Barchester Warren Care Home

157a Wroxham Road, Sprowston, Norwich NR7 8AF
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9.7 106 Reviews
  • Barchester Warren Care Home, Norwich
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class residential care, they pride themselves in having created a relaxed, happy and safe community.

At the Warren, the varied range of activities and entertainment offers something for everyone. The Warren hosts a lively and stimulating environment, and in addition to residents gardens, a new vegetable garden development opened earlier this year. Professionals feel confident in providing a true home from home.

Why not pop in for a chat over coffee or lunch and see for yourself all that they have to offer - you're always welcome.

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Care Provided by Barchester Warren Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elizabeth Tacliad (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Barchester Warren Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Warren Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Warren Care Home Reviews (106)

Total of 106, showing 21-40
9.7

Barchester Warren Care Home has a Review Score of 9.7 (9.727) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Warren Care Home has 106 reviews.

Overall Experience

  • 72
  • 28
  • 5
  • 1
  • 0

Date Published

106
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Review from Peter G (Brother of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very poorly when she first came into the home, in October 2022, but she soon picked up with the help of the excellent staff. She always got up very early, the staff supplying her with a nice cup of tea. The staff are always very helpful, especially during the last few days. Many thanks
to all.

Reply from Elizabeth Tacliad, Admin at Barchester Warren Care Home

Thank you for taking the time to submit a review for us. It was a pleasure knowing your sister. She will surely be missed by the team.


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Review from M B (Brother of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in The Warren for 14 months. The staff are lovely and very caring. My sister is very pleased with the high standards of The Warren and is content to reside there. I would happily reside there when my time comes.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your feedback, I will make sure to forward your kind message to the team.


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Review from Tracy L (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in The Warren, she has put on weight and is a lot happier, which has given my husband and I our lives back, as we don't have the constant worry of her being on her own and falling all the time as she was before. Thank you The Warren staff, always so friendly and happy.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your feedback, it is greatly appreciated, I will pass on your kind words to the team.


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Review from T S (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Barchester The Warren Care Home while I went away on holiday, for my peace of mind. My mother enjoyed her time at The Warren, the lovely welcome of all the staff and the homely atmosphere. It was a real peace of mind that my mother was in a happy place and I would highly recommend to
any family member, who's thinking of going away, for peace of mind. Maybe see you soon.

Reply from Poliana Stenczel, Administrator at Barchester Warren Care Home

We appreciate the lovely feedback you have provided, it was a pleasure to have your mom stay with us, please feel free to reach out if we can help with anything in future.


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Review from Rita C (Friend of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everything. Home is excellent.

Reply from Poliana Stenczel, Administrator at Barchester Warren Care Home

Thank you for such lovely feedback. Very happy to hear about your positive experience at The Warren.


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Review from J B (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all very kind and patient - but sometimes not enough of them. Communication between shifts and generally could be improved.
Overall, a friendly and caring place, with lots going on for those who wish to participate.

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Review from S P (Daughter-in-law of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy at Barchester The Warren Care Home. He is cared for by a happy and professional staff. He joins in with the regular entertainment and especially enjoys the scrabble club and regular outings in the minibus.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your kind words we love caring for your father-in-law and it's absolutely our pleasure.


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Review from Andrew P (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester The Warren Care Home have looked after my father in an excellent manner over the past five years. The catering, housekeeping and entertainment staff are all very professional with the interest of the resident at heart. Dad was recently taken to an RAF base in Lincolnshire to have afternoon
tea with King Charles.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your kind words, is our absolute pleasure looking after your Dad, such a lovely gentleman and a true hero.


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Review from Heather B (Niece of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Warren was my aunt's home for the last year of her life. She lived the best life ever at the centre. She loved the activities especially if they involved animals, ate beautifully prepared food and was tended by the best team ever assembled. The family are treated so well, cups of tea and coffee
and offer us food. I can't praise The Warren enough. She was respected, pampered, loved and dignified until the very end.

Reply from Kirstie Tifrani, Activities Co-ordinator at Barchester Warren Care Home

Thank you for your kind words, It was our absolute pleasure to care for your Aunt in her final years. I remember how much she loved our Christmas activities and the Animal Therapy experiences. She loved to join in the activities where she could and did live her best life to the full.


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Review from Beth B (Great-Niece of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful facility, they took great care of my aunt during her final year. The care and compassion demonstrated to her and the family was exceptional.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

It was an absolute delight looking after her she will be dearly missed by us all.


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Review from Tracy C (Daughter-in-law of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, lovely surroundings, very comfortable and the food is excellent. Could not ask for more from a care home. My mother-in-law is treated with care and dignity in a lovely atmosphere.

Reply from Elizabeth Tacliad, Admin at Barchester Warren Care Home

Thank you for taking the time to give us an inspiring review. Our care team is grateful.


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Review from L P (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my mum's first stay in residential care while her home was refurbished. The carers and enriching staff were amazing, and so caring, nothing was too much trouble. It was so reassuring to know Mum was so well supported and cared for. What a great team at The Warren.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your wonderful review, it was a pleasure to look after your mum. My team absolutely love their jobs and this shows from your review.


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Review from A T (Respite Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed and the staff very good. If I did not like the food an alternative was found.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your review it was a pleasure having you in our care.


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Review from Christine F (Daughter of Resident) published on 1 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is being well looked after. The staff are friendly and helpful. They listen when we talk to them. The home is very well run and friendly.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your review, it is a pleasure to look after your father.


