Barchester Warren Care Home

157a Wroxham Road, Sprowston, Norwich NR7 8AF
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9.7 106 Reviews
  • Barchester Warren Care Home, Norwich
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class residential care, they pride themselves in having created a relaxed, happy and safe community.

At the Warren, the varied range of activities and entertainment offers something for everyone. The Warren hosts a lively and stimulating environment, and in addition to residents gardens, a new vegetable garden development opened earlier this year. Professionals feel confident in providing a true home from home.

Why not pop in for a chat over coffee or lunch and see for yourself all that they have to offer - you're always welcome.

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Care Provided by Barchester Warren Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elizabeth Tacliad (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Barchester Warren Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Warren Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Warren Care Home Reviews (106)

Total of 106, showing 1-20
9.7

Barchester Warren Care Home has a Review Score of 9.7 (9.727) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Warren Care Home has 106 reviews.

Overall Experience

  • 72
  • 28
  • 5
  • 1
  • 0

Date Published

106
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Review from Richard M (Son of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in The Warren for 12 months the last couple of months, largely bed-bound, and died peacefully in her room. She has been well cared for - with professionalism and real warmth. The facilities are excellent and care all might be hoped for. In her last days she was comfortable and at peace. Family
and visitors were always welcomed. Thank you.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your feedback. It was our pleasure to look after Mum, as well as meeting you all. May I take this opportunity to wish you all well.


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Review from Sally S (Daughter of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that mum received in the final weeks of her life was outstanding. The senior care staff, in particular, went out of their way to ensure Mum's comfort and wellbeing. Medical assistance was sought at the appropriate time and their experience of working with people at the end of their life was
evident. They communicated with the family at every stage and showed compassion as well as offering practical advice. Thank you.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Many thanks for your feedback, this will be passed on to the team. It is lovely to know how compassionate the staff was towards Mum and it is brilliant to hear that you found the care outstanding. As a team, we work hard to incorporate the Barchester values in everything we do and we aim to deliver an excellent service at all times.


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Review from Alex W (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular & the team organised a wonderful Mother's Day afternoon tea. It was a lovely celebration for the Mums in the home to share with their loved ones, the food was delicious and the entertainment really great too.
My Mother in Law has been a resident for a few years and her
needs have changed recently. All the carers look after her with respect, understanding and patience.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for leaving your feedback. It is great to hear that you enjoyed the celebrations on Mother's Day and that the care your loved one is receiving is meeting your expectations. We look forward to welcome you to the home again soon.


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Review from M W (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few weeks getting my mother settled in to a different way of life, she seems to be settling. The home is always warm, cosy & the staff are very kind & caring. Most days mum seems to like the food & the choice which is offered. The entertainment staff are amazing, my mother has enjoyed the variety
that is offered in a daily basis. Overall I feel the Warren is the right home for my mother.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you so much for taking the time to review The Warren Care Home. It is heart warming to hear your kind words, we will make sure your feedback will be passed on to the team. It is wonderful to be trusted as being the right home for your loved one.


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Review from S W (Son of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Taller people would benefit from a longer bed in respite room. Larger frame over toilet would help.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your suggestions, I have passed these on to the relevant department. We appreciate your kindness and hope the respite period was enjoyable.


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Review from J D (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with patience and dignity meant that I felt happy to leave my mother in someone else's hands knowing she would be well cared for. Many thanks to all staff and management for their pleasant and happy atmosphere. A home from home.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your lovely feedback, it is a great feeling to be appreciated and a joy to know we may have made a small difference to Mum's wellbeing.


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Review from D S (Respite Resident) assisted by family/friend published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I spent two weeks at Barchester The Warren Care Home after being discharged from hospital. I think the staff are wonderful, very patient and helpful however it made me realise that a care home environment was not for me, so my stay was useful in clarifying my thoughts and it meant that I could return
home, slightly more mobile, and it gave my relatives and opportunity to ready my house for me to go home safely when ready.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your feedback, this will be passed on to the team. It was a pleasure to have you with us, hope all is well. Best wishes from us all at the Warren.


