St Nicholas House

Littlefields, Dereham NR19 1BG
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8.3 23 Reviews
  • St Nicholas House, Dereham
St Nicholas House is a thirty-eight bedroom home from Norse Care, dedicated to personalised care programmes and committed to the dignity of all clients.

The home also offers a six bedded specialist dementia care unit, where rooms are available to privately funded individuals or to those supported by Norfolk County Council under an agreed contract.

Norse Care are a provider that believes in on-going investment to keep up with care sector developments, maintaining a high quality of professionalism and offering assistive technologies. They are highly respected in the Norfolk area having built up a presence there for many years, supporting older people.

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Care Provided by St Nicholas House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Linda Curtis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for St Nicholas House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,404 – £1,462
    • Self-Funded Residential Dementia Care £1,404 – £1,462
    • RESPITE Self-Funded Residential Care £1,404 – £1,462
    • RESPITE Self-Funded Residential Dementia Care £1,404 – £1,462

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact St Nicholas House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

St Nicholas House Reviews (23)

Total of 23, showing 21-23
8.3

St Nicholas House has a Review Score of 8.3 (8.274) out of 10, based on 3 reviews in the last 2 years. Over all time St Nicholas House has 23 reviews.

Overall Experience

  • 16
  • 6
  • 1
  • 0
  • 0

Date Published

23
1
2
3
20

Review from Helen B (Daughter of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in to live at St Nicholas House in January 2014. She was initially in another place. Mum didn't really settle in well, staying mainly in her room, other than meal times. Upon moving into St Nicholas House she was instantly significantly happier. The entire staff - carers, office staff,
kitchen staff were absolutely amazing. I often called at meal times and was extremely impressed with the meals provided. The cares were always very kind and patient with mum. She loved them all. She was always treated with dignity. We only ever had an issue with the laundry system but that improved recently. I could not praise the place highly enough.

Reply from richard smith, marketing manager at St Nicholas House

Thank you for your lovely feedback about St Nicholas House.


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Review from Malcolm G (Son of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, just a brilliant care home. They treated my dad extremely well as if one of their relatives. All staff were happy and did their utmost for my dad. We went to the home twice a week and nothing was ever an issue, or there were concerns. Treated as individual. One of the carers came to
visit dad in hospital twice in his last days on this planet. Highly recommended for your loved ones!

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Review from Trevor L (Son of Resident) published on 31 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at St Nicholas House since June 2014 as a result of frailness and reduced mobility. Care facilities were good to excellent with positive and helpful attitude of the home was exceptional and my mothers experience of residential care was very positive. My mother has increasing
nursing needs and the home has tried to meet them within the limits of the resources that are available. My mother now receives end of life care. I talk to both other residents and staff and my overall impression of St Nicholas House is positive as it's reputation in the general community.

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Current Review Score: 8.3 (8.274)

Overview of Review Score

The Review Score of 8.3 (8.274) out of 10 for St Nicholas House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for St Nicholas House is calculated as follows: ( (23 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.645 Points relating to the number of positive Reviews for St Nicholas House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 3 Positive Reviews ÷ 7.6 = 0.395

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Linda

Linda Curtis

Job Title: Registered Manager

Joined: 2021

When I first left school, I knew that care was my vocation. I have worked in the care sector for many years and started with NorseCare in 2004. I have always found the job fulfilling and have built good relationships with both residents and their families,
giving the best care possible.


I moved to St Nicholas House in 2015 as Deputy Manager. We have an excellent team and I am always encouraging and supporting staff with new ways of working. I am now embracing the opportunity of being the Manager.


I pride myself on providing person centred care and am passionate about all the residents I support. Seeing them each day, smiling and chatting with staff and other residents in an environment that feels like home is the best reward of the role.