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Review from Zoe R (Granddaughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Nanny joined The Warren in December 2021 for a 2-week respite stay and she decided to stay after this. My nanny enjoyed the last year of her life at The Warren where she was treated by the most wonderful empathetic team of people. We will be forever grateful for the love, care and dedication
and companionship she received.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you, Zoe, for your wonderful review, we were honoured to look after your nanny and it was a pleasure to have cared for her.


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Review from Sarah K (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that care and interact with my mother are very attentive to her needs and you can clearly see that they have great love for all of the residents. Senior staff are particularly thorough with specific care and medication and listen to any additional family and resident needs, especially their
“ways”.
The meals offered are of a wide variety and nutritional, and age-appropriate with the chef being attentive to any additional requirements.
Activities organised at the home are particularly enjoyable for my mother, with staff always thinking about what the residents will enjoy, they update their social media platform regularly with photos that the whole family love to see. The worry of how my mother is cared for in the later stages of her life has certainly lessened whilst being at The Warren.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you Sarah for your wonderful review. We are delighted that you choose The Warren for your mum and we love having her here too.


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Review from B F (Wife of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in The Warren Care Home for two weeks of respite following an 8 week's stay in the hospital. During this time he was treated really well by all staff. He settled during his stay and attended some of the Christmas events which he enjoyed. The Warren being all on one level was a very safe
environment for him to be in as he likes to wander about and he is used to a bungalow at home. He went to the dining room for his and mixed with other residents too which helped his well-being during his stay.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you very much for your review, it was a pleasure to look after your husband and care for him.


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Review from Helen W (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in The Warren for two months now and has settled really well. He's enjoyed lots of activities and making new friends. The staff are superb. They are kind, welcoming, engaging and are always ready to help. I'm so pleased we were able to get him a room there.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your kind words Helen, it's a pleasure to look after your father here at The Warren.


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Review from Robert B (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into the home in a pretty poor state and at first, withdrew into his own world. The staff managed to bring Dad out with their happy, caring and positive attitudes. I'm sure that he now feels like part of a big happy family. The staff are all very caring and pull his leg frequently but always
with respect. Thank you.

Reply from Elizabeth Tacliad, General Manager at Barchester Warren Care Home

Thank you for your comments, Robert; it's a pleasure to look after your father, and so wonderful knowing he is back to his old self again.


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Review from M B (Daughter-in-law of Resident) published on 17 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family had to make a sudden decision to seek respite for my father-in-law after a period of ill health. We rang The Warren and they were extremely accommodating. We had a settling-in period after a hospital visit. The staff were in contact with us and my father-in-law's care through this time was
outstanding. The staff always make us welcome and my father-in-law is happy, safe and settled.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Barchester Warren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Barchester Warren Care Home is calculated as follows: ( (319 Excellents x 5) + (79 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 414 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Warren Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Elizabeth

Elizabeth Tacliad

Job Title: General Manager

Joined: 2021

Hi, my name is Elizabeth, and I am the General Manager here at The Warren. Welcome to our website!


I have a background in nursing in my home country and I have completed my level 5 diploma in leadership and management in health and social care in England. In my 16 years of working in healthcare, I have learnt to lead by example and ensure every resident is treated as the unique individual that they are.


I love working for Barchester and leading the team at The Warren in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care. 


Jade

Jade Labrum

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Jade


I have worked within the care sector for over ten years now. I have experience working within the hospital, residential care, dementia and nursing care.
I find working in care very rewarding and find it especially so being able to support residents to have the quality of life they want and deserve.
I have been at The Warren since April 2021, I am really enjoying working for the company and I have been welcomed by all the residents and team, making my job role a pleasure.


Jade


Lisa

Lisa Roll

Job Title: Head Housekeeper

Joined: 2014

Lisa has worked at The Warren for 5 years becoming Head Housekeeper in August 2018. Lisa and her team are on hand to assist with any housekeeping issues and always keep the home looking clean and tidy.


Kirstie

Kirstie Bush

Job Title: Activities Coordinator

Joined: 2020

My name is Kirstie and I am lucky enough to be the Activities Coordinator here at The Warren.


I have many years of experience working in Activities leisure and lifestyle roles.


I love being part of the Warren team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.


Jon

Jon Watts

Job Title: Head of Maintenance

Joined: 2019

Jon joined the team at The Warren in February 2019 and is always on hand to help staff and residents with any maintenance issues. Jon is a valued member of the team and has a positive can-do approach.


Afua

Afua Menkah Nuakoah

Job Title: Head Chef

Joined: 2023

My name is Afua Menkah Nuakoah, and I am the Head Chef here at The Warren Care Home in Norwich.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements.


I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.


Sabrina

Sabrina Souris

Job Title: Admin Assistant

Joined: 2018

Sabrina has worked for Barchester Healthcare for over 20 years and joined the team here at The Warren in 2018. Sabrina is the first person most people will see when visiting and is a great asset to the team.


Carl

Carl Wright

Job Title: Senior Carer

Joined: 2019

Hi, my name is Carl and I am a Senior Carer here at The Warren.


Following a long career in teaching children I decided to have a change and follow my passion to look after the elderly.


I have been working at The Warren for 5 years now. Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at The Warren and nothing drives me more than providing the best possible care for all of our residents who choose to make The Warren their home.


Mar

Mar Moore

Job Title: Team Leader

Joined: 2015

Hi, I'm Mar and I have been part of Barchester Health Care since 2015 and enjoy being a Team Leader at The Warren.


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed.