Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH
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9.6 43 Reviews
  • Thomas Tawell House, Norwich
Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss.

Recently purchased by Black Swan care group, the home is being extensively refurbished to create a bright and comfortable environment for the residents.

Most of the 37 bedrooms have en-suite facilities and residents are welcome to decorate and personalise their rooms. There is a dining room, adapted bathrooms and communal living rooms, including the newly redecorated Mitre Room; throughout the home there’s specialist flooring and colourways to assist residents with sight impairments to move around the home independently.

Sweet smelling plants and flowers have been planted in the private garden to create a sensory experience.

There is an array of stimulating and engaging group and one-to-one activities available for residents to enjoy – based on their preferences.

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Care Provided by Thomas Tawell House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ellie Johnston (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Thomas Tawell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.
  • (these prices are only a guideline, please contact Thomas Tawell House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Thomas Tawell House Reviews (43)

Total of 43, showing 41-43
9.6

Thomas Tawell House has a Review Score of 9.6 (9.570) out of 10, based on 20 reviews in the last 2 years. Over all time Thomas Tawell House has 43 reviews.

Overall Experience

  • 31
  • 10
  • 1
  • 1
  • 0

Date Published

43
0
8
20
23

Review from Barry H (Son of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Thomas Tawell House is a home specialising for people who are visually impaired, I find the staff and management there extremely kind and caring. I feel at ease knowing that my mother is in a safe environment and being cared for.

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Review from M G S (Daughter-in-law of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am the daughter-in-law and this is my opinion and as a retired employee of CQC, I do have a personal view about the lack of dignity for my mother-in-law.


Her clothing and presentation could be given a bit more thought.
I really think it lacks dignity for her.


My sister-in-law cleans the

room periodically as its often dusty.
My husband is never contacted, despite he's N.O.K.

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Review from Jon L (Son of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In February 2018 the time came for my 92-year-old mother to move into Thomas Tawell House as because of health and care needs she could no longer live alone.
At a time when she needed support and understanding the staff could not have been any better from the chief executive down to the support staff.
The home she now has, it is giving her a new social life and a reason to want to get up in the mornings. Mum is happy. Thomas Tawell House her family thank you.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Thomas Tawell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Thomas Tawell House is calculated as follows: ( (161 Excellents x 5) + (53 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 235 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thomas Tawell House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.


Awards / Recognitions (10)

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Meet the Team (1)

Ellie

Ellie Johnston

Job Title: Registered Home Manager

Joined: 2023

Ellie is the new registered manager at Thomas Tawell House.