Barchester Warren Care Home

157a Wroxham Road, Sprowston, Norwich NR7 8AF
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9.7 106 Reviews
  • Barchester Warren Care Home, Norwich
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class residential care, they pride themselves in having created a relaxed, happy and safe community.

At the Warren, the varied range of activities and entertainment offers something for everyone. The Warren hosts a lively and stimulating environment, and in addition to residents gardens, a new vegetable garden development opened earlier this year. Professionals feel confident in providing a true home from home.

Why not pop in for a chat over coffee or lunch and see for yourself all that they have to offer - you're always welcome.

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Care Provided by Barchester Warren Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elizabeth Tacliad (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Barchester Warren Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Warren Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Warren Care Home Reviews (106)

Total of 106, showing 81-100
9.7

Barchester Warren Care Home has a Review Score of 9.7 (9.727) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Warren Care Home has 106 reviews.

Overall Experience

  • 72
  • 28
  • 5
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  • 0

Date Published

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Review from Donald L (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only here 1 week but enjoyed it! Staff were all excellent as were most residents. Food good too!

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Review from John S (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service cannot be criticised in any respect to all the staff. Requests are managed without delay and meals are tasty and well presented.

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Review from Betty B (Respite Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feels like home. I like coming in for respite care.

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Review from Julie E (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Not impressed.
Management and some staff are not up to the standard expected.
Very disappointed.

Reply from Emma Bayne, General Manager at Barchester Warren Care Home

I was very sad to read that you were less than 100% happy with your mother’s stay. We aim to totally satisfy all our residents in every respect of the service and care we offer. We always seek to address any concerns expressed by a resident or family member and to resolve them immediately. We have an open home policy and my door is always open to visitors and family members. I would very much welcome an opportunity to discuss your comments with you further and to improve on any issues we identify. General Manager.


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Review from Judy H (Friend of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care facility very good with excellent food and care. The carers always seem to have time for visitors and residents. Activities seem to please everybody, staff and resident seem to enjoy them. There are also outings which keep residents in touch with the world.

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Review from B S (Respite Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the 4th time in the last 3 years that I have gone in for a fortnight's respite care. I am very pleased with everything and hope to go for another fortnight in the autumn. There is a kind, caring atmosphere and on the whole, residents are happy, there being those who are never satisfied in whatever
situation!
Considering that the care home is going through a difficult period with some staff changes, as a short stay resident, I felt that things were running smoothly.

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Review from L M (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother of 98 years gets in the Warren Care Home. I choose The Warren, putting myself in my mother's position, in that I would feel happy living in there. The staff are very caring and helpful. The food is of an excellent standard and her personal care is very good, My
one concern is the amount of managers who have left in the 2 years mother has been there, also the staff who have left.

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Review from Trevor W (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester should be extremely proud of the team that is in place at The Warren.
The care and compassion shown by all the staff to my mother in her final days was outstanding. All residents are treated with the utmost dignity at all times. I would have no hesitation in recommending The Warren to anyone.
It must be one of the best if not the best. The media is very critical of care homes these days but this is certainly not the case here.

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Review from James R (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The excellent chef who made special gluten-free meals interesting.

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Review from P S (Daughter of Resident) published on 1 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother has been in the Warren for almost one month for respite care following several falls leading to debilitating fractures of her hip and lower back. We are now hoping mum will become a permanent resident as she has improved both mentally and physically.


The level of care and encouragement

demonstrated by all members of staff cannot be faulted. I feel supportive management is ensuring a very happy atmosphere.
Nothing is too much trouble and the staff are so helpful and are looking after mum with compassion and empathy.
Mum's room is kept clean and fresh as is her laundry. Mum loves the home cooked meals which are served in a beautiful dining area.She can have food in her room if she wants.
The activity ladies are helping mum join in the many fun/music/craft sessions ensuring her deafness is not making her isolated.

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Review from Keith W (Resident) assisted by family/friend published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were exceptionally kind and helpful. Food and drinks were good. I liked the dog.
Enjoyed outings, especially cider in a pub.
Liked mixing with other residents and made new friends.

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Review from Marian B (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nearly 5 years ago, I came to The Warren after having an operation at Papworth on heart valves. I received wonderful care as for a time I couldn't walk. Since then, I have been a regular guest coming 2-3 times a year and always at Christmas as I am elderly (92-year-old lady) living on my own. I am able
to wash and dress myself and use the dining room for all meals. I feel very fortunate as I still have my brain and it still works. I find the cost now quite expensive as I pay the full rate. Do you have a lower charge for people like myself? I would enjoy coming more times in the year to enjoy a happy time at The Warren.

Reply from Tracey Cumby, General Manager at Barchester Warren Care Home

Thank you so much for your feedback Marian. I am sorry that you do not enjoy the range of activities we offer here at The Warren. We do try to offer something for everyone including entertainers coming in to the home and a weekly mini bus outing in addition to the in house knit & natter group, quizzes etc. I understand that you enjoy jigsaw puzzles so I will ensure that you have these available to you on your next visit and ask the activities coordinator to chat with you to identify things you would enjoy. We look forward to seeing you at The Warren again in the very near future!


