St Edmund's

Surrogate Street, Attleborough NR17 2AW
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9.4 40 Reviews
  • St Edmund's, Attleborough
St Edmund's is a residential care home in the South Norfolk village of Attleborough.

The home provides short-term and full-time care and support.

The home prides itself on providing person-centred care and support. All residents have their own room, many with ensuite facilities and there are communal living rooms, dining rooms and gardens. A varied programme of activities and events is provided, helping residents to be as involved as they wish.

The home is proud to be part of the local Attleborough and South Norfolk community and welcomes visitors to the home.

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Care Provided by St Edmund's

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jen Pochin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Edmund's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £983 – £1,243
    • RESPITE Self-Funded Residential Care £983 – £1,243

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact St Edmund's to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

St Edmund's Reviews (40)

Total of 40, showing 21-40
9.4

St Edmund's has a Review Score of 9.4 (9.409) out of 10, based on 8 reviews in the last 2 years. Over all time St Edmund's has 40 reviews.

Overall Experience

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Review from Gillian C (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in St Edmund's for about 17 months, and the decision for Mum to go into care was obviously very hard for us all. I would like to say that the staff at St Edmund's have always gone above and beyond their duties to look after my mum and the family, during this very upsetting and distressing
time. They treat us all like extended family, and I can’t thank them enough for how they deal with situations in a professional, safe but caring way, therefore, can’t recommend or thank them enough.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mum is receiving at St Edmunds.


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Review from Keith B (Husband of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault this home in any way.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support at St Edmunds.


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Review from Stephen C (Son of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, sister, and I have found the manager and all the staff to be caring and very helpful to residents and visitors alike. I would certainly recommend this home to anybody.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support at St Edmunds.


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Review from Ann J (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 10 weeks of his life in St Edmund's. I have nothing but praise for the loving care and attention he received during this time. Nothing was too much trouble for the staff and they gave me loving support at this sad time. All the staff were friendly and Dad had a good rapport
with them. I have no hesitation in recommending St Edmund's Home.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for taking time to send this review at this sad time. Please accept our condolences and thank you for your kind words about the care and support you and your father received at St Edmund's.


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Review from H H (Niece of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Edmund's staff and management are friendly and approachable, also very caring and my aunt was well looked after.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your lovely review of the care and support provided by the team at St Edmunds.


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Review from Marian H (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St Edmund's for almost a year - January to September/ October. Throughout her stay she was always well looked after, all her needs were met. As a family we enjoyed visiting because the staff were always friendly, welcoming and gave us the time to discuss issues if there were
any. We rated St Edmund's highly.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mother received at St Edmund's.


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Review from A N (Stepdaughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather was very happy in St Edmund's. The staff were marvellous so caring and engaging with him.
He loved the food there, it was just to his taste. The home was spotlessly clean with none of the smells associated with some care homes.
Nothing was too much trouble for the staff. When he passed
away the staff were so kind to us and they were upset too.
They packed his room up for us to save us the distress too. We can't praise or thank them enough.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support for your stepfather, please accept our condolences for your loss.


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Review from C B (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found to be very caring and professional.
Could not fault service provided.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support at St Edmunds.


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Review from Stephen S (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother whilst staying here had nothing but praise for the staff and the care she was given which is amazing praise indeed as she was not always easy to please and was not convinced that she needed to be in a care home (everyone else was!)

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support your mother received at St Edmunds.


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Review from John G (Husband of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Edmunds is only second best to your own home. The management, carers and residents are all very kind, could not wish for anything better.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind thoughts about St Edmunds care home.


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Review from Hazel R (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the manager, the assistant manager and all the staff very efficient and dedicated to their profession. They treated my father with respect in caring for him in what was to be the last months of his life. He was treated with dignity and always allowed to make his own decisions. My family were
also treated with respect and kindness especially myself as I needed comfort at a very difficult time of my life. I really can't thank them all enough for everything they did.

Reply from Richard smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support your father received at St Edmunds and also to you when he passed away. Please accept our condolences for your loss.


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Review from N M (Son of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found both the staff and management to be friendly and caring. Residents are treated with dignity and respect. Unfortunately, the home's event organiser is off long-term sick which has meant over the last few weeks the existing staff have only been able to put on activities on an ad-hoc basis
when time allows. In view of this, I believe a full-time event organiser needs to be appointed so that residents are kept occupied and stimulated daily.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support at St Edmund's. We note your comments about the activities and would encourage you to speak to the team at the home for more information or if you have any concerns.


