have her hair cut regularly
and her nails and feet are looked after.
They have great activities which we know mum joins in and enjoys especially the music. When we could visit we were made very welcome, the house is always clean and has a very homely feeling.
The food is fantastic and they have a lovely dining room.
There is a huge front garden with an area to sit with mum also a great courtyard out the back.

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Review from A M (Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's excellent. The people working here are without exception excellent, giving their all to make one feel at home and happy in old age. I have nothing but praise for this place. The food is superb!

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Review from Jayne G (Daughter of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Broadland View since September and from day one, the staff have been very caring and attentive to both Mum and me. Unfortunately, due to the Covis situation, I have not been able to visit Mum, but I am able to ring Mum whenever I want and have a chat with her. From what I have seen of
the home, it was clean and tidy. It's great that they have activities, and I am pleased that Mum is joining in.

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Review from Terry H (Power of Attorney of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are joint P.O.A for an elderly (89 yrs) friend who has experienced a couple of falls in her own apartment was deemed to require the care and services of a Residential Care Home. In selecting a home our priority was for a place that could offer a more individual level of care as opposed
to one belonging to a large group of Care Homes.
We have been able to move some of our friend's furnishings to her room in the Care Home which makes it feel like a home from home and she has settled well.
Although Covid restrictions have prevented us thus far from visiting we know that she is being well looked after and has put on some weight. Contact with Management and members of staff via the telephone are always met with friendliness and support.

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Review from J S (Son of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to the home in June 2020 and from the start, was well received and extremely well treated. The staff know exactly who my mother is and are fully aware of the various conditions, medical and emotional needs. The home has a fresh, bright atmosphere, and the staff are always attentive not
only to residents but visitors. We have without exceptions been warmly received and fully informed of any relevant developments to our mother's conditions and circumstances. We are really appreciative of all that is done for our mother's wellbeing.

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Review from Lyn Y (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult decision for my sister and myself to make but we have made the right one. Mum went to Broadland View Care Home on the 10.08.2020. On arrival she was feeling quite poorly. The staff assessed the situation straight away and took control, they treated Mum with compassion, dignity
and respect. Right from the beginning we saw the staff at their best. Mum has been at Broadland View for two weeks and she has settled in very well. She has a lovely room and all the staff are wonderful - nothing is too much trouble and everyone is happy. Mum is happy and relaxed. Thank you. As well as Mum being looked after superbly, you have also supported my sister and myself through a difficult time. I cannot praise you all high enough.

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Review from L B (Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is better for me than a health spa. I feel this is more friendly and relaxing.

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Review from Tricia Y (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Broadland shortly before the COVID pandemic got underway, which was obviously a total nightmare - both for her as somebody who had lived independently all her life - and me, her daughter, watching from afar as the situation unfolded. The staff at Broadland were amazing and went out
of their way to try and ensure that the residents were kept safe and well and - as importantly - were well cared for during this difficult and unpredictable time. The manager was always available to have a chat and provide up to date information on what was happening. It's been such a difficult situation and I felt very reassured knowing that mum was in such good hands. Putting someone you love dearly into a home is one of the hardest things you can do, so receiving this support from the manager and her team has been invaluable.

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Current Review Score: 9.3 (9.295)

Overview of Review Score

The Review Score of 9.3 (9.295) out of 10 for Broadland View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Broadland View Care Home is calculated as follows: ( (50 Excellents x 5) + (10 Goods x 4) ) ÷ 60 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.462 Points relating to the number of positive Reviews for Broadland View Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 5 Positive Reviews ÷ 5.2 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 20 Mar 2025

Room 12 - this is located on our 2nd floor towards the back of the building. It is a large dual aspect room which overlooks our courtyard and a wooded area towards the back of the building.Room 17 - this is located on the 2nd floor and overlooks our courtyard. The courtyard is currently being refurbished to become a sensory garden. This room offers en suite facilities.


Awards / Recognitions (3)

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Meet the Team (2)

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Makala Page

Job Title: Home Manager

Joined: 2021

Makala is the Broadland View Care Home Registered Manager and has a wealth of Health and Social Care-related qualifications and experience providing support and care to a wide range of social groups.


No image found

Melanie Carman

Job Title: Manager

Joined: 2023

Mel has worked in social care for many years, and has worked within different sectors.


Frequently Asked Questions about Broadland View Care Home

What types of Care is Broadland View Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broadland View Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Broadland View Care Home have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Broadland View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadland View Care Home to the centre of Norwich?

2.4 mile(s) as the crow flies, distance by road may be significantly further.