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Review from Brenda B (Resident) assisted by family/friend published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All Ok

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Review from Roger S (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at The Warren for just over four and a half years and during this time I had complete confidence in the medical and social care which she received. It has always maintained a friendly and helpful staff thanks to a good management and administration.

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Review from Frances D (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of The Warren, to such an extent that if I, myself, were needing residential care, this is the place I would want to be. The home itself is a lovely building and the surrounding grounds and gardens are well maintained and very inviting. Every member of staff I have come
into contact with is always very friendly, outgoing and does their best to accommodate the needs of the residents. It is a consequence of this and all the lovely activities and celebrations that are organised, that all the residents I see and speak to say how much they enjoy being there.

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Review from Christine L (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Barchester The Warren Care Home for nine and a half years. She became very frail at the start of 2017 and her health declined rapidly. The care she received by the carers and indeed all the staff was kind, patient and always respectful. Nothing was too much trouble
and she was kept comfortable and clean. Sadly, she passed away on the 20th January with my sister and I by her side. Attention was then turned to us and we were given the same kindness and compassion right up to when the undertaker took our mother away. Barchester The Warren Care Home has some exceptional staff who go beyond their normal duties. They treat all the residents with respect and understanding and make it a home from home.

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Review from H S (Resident) assisted by family/friend published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When coming to The Warren, I was very apprehensive, but there was no need to worry at all. The carers came into my room to introduce themselves and made me welcome with flowers and chocolates. Since then I have had no worries. I am looked after 24 hours a day, if there's anything I need, they will get
it for me. Food is lovely and you get a choice at each sitting and where possible is home cooked. Entertainment is on nearly all week in the lounge and you get a list each week to let you know. I love it here.

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Review from Neil W (Son of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad enjoyed his stay in The Warren and really appreciated the help and friendship of the staff.
Dad didn't make much use of the communal area or events and his care needs were relatively low, so the cost seemed high for what he utilised, but we understand why this is the case.
All the staff were very
good, especially the senior carers who were brilliant.

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Review from Enid S (Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff helpful and kind, and very patient with the residents who needed it. I personally was only in the home for respite, due to the building alteration taking place in my flat. The food I thought was very good as was the hygiene. My room had everything I required with a modern en suite.

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Review from Barbara R (Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The one week I stayed in the above home was very pleasant. The staff were very helpful in every way. Always cheerful, meals excellent. There is one activity which I found was not covered. No Sunday services! Religious. My stay was temporary.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Barchester Warren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Barchester Warren Care Home is calculated as follows: ( (319 Excellents x 5) + (79 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 414 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Warren Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Elizabeth

Elizabeth Tacliad

Job Title: General Manager

Joined: 2021

Hi, my name is Elizabeth, and I am the General Manager here at The Warren. Welcome to our website!


I have a background in nursing in my home country and I have completed my level 5 diploma in leadership and management in health and social care in England. In my 16 years of working in healthcare, I have learnt to lead by example and ensure every resident is treated as the unique individual that they are.


I love working for Barchester and leading the team at The Warren in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care. 


Jade

Jade Labrum

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Jade


I have worked within the care sector for over ten years now. I have experience working within the hospital, residential care, dementia and nursing care.
I find working in care very rewarding and find it especially so being able to support residents to have the quality of life they want and deserve.
I have been at The Warren since April 2021, I am really enjoying working for the company and I have been welcomed by all the residents and team, making my job role a pleasure.


Jade


Lisa

Lisa Roll

Job Title: Head Housekeeper

Joined: 2014

Lisa has worked at The Warren for 5 years becoming Head Housekeeper in August 2018. Lisa and her team are on hand to assist with any housekeeping issues and always keep the home looking clean and tidy.


Kirstie

Kirstie Bush

Job Title: Activities Coordinator

Joined: 2020

My name is Kirstie and I am lucky enough to be the Activities Coordinator here at The Warren.


I have many years of experience working in Activities leisure and lifestyle roles.


I love being part of the Warren team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.


Jon

Jon Watts

Job Title: Head of Maintenance

Joined: 2019

Jon joined the team at The Warren in February 2019 and is always on hand to help staff and residents with any maintenance issues. Jon is a valued member of the team and has a positive can-do approach.


Afua

Afua Menkah Nuakoah

Job Title: Head Chef

Joined: 2023

My name is Afua Menkah Nuakoah, and I am the Head Chef here at The Warren Care Home in Norwich.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements.


I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.


Sabrina

Sabrina Souris

Job Title: Admin Assistant

Joined: 2018

Sabrina has worked for Barchester Healthcare for over 20 years and joined the team here at The Warren in 2018. Sabrina is the first person most people will see when visiting and is a great asset to the team.


Carl

Carl Wright

Job Title: Senior Carer

Joined: 2019

Hi, my name is Carl and I am a Senior Carer here at The Warren.


Following a long career in teaching children I decided to have a change and follow my passion to look after the elderly.


I have been working at The Warren for 5 years now. Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at The Warren and nothing drives me more than providing the best possible care for all of our residents who choose to make The Warren their home.


Mar

Mar Moore

Job Title: Team Leader

Joined: 2015

Hi, I'm Mar and I have been part of Barchester Health Care since 2015 and enjoy being a Team Leader at The Warren.


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed.