Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
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9.5 100 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.

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Care Provided by Shipdham Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Turner (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shipdham Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,290
    • Self-Funded Residential Dementia Care from £1,290
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • (these prices are only a guideline, please contact Shipdham Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Shipdham Manor Reviews (100)

Total of 100, showing 81-100
9.5

Shipdham Manor has a Review Score of 9.5 (9.523) out of 10, based on 8 reviews in the last 2 years. Over all time Shipdham Manor has 100 reviews.

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Review from Shirley B (Daughter of Resident) published on 3 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager clearly has a thorough understanding of the needs of individuals with varying types and stages of Dementia. We were worried that Dad would not settle (in a previous home his room was on the ground floor) but this wasn't an issue and he soon responded to the well chosen staff’s care and
attention. He especially enjoys the trips out and gardening. He doesn’t stop talking about how lovely the food is especially the “special” baked potatoes which he seems to have discovered for the first time. Thanks to the great kitchen team we are sure that when he is weighed again he will have gained. Overall he seems content and because he can spend time outside now, his skin has taken on a healthy glow. The Activities Co-ordinator is fantastic and will email photos of Dad to my sister who lives in the USA - for whom this time is especially difficult. In fact all of the staff I have met so far do a wonderful job. This is a home very much focussed on individual centred care and it shows.

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Review from Carole T (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lot of work has been put in to make the garden area colourful and pleasant for the residents. One lady in particular has worked exceptionally hard involving some of the residents with the planting. The trough outside my mother's room is delightful having been planted with flowers of purple, mauve
and pink her favourite colours. Very thoughtful.

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Review from John T (Grandson of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my grandmother regularly at least four times a week. When you enter the home the staff are so friendly. My grandmother is still very with it and still reads the paper everyday and enjoys the company of the staff. The food is good and my grandmother is looked after well.

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Review from Joan S (Friend of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go and visit my friend often and she seems very happy at the home.

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Review from Michael (Son of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother never wanted to go into a home, but was advised to after heart problems. I looked at many homes but decided on Shipdham as it is so friendly and so well organised in the managers capable hands. My mother has settled in well and enjoys the company of the staff. They make my mother very comfortable
as she does not walk. I visit every day so see how the home is run and it is always a happy place.

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Review from Gail W (Daughter of Resident) published on 12 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough.


My mother has vascular dementia, which has worsened at an incredible speed. The home, the manager and the staff have responded to her deteriorating condition with sympathy, understanding and respect. Her care plan is updated regularly and I am always

kept informed of anything that relates to mum's well being or day to day care.


The staff are kind and patient, and no agency staff are used. All food is cooked on the premises from fresh, with a varied menu. Mum's meals have been adapted to enable her to continue to eat independently.


This is an excellent care home.


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Review from Cindy T (Daughter-in-law of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very secure and all members of staff are very helpful. If there is a problem we are rung straight away by the manager. When there was a bug in the home no visitors were allowed which is the right action. Very professional home.

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Review from Lucy (Granddaughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny is in Shipdham and the staff could not be more helpful. She knows every member of staff by name which is lovely. Also she knows which members of staff are on every day. Nanny feels safe in the home.

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Review from Mrs C (Daughter of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited more than ten care homes to find the right place for our Mum. Such a difficult decision to make at a time when emotions are running high at the thought of Mum going into care. I could see straight away that staff and management were committed to offering the best care possible in a professional
yet friendly way to all the residents. There was a noticeable absence of any bad odors unlike almost all the other homes we'd visited. Our Mum has now been living there for two years and shes always treated with care and respect. If we as a family have had any concerns they are always dealt with immediately to our satisfaction. The activities organizer is an absolute credit to the home. Shes always working on the next project to keep the residents entertained as much as possible. The manager is very hands on so to speak and you will often find her serving lunches. This seems to promote respect from the staff and they all work well together as a team.

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Review from Ray (Brother of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion this care home is excellent in all aspects, find management and staff are all dedicated and provide wonderful care to the residents, after visiting my sister came away knowing she is being given the best of care.

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Review from Pat (Sister of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that manager, staff and carers are excellent, very kind and caring to my sister, who seems happy and comfortable in this care home.

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Review from Jane (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came here for respite and has settled so well that he wants to stay. This has taken a lot of worry off my family as dad lived a few miles away. Before my daughters and I had to go over every night to put him to bed. We would then worry that he would get up and fall and not be found until his
carers came in the morning. We all, including dad, feel much happier knowing he has someone here 24/7 to help him when needed. The manager and staff are always pleasant and helpful. We love being able to just walk less than five minutes up the road to see dad!

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Review from Lauren W (Granddaughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased my 92 year old grandad is only now a three minute walk away from home. I feel more at ease knowing my grandad has constant care. He seems to be very happy here and is pleased with the staff and management.

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Review from Ted (Resident) assisted by family/friend published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here for two weeks respite care and liked it so much I decided to stay! The manager and staff are always helpful and nothing is too much trouble for them. I feel much safer knowing there is someone here at all times. My daughter, grandchildren and great grandchildren live very close and are able
to visit me daily, unlike when I lived further away.

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Review from A M L (Stepdaughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live in Canada, I did not visit as often as I would have liked. The times that I did visit, I found the care for my step-mum very good she was very well looked after, and the staff were excellent as was the food. I would recommend Shipdham Manor to any of my family that live in Norfolk, at this
time.

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Review from Colin T (Son of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shipdham Manor was a wonderful place for mum to enjoy her final years of her life. The staff are all fantastic. The care and thought they gave to mum was second to none. It was a great comfort to both of us knowing how exceptionally well mum was cared for.

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Review from Robena B (Power of Attorney of Resident) published on 27 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression when selecting a care home: clean, friendly, well staffed. After four weeks my friend has gained weight, is no longer bed-ridden and can now sit in extremely pleasant surroundings. The manager and staff are excellent and I am confident that my friend's life will be extended now with
the quality of care she receives.

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Review from Tom (Friend of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff very friendly and willing to help. Most of the residents are able to feed themselves but I think the few that are not able to need a bit more attention at mealtimes.

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Review from Lisa B (Daughter of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Shipdham Manor for 2 years with severe dementia and settled with ease. Our initial concerns and worries about Dad being in a Care Home were short-lived as the care staff are amazing. Always friendly, happy, smiling faces and more importantly the patience and kindness they display
to all residents at all times is endearing. The management and senior staff are always on hand to let us know what's happening and fill us in on all Dad's latest exploits (funny or not quite so funny!).
He always looks smart, well groomed, clean and very content.
Bedrooms and facilities are very good, always being constantly cleaned and redecorated. Food is of the highest standards and nothing is too much trouble to make sure residents are eating correctly and healthily.
There's a bundle of exciting activities to cater for everyone most days - music, television, quizzes, crafting and days out for the more mobile.
All in all I feel my Father is in a very safe, caring, sweet and fun environment surrounded by staff who do actually care, which means my family can relax and enjoy our times when visiting him.

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Review from John N (Husband of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience i have had over the last two years is the excellent way in which my wife is being looked after. She is always very clean and her clothes are always washed and clean. The staff are lovely nothing is too much trouble. The food is very good and plenty of it. The rooms are also very clean
and tidy. My family and I are pleased with how the wife is being looked after. Thank you to them all.

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Current Review Score: 9.5 (9.523)

Overview of Review Score

The Review Score of 9.5 (9.523) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Shipdham Manor is calculated as follows: ( (76 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Shipdham Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager

Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.


Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator

Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.


Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”


Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”


Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”


Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.


Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.