Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
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9.5 100 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.

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Care Provided by Shipdham Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Turner (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shipdham Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,290
    • Self-Funded Residential Dementia Care from £1,290
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • (these prices are only a guideline, please contact Shipdham Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shipdham Manor Reviews (100)

Total of 100, showing 41-60
9.5

Shipdham Manor has a Review Score of 9.5 (9.523) out of 10, based on 8 reviews in the last 2 years. Over all time Shipdham Manor has 100 reviews.

Overall Experience

  • 81
  • 18
  • 1
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  • 0

Date Published

100
5
5
8
92

Review from M H (Wife of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just died after two years in the home. He has been cared for so well and loved by all the staff. My family and I can't thank the staff and the manager for all the care and support they gave us. We will never forget that. It made us all feel better knowing that he was cared for and loved.

Reply from Kayleigh Emsley, Manager at Shipdham Manor

Thank you for your kind words. He was a big part of the home and will be thoroughly missed. Sending all our love to you and your family and we hope to see you all soon.


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Review from Ian T (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff to be exceptional at Shipdham Manor. They go above and beyond expectations to be helpful to both residents and families. It does feel so welcoming whenever you visit. I would recommend it to anybody without reservation.

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Review from Ivan B (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased by the level of care given to my mother. Also, I was very pleased with the level of dignity shown by staff, along with a high level of support given. It was also a pleasure to see an excellent level in cleanliness throughout the home.

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Review from Linda P (Daughter of Resident) published on 1 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With my 103-year-old mother nearing the end of her life I cannot compliment the management and staff at the Manor enough. Their care and kindness not only to my mother but also myself and my brother are exceptional.

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Review from John R (Brother of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brother visited at least once a week.
Always well looked after eg cleanliness etc. Staff always very friendly and helpful.

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Review from Michael N (Husband of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and the staff are caring, helpful and super efficient.

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Review from Dave A (Son of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the early stages of dementia sapping the confidence in her ability to care for herself to her high standards and the family concerned about her well-being, we all visited Shipdham Manor to check the suitability for Mum's care for the rest of her days. The rest is history.


My mother, aged 94,

moved into Shipdham Manor in February of this year, at her own request, having been totally independent up until that time. We all, (including mother), have nothing but praise for all the staff who give their care and considerations as if they are family members and make Mum's residence a home from home. In Mum's words "I don't have to do anything, everything is taken care of, I'm so glad I moved here."


For the family, knowing that Mum is so well cared for in every respect, has taken away all our worries as well and enabled us to get on with our lives as we were told to do!


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Review from Stephen M (Son of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the overall functioning of the care home. The staff do an excellent job and all staff are very sociable and keep us up to date with any queries or problems that may arise.

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Review from V J (Daughter of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the care that my mother receives and the encouragement given to do everyday tasks.

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Review from Janice H (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run, always clean and the staff always have time to give the residents that little extra care that means so much. Everyone is always treated with respect. I will always be grateful that we were able to get my father a place in the home.

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Review from Susan S (Daughter-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited many care homes I am impressed by the consistent quality of care given to my mother-in-law who has verbally stated on more than one occasion that she has never known such quality of care and the attention to detail. She said the carers really care! Although she has been in the home a
short time we visit every day and see a difference in her mind and body.
She is 92 years old and we are grateful and relieved to see her experiencing the care she deserves.
Thank you to all the staff at Shipdham Manor Care Home.

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Review from K O (Daughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring, respected the wishes of my father who eventually passed away.

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Review from Brian G (Son of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A homely home that is clean and warm. The staff are friendly and helpful. Mother always looks well cared for and is happy. They communicate well with the family on all matters of Mother's care.

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Review from Vanessa Z (Sister of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The support received by immediate family has been extremely good. My sister's general health has improved since being moved to Shipdham Manor ie her skin and hair have improved and she has gained weight (this being positive in her case). Staff have always been pleasant and helpful and there is always
someone available if needed - no flapping around or sitting at tables with backs to residents.


Cheerful surroundings and good initiatives which allow residents to maintain an element of personal control such as the tuck shop and cafe.


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Review from Barry H (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted into Shipdham Manor on 17/10/15 from his first meeting with management to discuss his future and his care plans while he is in their care. All the staff and management concerned with my father's well-being have always been very kind, comforting and always carried out any tasks
with true professionalism. As his son knowing my father is being looked after in this way is very comforting. Thank you to them all.

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Review from Victoria G (Granddaughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Always very clean with a warm and welcoming atmosphere. The staff are lovely and take good care of my grandma. We usually visit once a month as we have to travel and the staff are always very accommodating over when we can visit (even in the middle of lunch time) and my grandma seems
happy. The food she has there also looks great!

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Review from Dave G (Son-in-law of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to the care home in May 2016. She has thrived since being at Shipdham Manor taking part in activities inside the home and day trips out and about the local area. She has a nice bright room overlooking the garden. The staff work extremely hard and she is well cared for. My wife
has had a huge weight taken off her shoulders knowing her mum is in receipt of such great care. I would thoroughly recommend this care home.

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Review from Maria C (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff friendly with both residents and family. Always happy to welcome visitors and make them tea.
Queries or requests are passed to the manager without fail.
They try and make sure residents are happy and manage their clinical care and social care, activities and rest to suit each individual
whenever possible.
My mum is happy and relaxed, she trusts all the staff even when a little confused.

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Review from Molly G (Granddaughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Shipdham Manor for almost two years and in that time, I have witnessed the amazing work that the staff do for all of the residents. They treat each resident as an individual and with the respect and dignity that they deserve.


Since being there, my family and I feel reassured

that we know she is in safe hands and is always cared and looked after. When visiting you can see the love my grandma has for the staff members (often they get more smiles and hugs than we do!) which says everything.


The care home itself is such a lovely environment which is kept clean and nicely decorated. I love how they put so much effort into decorating rooms such as the garden room (our favourite) and the beauty room.


I am so glad that my grandma is happy and settled at Shipdham Manor and that is all thanks to the lovely staff who I admire so much for what they do. Thank you for taking such great care of our loved ones.


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Review from Julie B (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my father, we are always greeted by friendly staff. We feel he is being very well cared for and nothing is too much trouble for the manager and her very caring team. As we live abroad, we have peace of my mind that he is in the best place. He especially enjoys meal times as the home
cooked food is excellent. He is always treated with care and respect.

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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Shipdham Manor is calculated as follows: ( (76 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Shipdham Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager

Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.


Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator

Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.


Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”


Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”


Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”


Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.


Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.