St Nicholas House

Littlefields, Dereham NR19 1BG
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8.3 23 Reviews
  • St Nicholas House, Dereham
St Nicholas House is a thirty-eight bedroom home from Norse Care, dedicated to personalised care programmes and committed to the dignity of all clients.

The home also offers a six bedded specialist dementia care unit, where rooms are available to privately funded individuals or to those supported by Norfolk County Council under an agreed contract.

Norse Care are a provider that believes in on-going investment to keep up with care sector developments, maintaining a high quality of professionalism and offering assistive technologies. They are highly respected in the Norfolk area having built up a presence there for many years, supporting older people.

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Care Provided by St Nicholas House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Linda Curtis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for St Nicholas House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,404 – £1,462
    • Self-Funded Residential Dementia Care £1,404 – £1,462
    • RESPITE Self-Funded Residential Care £1,404 – £1,462
    • RESPITE Self-Funded Residential Dementia Care £1,404 – £1,462

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact St Nicholas House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

St Nicholas House Reviews (23)

Total of 23, showing 1-20
8.3

St Nicholas House has a Review Score of 8.3 (8.274) out of 10, based on 3 reviews in the last 2 years. Over all time St Nicholas House has 23 reviews.

Overall Experience

  • 16
  • 6
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Review from Colin W (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St. Nicholas for a year and I can honestly say that her care has been first-class.
The manager and her dedicated staff have been very helpful and supportive at a time which at times has been quite stressful for my family.
Thank you.

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Review from S J (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to comment on the way staff really go the extra mile at St Nicholas House. There is a wonderful fishpond in the garden which required some cleaning. The pond is funded and managed through fundraising. Funds would be stretched by professional pond cleaners, so the manager and two staff members
volunteered to clean the pond, which looked great after their hard work. I think this sums up the dedication of the manager and staff team to the quality of the residents' life experience, as so many residents and visitors enjoy watching the fish. A huge thank you for their hard work.

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Review from T M (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say the care home is the next best thing to home. Management is forward-thinking and proactive. I am reassured that the staff acts in Mum's best interest. The care home staff have been excellent. Mum has her ups and downs, but the manager has great insight into Mum's needs. A good manager leads
their staff well, and this is truly evident. Also, the home has always been honest and transparent, which is to the mangers credit. I know my mum feels safe here, and that is priceless.

Reply from Linda Curtis, Manager at St Nicholas House

Thank you for your kind comments; it means so much to us all to know that Mum feels safe at St Nicholas House.


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Review from Patsy M (Respite Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Nicholas House care home is very welcoming and caring. All staff are keen to ensure standards are maintained. Respect/privacy/dignity is acknowledged at all times. A peaceful environment throughout, and although very busy at times, the care never falters.

Reply from Sarah Hill, Customer Relationship Manager at St Nicholas House

Many thanks for your kind words and for taking the time to share your experience of St Nicholas House and the team with others; it really is appreciated.


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Review from Jane G (Niece of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In April, my aunt passed away at St Nicholas House. She was 96 and had spent her last few years as a resident in the Dementia unit.
My mother, brother and myself were overwhelmed by the wonderful care she received in her final years.
The staff at the home are outstanding.
So well trained.
The home
has a brilliant management team.
The care staff, front of office, catering staff, cleaning staff, and anyone else I've failed to mention are all so professional.
The group care should be very proud of the team at St Nicholas House.
Thank you for caring for our aunt and making her last few years safe and comfortable.

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Review from Sara J (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad came to the home in October 2021, he and us have always been treated with respect, and every member of staff is friendly and always keeps us informed of anything we need to know. Dad has settled in really well after being on his own for a couple of years, he feels safe knowing that if he
needs anything then someone is nearby to lend a hand.

Reply from Caroline Beale, Customer relationship manager at St Nicholas House

All the staff would like to say thank you for your kind comments. We are so pleased dad has settled here at St Nicholas House.


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Review from Stephanie W (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, polite and are very caring.

Reply from Caroline Beale, Customer relationship manager at St Nicholas House

All the staff at St Nicholas House would like to thank you for your kind comments.


