Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
Submit a Review
9.5 100 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.

Show Shipdham Manor on the Map

Care Provided by Shipdham Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Turner (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shipdham Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,290
    • Self-Funded Residential Dementia Care from £1,290
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • (these prices are only a guideline, please contact Shipdham Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shipdham Manor Reviews (100)

Total of 100, showing 61-80
9.5

Shipdham Manor has a Review Score of 9.5 (9.523) out of 10, based on 8 reviews in the last 2 years. Over all time Shipdham Manor has 100 reviews.

Overall Experience

  • 81
  • 18
  • 1
  • 0
  • 0

Date Published

100
5
5
8
92

Review from Anne W (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Shipdham a whist now and I thought I would send in a review this month expressing the wonderful care the home provides

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martyn W (Son-in-law of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with the home a while now and can only praise them all for the hard work, cleanliness and the respect they show to all. Great home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim O (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident now for about 4 years and the whole time she has lived at Shipdham Manor, the staff have been wonderful. The place has a friendly homely feel and the manager and her staff work extremely hard to provide first-class care. We had no hesitation in choosing Shipdham Manor for mum
as we had already experienced their professionalism as my paternal grandmother had been a resident too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline N (Stepdaughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mum was previously in 2 other care homes which I was not happy with. What a difference Shipdham Manor is, the staff are all very caring, there is always someone around to answer any questions and the manager updates me regularly on any health issues. My step-mum has sadly deteriorated in her
general health, she always looks comfortable in bed and the staff check her regularly and offer her drinks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Son of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several care homes previously, my first thought as I entered the front door was there isn't that smell that I've come to attribute to care homes. The cleanliness and indeed the care given to my mother is exemplary and it certainly made me feel that we, as a family, made the correct decision.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was transferred here after a long stay in the hospital. The care home manager was most helpful and accommodating to my Dad's needs.


The staff were all friendly and helpful and made a good effort to get to know dad in the 5 and a half months he was a resident.


Sadly Dad deteriorated quite

rapidly in the last month and we were kept up to date with any changes. Compassion was in abundance from all staff who were there on the day Dad passed away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S V (Niece of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the final days before her death, my Aunt received the highest care. She was treated with dignity and respect. Kindness was shown both to her and to her family. We were kept fully informed of the situation and able to contact the home if we needed to know about anything. On her death, the care home
manager couldn't have been more supportive and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P N (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean in all areas. Plenty of activities. Staff very welcoming and easy to approach to discuss mum's care. The manager has been superb. Before, during and after mum's move from another home. Everything is well organised and I cannot praise Shipdham Manor enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike M (Son of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time Dad entered Shipdham Manor, until he passed away some 5 years later, he always received the highest level of care. We were always kept informed of what was happening. The staff at Shipdham Manor really became family to him in his final years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Son of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Final months of my mother's care at Shipdham Manor. Though ailing fast since Christmas she was afforded the same level of care and kindness that I have come to expect from this establishment. In her last few day's I was kept fully informed of all that was being done to keep her comfortable and I believe
her dignity was respected right to the end. After her passing the home's staff continued to keep me fully informed of events and this made the whole process that little bit easier to bear.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter of Resident) published on 30 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has never made any complaints to us about her care in the four and half years she has lived here and we believe she has had a good quality of life.
She is now totally dependent on her carers, but still takes a more sedate active part in the many different activities offered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George G (Power of Attorney of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend, for whom I hold Power of Attorney, reached 100 on October 28th. I cannot thank the Manager and wonderful staff of Shipdham Manor enough for the lovely day they made for her. A full hour of entertainment by an 'Elvis' tribute act, followed by a small private tea party in a beautifully
arranged 'tea-room' within the Manor will make it a day we will all remember for a long time to come. One of the staff made a beautiful cake and matching tea-cakes together with a good selection of sandwiches. Seeing the resident's happy faces enjoy the entertainment, and some enjoying a dance, showed me how fortunate I was in getting my friend placed here last summer following problems with her previous residential care home.


The party was the second occasion I have been able to visit the home, the first being in July, shortly after my friend was placed here. I was given the opportunity to see the facilities, rooms and kitchen/dining areas and must say I was impressed with all aspects.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lydia W (Partner of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner of almost forty years, died peacefully in Shipdham Manor last Wednesday on the 26th of November. In the days leading up to his passing, the Shipdham angels did him proud. When I was there and when I wasn't they sat with him, talked to him and reassured him, treating him with the same level
of care and dignity that they had always shown him.
As I have said in previous reviews.. I just thank my lucky stars that I found this wonderful place 2 and a half years ago. The love and attention they devote to the residents is unsurpassed. The support they show towards the relatives is so genuine, sensitive and much appreciated. A truly amazing group of staff led by a fantastic manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve (Son of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shipdham Manor remains as I have always known it to be of a very high standard in all respects. The recent inspection has proven this with a good score in all areas. I must say however that I am rather disappointed for the carers that the result wasn't an outstanding inspection as they rightly deserve.
I would recommend this facility to anyone without reservation, relatives can be safe in the knowledge that residents are well looked after and the atmosphere is as homely as is possible to create. I have total confidence in all aspects of the way manor is run, I honestly cannot see any way that things could be done better than they are now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lawrence F (Son of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shipdham Manor have been looking after my mother and are doing the very best they can in difficult circumstances. I live three hours away so the regular updates provided by the manager and staff are invaluable. My mother recently turned 85 and Shipdham Manor made a cake for her and celebrated the day
properly. The staff are second to none.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark O (Son-in-law of Resident) published on 30 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now resided at this care home for quite some time.
During the whole of this period the care, both professional and pastoral, has been exemplary.
The home has an extremely personal feel that puts both my mother-in-law and her family at ease;
This is reinforced by the disposition
of the staff who I have found all, without exception, to be everything I as a family member would want them to be.
I would not hesitate to wholeheartedly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mad (Wife of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since 2013. The care he has received has been wonderful, from the whole team from top to bottom. In the past few weeks he has needed care beyond the norm and received it. I can't fault them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Daughter of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience I find Shipdham Manor to be always clean and friendly, the staff are most helpful, and obliging and very efficient. It is always secure, and visiting times are very convenient. My mum has been a resident since 2006 and she will be 100 next year. I think this is due to the care and attention
she has received in the last 10 years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peta P (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While I visited my friend he was made as comfortable as possible, was offered drinks, turned regularly and staff treated him with respect and spoke to him normally. The room he is in is light, bright and cheerful. The staff are very friendly to visitors and kind and gentle with the residents. I was
very impressed with everything at Shipdham Manor in Shipdham.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Son of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Shipdham Manor for over 1 year now. I have found the home to offer excellent care. He looks better, is healthier than when on his own at home. The management are excellent and do all they can to keep us informed re his well-being, care needs etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Shipdham Manor is calculated as follows: ( (76 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Shipdham Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager

Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.


Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator

Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.


Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”


Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”


Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”


Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.


Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.