Sydney House

Brumstead Road, Stalham, Norwich NR12 9BJ
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9.2 26 Reviews
  • Sydney House, Norwich
Sydney House is a residential care home owned by NorseCare, offering   professional care and support that is tailored to the personal needs of all residents.

The interior is ideal for individuals with reduced mobility and proves a pleasant place for loved ones to visit, often welcoming entertainers and with a varied activity programmes.

Sydney House is registered with the Care Quality Commission and the team are fully resourced and informed to keep up with care sector developments.

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Care Provided by Sydney House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Teighan Burrows (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sydney House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,318
  • (these prices are only a guideline, please contact Sydney House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Sydney House Reviews (26)

Total of 26, showing 1-20
9.2

Sydney House has a Review Score of 9.2 (9.192) out of 10, based on 7 reviews in the last 2 years. Over all time Sydney House has 26 reviews.

Overall Experience

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Review from D F (Son of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very welcoming care home, the staff are very polite and caring. The management team at Sydney House are doing a fantastic job making sure that the resident's needs are met. Sydney House is a very clean care home and the cleaning staff do a fabulous job. A fascination in Sydney House is the
wall decor which gives so much pleasure to residents as it does visitors, especially the dining room picture.

Reply from Teighan Burrows, Manager at Sydney House

Thank you so much for your kind words and for taking the time to review Sydney House - it really means so much to us that you are happy with the care we provide and I am pleased you like our new decals.


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Review from Carl N (Son of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view, the care for my mother is 100%. It is so important to me and my sister that Mum is looked after and is safe and that is the case in Sydney House Care Home. The staff and management work so hard and really care for the residents.

Reply from Teighan Burrows, Manager at Sydney House

Thank you so much for your kind words and review - it really means so much to us that you are happy with the care that Mum has at Sydney House. Your support for the home is so much appreciated, and we love having you visit our home.


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Review from Howard H (Son of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for a better placement for Mum, she was able to treat it like her own home, and she was made to feel comfortable and when the family visited we were all made welcome by management and staff. Her room was perfect for her. She enjoyed the food and drink and the support she needed.
Management was open and supportive at all times and kept me up to date with Mum's health and care. Thank you to all.

Reply from Teighan Burrows, Manager at Sydney House

Thank you so much for your lovely comments. I am so pleased to hear that you felt welcomed, that Mum saw Sydney House as her home and that you had such a positive experience with us. We look forward to keeping in touch and seeing you again in future visits.


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Review from Sarah I (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of using Sydney House has been exemplary, as a family we are spread across the country. The management and staff have been so supportive, caring, and professional. Our mum really struggled with the thought of going into a care home, it took her a long time to settle. She was supported
through all of this by staff and management and support from her family. We would like to thank you all, we will never forget Mum's time with you. We would highly recommend Sydney House!

Reply from Teighan Burrows, Manager at Sydney House

Thank you so much for your lovely feedback and recommendation of Sydney House. Mum was a big part of our family here at Sydney House and I am pleased that she came to see this as her home. Thank you so much for your support too - It has been a pleasure to get to know you and work together to ensure Mum received the best quality care.


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Review from J W (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sydney House is inviting and has a homely, family feel. When visiting, you don’t feel like you’re imposing or getting in the way. The staff are proactive in seeing the residents are stimulated and entertained. It’s a nice place to be.

Reply from Georgina Cook, Deputy Manager at Sydney House

Thank you for your review and positive feedback. We are really pleased that you experienced the homely/family feel of Sydney House and feel it is the place to be.


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Review from S D (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. Had no complaints about food and it is very clean.

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Review from M G (Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home. All the staff are first class. I always tell people they will do anything for you. They are always first class, doing a great job at all times.

Reply from Teighan Burrows, Manager at Sydney House

Thank you so much for your kind words. I am glad that you feel supported by the staff here at Sydney House – we endeavour to make sure that everyone feels at home, respected and empowered within our care.


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Review from Paul H (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management could not have been more friendly or helpful. Mum was treated with understanding when she was upset and with real warmth at all times. Management has helped us through the maze of social care. The friendliness of the staff is reflected in a warm and welcoming atmosphere among
the residents.

Reply from Teighan Burrows, Manager at Sydney House

Thank you so much for this lovely review. We take pride in caring for our residents and their loved ones as part of our family. It has been a pleasure to have mum with us for the short time she was here, and we wish her all the best in her new home. We are so pleased and happy that she will be closer to her family.


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Review from Lee B (Daughter of Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an ex-social service's trained manager, then a private homeowner myself (now retired), I hope I am qualified to comment! The carers/support was excellent - the staff were attentive and treated residents with dignity. Management was supportive and compassionate. Rooms were good - always clean. Catering
was of a high standard, varied and plentiful. Drinks were available at all times, and encouraged activities were imaginative and varied - outside when possible, with ice cream and cold melons offered to residents. The residents were safe and secure at all times - equipment was well used - correctly. Well done. Obviously, an ex-social services home, had the building leant itself to "ensuite" facilities, the home would have been excellent in all respects.

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Review from K W (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Sydney House enough! They looked after my mum so well and kept me informed regarding her stay. The kindness and compassion that the staff showed my mum and I was excellent! The staff are a true asset, always smiling, helpful, respectful, kind and singing... and a box of tissues always
to hand. The staff really did go above and beyond for my mum; two staff members even came to her funeral. This just reassured me that my mum was missed, not just by me and that Sydney House really was her home with an extended family! She wasn't just another customer or resident.
If anyone out there is reading this review, I can tell you I worked for the NHS for 25-years, and over my time, I had seen some really distressing homes! Sydney House is safe, caring and clean (my feet never stuck to the floor!), with staff who take pride in what they do and treat the residents as if they were their own loved ones. Thank you.

Reply from Caroline Beale, Customer relationship manager at Sydney House

Thank you so much for this amazing review and the endorsement that Sydney House really is a home from home, with staff that are compassionate and caring. It has been a pleasure to have mum stay with us and get to know and support you as part of our family. I am sure that all the staff here at Sydney House will appreciate your comments greatly, especially during these challenging times with the pandemic. We wish you well for the future, and if you ever need anything, please do give us a call.
Best Wishes – The Sydney House Team


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Review from Jacqueline E (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have done their best over the last difficult year to allow visits, if and when allowed. They are always cheerful and are very kind and helpful with Mum. She is very happy that she can now get her hair done and hopefully, they will be able to arrange some entertainment shortly as this is something
she really enjoys, having very poor eyesight and quite deaf, she needs some other attractions.

Reply from Caroline Beale, Customer relationship manager at Sydney House

Dear Mark, thank you so much for taking the time to provide us with such a wonderful review.


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Review from Sally D (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Almost 4-years ago, Mum was allowed to have a few days holiday at Sydney House, Mum didn't want to go home; I think she felt safe. Memory loss was getting worse, but at Sydney House, she changed almost immediately taking pride in herself again, eating regular meals, and most of all, mixing with the
residents and staff. It's hard giving up control of a loved one, at Sydney House I was always told of any problems and mishaps. The staff, Mum liked them all, were patient, approachable and valued by us both, as was the local doctor. Sadly Mum passed away, it happened so quickly I wasn't with her, thankfully, the kind staff were by her side, which I will always be grateful for. The last year's of mum's life had been made very enjoyable by all at Sydney House.

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you for this very kind review of the care and support your mum received at Sydney House - please accept our condolences for your loss.


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Review from Sharon M (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Sydney House are extremely friendly, yet still, show very professional qualities. They are always prepared to listen to any concerns and act upon them, if necessary. We, as a family, are kept up to date with all matters regarding the home and our loved ones. We feel that Sydney House staff
have become one of our family.
The home is spotlessly clean, the residents are immaculately presented, and my mum tells me meals are delicious!

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you for your kind comments about the care and support your mum is receiving at Sydney House.


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Review from Wendy D (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During Dads short stay at Sydney House, he was looked after with great care and respect. The staff were wonderfully kind and thoughtful, always making time to chat when we had a concern. During November lockdown, we lost our dear Dad. An amazing member of staff stepped in to help when we couldn't be
there, going beyond her duties for the task she undertook, we will be forever grateful, thank you, and thank you Sydney House.

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you for your kind comments about the care and support your Dad received at Sydney House - please accept our condolences for your loss.