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Review from A A (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was 85 when he went to live at St Edmund's and was very set in his ways.
Staff learnt how to handle him and accepted that he was unable to accept his loss of independence. Therefore they developed ways of keeping him safe etc... Without him realising.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your comments about the care received by your father at St Edmund's.


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Review from Lesley B (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the level of emotional care my dad has received, all staff work in a very friendly but professional way and do not give my dad any reason to worry about anything. He has been able to feel safe, happy, respected. I can trust all staff to be able to talk about anything on his
mind and he has been met with non-judgemental and uncomplicated responses that are to promote his well-being and self-esteem.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support your father has been receiving at St Edmunds.


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Review from B L (Son-in-law of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a warm and friendly environment with kind and helpful management and staff. My mother in law lived there for 18 months until her death at the age of 94. She was happy with her room and the way she was treated.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support you and your mother in law received here at St Edmund's. Please accept our condolences for your loss.


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Review from Lynne G (Daughter of Resident) published on 25 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Edmund's is a fabulous care home and the reason is wholly down to the people who work there. The carers couldn't be more considerate and professional, but all the staff make my mum's life with them as fulfilling as possible. There is a genuine caring attitude from everyone from the kitchen to the
night staff to the domestic to the maintenance Everyone! I honestly feel that everyone there looks out for and shares responsibility towards all the residents. In the five and a half years mum has been there, she has always been treated with dignity and respect but above all with affection. Without that human love and contact, I don't think people thrive and they do thrive at St Edmund's. Humour is also so very important to humanity and there is plenty of that at St Edmund's from all the staff.
Activities, entertainment and games are organised and offered. My mum really liked the lovely patting dog but was also fascinated when a snake handling experience was offered! Thank you from all her family!

Reply from richard smith, marketing manager at St Edmund's

Thank you for your kind words about the care your mum is receiving at St Edmunds. We are also very grateful for your lovely comments about the staff at the home, I've asked the Manager to share your thoughts with them. Kind Regards.


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Review from Lynne H (Niece of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living at St Edmund's since April 2016. She has gradually developed various health problems. She is very frail and now has a form of dementia, which means she is constantly shouting for help. The staff, without exception, have been kind, caring, gentle and patient with my aunt.
After
a recent stay in hospital from which she returned dehydrated, with bedsores and loss of weight, the staff have returned her to a stable condition.
St Edmund's is clean and has a warm and welcoming, friendly atmosphere.
I would not hesitate to recommend it.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care received by your aunt at St Edmunds.


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Review from Fred H (Husband of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and considerate, clean and comfortable residence. Very friendly staff, nothing is too much trouble and they are always on hand to help.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thanks for your kind words about the care provided to your wife at St Edmunds.


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Review from Sheila P (Wife of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used St Edmund's Home to provide care for my husband who has terminal cancer and also it allows myself some respite. We were both impressed with the home. It was clean, friendly and well-run. The staff are extremely professional and I had peace of mind during my husbands stay. We will use the home
again in the future if the need arises as my husband's health deteriorates knowing that the best care will be received.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support you and your husband have received at St Edmunds.


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Review from Pauline R (Wife of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are professional and friendly, any queries are sorted. The food, sausages not to my husbands liking but always a second choice. selection of vegetables. As a wife, I could not wish him to be a resident anywhere else, as I am contacted immediately if a problem arises. All round, I am extremely
satisfied.

Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your lovely comments about St Edmunds. With regards to your comments about the food, please continue to feedback to the team and they will always do their best to ensure your husband's wishes are met.


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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for St Edmund's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for St Edmund's is calculated as follows: ( (62 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 92 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for St Edmund's is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Jen

Jen Pochin

Job Title: Registered Manager

Joined: 2016

The team at the home is well-trained to deliver the high quality values of NorseCare, ensuring that we remain a market leader of residential care homes, providing a truly homely feel for the people who live with us.


The team are encouraged to support people to lead positive, independent lives, providing dignity and support to everyone at the home. A full learning and development programme is provided to all staff. The home has good reputation in the local Attleborough community.