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Review from Jason F (Son of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff that work at St Nicholas House are fantastic, dedicated and well trained. My father is currently residing there and never has any complaints whatsoever. I ask him regularly, and he always tells me he is treated with respect and dignity. The facilities are good, clean and today. The food is
excellent, and Dad enjoys the meals.

Reply from Caroline Beale, Customer relationship manager at St Nicholas House

All of us at St Nicholas House would like to say thank you for your kind comments.


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Review from Eileen H (Resident) assisted by family/friend published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident since May this year. Having been living on my own for so long, I was very independent and set in my ways and found it very difficult to adjust. I was somewhat unhappy and frustrated at first, and surprisingly, easily upset. Throughout this settling in period, the staff were kind,
considerate and understanding of my needs. I am happy to say that I am much more settled and have adapted to life in the home. The only downside at the moment is the lack of activities and social contact permitted due to the restrictions imposed by Covid. Hopefully, these will change in the future.

Reply from Caroline Beale, Customer relationship manager at St Nicholas House

All of us at St Nicholas house would like to say thank you for your kind comments, and we all hope that soon life will get back to normal.


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Review from D B (Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well. The staff have been very kind.

Reply from Caroline Beale, Customer relationship manager at St Nicholas House

All of us at St Nicholas House would like to thank you for your kind comments.


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Review from Sally M (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of St Nicholas House since May 2020. With her diagnosis of Alzheimer's, she was struggling to understand the restrictions of the Covid pandemic at home, and so, she initially went into St Nicholas House for temporary respite care but has remained there ever since. Because
of the pandemic, I had not had the opportunity to visit local homes and decide the best one for her needs. I relied on the advice of community mental health support and reviews, such as this, on the website. What I found at St Nicholas House was an absolute gem of a care home right in the centre of town. I could not be more pleased with the care my mother receives. She is in a safe, happy environment and has established strong bonds with the amazing staff. They understand her changing needs, and nothing is ever too much trouble.

Reply from Caroline Beale, Customer relationship manager at St Nicholas House

Thank you for your kind comments, it means so much to us all at St Nicholas House , its pleasure for us all to look after your mum and know that you are happy with the care and support mum receives.


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Review from Kevin M (Son of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my relative became a resident, he was made very comfortable, welcome, safe and cared for. We, as his family, were equally made to feel welcome. Staff were very accommodating and did everything they could, given the restrictions in place. They often went the extra mile by getting items
for him that he liked. Spending time with him if he was low, lonely or even grumpy. Being extremely patient with him when he was being difficult, displaying kindness and caring. Staff are always available to answer questions from us and there to reassure us. We couldn't have wished for a better place for him to spend his last few months, so much so that at his funeral, a collection was taken for the staff. This is to be used by the staff however they wish to do so, a meal, takeaway, drinks, to say a huge thank you for doing all that you do. We, as a family, would definitely recommend St Nicholas House.
Thank you from the bottom of our hearts.

Reply from Caroline Beale, Customer relationship manager at St Nicholas House

All the staff at St Nicholas House would like to thank you for your kind comments and the donation for the staff. This means so much to us all it was a privilege to care for your Dad.


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Review from Wendy S (Niece of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find St Nicholas House to be very good for my uncle; he is very happy and content living there.
Food very good, and staff look after him very well.
He has a nice room and everything he needs.
Staff keeps me informed about anything he requires or any issues.

Reply from Caroline Beale, Customer relationship manager at St Nicholas House

Thank you for leaving such a lovely review. It means so much to us all at St Nicholas House to know that we are doing great work and our residents are happy and well looked after.


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Review from Karen P (Daughter-in-law of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmother-in-law of 102 years of age moved into St Nicholas House in 2015. The care, consideration and tolerance by the staff is beyond me. We visit every seven to ten days and after two hours we are exhausted, but the staff is always nearby and try to please her needs and ours. They are such a
cheerful crowd.
I went to their Fete for the first time this year and was so surprised to see ALL the staff turn up and amazed as to how many locals from Dereham came and supported the home, it was a joy to see.
Also, the staff that finished at 2pm went home, then came back with their family to join in with the activities.
So rare to see today how devoted they are to the care home.
My stepmother-in-law is still with us, now of 105 years of age.

