Broadland View Care Home

147 Yarmouth Road, Norwich NR7 0SA
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9.3 87 Reviews
  • Broadland View Care Home, Norwich
Broadland View Care Home is an elegant, privately run care home situated on the outskirts of Norwich, overlooking the picturesque Yare Valley.

The home offers a warm and welcoming environment where the experienced team provides care for older people with dementia. Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with residents and their families.

Residents are actively encouraged to stay as independent as possible and have regular opportunities to take part in various events and activities organised by the home’s activities coordinator, aimed at promoting health and wellbeing. Visitors, including families and friends, are always welcome to visit the home.

Broadland View Care Home caters for residents within an attractive period property bordered by two lovely gardens, featuring a fountain, garden pavilion and mature trees. The home is set far back from the road yet remains close to local amenities. Room sizes are more in keeping with those that residents have been accustomed to in their own homes.

The home strives to provide a pleasant, caring and stimulating environment where companionship, security and independence are promoted, and residents’ privacy and dignity are respected at all times.

The priority at Broadland View Care Home is always the residents, and staff do everything they can to ensure that every resident gets the very best care possible. This is achieved by treating every resident as an individual and finding out their different needs, interests and likes.

The home also welcomes regular day care visitors to Broadland View Care Home, where an elderly person with dementia can enjoy the activities, companionship and hospitality that the home has to offer.

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Care Provided by Broadland View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Medicare Corporation Ltd
  • Person in charge
  • Makala Page (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Broadland View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
  • (these prices are only a guideline, please contact Broadland View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can be any time of the day or night as they are a 24 hour service. The home have a protected lunch time between 1200 and 1330


  • Parking

  • There is free parking on site


Broadland View Care Home Reviews (87)

Total of 87, showing 61-80
9.3

Broadland View Care Home has a Review Score of 9.3 (9.295) out of 10, based on 5 reviews in the last 2 years. Over all time Broadland View Care Home has 87 reviews.

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Review from Roy B (Son-in-law of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very pleased with the care my mother-in-law receives and she is very content and happy here. She enjoys the food and entertainment provided very much.

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Review from Kevin B (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother moved into the home she was very nervous and unsure of what was happening. I was overjoyed when I came a day or two after and found she had been given a double bedroom which she shares with her friend who is a nervous woman like my mother.
Every time I visit they are together which is
nice. There may be some faults with the staff but in fact I have not seen any. From the manager to the cleaner I have been completely satisfied.
The ladies who specifically help the people eat the food or care for them privately do so with much patience and kindness.
There is much love shown and peace at the home.
Thank you

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Review from Judith H (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were visited by the home manager on Saturday 5th August regarding respite care for my mum. She was very understanding and friendly towards us. She spent time to listen to my mum's needs and anxieties. It was agreed that my mum would be collected on Monday 7th August by the manager.
It was an extremely
difficult day when my mum came into the home but due to the manager and staff being so kind and patient my mum was persuaded to stay. She is very happy now.

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Review from David K (Son of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in a lovely place and cared for to the highest standard. I am made to feel so welcome and enjoy joining in with lunch when visiting. The staff and management are amazing and have become good friends.

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Review from Margaret A (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very lonely at his home. Since he has been at the home he has carers in and out to check if he is ok. Meals are good and everything is also very clean.

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Review from David F (Son of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident now for two and a half years. It was very difficult at first, taking him from his own home, but I can honestly say it was the best thing I could have done for him. My father is treated so well and looked after by some excellent staff. Everything about my father has improved,
his appearance, his mood and his health in general and he is always happy. He enjoys it here and has a good relationship with both the staff and residents. I would certainly recommend Broadland View as a caring and pleasant home.

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Review from Christine O (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my dad has been at Broadland View he has had exceptional care, he says to me that everywhere is spotless and the staff are so kind to him.
I'm so pleased my dad has settled in so well and it has given me and my dad complete peace of mind.

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Review from Janice M (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy with all aspects of care our father receives at the care home.
All the staff are always so friendly and helpful towards him and to us as well.
We have not come across another care home where he could be looked after any better.

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Review from P A (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two relatives in Broadland View Care home and they have been in the home since early March. I just can't believe the change in them both. We had to move them from another care home as we were deeply unhappy with it. Both have gone back to their usual selves. I can't say enough good things about
this home. The staff are exceptional, they really care. Nothing is too much trouble and they go over and beyond to make everything right.
Choosing a care home is never easy but I knew this was the one as soon as I walked in the door and was greeted by the Manager and her Deputy.
My Mother is so happy and settled, she has been signed off by the mental health team who were called in after concerns at the last home.
If you are looking for a happy, safe, caring environment with wonderful staff, this is the place. Lots happening, the entertainment is excellent and the food is delicious.
You know you have found the right place when all the residents and staff are always smiling!

