Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
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9.5 100 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.

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Care Provided by Shipdham Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Turner (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shipdham Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,290
    • Self-Funded Residential Dementia Care from £1,290
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • (these prices are only a guideline, please contact Shipdham Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shipdham Manor Reviews (100)

Total of 100, showing 21-40
9.5

Shipdham Manor has a Review Score of 9.5 (9.523) out of 10, based on 8 reviews in the last 2 years. Over all time Shipdham Manor has 100 reviews.

Overall Experience

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Date Published

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Review from Frances A (Daughter of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Shipdham Manor are exceptional. This goes right across the board, from the manager to the youngest team member. Care and gentle manners are very evident, as is their way of dealing with my Mum, who, with advanced Dementia, is not always easy, and in addition, is unable to stand or walk
unaided.
Recently, a Covid outbreak within the home caused inevitable staff shortages when demand was high. I know the staff were under huge pressure, and yet they managed to take extra time to deal with two issues that became apparent after my mother was well again. These issues were dealt with quickly and efficiently, and I was really appreciative of the extra attention the staff gave.
My mother has been a resident for over five years, and throughout all that time, the care and support shown for Mum have been excellent. As I recently moved away from Norfolk, I feel particularly blessed to be able to leave her, knowing that she will always be well looked after during my long absence in-between visits.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for your lovely, kind words, Frances. This really means a lot to all of the staff. It is nice knowing that our hard work is recognised. Your mum is such a lovely lady, and we all enjoy looking after her! We are glad to hear that you feel relaxed about your mum being with us.


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Review from Meryle D (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Shipdham Manor for some time now, and I have never had a problem with her care. The staff keep relatives very well informed of everything that is happening with their family member, and are always kind and respectful to my Mum and us her wider family. Mum was in the care home before
the Covid-19 began, and I knew the whole time that I couldn't see her that Mum was being looked after. My work has meant that I have been likely to come in contact with people with the virus, and I have been reluctant to visit Mum as I don't want to unknowing infect her or any of the other residents or staff. This has caused me to feel guilty at not visiting as often as I should (despite testing, I'm conscious I may be infected) but all through the pandemic, my mind has been at rest because I know Mum is safe and cared for. Whenever I've been there, the staff always look happy, and despite being very busy, have time to ask after us and answer any questions we may have.

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Review from Victoria S (Granddaughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving in, my grandmother has been very happy. She is clean and well-fed. All the staff are so lovely to her, and she has said how amazing they all are. Her transition into the care home was well organised and smoothly executed, which made us all relaxed and very happy. Excellent for my grandmother,
and would highly recommend!

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Review from Teresa R (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all fantastic; they are kind, thoughtful, caring and always happy. My mum has settled in completely and is really very content and happy to be there. I cannot believe that she has fitted in so well and is always so complementary about the wonderful staff and the food. We couldn't be more
pleased with this marvellous home.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your lovely words; we are so pleased that mum has settled in so well and is a pleasure to have with us. Our kitchen team do an amazing job preparing fresh meals every day for our residents. Everyone works so hard to deliver the best possible care and making all feel welcome, comfortable and at home while they are here with us.


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Review from Lesley F (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after. Her room is clean and tidy. The staff are polite and friendly. There is good food and stimulating activities.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind comment, Lesley. I will pass your lovely comments onto the team. We try to arrange a variety of nutritious meals to meet the individual needs of our residents and also a range of activities. The domestic team take pride in their cleaning and maintaining the environment and work hard to achieve, so this will be greatly appreciated that it has been noted. Thank you.


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Review from Mick M (Son of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away at Shipdham Manor; her end of life care was exceptional. The staff were caring and respectful. My mother passed away with dignity.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind words. Mum was such a character; she will be greatly missed. We are part of the six steps programme, and all staff undergo training in the end of life care to continue to meet the individual needs and preferences and support families through a difficult time. Thank you.


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Review from Christine S (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 15-months. She was very happy in Shipdham Manor. The end of life care she received was excellent. The staff were all very kind and caring towards her. She was made comfortable and was very well looked after, nothing was too much trouble. She was treated with great dignity,
and I will be forever thankful to the staff who took care of her.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind words. Shipdham Manor is part of the 6-steps to end of life care programme, and all staff are specially trained to support and care for individuals during this time. We aim to support families, as well as residents during this hard time, and it's lovely to hear this has been reflected. Mum was such a big character who will be sadly missed, as well as seeing all of your family.


