St Edmund's

Surrogate Street, Attleborough NR17 2AW
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9.6 40 Reviews
  • St Edmund's, Attleborough
St Edmund's is a residential care home in the South Norfolk village of Attleborough.

The home provides short-term and full-time care and support.

The home prides itself on providing person-centred care and support. All residents have their own room, many with ensuite facilities and there are communal living rooms, dining rooms and gardens. A varied programme of activities and events is provided, helping residents to be as involved as they wish.

The home is proud to be part of the local Attleborough and South Norfolk community and welcomes visitors to the home.

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Care Provided by St Edmund's

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jen Pochin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Edmund's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £983 – £1,243
    • RESPITE Self-Funded Residential Care £983 – £1,243

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact St Edmund's to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

St Edmund's Reviews (40)

Total of 40, showing 1-20
9.6

St Edmund's has a Review Score of 9.6 (9.554) out of 10, based on 9 reviews in the last 2 years. Over all time St Edmund's has 40 reviews.

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Review from Sheila D (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mum received was outstanding, she felt safe and cosy in her room and nothing was too much trouble. I would willingly recommend St Edmund's Care Home.

Reply from Jen Pochin, Manager at St Edmund's

Thank you so much for your kind words. We feel privileged to have had the opportunity to care for your mum and are so grateful for the trust you placed in us. If you ever need anything in the future, please don't hesitate to reach out. Wishing you and your family all the best. Kind regards the St Edmunds Team.


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Review from Patricia H (Daughter of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so caring and everybody is well looked after. You could not wish for a better care home.

Reply from Jen Pochin, Manager at St Edmund's

Thank you for your kind words. It has been a pleasure to look after your loved one and spend time with the wider family. Kind Regards the St Edmunds Team.


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Review from Susan S (Sister of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been hugely impressed with the quality of care given to my very elderly sister, who was a resident for over three years. Most important have been the compassion, kindness, and love shown not only to residents but also to family members. There has never been a sense of rush or hurry; staff have
always had time to talk. Support staff create artworks and crafts that make the building cheerful and homely. Added to this is a high level of technical skill: my sister was largely bedridden when at St Edmunds, but never developed bedsores, and had no infections beyond chest infections. Two months ago my sister had to be hospitalised and St Edmund's could have refused to take her back, since she now needed nursing care and was clearly in her last days. But they wanted her back, "She should be with us, she knows our voices." With the help of district nurses, St Edmund's made these last days cheerful and comfortable. I cannot thank them enough.

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Review from Paul M (Son of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum lost her second husband and was left unsupported, I brought her from Essex to Norfolk where she was placed in the care of St Edmund's Care Home. For over two years she was given more love, care and support from the amazing staff than she could ever have expected. She was safe, warm and enjoyed
the activities and entertainment provided. On my visits, she would often thank me for arranging her placement and tell me how happy she was. This was a real testament to the service provided by the management and staff. Her time spent as a resident was a comforting experience for all concerned. Well done and thank you St Edmund's.

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Review from Keith S (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was treated with so much care and dignity - it was like he was the only patient there and we were made very welcome when we visited and were kept constantly up to date by phone.
Beautiful place, excellent service provided by management and staff alike. Thank you all.

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Review from G C (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and staff were very friendly and welcoming. The home was very clean, tidy, nicely decorated and warm. My mother enjoyed her stay for two weeks of respite care, she enjoyed the food and said she was well looked after. We were made very welcome by everyone when we visited. The other residents
we met seemed very happy and positive.

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Review from T J (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had been at St Edmund's for nearly three years. The management have been very supportive and caring, not just to Mum but to the whole family. The staff were amazing with Mum, very kind, found time to talk about Mum's life and seemed genuinely interested. Now Mum has gone I hope to keep in touch
with the home.

