Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
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9.5 100 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.

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Care Provided by Shipdham Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Turner (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shipdham Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,290
    • Self-Funded Residential Dementia Care from £1,290
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • (these prices are only a guideline, please contact Shipdham Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shipdham Manor Reviews (100)

Total of 100, showing 1-20
9.5

Shipdham Manor has a Review Score of 9.5 (9.523) out of 10, based on 8 reviews in the last 2 years. Over all time Shipdham Manor has 100 reviews.

Overall Experience

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Review from A S (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shipdham Manor Care Home is an excellent home. I feel the staff all genuinely care and give their best. There are wide range of activities including visiting entertainers. The food, hygiene, medical care is excellent. The rooms are well kept and generous. I thoroughly recommend.

Reply from Jessica Turner, Manager at Shipdham Manor

Thank you for your kind words, our staff are chosen not only for their skills and knowledge but their caring and friendly nature. We all work as one big team to provide outstanding care.


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Review from Kevin M (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care of my father, all his needs are met.

Reply from Jessica Turner, Manager at Shipdham Manor

Thank you for your kind words, it is a pleasure to have dad here and he has settled in really well.


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Review from Peter H (Husband of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care and the facilities are excellent. The home is very clean and tidy and my wife is happy as she can be under the circumstances. She doesn't understand why she is here and can't live at home with me. I find the staff are very good and friendly.

Reply from Jessica Turner, Manager at Shipdham Manor

Thank you for your kind words, we appreciate that there is no place like home and being unable to care for a loved one can be hard on all parties. The staff work hard to help and support all to make them feel at home and safe.


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Review from L J (Relative of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has recently moved into the home and has settled in really well already. The staff are all lovely, the admin staff always greet me with a smile and are so helpful, making me feel welcome at all times. The care my relative receives is exceptional, he is treated with love, respect and dignity.
I can't thank the staff enough for their care and support over this time. I would recommend Shipdham Manor to anyone

Reply from Jessica Turner, Manager at Shipdham Manor

Thank you for your kind words, the transition of moving into a care home can be stressful on everyone and we aim to make this as positive as possible to aid individuals to settle in. All our staff go out of their way to make all feel at home and its lovely to hear from the moment you step in you are greeted by our lovely admin staff.


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Review from Frank N (Husband of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and has been at Shipdham Manor for 18 months. There are no restrictions on visiting hours and I am always made to feel welcome. Staff were well together and seem happy as they perform their duties. Her room is always clean and tidy. My wife has always been a fussy eater but never
refuses her food. The quality of which I can personally vouch for. Everyone at the home is treated with respect. I am very happy with the quality of care that my wife is receiving. She is safe and I can rest knowing that she is being well looked after.

Reply from Jessica Turner, Manager at Shipdham Manor

Thank you for your kind words, we aim to make our home, your home away from home when you are visiting. We have recently changed our winter menus and have added more variety and choices, our chefs work hard to provide home-cooked fresh meals every day which everyone can enjoy!


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Review from G W (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really settled in well at Shipdham Manor. This is due to all the staff that care and support her. Unfortunately, Mum can't live with me anymore, but I would not want her anywhere else now.

Reply from Jessica Turner, Manager at Shipdham Manor

Thank you for your feedback; we want all our residents, their family and friends to feel at home here. Making the decision to move a loved one into care is one of the hardest decisions to make, and I'm glad we have supported and reassured you with this decision. Apologies for the delayed response, I was having issues accessing the account.


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Review from G C (Wife of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I went to Shipdham Manor, I was impressed by the friendly, efficient and caring atmosphere of the home. The staff are always very welcoming, and nothing is too much trouble. There are various activities and outings for the residents, and I would highly recommend it.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for your lovely review. We are always looking at different activities we can provide. Hopefully, having the local preschool visit in the next coming weeks.