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Review from Pauline M (Power of Attorney of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the home has been ongoing since my friend for whom I have power of attorney has been in residence. All the staff have shown care and respect for all residents, always friendly when I visit, although not very often this year due to covid. When I contact them, whoever answers the phone
knows immediately who I am asking about.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind words. We all work as one big team to provide excellent care for our residents and support for their loved ones, no matter what job role they are in. Visiting has been hard on everyone recently, and with fingers crossed, we are looking forward to being able to welcome you back into our home.


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Review from Debbie B (Granddaughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in this home for over two years now, and I can hand on heart say this is a fantastic home full of caring staff members. My nan has a cheeky character, and it’s lovely to see that reflected in the way how the staff interact with her. You can feel the warmth when you walk through the front
door. They work hard at getting all residents involved in activities, and it’s lovely to see that reflected in the newsletter they send out. During this time, it has been wonderful to be able to still ‘see’ my nan via FaceTime. I can not thank them enough for taking such good care of my nan. It’s a hard decision to transition to a care home, but the staff here made it easy. 5-star care. Thank you.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your lovely review; your nan is such a loved character who is a pleasure to care for. All our staff work in a person-centred way, and it is lovely to hear that their hard work and dedication to all our residents have been acknowledged. These times have been hard for everyone not being able to see their loved ones, so knowing that we are offering FaceTime, really helps with the emotional wellbeing of our residents and their loved ones. The activity newsletter has been a fantastic way to keep our relatives involved in what is happening within the home.


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Review from Charlotte M (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are outstanding in every way. My mum has lived at Shipdham Manor for nearly 2-years now, and they have gone above and beyond to look after her; I can't thank them enough for their care and support over this time.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for this lovely review; I will pass your kind words onto the staff as it is always such a pleasure for them to hear that their hard work is appreciated and acknowledge, especially in these hard times.


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Review from A B (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lack of meaningful visits over this last year has been very hard for relatives and residents alike, but it is so reassuring to feel that my mum is being so well cared for. Everything has been done to keep the residents safe, which I am certain has thrown up unbelievable challenges for staff. And
yet, from a casual Skype viewpoint, they always seem to be going about their work with the usual care and good humour. Mum always looks well-groomed, regularly sporting a renewed hairdo, even during the lockdowns, which is a huge boost to her well-being. Many grateful thanks.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you so much for this lovely review. The staff have been incredible this last year keeping the morale high for all our residents. We have been so lucky to have been able to continue with having our hairdresser here as she is also a member of staff. A little thing of them being able to have their hair done really boosts their confidence and gives them that little bit of normality during these lockdowns.


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Review from K C (Son of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have coped remarkably well with what must be very difficult circumstances, so far as we can tell from our mostly remote contact since COVID entered the picture. Contact with our relative has been facilitated as much as possible through Skype calls and now the advent of the visiting 'Pod'. Our
relative always appears well-cared for and is treated with dignity and kindness. Interaction with staff is prompt, open and informative, particularly when a hospital stay was needed recently.

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Review from Janet H (Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before lockdown, activities were excellent, have now scored 'good', but know this is due to the present situation (covid).

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your review, Janet, it has been a bit of a struggle with booking activities. We are looking at different activities that we could hold and open to new ideas. Thank you for your review.


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Review from Dudley M (Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after and no effort is spared by the staff to ensure my comfort and happiness despite the lockdown.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

We are glad that you feel this way and have settled in so quickly in the short time you have been with us. The lockdown has been hard, and the staff have been going above and beyond to support everyone the best they can.


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Review from Yvonne K (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff are so caring and kind.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your review; we pride ourselves in selecting our staff for their kind and caring nature so we can deliver the best possible care to each individual.