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Review from Carolyn B (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to St Edmunds in October 2021, at the height of COVID restrictions. We were all concerned but had no need to be. From then until she passed away in July 2023, the staff made every effort they could to care for her.
They all treated her with kindness, respect, dignity and a lot of love.
They showed the same level of care towards all her family. Whenever she was ill or upset, the doctor was informed immediately and someone came to see her.
I would recommend St Edmunds to anyone they are a truly remarkable set of caring people.
Our love and thanks go to them all.

Reply from Jen Pochin, Manager at St Edmund's

Thank you so much for your very kind words, it was an honour and privilege to look after your mum. I know the staff thought very highly of you all as a family. I will pass on your gratitude to the staff. We do truly put our hearts and soul into the care given. Thank you once again for allowing us to provide this care to your mum.


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Review from Helen C (Niece of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Edmund's has been outstanding in the care of my aunt. The staff are all dedicated, caring and compassionate individuals. They contacted me whenever there were no problems and were always very polite and patient. The managers are outstanding, and I would recommend St Edmunds to anyone.

Reply from Jen Pochin, Manager at St Edmund's

Thank you for taking the time to leave a review. It has been a pleasure to care for your aunt. We are delighted that you are happy with the care we provide. Your words are much appreciated.


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Review from A T (Husband of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Jenny T (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in St Edmund's for two weeks of respite care. During that time, she was well looked after, always clean and tidy. She was encouraged to mix with other residents and join them for lunch, even though she was only there for a short time. The staff were helpful and patient with someone
who initially found it difficult to adjust to residential care. She received excellent care, and I had no concerns that she was not being looked after. She left after two weeks in a much better state of health than when she arrived.
The home is light, bright and cheerful, with a number of different areas for residents and guests to use. Guests were made welcome at all times. The only downside from my perspective was that I would have liked to be able to call her on a landline as she found the mobile very difficult to use.

Reply from Jen Pochin, Manager at St Edmund's

Thank you for the kind review and feedback. It was a pleasure to have spent time with your mother. We will take forward the information around the landline use and look to see if we can manage this in a different way rather than transferring calls to the mobile handset.


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Review from Jan M (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our dad received whilst at St Edmund's was wonderful. The staff looked after him and loved him like he was a member of their own family. They were caring and helpful to all of us, from his children to grandchildren. We love them from the bottom of our hearts.

Reply from Jen Pochin, Manager at St Edmund's

Thank you for your kind words. It was a pleasure caring for your father and spending time with the wider family. You will all have a special place in our hearts.


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Review from Susan M (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St Edmund's for 7-months; she says she is very comfortable there and is well taken care of. I live in the USA, and the care team have been great about keeping us informed. The manager has gone above and beyond taking time in her busy day to help Mum keep in touch with us. I have not
visited the facility, but friends who have been able to go, have said the staff are wonderful and helpful, and the home is very well kept.
Thank you to everyone who takes care of the residents and the facility.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support your mum is receiving at St Edmund's.


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Review from Anne B (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last 7 months of his life at St Edmunds, and I cannot praise the care he received highly enough. Despite the first few months being during a period of restricted visiting due to Covid, the staff did their very best to keep us informed and to facilitate visits as best they could. Towards
the end of his life, when we were able to visit more frequently, we were so impressed by the level of care and consideration he received. Every member of staff was kind, caring and gentle with my Dad. Both his physical and emotional needs were looked after. It was clear they had made the effort to get to know him and knew how to make him as comfortable and relaxed as possible. Not only did my dad receive a high level of care, so did we. We felt valued and looked after. We felt our views and concerns were given full consideration and acted upon. The care the whole team gave my dad was nothing short of superb.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your lovely comments about the care and support provided to your dad and to yourselves. We pass on our condolences for your loss.


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Review from Carol Q (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has just completed a fairly short stay at St Edmunds, and I would like to express my gratitude to the staff there for looking after her so well and attending to her needs.
The staff were unfailingly friendly and treated her with dignity and respect while keeping her safe.
So on behalf
of my mother as well as from me, I would like to wish them all well and say a big thank you for all their care.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mother received at St Edmunds.


