The Vineries

Winterton Road, Hemsby, Great Yarmouth NR29 4HH
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8.5 8 Reviews
  • The Vineries, Great Yarmouth
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Care Provided by The Vineries

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Vineries Ltd
  • Person in charge
  • Hayley Gall (Manager)
  • Admission Criteria
    • Admission after an assessment, private clients, NHS and Norfolk county council welcome.
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for The Vineries

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £920 – £950
    • Self-Funded Residential Dementia Care £928 – £980

  • The above fees exclude Hairdressing, Chiropody and toiletries.
  • (these prices are only a guideline, please contact The Vineries to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors to come and spend quality time with loved ones, Open visiting, no appointment necessary.


  • Parking

  • Space for parking, please note the car park can be particularly busy between 7-8 am, 13.45-14.15pm. Parking available at the burial ground next to Tasty Kebab


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The Vineries Reviews (8)

8.5

The Vineries has a Review Score of 8.5 (8.542) out of 10, based on 2 reviews in the last 2 years. Over all time The Vineries has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
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Date Published

8
0
2
2
6

Review from Trevor K (Son of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in vineries since April and I couldn't have found a better place for her. Every single member of staff from top to bottom are fantastic, in every possible way. Their care, patience, friendliness etc are all exemplary, it's impossible for me to find a single bad thought about any of them
or of the entire establishment.
I feel extremely comfortable in the fact that my mum is in the best place and is safe and being looked after.
Greatly appreciated.

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Review from Liz M (Sister-in-law of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law went into The Vineries Care Home in 2022 as she had broken her wrist and needed daily care.
She stayed in there for nearly 2 years until she sadly passed away with a Brain Tumour in March 2024.
Not only was the manager and every one of her staff so kind, helpful, compassionate and
caring to her throughout, but to us as her family too. Always accessible. Top marks to all, through everything with many thanks from her brother and myself.

Reply from Hayley Gall, Manager at The Vineries

Thank you for your kind words. It was a pleasure looking after your family members and also helping to support you through a very difficult time. Myself and the staff as well as many residents miss her greatly.


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Review from Glenda H (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a long-time resident in The Vineries and she sadly passed away recently. I can never thank the kind caring staff enough for how well they looked after her, especially during her last months when she was becoming so poorly. Every single member of staff was so kind to Mum and me, indeed they
looked after me too, always welcoming no matter the time of day or night. Mum was happy and content in this lovely care home, she retained her dignity and enjoyed the company of both residents and staff. Nothing was too much trouble and I used to look forward to visiting Mum, they definitely kept her going. I would recommend this home to anyone looking for a secure and happy caring place for themselves or a relative.

Reply from Hayley Gall, Manager at The Vineries

It was a pleasure being able to care for Mum for many years. Both yourself and Mum became part of our Vineries family and it is always so sad when we have to say goodbye. We thank you for your kindness and support of the home over the years. Hayley, Janslyn and team Vineries


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Review from Stuart M (Son of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in the Vineries for two and a half years. Obviously, Mum and ourselves were worried about the situation beforehand. However, there was no need to be. From the beginning of her stay there, she was made to feel very welcome by the amazing staff and also the other residents. She was very
comfortable and happy. Due to her illness, she found it hard to join in with activities, but this wasn't a problem as the staff always went the extra mile in including her the best they could. Whenever we rang, we could always speak to her or ask the staff questions. Whenever we visited Mum, she was always clean and happy. The home always looked and smelt clean. We were always informed immediately of any health issues or doctor visits. It is reassuring to know that a loved one is being cared for so lovingly and well. From the carers to management, we couldn't be more grateful.

Reply from Hayley Gall, Manager at The Vineries

Thank you so much for your review, it was an absolute pleasure looking after your mum, we also thank you for your support. Hayley Gall.


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Review from Deborah P (Granddaughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has been living at the care home for several years and I wanted to say what a lovely place it is. Whenever I visited, the staff were always so lovely and caring, both to my nanny and to myself. She loved her time there and her whole face lit up when she saw certain members of staff. I believe
she was truly comfortable there and that means so much. Thank you so much to all the wonderful staff that cared for my nanny. I'll miss you all.

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Review from Val T (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living in The Vineries for the last 4 weeks. She has advanced dementia and we as a family were very concerned about how she would settle. In truth, it was us that struggled more than she did. The management and staff have made it so easy. They are to start with the most professional
people that I have dealt with but above that, they are kind, caring and totally reassuring people. My Mum has taken to the change remarkably well. She is happy and contented which is all we could ask for. This I’m sure is down to how the home is managed and the recruitment of amazing but appropriate staff. A huge thank you to all.

Reply from Hayley Gall, Manager at The Vineries

Thank you so much for your kind words. We, as a home, pride ourselves in delivering the love and care that we would want for our own family members. It is a pleasure to be able to help care for Mum and seeing how happy and content she is makes our day every day. It is also a pleasure supporting you as a family.


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Review from Melanie L (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in The Vineries for over 9 years, during that time up until COVID hit, I was visiting regularly. The staff were always friendly, caring, and nothing was too much trouble. If I had any worries, I would ring anytime and they would sort it out. During COVID they adapted so well
to all of the new regulations. When Mum came out of the hospital, they worked so hard to get her back on her feet, they couldn’t have tried any harder if she had been one of their own family. The last couple of weeks, with testing and PPE, I was allowed to sit with her in her room, the compassion shown to me and Mum was unbelievable. The night she died, me and my family were with her, we were looked after so efficiently and kindly that we won’t ever forget that care and love we were given. The staff are so lovely, I am going to miss them as they became a big part of my life as well. Thank you all, you lovely people. Worth your weight in gold. Truly angels.

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Review from Anne J (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? My dad has just spent a few months in the Vineries after a spell in hospital. Right from the offset, we were kept involved in every aspect of his care. Right down from the manager and the staff have all been lovely. The care my dad has received has been exemplary and it’s thanks to them
he is strong enough to come home.

Reply from Hayley Gall, Manager at The Vineries

Thank you for your kind comments, it was a pleasure helping to care for your father, it gives the whole team great pleasure knowing we were able to help your father become strong enough to return home to your loving care.
We take great pride in helping to support our client's and also being a support network for families through difficult times.


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Current Review Score: 8.5 (8.542)

Overview of Review Score

The Review Score of 8.5 (8.542) out of 10 for The Vineries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Vineries is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.542 Points relating to the number of positive Reviews for The Vineries is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 2 Positive Reviews ÷ 4.8 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Vineries

What types of Care is The Vineries registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Vineries provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does The Vineries have?

There are 22 Single Rooms.

What are the Facilities & Services at The Vineries?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Vineries to the centre of Great Yarmouth?

6.4 mile(s) as the crow flies, distance by road may be significantly further.