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Review from Lizzie H (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is in Shipdham Manor and the staff are absolutely wonderful, I can't recommend this home enough. They have always gone the extra mile in everything they do, kept up to date with everything we need to know. We can truly say we struck gold when we were able to get our mum into this home.
Shortly
before Covid-19, they went into lockdown to protect and shield the residents. This was done very quickly. Staff were suddenly put under enormous pressure (and no doubt stress) to ensure the safety of themselves, and of course the residents. And yet the staff recognised the need for the family to be allowed some form of contact with our loved ones, and offered us contact through FaceTime, my mum was also vulnerable and shielding so couldn't leave her room for 12 weeks, they now hold fortnightly Zoom Meeting for families to be brought up to speed with what’s going on along with activity newsletters. Best of all, I can arrange a time to see my mum at a social distance of 2metres. Fantastic.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind words, we aim to do everything we can to protect our residents and especially during these current circumstances we know how difficult it can be not being able to see your loved ones. We want to keep families updated and involved as much as possible to help provide good, quality care. Your words and recommendation means so much to us especially during the current time.


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Review from Theresa H (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially came to Shipdham Manor for daycare following my dad’s death. From day 1 she was welcomed like one of the family. The staff are warm, friendly and clearly enjoy working with their residents. The manager was a huge support to mum and to me when it came to deciding residential care was the
best way forward in November 2019. And, during the lockdown and since my mum’s deterioration, the staff have taken great care of her, showing enormous dedication to their work and genuine love for her. Part of my thanks is to recommend them wholeheartedly.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind review. I'm so glad you felt supported through the difficult time, we aim to support all our residents and their loved ones and its comforting to know that we were able to support you and make a difficult time easier. We are one big family here and want to make every resident and relative feel part of our big family. I think I speak for everyone when I say we love our job and making a difference. Thank you for your lovely review.


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Review from Libby (Wife of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was given a place at Shipdham Manor, during the Covid crisis in early May, following his diagnosis of Alzheimer's in April, at a time when no other care home would offer him a placement. It was an extremely difficult time for all of us as a family. The hardest part has been not being able
to visit the home or get to meet anyone. However, I am amazed at the professionalism of the manager and all staff. Everyone has been so kind, friendly and understanding. Helping my husband to settle. I don't know what the future holds for my husband and our family, but I do feel very reassured that my husband is receiving the best care he possibly could, in the current circumstances. Many thanks to all. Now that social distance visits are allowed, I have been able to see my husband in the grounds of the home, but not actually able to see inside the home as yet, however, my husband is happy with the facilities so I am happy with that too. It's clear, residents are the priority.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind words. Having someone with dementia is hard enough, let alone not being able to see him, so I am glad the social distancing visits are helping you both. I look forward to showing you the home and meeting more of the staff. He has settled in really well and has really enjoyed helping the staff where he can, especially in the garden which I'm sure he will look forward to showing you when he can.


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Review from Nigel M (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before the Covid-19 outbreak, I found the staff very friendly and helpful to both myself and my mother. Shortly after the outbreak, the home went into lockdown to protect and shield the residents. This was done very quickly. Staff were suddenly put under enormous pressure (and no doubt stress) to ensure
the safety of themselves, and of course the residents. Running a care home for residents, who likely didn't appreciate the significance of the situation, and, to try and maintain a higher standard of hygiene than normal must have been challenging. And yet the staff also recognised the need for family and friends to be allowed some form of contact with their loved ones, and so arranged contact through Telephone, Skype or FaceTime. This led to a similar method of updating family and friends on the current situation in the home, via Zoom meetings. A great idea and method of keeping up to date with the current situation and allowing questions to be asked. I am extremely happy with this service

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind review, Nigel. We have had to adapt our working environment and at times it has been difficult, but the staff have taken it in their stride to make sure that the love and care we aim to provide hasn't been affected. We understand how the pandemic can cause emotional distress on an individual, and it's important that we try and ease this as much as possible for the residents and their loved ones. Your kind words are greatly appreciated.


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Review from L E (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident in this care home for three and a half years. Throughout this time the staff have treated him very good with care, compassion and dignity. He is very happy here which is very reassuring for my siblings and I. The staff have got to know him well, which is so important as
they know when he is unwell and sort out the problem quickly, calling and informing me which is very important to me.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind words, your father is a pleasure to care for. I am glad you are satisfied with the communication, we like to keep relatives involved and update with the care needs of their loved ones.


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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Shipdham Manor is calculated as follows: ( (76 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Shipdham Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager

Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.


Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator

Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.


Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”


Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”


Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”


Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.


Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.