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Review from Paula W (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sydney House restored our faith in care homes after my dad attended there for respite care. Poor Dad had negative experiences of the last 2 care homes he had attended. The management at Sydney House welcomed our feedback and communication and did everything possible to make Dad feel welcome. Dad had
to overcome 3 initial concerns, one being he had to self isolate, he had no en-suite and his room was tiny. Dad is not good at accepting change but the staff used great listening skills and turned Dad's stay round to be thoroughly enjoyable. He ended up loving his room and comparing it to a 5-star hotel. He tried new foods and ended up loving it all. He made new friends and became a confident, independent person, who enjoyed thinking for himself, someone we had not experienced for a very long time. Thanks to everyone at Sydney House.

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you for this glowing statement about the care and support your dad received at Sydney House.


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Review from Tina L (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager or the staff at Sydney House enough for taking such good care of my dad during his stay with them. He had previously had a bad experience in a care home, and we were dreading his stay, but he loved it! The staff were so caring and helpful, and he loved the food. He likened
it to a 5-star hotel, and although he was ready to come home after some respite, he was sad to leave. Nothing was too much trouble, and the manager was always happy to talk to us about any concerns we had. I would highly recommend Sydney House to anyone seeking care for a loved one. Thank you all so much for everything, my dad left a very different and better person, and that's due to the wonderful care he received.

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you so much for this amazing review of the care and support your dad received at Sydney House. I hope we have allayed your fears and we hope he will consider another stay with us in the future.


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Review from Ian H (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Sydney House for 5 months before she passed away. Everything seemed to meet the help and care she needed. We found the management and staff very friendly and obliging. We have no complaints.

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you for your kind words about the care and support provided to your mum at Sydney House. We pass on our condolences for your loss.


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Review from S H (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, friendly staff. Friendly atmosphere. Dad is happy and settled, and well looked after. Choice of meals. Sydney House is really home from home. The home is clean and no unpleasant smells.

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you for your kind comments about the care your Dad is receiving at Sydney House.


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Review from Graham T (Son of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are truly pleased that my mum was a resident of Sydney House over the last few months. We honestly believe that she could not have been in more capable hands. The professionalism of all members of staff is only strengthened by their friendliness and willingness to help. All members of
my mums family, her friends and our 2 Newfoundland dogs were always made to feel welcome and nothing ever seemed to be to much trouble there was always someone available for a chat whether it was asking for advice about her care or literally just for a natter
We honestly believe we can never repay the debt of gratitude we owe to all members of management and staff at Sydney House

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you for your kind words about the care and support your mum received at Sydney House.


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Review from Anne T (Daughter-in-law of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mother in law recently placed at Sydney House.
In that short time, I have witnessed positive things, for example, there is always staff present, the home is very clean and pleasant.
Any queries have always been answered.
Her room is very basic but always presentable.
There appears to be lots of
positive energy around.

Reply from Richard Smith, Marketing Manager at Sydney House

Thank you for your kind feedback about your positive observations at Sydney House.


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Current Review Score: 9.2 (9.192)

Overview of Review Score

The Review Score of 9.2 (9.192) out of 10 for Sydney House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Sydney House is calculated as follows: ( (62 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.478 Points relating to the number of positive Reviews for Sydney House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Teighan

Teighan Burrows

Job Title: Registered Manager

Joined: 2019

I have previous experience of working with children with emotional and behavioural issues, adults with learning difficulties, as well as my current experience of working with the elderly. I’ve been with NorseCare for nearly 15 years, working in a number of roles during that time. Progressing through NorseCare’s Emerging Talent programme, I became a Deputy Manager at Sydney House, and became Manager earlier in 2019.


I believe in leading by example to ensure a high level of care is delivered at all times, and, with the support of the care team at the home, I am keen to develop the home further in the local community, focussing on delivering high quality person centred care for everyone to enjoy.


Frequently Asked Questions about Sydney House

What types of Care is Sydney House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sydney House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Sydney House have?

There are 45 Single Rooms.

What are the Facilities & Services at Sydney House?

Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Sydney House to the centre of Norwich?

13.5 mile(s) as the crow flies, distance by road may be significantly further.