Broadland View Care Home

147 Yarmouth Road, Norwich NR7 0SA
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9.3 87 Reviews
  • Broadland View Care Home, Norwich
Broadland View Care Home is an elegant, privately run care home situated on the outskirts of Norwich, overlooking the picturesque Yare Valley.

The home offers a warm and welcoming environment where the experienced team provides care for older people with dementia. Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with residents and their families.

Residents are actively encouraged to stay as independent as possible and have regular opportunities to take part in various events and activities organised by the home’s activities coordinator, aimed at promoting health and wellbeing. Visitors, including families and friends, are always welcome to visit the home.

Broadland View Care Home caters for residents within an attractive period property bordered by two lovely gardens, featuring a fountain, garden pavilion and mature trees. The home is set far back from the road yet remains close to local amenities. Room sizes are more in keeping with those that residents have been accustomed to in their own homes.

The home strives to provide a pleasant, caring and stimulating environment where companionship, security and independence are promoted, and residents’ privacy and dignity are respected at all times.

The priority at Broadland View Care Home is always the residents, and staff do everything they can to ensure that every resident gets the very best care possible. This is achieved by treating every resident as an individual and finding out their different needs, interests and likes.

The home also welcomes regular day care visitors to Broadland View Care Home, where an elderly person with dementia can enjoy the activities, companionship and hospitality that the home has to offer.

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Care Provided by Broadland View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Medicare Corporation Ltd
  • Person in charge
  • Makala Page (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Broadland View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
  • (these prices are only a guideline, please contact Broadland View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can be any time of the day or night as they are a 24 hour service. The home have a protected lunch time between 1200 and 1330


  • Parking

  • There is free parking on site


Broadland View Care Home Reviews (87)

Total of 87, showing 21-40
9.3

Broadland View Care Home has a Review Score of 9.3 (9.295) out of 10, based on 5 reviews in the last 2 years. Over all time Broadland View Care Home has 87 reviews.

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Review from P C (Relative of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely "homely" home in a tranquil setting. Residents receive excellent care with their needs cared for. Friendly, helpful and safe.

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Review from Carol G (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Broadland View for over three months now and I cannot fault the caring and dedication shown by the whole staff. Every need is catered for and she only has to ask and she receives immediate attention even in the middle of the night. The manager shows a special interest in every
resident and makes sure they’re happy and secure. She is an exceptionally professional and thoughtful leader. My mother is very happy, as am I and I’m so glad that I chose this care home for her. I rest well knowing that she’s in such good hands. Thank you all.

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Review from Keith S (Son-in-law of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a period of respite care, my mother in law did not want to leave. The staff became as it was the extended family of the residents. We do spend a considerable amount of time traveling and it is highly reassuring to know that when we are away she is in excellent company.

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Review from Paul (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a number of falls and a spell in hospital, a decision was made to find a care home for mum to meet her needs as it was no longer safe for her to remain at home. We were notified of space at Broadland View and visited that same afternoon. After meeting some of the staff, we decided immediately
that this would be the right place for mum and she moved in shortly afterwards. We have found the staff to be very caring and friendly and nothing is too much for them. There is a great atmosphere and everybody goes about their daily jobs in a professional manner. The home is in a lovely setting and not too big which is great for mum. We have noticed that during her stay there, she is much happier and healthier and I can only thank the staff at the home for what they have done to help her. It's a great place and we're more than happy with how mum is doing there.

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Review from W F (Daughter-in-law of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in a poor way due to deteriorating health, but the care and attention he has received from all the staff has never wavered. We give our heartfelt thanks to all of the staff here; for the care they have given him, but also to his family.

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Review from A D (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no problems. Staff are all friendly, run well and my friend is always very happy when I come in. I know she would not want to be anywhere else.

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Review from R B (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Broadland View Home is always a pleasure. First always a very warm reception from all members of staff we come across. From the minute you step inside, warm, happy, very clean and atmosphere lovely. FInding residents always cheerful and very content. Always a drink offered along with residents,
lunch if required. Found a lot of attention given to stimulation, with activities arranged. Would have no hesitation in my recommendation of all care and attention seen. My friend is so happy here and very content, always happy, do not want to leave.

