Broadland View Care Home

147 Yarmouth Road, Norwich NR7 0SA
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9.3 87 Reviews
  • Broadland View Care Home, Norwich
Broadland View Care Home is an elegant, privately run care home situated on the outskirts of Norwich, overlooking the picturesque Yare Valley.

The home offers a warm and welcoming environment where the experienced team provides care for older people with dementia. Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with residents and their families.

Residents are actively encouraged to stay as independent as possible and have regular opportunities to take part in various events and activities organised by the home’s activities coordinator, aimed at promoting health and wellbeing. Visitors, including families and friends, are always welcome to visit the home.

Broadland View Care Home caters for residents within an attractive period property bordered by two lovely gardens, featuring a fountain, garden pavilion and mature trees. The home is set far back from the road yet remains close to local amenities. Room sizes are more in keeping with those that residents have been accustomed to in their own homes.

The home strives to provide a pleasant, caring and stimulating environment where companionship, security and independence are promoted, and residents’ privacy and dignity are respected at all times.

The priority at Broadland View Care Home is always the residents, and staff do everything they can to ensure that every resident gets the very best care possible. This is achieved by treating every resident as an individual and finding out their different needs, interests and likes.

The home also welcomes regular day care visitors to Broadland View Care Home, where an elderly person with dementia can enjoy the activities, companionship and hospitality that the home has to offer.

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Care Provided by Broadland View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Medicare Corporation Ltd
  • Person in charge
  • Makala Page (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Broadland View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
  • (these prices are only a guideline, please contact Broadland View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can be any time of the day or night as they are a 24 hour service. The home have a protected lunch time between 1200 and 1330


  • Parking

  • There is free parking on site


Broadland View Care Home Reviews (87)

Total of 87, showing 81-87
9.3

Broadland View Care Home has a Review Score of 9.3 (9.295) out of 10, based on 5 reviews in the last 2 years. Over all time Broadland View Care Home has 87 reviews.

Overall Experience

  • 77
  • 10
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Date Published

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5
82

Review from B W (Son of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Shalom in February under difficult circumstances for her. The home welcomed her (card and present) and coped magnificently with her problem. She was lovingly cared for right up to the end.
After it's recent refurbishment the home is in tip-top condition. A very big thank you to the
manager and all the staff on behalf of all our family.

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Review from Jean W (Wife of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcome tea and coffee. My husband is always clean and tidy. Seems happy. No agency staff. Nice and clean.

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Review from Jennifer R (Friend of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is lovely. I like their rooms they arrange lots of activities including poetry reading which is wonderful. I have recommended the home to several people. My relation is second cousin also lives at Shalom Care Home he looks well cared for.

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Review from Jennifer R (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mothers care has been very good. Now with poorer health, needs more care, one to one nursing when moved around, needs help with food. Staff very good, they work very hard and care.

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Review from Dorothy S (Sister of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers very friendly giving Shalom a lovely atmosphere.

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Review from K G (Son of Resident) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with changes being made, shows respect shown to residents.

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Review from Richard R (Husband of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in the above home for about 18 months, She appears to be well settled and content there. She is allowed maximum freedom to wander around the home commensurate with her safety. There is a good family atmosphere and the staff are totally dedicated in and very caring. They obviously
all get on well together, which is important for the residents well being. A new manager has recently been appointed and she now has already introduced a number of improvements, such as regular chiropody and manicure sessions and an enhanced programme of activities and entertainment.

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Current Review Score: 9.3 (9.295)

Overview of Review Score

The Review Score of 9.3 (9.295) out of 10 for Broadland View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Broadland View Care Home is calculated as follows: ( (50 Excellents x 5) + (10 Goods x 4) ) ÷ 60 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.462 Points relating to the number of positive Reviews for Broadland View Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 5 Positive Reviews ÷ 5.2 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 20 Mar 2025

Room 12 - this is located on our 2nd floor towards the back of the building. It is a large dual aspect room which overlooks our courtyard and a wooded area towards the back of the building.Room 17 - this is located on the 2nd floor and overlooks our courtyard. The courtyard is currently being refurbished to become a sensory garden. This room offers en suite facilities.


Awards / Recognitions (5)

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Meet the Team (2)

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Makala Page

Job Title: Home Manager

Joined: 2021

Makala is the Broadland View Care Home Registered Manager and has a wealth of Health and Social Care-related qualifications and experience providing support and care to a wide range of social groups.


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Melanie Carman

Job Title: Manager

Joined: 2023

Mel has worked in social care for many years, and has worked within different sectors.