Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH
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9.6 43 Reviews
  • Thomas Tawell House, Norwich
Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss.

Recently purchased by Black Swan care group, the home is being extensively refurbished to create a bright and comfortable environment for the residents.

Most of the 37 bedrooms have en-suite facilities and residents are welcome to decorate and personalise their rooms. There is a dining room, adapted bathrooms and communal living rooms, including the newly redecorated Mitre Room; throughout the home there’s specialist flooring and colourways to assist residents with sight impairments to move around the home independently.

Sweet smelling plants and flowers have been planted in the private garden to create a sensory experience.

There is an array of stimulating and engaging group and one-to-one activities available for residents to enjoy – based on their preferences.

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Care Provided by Thomas Tawell House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ellie Johnston (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Thomas Tawell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.
  • (these prices are only a guideline, please contact Thomas Tawell House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Thomas Tawell House Reviews (43)

Total of 43, showing 21-40
9.6

Thomas Tawell House has a Review Score of 9.6 (9.570) out of 10, based on 20 reviews in the last 2 years. Over all time Thomas Tawell House has 43 reviews.

Overall Experience

  • 31
  • 10
  • 1
  • 1
  • 0

Date Published

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Review from S M (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as Mum arrived, she immediately felt relaxed and happy after being so anxious in a home she could no longer manage and living on her own. Thomas Tawell House is like one big family. The nurses and carers genuinely love the residents. It has a really warm atmosphere and they regularly have days
out. They have activities and entertainment at the home and for us, it is a real pleasure to visit Mum because she is so happy.

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Review from S F (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for Mum is excellent. The change in her wellbeing has been excellent. She is clean, tidy and eats and drinks well. Something she wasn't doing in her own place.

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Review from A B (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff are all very caring, including the receptionist, carers and laundry staff. When Mum had a problem with her room, they were very quick to respond and move her to a different room, with quieter residents nearby.

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Review from J W (Daughter-in-law of Resident) published on 10 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated with love and dignity. The home is clean and welcoming. We are glad she is there and loved so well.

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Review from Kevin M (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home enough, what they have done for my mother has been outstanding. Treated her with dignity and respect, at all time. The staff are friendly and professional in everything they do. A great place all round (well done).

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Review from A R (Son of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues, although I have no experience of other establishments or at times when there has not been Covid.

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Review from N L (Son of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looks after Mum with care.

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Review from Paul R (Son of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very friendly home, clean and tidy.
Staff are very helpful with good management.

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Review from M W (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premises are always clean and tidy and smell fresh. Staff are friendly, helpful and will always happily find the relevant person for you to get answers to your questions.

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Review from Steve B (Son of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite Sad only being here temporarily, the management and staff are very friendly, approachable and professional in their job roles. They cover everyone's needs and maintain very high standards of care.

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Review from M M (Son of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and management. Great home for my mother, friendly and caring. Great food and drinks are available from what I see for a short period before lockdown. The room was very clean and tidy but basic a very small critique as every aspect is great. Thanks!

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Review from Barry D (Brother of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are amazing and genuinely care for the residents of the home. My brother is currently in their care and he is so much happier and content compared to the hospital and another rehab centre that he was sent to. I am concerned that he may be move due to funding which would be disastrous
for both his emotional and physical wellbeing, especially as he has learning disabilities.

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Review from Andrena H (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was in perfect order. Staff were kind and helpful. Food was good.

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Review from Paul L (Son of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with the utmost respect by a diligent and caring, praiseworthy staff. The rooms are more than adequate - clean and well-appointed. The meals are well prepared, nicely presented and the portions well suited to my mother. Staff are readily helpful and show concern whenever I have
a query or need. Nothing appears too small to be attended to. I cannot praise the whole facility enough.

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Review from Janet B (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive staff. Always friendly and nothing seems too much trouble.

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Review from Helen B (Granddaughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been in your care home for a few months and the care she has received has been so amazing. You support her physically, mentally and emotionally to a very high standard with dignity. You cater for her blindness excellently, and I see this with all your other residents. If she is ill you
get the doctor straight away. I can always leave my gran in very capable hands which is such a Godsend.

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Review from Thomas M (Brother of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my weekly visits, I have found the staff helpful, friendly and cheerful.

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Review from M B (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a relatively new resident and has settled in so well, we are delighted.
The staff are caring and pleasant to residents and visitors alike.
Mum cannot speak highly enough of the food which she really enjoys. One of the trustees visited mum just after a couple of days. I was impressed
that mum had a bag of presents from the staff on Christmas morning.

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Review from Karen H (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been with Thomas Tawell House approximately 18 months and over this period, I cannot fault the love, care and support given to her and me. I feel she is well looked after and given individual care as needed. Any issues with health have been dealt with efficiently.


The home is always clean,

welcoming and has a lovely atmosphere. Staff are amazing.

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Review from Patricia D (Niece of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt has now been at Thomas Tawell House for 5 years. She is 101 years old and I consider she is being very well cared for. She is fortunate in as much that she is still able to get herself up and put herself to bed. Help is always available if she needs it or agrees to ask for it. As her next of
kin and have P.O.A. I feel able to speak with staff/Manager if I have any concerns.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Thomas Tawell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Thomas Tawell House is calculated as follows: ( (161 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 235 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thomas Tawell House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.


Awards / Recognitions (10)

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Meet the Team (1)

Ellie

Ellie Johnston

Job Title: Registered Home Manager

Joined: 2023

Ellie is the new registered manager at Thomas Tawell House.