Reply from Richard Smith, Marketing Manager at St Nicholas House

Thank you so much for your kind review of the care and support your relative is receiving at St Nicholas House. As you know, she is the oldest resident at the home and is well-loved by all the staff at the home.


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Review from A B (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the care given especially as this is a care home and not nursing home - a lot is expected of the staff who do a brilliant job considering there are so few of them. They treat my mother-in-law with the greatest respect and are always prepared to listen to any issues we have.
It gives us peace of mind to know she is so well looked after.

Reply from Richard Smith, Marketing Manager at St Nicholas House

Thank you for your comments about the care and support your relative is receiving at St Nicholas house.


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Review from E B (Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience of residing at St Nicholas House for approximately 4 and a half years is of being taken care of and of being made comfortable in my old age with no intention of a move to another provider.

Reply from Richard Smith, Marketing Manager at St Nicholas House

Thank you for your kind thoughts about the care and support you have received in 4 and a half years at St Nicholas House.


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Review from Julia E (Respite Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am leaving St Nicholas house in Friday but would like to take this opportunity today how very grateful I am to all the wonderful staff in all areas for their kindness, thoughtfulness and professionalism. A big thanks to all for helping me to be the person I am and able to lead a normal life again.

Reply from Richard Smith, Marketing Manager at St Nicholas House

Thank you for your kind comments about the care and support you have received at St Nicholas House.


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Review from S M (Friend of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident is content.
Good care plan.
Room and chair good.
Said food was very good.
Well staffed.
All pleasant, helpful and caring.

Reply from Richard Smith, Marketing Manager at St Nicholas House

Thank you for your kind review of St Nicholas House.


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Review from Jane L (Niece of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was a resident for 14 years and during that time I have had no worries or concerns about his care as he has been so well looked after. My uncle has just received End of Life Care at St Nicholas House and the staff have all been tremendous. Not only have they been so caring, they have also been
so supportive to me. I would never hesitate to recommend this wonderful home. It is also very clean and there have never been any smells. If I was an age to need residential care, I would hope I could go to St Nicholas House

Reply from Richard Smith, Marketing Manager at St Nicholas House

Thank you for your kind words about the care and support your uncle received at St Nicholas House.


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Review from Bridget S (Daughter-in-law of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my mother-in-law on a weekday morning. The care home is extremely well located and has a pleasant tidy garden and good access. The residents were enjoying their breakfast and the staff were very welcoming. Residents were happy and chatty and the atmosphere was lovely. It did not smell like
a care home or hospital, it was homely. We liked the collages on the walls and the way the staff were interacting with residents - they were genuinely friendly and not patronising. I am happy that my mother-in-law is so well looked after and that she is staying in this care home.

Reply from Richard Smith, Marketing Manager at St Nicholas House

Thank you for your lovely comments about St Nicholas House and the care your mother in law is receiving.


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Current Review Score: 8.3 (8.274)

Overview of Review Score

The Review Score of 8.3 (8.274) out of 10 for St Nicholas House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for St Nicholas House is calculated as follows: ( (23 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.645 Points relating to the number of positive Reviews for St Nicholas House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 3 Positive Reviews ÷ 7.6 = 0.395

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Linda

Linda Curtis

Job Title: Registered Manager

Joined: 2021

When I first left school, I knew that care was my vocation. I have worked in the care sector for many years and started with NorseCare in 2004. I have always found the job fulfilling and have built good relationships with both residents and their families,
giving the best care possible.


I moved to St Nicholas House in 2015 as Deputy Manager. We have an excellent team and I am always encouraging and supporting staff with new ways of working. I am now embracing the opportunity of being the Manager.


I pride myself on providing person centred care and am passionate about all the residents I support. Seeing them each day, smiling and chatting with staff and other residents in an environment that feels like home is the best reward of the role.


Frequently Asked Questions about St Nicholas House

What types of Care is St Nicholas House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Nicholas House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does St Nicholas House have?

There are 38 Single Rooms.

What are the Facilities & Services at St Nicholas House?

Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is St Nicholas House to the centre of Dereham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.