Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.
24 hour visiting welcomed
Parking available outside home
Thomas Tawell House has a Review Score of 9.6 (9.570) out of 10, based on 20 reviews in the last 2 years. Over all time Thomas Tawell House has 43 reviews.
Review from R S (Sister-in-law of Resident) published on 22 July 2024
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard H (Friend of Resident) published on 4 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Amanda Bensly, Regional Manager at Thomas Tawell House
We are so pleased you get that warm and professional Thomas Tawell House welcome each time you visit. Those who are important to our residents are also very important to us, and we are pleased you feel this with each visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan L (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Amanda Bensly, Regional Manager at Thomas Tawell House
Thank you for your lovely feedback. It is such a pleasure to be able to support your Mum. We all enjoy your daily visits. Thanks for your support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer B (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Amanda Bensly, Regional Manager at Thomas Tawell House
Thank you for your great feedback. The staff will be overwhelmed to hear about the impact of their care and support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia D (Sister of Resident) published on 4 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Amanda Bensly, Regional Manager at Thomas Tawell House
Thank you for your lovely feedback. We feel very privileged to have your brother as part of our Thomas Tawell House community. The staff will be so pleased to know their care is making such a big difference to your brother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet M (Friend of Resident) published on 4 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Amanda Bensly, Regional Manager at Thomas Tawell House
Thank you for your kind feedback. We are so pleased you enjoyed the carnival day as much as we did. It is a pleasure to be able to support your friend at the home and we always look forward to welcoming you when you visit each week.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T A (Husband of Resident) published on 15 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Amanda Bensly, Regional Manager at Thomas Tawell House
Thank you so much for your kind and positive feedback. This will be shared with the team. It is a pleasure to support your wife and we look forward to your visits with her, which are always so joyful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzi B (Niece of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marion B (Niece of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tina T (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Resident) assisted by family/friend published on 21 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D L (Resident) assisted by family/friend published on 10 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth S (Friend of Resident) published on 6 July 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David H (Friend of Resident) published on 18 May 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Daughter-in-law of Resident) published on 16 May 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P R (Son of Resident) published on 9 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katrina L (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.570) out of 10 for Thomas Tawell House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.570 for Thomas Tawell House is calculated as follows: ( (161 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 235 Ratings = 4.57
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thomas Tawell House is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Mar 2025
We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.
Loading
Loading events
Job Title: Registered Home Manager
Joined: 2023
Ellie is the new registered manager at Thomas Tawell House.
