Summerville House

Fenway, Heacham, King's Lynn PE31 7BH
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8.2 5 Reviews
  • Summerville House, King's Lynn
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Care Provided by Summerville House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Yvonne Sands (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Summerville House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £900
  • (these prices are only a guideline, please contact Summerville House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Summerville House Reviews (5)

8.2

Summerville House has a Review Score of 8.2 (8.192) out of 10, based on 1 reviews in the last 2 years. Over all time Summerville House has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
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Date Published

5
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0
1
4

Review from Angela N (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for the wonderful care you gave my mum for the short time she was with you. The place was always spotless, and the carers were amazing. My mum came from a bad run home to you, and I can't thank you enough for taking her and looking after her so well.

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Review from Anna L (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family would like to express their thanks and gratitude to the manager and the team.
We were allowed to practically move in to be with Mum during her last days on this earth, and whilst it was a very sad time for us, it was so comforting to spend around the clock time with her during her last
journey. At a time, when so many have been deprived of spending time with their loved ones, we felt honoured and privileged to be given this time to say goodbye one more time.
The staff were amazing and sensitive to the situation, and our feelings, what a great team, we were treated as if part of the home. We will never forget your kindness and care towards us and our mother. Thank you to you all.

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Review from Kim S (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I want to express heartfelt gratitude for the care you gave my father during the few months he was with you. He was happy and much more settled during those months, and you gave us peace of mind that he was safe, that his needs however complex and despite his somewhat challenging behaviour
at times were met and fulfilled with dignity, care and kindness.
The home was always clean, well organised, the staff were all polite, helpful with queries and always kept us updated with health issues etc.
The activities were well organised, fun and plentiful.
The food was always varied, the choice was good and adapted to his needs at times.
Thank you for being with him and caring for him during his last days through this long journey of his life, and for giving him the comfort we so wish we could have given him ourselves, especially with the Covid-19 situation restrictions in place, you kept us informed every step of the way with compassion and understanding.
We would recommend you to others based on our experience.

Reply from Raj Sehgal, Director at Summerville House

Thank you so much for your kind words. I know that our entire team will appreciate this and we will be sure to share it with them as this is what makes our job all the more worthwhile. Thank you so much for taking the time to review the Home.


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Review from Penny C (Daughter of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at this wonderful care home on 16th May. The Manager went way beyond the call of duty with his assistance and was extremely kind and compassionate with an unexpected situation. All other staff were equally helpful and kind and made the eventual arrival at my father's new home much
easier. A huge thanks to them all. I just have to pray now, that father will settle in. Obviously I am not able to comment fully about all of the following facilities, as my father is newly arrived.

Reply from Raj Sehgal, Director at Summerville House

Thanks for your kind words. It always good to receive positive feedback an I am sure Nigel & his staff will be thrilled to bits by your comments.


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Review from Hazel A A (Wife of Resident) published on 16 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently become a resident at Summerville Care Home. On the 17th April there was a tea party to celebrate the Queens 90th birthday. I was truly amazed at the trouble the staff went to, to make it a very special day. The entertainment was tops, the banjo man gave a great performance and
everyone who could was encouraged to get up and dance. It was a joy to see the happiness on their faces. What can I say to express how good it was for the residents at Summerville and also invited residents from other homes. I must say that the buffet food was excellent and the birthday cake was very special. The staff and helpers did a really wonderful job. Congratulations to everyone involved.

Reply from Raj Sehgal, Director at Summerville House

Thank you for your lovely comments, I am positive that the staff will be thrilled to bits.


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Current Review Score: 8.2 (8.192)

Overview of Review Score

The Review Score of 8.2 (8.192) out of 10 for Summerville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Summerville House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.192 Points relating to the number of positive Reviews for Summerville House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 1 Positive Reviews ÷ 5.2 = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Summerville House

What types of Care is Summerville House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Summerville House provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Summerville House have?

There are 18 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Summerville House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Summerville House to the centre of King's Lynn?

10.8 mile(s) as the crow flies, distance by road may be significantly further.