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Review from H P (Power of Attorney of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, heart-felt staff. Very impressed with the knowledge of what was happening and what was going to happen as my nan had died. Helpful in answering any question. Help me pack personal belongings and taking to the car. I was grateful to hear about her last few days. She was happy and settle
at the home. Had been a resident for serval years.
Must say they also kept a close eye on her husband. They were very accommodating in supporting him to watch the funeral online as he could not attend. My grandad continues to stay at Shipdham Manor. I can't dream of him being anywhere else.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your very kind review. Nan was a big character here, and we miss her cheeky ways. We continue to support Grandad on this journey he is going through. Thank you.


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Review from Lorraine W (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff in Shipdham Manor Care Home very polite, friendly and respectful. My mum likes a bit of banter and the staff comply with jokes and laughter. She loves to spend time in her room watching tv or doing her word search. The staff always pop in and check on her.
The head of
care keeps me updated with any doctors visits and medication changes.
We always feel very welcome to visit and I like how the staff know who I am and talk about my mum with fondness.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for your lovely review. Your mum is such a big character here and has a good relationship with a lot of the staff.


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Review from V S (Friend of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Shipdham Manor is mainly a dementia home, so my friend found it noisy and residents kept coming into her room. The staff were excellent but trained more for dementia residents. The food was good. The internal decorations could do with some paint and TLC.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind review. Majority of our residents do have dementia and we have put measures in place to make sure all residents have their own privacy and space. We have a process in place and currently working on our inside decorations. I do apologise for the late response I was having difficulty with my account. I hope you are well.


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Review from Russell E (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far my mother seems to have settled in and the level of care she is being given has been good. Her medication has been maintained and she appears to have her diabetes under control. Having had a bad experience with a previous home I'm satisfied that finally, she is getting the care she needs.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind response. Mum is such a big character here and she has a good relationship with the other residents and staff. She is always eager to get involved with the different activities we have going on in the home. I do apologise for the late response, I was having difficulty with my account.


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Review from Lizzie H (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team offer a fantastic quality of care to our mum; we cannot fault their services. We are regularly kept informed and updated promptly of any changes in Mum's care package. Mum really enjoys the services they offer, hair done weekly, flower arranging classes and colouring - they
have so much patience. Thanks to all the staff.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for your lovely review. Mum is very sociable and is often completing lovely pictures for the staff to enjoy. She has a good relationship with the other residents and staff. She is always a happy lady. I do apologise for the late response as I was having issues with my account.


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Review from Fiona W (Power of Attorney of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am not related to this resident but am responsible for this family friend. Regardless, after nearly six years of care, I have been very content with their consistent good care. (I am a retired nurse with care of the elderly experience).
Throughout Covid, the communication was exemplary, with activity
newsletters sent monthly via email and regular resident of the day (tel call/email) to confirm there were no issues from the home or myself.
The staff workload cannot be easy, and yet, they find time to do the above.
This has continued, which is so positive and reassuring.
Thank you to all the staff and good leadership.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for your kind review. We are going to begin the monthly newsletters again soon with the different activities that go on in the home for relatives to see. We love our resident of the day as it gives us a clear overview of all our residents needs. I do apologise it has taken me so long to respond, I was having difficulty with my account.


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Review from Caroline B (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Shipdham Manor for over a year now, and I cannot fault the care, attention and commitment of all staff. Communication is excellent, whether it be on a general basis sharing updates or events at the home or privately when situations arise.
Since the easing of lockdown, activities
are increasing, and I love that the families of residents are involved.
The staff management has been excellent throughout, and even during my own troubles, I have felt compassion and support. Mum's care is managed really well, and I feel reassured she is definitely in the right place. Staff are professional and genuinely caring even in the most stressful situations.
Great work, everyone at Shipdham Manor; you are all brilliant!

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for this lovely review. I have shared this with staff. Mum is a big character and has a good relationship with other residents and staff. She likes to have a good chat and a giggle with staff. I do apologise for the late response, I was having difficulty with my account.