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Review from Beulah D (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff here are kind, helpful, caring and thoughtful. My mother spent the last few weeks of her life here and they all made sure she was comfortable and pain-free.
Everything in the home is of a high standard - the care, the food, furnishings, activities - just wonderful.
Thank you
to you all.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your lovely feedback, we will pass this on to the team. It was a pleasure to have met you all and we are honoured to have been able to look after Mum, we will always remember her.


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Review from Kim P (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in Barchester The Warren Care Home. The staff are really friendly, her room is kept nice and clean. The food is outstanding with good choices. My mum participates in some activities, as she is partially sighted.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for providing us with valuable feedback, we are really happy to be able to look after your mum at The Warren. Your kind words will be passed on to the team, we are truly grateful.


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Review from Mark C (Son of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had lived at Barchester The Warren Care Home for over five years. She was very happy there and very well cared for. The staff were friendly and professional and as a family, we were very happy with the choice of care home and have no hesitation in recommending The Warren.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your valuable feedback, it was a pleasure to look after Mum and to have known her and the family. Best wishes from us all at The Warren.


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Review from Karen J (Daughter-in-law of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Barchester The Warren Care Home after a long period in hospital. The care and support he and we, as his family, received was wonderful. The carers treated him with dignity and kindness. We would like to thank all involved at The Warren Care Home.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your kind words; it was a pleasure to care for your father-in-law.


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Review from Carol D (Great-Niece of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous care home. They have looked after my great-aunt for the last few years, last year was her 100th birthday. They hosted a lovely party. She has thrived during her time there.
The events they put on and the interactions with the residents are second to none.
Such lovely staff.
Sadly,
my great-aunt passed away last month and I will miss her and my visits with my grandchildren who adored her.
Thank you to all the staff for making her final years so pleasurable.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your kind words, we absolutely loved having her with us and she will be greatly missed by the whole team.


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Review from John N (Son of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my father's first experience of residency in a care home, albeit respite care.
I am very pleased with the overall care he received during his sixteen-day stay. It is fair to say, he was reluctant to go but appeared to enjoy his stay. I found all the staff I came into contact with were both
friendly and helpful. I have no doubt that he will be returning soon for other short stays to cover gaps in his normal care. Thank you to all staff at the home.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your kind words, we look forward to caring for your father once again.


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Review from M B (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad stayed at Barchester The Warren Care Home for eleven days while we went on holiday.
Although he was confused and a little insecure when we left him, we were confident that he would be well looked after.
The home could not have been more helpful in all the communications leading up to the stay.
We will certainly do this again when we next go on holiday.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for providing us with valuable feedback, it is much appreciated. It was a pleasure to look after Dad and to meet you all.


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Review from P C (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and carers were all friednly and gave support to Mum. Everyone in the home was approachable and helpful to situations that occurred. There was a general happy atmosphere throughout.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for providing us with your valuable review, it is much appreciated. It was a pleasure to look after Mum, hope she is happy in her new home and being closer to family.


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Review from J C (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at The Warren Care Home for 4 months (2 months respite care). He settled in well after my mum could no longer care for him at home (she is 88), the care he received was excellent. His health declined in the last month and the staff were so caring toward him. The day before he passed
away, we were there at different times and the staff were so kind as we all knew the end was near, they made sure we had food and drink. Sadly Dad passed away in the early hours and the staff showed respect and compassion to the family there and were at hand if required. We will be eternally grateful to all the staff.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your kind words and it was a pleasure to care for your dad.


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Review from Pip N (Niece of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into The Warren in March 2023. He was getting confused and losing mobility. He was made very welcome and was always glad to return there after a hospital visit. He loved the food and was always chatting to the staff all of whom would say hello and check on him as they passed his room
when he was too poorly to sit in the lounge. When he was nearing the end he chose to have palliative care at home rather than go to the hospital or a hospice. It was the right decision, everybody was so caring and kind, and they made a difficult time easier for both my Uncle and the family. In his final hours, he was never left alone and it was obvious just how much the staff cared. Their presence at his funeral was greatly appreciated and the wonderful flowers they sent. Would not hesitate to recommend The Warren to those looking for a safe, friendly, caring environment for their loved ones.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you so much for your kind words which will be passed on to the team. It was a pleasure to look after your uncle, he was a great character and he will be missed by us all.