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Review from John D (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Edmunds provided excellent care for my mother during her recent two-month placement with them. Visiting was complicated due to Covid restrictions, but the staff always went out of their way to ensure safe visits were supported. I was impressed by how much better my Mum looked after her few weeks
at St Edmunds, and she tells me all staff were lovely, and that she was very well fed! Mum had some hospital appointments whilst there, and this was also well supported by staff, they even provided drinks and food to go with her in case she was delayed and missed lunch. I work full time as a registered nurse, caring is my profession, and I can reassure anyone who’s loved one may be going to St Edmunds that they will receive excellent care from dedicated and kind staff.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mother received at St Edmunds.


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Review from Carol L (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed at St Edmunds temporarily after a hospital stay. This was not an easy time for her or the family, however, the members of staff acted in an extremely professional way, even during a stressful and unknown time with Covid being so prominent in society. My mother was extremely upset
and to lessen the situation; she was placed in a private room. This was a distressing time for her and the family, but the management and staff went above and beyond to comfort, understand and care for my mother in such a kind and professional way, and at all times, continuing to carry out rigorous procedures to keep residents and staff safe. I, unfortunately, due to Covid, did not visit my mother here, therefore cannot comment on activities or overall home, only on the excellent care and the way in which all staff supported all of us, especially Mum during this time. I'd highly recommend this home on the basis of what I have experienced, and am so grateful this was the place chosen for her.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments on the care and support your mother received at St Edmunds.


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Review from Amanda B (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say what amazing staff they have there. They looked after my mum in her last months and not only made her safe and settled but also helped me knowing that she was. My mum was a character and kept them on their toes but the staff became her great friends and she liked every one of them.
She even made them have a coffee with her at 2 am when she couldn't sleep. I must say nothing was too much trouble for the staff. I thank you all from the bottom of my heart and I know she would too. You're all amazing.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mum received at St Edmund's. We pass on our condolences to you for your loss.


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Review from Janice B (Daughter-in-law of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the care my mother-in-law recieved was excellent, her requirements were demanding and time-consuming, but were always carried out in a kind and professional manner by all the staff involved in her care. She may not have always showed her gratitude, but that was due to the circumstances she
was dealt with at the latter years of her life, but the family were certainly grateful to you all.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mother-in-law received at St Edmunds.


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Review from Stella D (Niece of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by Uncle since he moved to St Edmund's has been second to none. All the staff are very caring and look after the residents to a very high standard. The activities offered are also wide-ranging and engaging for residents. Food is of good quality with an excellent choice.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you so much for this glowing review of the care and support provided to your uncle at St Edmund's.


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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for St Edmund's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for St Edmund's is calculated as follows: ( (74 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 104 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for St Edmund's is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Inspirational Leadership award

Recipient: St Edmund's

Date: Friday 27 Oct 2023 More details

Top 20 Large Care Home Groups 2017

Recipient: Norse Care (Services) Ltd

Date: Saturday 01 Apr 2017 More details

Norfolk Care Awards 2014 - Promoting Dignity and Respect in Everyday Life

Recipient: St Edmund's

Date: Thursday 13 Feb 2014 More details

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Meet the Team (1)

Jen

Jen Pochin

Job Title: Registered Manager

Joined: 2016

The team at the home is well-trained to deliver the high quality values of NorseCare, ensuring that we remain a market leader of residential care homes, providing a truly homely feel for the people who live with us.


The team are encouraged to support people to lead positive, independent lives, providing dignity and support to everyone at the home. A full learning and development programme is provided to all staff. The home has good reputation in the local Attleborough community.


Frequently Asked Questions about St Edmund's

What types of Care is St Edmund's registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Edmund's provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does St Edmund's have?

There are 40 Single Rooms.

What are the Facilities & Services at St Edmund's?

Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is St Edmund's to the centre of Attleborough?

0.2 mile(s) as the crow flies, distance by road may be significantly further.