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Review from P W (Son of Resident) published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommend to anyone. A lovely, warm, safe home for my mother.

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Review from M W (Relative of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident has settled in well in this small care home and has been made to feel safe and looked after.

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Review from Colin H (Friend of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day our friend became a resident at Broadland View (November 2019), we have nothing but high praise for the manner and respect shown by the staff to residents and visitors.
The food appears to be very good, but lacking in variety. This could be because of budget restrictions and a lot
of residents may prefer food they are accustomed to.

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Review from John C (Son of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After the untimely death of her husband (her main carer), a stay in hospital and a period in respite care, I decided it would no longer be safe for my mother (92) to remain living at home and with her agreement she has moved into permanent residential care. After considering several options since November
2019 she has been at Broadland View. From the outset, I have been impressed by the quality of personalised care she has been given, in addition to care to meet all her physical needs I have been particularly impressed by the compassion, kindness and attention the staff have shown in helping my mother to adjust to change at a sad and confusing time in her life. My sisters (who live abroad) and I have peace of mind knowing that our mother is in a safe and secure environment where we know she will have a better quality of life in her remaining years. Broadland View may not have all the facilities of a new purpose-built home, but it offers all that the residents need and what really matters is the quality of the care and in our experience so far that has been first class.

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Review from Elaine W (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was here for a year before passing away and always commented on how well she was looked after. The first six months, when Mum was more mobile, she had the best quality to her days that she had had for a long time. When Mum became less mobile, she enjoyed her lovely room and the view from it.
In her last days, not only did all the staff make sure that Mum was comfortable and dignified, but they supplied us with multiple cups of tea and hugs. What more could you ask for?

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Review from Ian W (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for three years and has been very happy. She loves the summer fetes and entertainment. The food is excellent and she loves having a chat and a laugh with the staff. A lot of effort is made on the residents' birthdays and personal requirements like hairdressing are catered for too.

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Review from J H (Friend of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good.

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Review from A S (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits, I have always found the management and staff to be kind and considerate to the residents. All food I have seen looked of a nice standard, well suited to folk of an age. The dining area and lounge are of a good size, very airy and well decorated. Over the times I have visited the management
and staff have given every consideration to those under their charge. Broadland View is better than in all respects than similar size care homes I have visited.

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Review from B W (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadland View care Home have welcomed my dad since day one with open arms. The care they provide him is second to none. The managers are the kindest people, carers also nothing is too much trouble for the home.

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Review from R C (Husband of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Accommodation is really good. Management is excellent.

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Review from Teresa L (Daughter of Resident) published on 16 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision regarding our Mother's future was possibly the most difficult decision any of us have had to make. The support and understanding of the manager and her magnificent team made this so much easier for us. Our Mother has generally settled well and is receiving the care, attention and
support we hoped for. Thank you all!

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Review from A B (Nephew of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadland View Care Home and all staff have a loving and caring approach. My uncle has settled in very well. He seems to be extremely content. His care needs are being met.

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Review from Joyce M (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after very well by all the staff.

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Current Review Score: 9.3 (9.295)

Overview of Review Score

The Review Score of 9.3 (9.295) out of 10 for Broadland View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Broadland View Care Home is calculated as follows: ( (50 Excellents x 5) + (10 Goods x 4) ) ÷ 60 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.462 Points relating to the number of positive Reviews for Broadland View Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 5 Positive Reviews ÷ 5.2 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 20 Mar 2025

Room 12 - this is located on our 2nd floor towards the back of the building. It is a large dual aspect room which overlooks our courtyard and a wooded area towards the back of the building.Room 17 - this is located on the 2nd floor and overlooks our courtyard. The courtyard is currently being refurbished to become a sensory garden. This room offers en suite facilities.


Awards / Recognitions (5)

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Meet the Team (2)

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Makala Page

Job Title: Home Manager

Joined: 2021

Makala is the Broadland View Care Home Registered Manager and has a wealth of Health and Social Care-related qualifications and experience providing support and care to a wide range of social groups.


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Melanie Carman

Job Title: Manager

Joined: 2023

Mel has worked in social care for many years, and has worked within different sectors.