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Review from Fiona B (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into The Warren permanently in December 2021. Sadly he passed away in February 2024. Throughout his time at The Warren he was treated with kindness, respect and empathy by all the staff who were also very supportive and caring to the family too.
The care home is clean, warm and well-maintained.
There is a good variety of food on offer.
Lots of activities are available for those who want to get involved.
A big thankyou to all at The Warren.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

It was a pleasure to look after Dad, as well as meeting you all. Dad will be remembered for his lovely sense of humour. Many thanks for your feedback, we will make sure we share this with the team.


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Review from Richard H (Friend of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting always find managers and staff so friendly and accommodating. As I am a companion that is my work, the home is very clean and amazing in this day and age. When I visit and always someone there to let me in.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for taking the time to provide valuable feedback, we will make sure we share this with the team.


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Review from Fasmin F (Friend of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is honestly amazing. It's clean, the staff are so lovely and welcoming and they are so genuine. I would recommend this care home to anyone. Lovely experience. I love seeing the care home doing the most for the residents.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your amazing review. We pride ourselves on excellence and its wonderful to see it being notices by residents and loved ones alike.


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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Barchester Warren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Barchester Warren Care Home is calculated as follows: ( (319 Excellents x 5) + (79 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 414 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Warren Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Elizabeth

Elizabeth Tacliad

Job Title: General Manager

Joined: 2021

Hi, my name is Elizabeth, and I am the General Manager here at The Warren. Welcome to our website!


I have a background in nursing in my home country and I have completed my level 5 diploma in leadership and management in health and social care in England. In my 16 years of working in healthcare, I have learnt to lead by example and ensure every resident is treated as the unique individual that they are.


I love working for Barchester and leading the team at The Warren in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care. 


Jade

Jade Labrum

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Jade


I have worked within the care sector for over ten years now. I have experience working within the hospital, residential care, dementia and nursing care.
I find working in care very rewarding and find it especially so being able to support residents to have the quality of life they want and deserve.
I have been at The Warren since April 2021, I am really enjoying working for the company and I have been welcomed by all the residents and team, making my job role a pleasure.


Jade


Lisa

Lisa Roll

Job Title: Head Housekeeper

Joined: 2014

Lisa has worked at The Warren for 5 years becoming Head Housekeeper in August 2018. Lisa and her team are on hand to assist with any housekeeping issues and always keep the home looking clean and tidy.


Kirstie

Kirstie Bush

Job Title: Activities Coordinator

Joined: 2020

My name is Kirstie and I am lucky enough to be the Activities Coordinator here at The Warren.


I have many years of experience working in Activities leisure and lifestyle roles.


I love being part of the Warren team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.


Jon

Jon Watts

Job Title: Head of Maintenance

Joined: 2019

Jon joined the team at The Warren in February 2019 and is always on hand to help staff and residents with any maintenance issues. Jon is a valued member of the team and has a positive can-do approach.


Afua

Afua Menkah Nuakoah

Job Title: Head Chef

Joined: 2023

My name is Afua Menkah Nuakoah, and I am the Head Chef here at The Warren Care Home in Norwich.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements.


I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.


Sabrina

Sabrina Souris

Job Title: Admin Assistant

Joined: 2018

Sabrina has worked for Barchester Healthcare for over 20 years and joined the team here at The Warren in 2018. Sabrina is the first person most people will see when visiting and is a great asset to the team.


Carl

Carl Wright

Job Title: Senior Carer

Joined: 2019

Hi, my name is Carl and I am a Senior Carer here at The Warren.


Following a long career in teaching children I decided to have a change and follow my passion to look after the elderly.


I have been working at The Warren for 5 years now. Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at The Warren and nothing drives me more than providing the best possible care for all of our residents who choose to make The Warren their home.


Mar

Mar Moore

Job Title: Team Leader

Joined: 2015

Hi, I'm Mar and I have been part of Barchester Health Care since 2015 and enjoy being a Team Leader at The Warren.


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed.


Frequently Asked Questions about Barchester Warren Care Home

What types of Care is Barchester Warren Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Warren Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Warren Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Barchester Warren Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Warren Care Home to the centre of Norwich?

2.1 mile(s) as the crow flies, distance by road may be significantly further.