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Review from William A (Son of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother became a resident at Broadland View in March 2017 and this is the happiest I have seen her in years. She is happy, content and being looked after extremely well by the staff. She is stimulated by the excellent entertainment and eating and drinking well. I have no complaints at all. My wife
and I finally have peace of mind that both our Mothers are being so well looked after by the wonderful caring staff at this care home. I would recommend it to anyone considering placing a relative into care (which is never an easy decision).

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Review from Graham T (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff excellent the quality of care is excellent. A Very hard working team led by superb management my mother has settled in very quickly with constant support and help when required the home is a lovely place to be.

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Review from R M (Nephew of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well looked after by the dedicated staff at Broadland View.

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Review from Nicola C (Friend of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having very recently helped move two friends to this facility I am very impressed with the high standard of care. The staff are all very friendly and the attention to even the smallest of things is superb. For example, those that have difficulty reading can point to what they want just by looking at
the laminated pictures of the meals. What a wonderful idea and so simple. Other homes should take note. The residents themselves are also very friendly. The whole place comes across as one big happy family where everybody is treated with respect, care and love. Well Done.

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Review from Richard H (Friend of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited various care homes over the years, I have no hesitation in saying that Broadland View Care Home is the best I have ever come across. In the six months, my friend has been resident and her condition has against all odds improved. This being in no small measure a result of the encouragement,
love and affection shown to her by the staff. Nothing is too much trouble and every single staff member contributes to the caring family atmosphere. This ethos of care is also extended to all visitors who always receive a warm welcome, offers of refreshment and informative support. My friend feels happy, safe and above all surrounded by the most loving and caring people you could come across. I cannot express my thanks enough to the staff and management, they have created a wonderful environment of love, care, dignity and respect. Thank you.

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Review from Stephen D (Regular Volunteer) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit many elderly people in their own homes and care homes as a voluntary minister of the Eucharist on behalf of a Norwich parish. I am a retired nurse. I have visited Broadland View for four or five years. It is outstanding, welcoming and stable staff. Clean and welcoming environment. Food looks
and smells delicious. Very dependant residents beautifully cared for in all areas of physical and emotional care.

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Review from S W E (Brother-in-law of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared for my sister-in-law for approximately 12 years, my wife (now deceased) and myself could see my sister-in-law's health deteriorating, reaching the point where we could not give her the care required. The council were approached for help and a care worker was appointed and care was provided
in her home and attended her personal needs. She also attended a day centre.
As time passed, her continued deterioration reached a point when she was a danger to herself in her own home. At this point, residential care was recommended and she is now residing permanently in care.
Having been in there for 1 month, and visiting her, my own personal observations are telling me she has accepted the changed and has settled down.
Throughout this journey, over the years, I cannot give enough praise for the care that has been given to my sister-in-law and the relief and peace of mind that this has given me. My thanks to all involved in the high standard of care and help given.

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Review from Peter B (Son of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean. Fittings and furniture all good. Food very good. People very pleasant. You always get a good welcome.

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Review from David J (Son of Resident) published on 27 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my last review now known as Broadland View Care Home the support that I receive from management and staff in relation to my mother is excellent I forgot to mention this in my last review I cannot praise them enough

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Review from R B H (Resident) assisted by family/friend published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very caring and always willing to help and always treated with dignity, plenty of food and drink.

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Review from Alison P (Friend of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and attentive. My friend seems very well cared for and is always clean and tidy. The home has undergone a refurbishment and is looking lovely. We are happy that my friend is in such a lovely place.

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Current Review Score: 9.3 (9.295)

Overview of Review Score

The Review Score of 9.3 (9.295) out of 10 for Broadland View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Broadland View Care Home is calculated as follows: ( (50 Excellents x 5) + (10 Goods x 4) ) ÷ 60 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.462 Points relating to the number of positive Reviews for Broadland View Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 5 Positive Reviews ÷ 5.2 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 20 Mar 2025

Room 12 - this is located on our 2nd floor towards the back of the building. It is a large dual aspect room which overlooks our courtyard and a wooded area towards the back of the building.Room 17 - this is located on the 2nd floor and overlooks our courtyard. The courtyard is currently being refurbished to become a sensory garden. This room offers en suite facilities.


Awards / Recognitions (5)

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Meet the Team (2)

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Makala Page

Job Title: Home Manager

Joined: 2021

Makala is the Broadland View Care Home Registered Manager and has a wealth of Health and Social Care-related qualifications and experience providing support and care to a wide range of social groups.


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Melanie Carman

Job Title: Manager

Joined: 2023

Mel has worked in social care for many years, and has worked within different sectors.