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Review from N B (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so lovely. The team are lovely. The care staff are caring, compassionate, respectful and loving and know the residents. The food always smells great and accommodates the most challenging of eaters. The admin team are quick to reply to emails and very helpful when explaining and dealing
with outside agencies. They are always there on the phone when needed. Thank you.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for your kind review, We aim to meet the nutritional needs of all our residents and have varied menu to accommodate this with and make sure all their individual needs are met. I do apologise for a late response as I didn't have access to my account.


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Review from Jane S (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

More than satisfied with the care my mother receives. The staff are all very friendly and helpful. The home is very clean. My mother is happy, which is comforting to know. Whenever I've visited, I have felt welcome. During Covid, everyone seemed well-practised in the proper procedure to follow.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind review. We wanted to protect our residents and staff as much as possible through the pandemic and made sure all procedures were followed. Mum is a big character here and likes to sociliase with the other residents. I do apologise for the late response, I was having issues with my account.


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Review from Nicola T (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Shipdham Manor since March last year after being assessed as unable to go home by the hospital due to dementia.
She settled in straight away and frequently comments on how lucky she was to get a bed there.
I have met many staff and am extremely impressed with how friendly and able
to communicate with Mum as an individual they all are.
It is a great relief to know that Mum is happy and well cared for at Shipdham Manor.
I wouldn't hesitate to recommend it to others.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind review. I will pass on your kind words to the staff about their conduct as it is greatly appreciated. I do apologise for the late response as I was having issues with my account.


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Review from D G (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home we look for reviews mainly for the care our loved ones will receive whilst a resident. I wanted to write a review about Mum's last few days. I was telephoned and told Mum had deteriorated and her lack of food and water were of a concern and they were contacting the doctor.
A few days later it was becoming apparent that Mum was at end of life and family members from around the country were encouraged to visit. I was kept informed on a daily basis about Mum and then got that call that everyone dreads. I got to the care home and was met with the manager sat on the floor on the crash mat holding Mum's hand with another staff member stroking her head. When Mum's breathing changed I called for help, a few of the staff came in and said their goodbyes - it was so clear how much they loved her. I have no hesitation in recommending Shipdham Manor, it is an exceptional care home in life and our loved one's passing. I am hoping to volunteer in the New Year.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for this beautiful review. Mum was such a big character here and she is very missed. We still talk about our days with her. We are accredited in the six steps programme for end of life care. We would love to have you as a volunteer at the home. I will get in contact soon.
I do apologise for the late review as I was having issues accessing the account.


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Review from Emma L (Friend of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise all the staff at Shipdham Manor enough for the care they gave our friend over the past two years. He loved living there, even though it was psychologically hard for him to give up his home in our village. He enjoyed all of the activities, including celebrating the Jubilee and Remembrance
Day. They made these events special for him. The medical care was exceptional and they always kept us fully informed. We felt fully confident that they looked after him so well and called the GP whenever it was needed. It was clear to see how his health improved dramatically after moving to Shipdham Manor, all credit to the care he received there. From his arrival during the covid pandemic to his death, he was treated with dignity and respect and for this, we will always be truly grateful.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for this lovely review. He was a big character here and is missed. We work very closely with our local GP surgery and are lucky to have them on our door step. I do apologise for the late review I was having issues accessing my account.


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Review from A G (Power of Attorney of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend was only in the home for a short time, but she received excellent compassion and care throughout. The staff were always very helpful, friendly and accommodating. Wouldn't hesitate to recommend it. We were always made welcome when visiting

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for your kind review. It was a pleasure to get to know your loved one and yourselves for the short period they were here. Thank you.


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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Shipdham Manor is calculated as follows: ( (76 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Shipdham Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager

Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.


Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator

Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.


Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”


Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”


Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”


Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.


Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.


Frequently Asked Questions about Shipdham Manor

What types of Care is Shipdham Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Shipdham Manor provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Shipdham Manor have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Shipdham Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Shipdham Manor to the centre of Thetford?

16.1 mile(s) as the crow flies, distance by road may be significantly further.