Barchester Warren Care Home

157a Wroxham Road, Sprowston, Norwich NR7 8AF
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9.7 106 Reviews
  • Barchester Warren Care Home, Norwich
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class residential care, they pride themselves in having created a relaxed, happy and safe community.

At the Warren, the varied range of activities and entertainment offers something for everyone. The Warren hosts a lively and stimulating environment, and in addition to residents gardens, a new vegetable garden development opened earlier this year. Professionals feel confident in providing a true home from home.

Why not pop in for a chat over coffee or lunch and see for yourself all that they have to offer - you're always welcome.

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Care Provided by Barchester Warren Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elizabeth Tacliad (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Barchester Warren Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Warren Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Warren Care Home Reviews (106)

Total of 106, showing 101-106
9.7

Barchester Warren Care Home has a Review Score of 9.7 (9.727) out of 10, based on 35 reviews in the last 2 years. Over all time Barchester Warren Care Home has 106 reviews.

Overall Experience

  • 72
  • 28
  • 5
  • 1
  • 0

Date Published

106
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15
35
71

Review from Marjorie L (Resident) assisted by family/friend published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a day visitor I found the activities a bit hit and miss. I enjoyed the exercise class on a Thursday afternoon. I have found that I am making friends but a lot of people fall asleep and I am left on my own to read my book. The food is average but not always enough. The staff are numerous and friendly.

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Review from Rita M (Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to The Warren care home once a week for a bath and I really enjoy coming. The staff are all friendly and kind. I have been coming now for several month as I have no bath in my bungalow only a shower and I really do miss my bath, so I am really grateful to all the staff. I also have been invited
to several parties and social events which I really enjoy, so thank you all at The Warren. As an ex-nurse I know several homes in and around Norwich, I started my training at the Old N&N and really enjoyed it, and finished at Hellesdon Hospital in the 1950s. Thank you very much for giving me the chance to thank you all.

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Review from Betty I (Son-in-law of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of having to place a relative into a care home, albeit respite care since the early 90's and i am pleased to be able to say the service provided at The Warren were excellent. My mother-in-law has always shown a reluctance to be placed in such care and as you can imagine
it was a great relief to us as a family to find she had been looked after well, enjoyed the experience and does not appear averse to the prospect of a similar placement in the future.

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Review from Carol A (Daughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived for over three years at the Warren and ended his life there as he wished. This is a very special care home, a true family atmosphere including a cat. The staff are wonderful, patient and kind. I visited at least twice a week and observed nothing but superb care throughout the home. It
is spotlessly clean, the laundry is completed to the highest standard. The food is delicious, home made to the highest standard. Medical care is precise and the end of life care so very special, such loving staff to Dad to his life's end. The entertainment is varied, great fun and so many events celebrated. The gardens are beautiful, it all takes hard work. I cannot speak highly enough of The Warren.

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Review from Paul C (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Vera, my mother, was only at The Warren for three weeks, but, during that time all the staff from the cleaners, kitchen staff and carers were extremely attentive, helpful and could not have made her stay any better. In the final stages of her life the staff were brilliant e.g the chef prepared a piece
of fish for her and brought it to her room beautifully presented. My family and friends were always offered refreshments and meals. On mothers death without exception all the staff showing compassion and she was treated with great dignity and respect. I cannot praise the staff enough for all they did for mother and us. I hope this ethos continues and that the staff know how much they are praised by us as a family.

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Review from M (Niece of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received was excellent. She would still be there but needed much more nursing care/memory lane care than The Warren was able to provide. The manager tactfully explained the position and my aunt was transferred to another Barchester home with careful consideration. The carers I met at
The Warren were very caring and professional. She was treated with dignity throughout. My thanks to the staff.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Barchester Warren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Barchester Warren Care Home is calculated as follows: ( (319 Excellents x 5) + (79 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 414 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Warren Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Elizabeth

Elizabeth Tacliad

Job Title: General Manager

Joined: 2021

Hi, my name is Elizabeth, and I am the General Manager here at The Warren. Welcome to our website!


I have a background in nursing in my home country and I have completed my level 5 diploma in leadership and management in health and social care in England. In my 16 years of working in healthcare, I have learnt to lead by example and ensure every resident is treated as the unique individual that they are.


I love working for Barchester and leading the team at The Warren in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care. 


Jade

Jade Labrum

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Jade


I have worked within the care sector for over ten years now. I have experience working within the hospital, residential care, dementia and nursing care.
I find working in care very rewarding and find it especially so being able to support residents to have the quality of life they want and deserve.
I have been at The Warren since April 2021, I am really enjoying working for the company and I have been welcomed by all the residents and team, making my job role a pleasure.


Jade


Lisa

Lisa Roll

Job Title: Head Housekeeper

Joined: 2014

Lisa has worked at The Warren for 5 years becoming Head Housekeeper in August 2018. Lisa and her team are on hand to assist with any housekeeping issues and always keep the home looking clean and tidy.


Kirstie

Kirstie Bush

Job Title: Activities Coordinator

Joined: 2020

My name is Kirstie and I am lucky enough to be the Activities Coordinator here at The Warren.


I have many years of experience working in Activities leisure and lifestyle roles.


I love being part of the Warren team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.


Jon

Jon Watts

Job Title: Head of Maintenance

Joined: 2019

Jon joined the team at The Warren in February 2019 and is always on hand to help staff and residents with any maintenance issues. Jon is a valued member of the team and has a positive can-do approach.


Afua

Afua Menkah Nuakoah

Job Title: Head Chef

Joined: 2023

My name is Afua Menkah Nuakoah, and I am the Head Chef here at The Warren Care Home in Norwich.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements.


I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.


Sabrina

Sabrina Souris

Job Title: Admin Assistant

Joined: 2018

Sabrina has worked for Barchester Healthcare for over 20 years and joined the team here at The Warren in 2018. Sabrina is the first person most people will see when visiting and is a great asset to the team.


Carl

Carl Wright

Job Title: Senior Carer

Joined: 2019

Hi, my name is Carl and I am a Senior Carer here at The Warren.


Following a long career in teaching children I decided to have a change and follow my passion to look after the elderly.


I have been working at The Warren for 5 years now. Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at The Warren and nothing drives me more than providing the best possible care for all of our residents who choose to make The Warren their home.


Mar

Mar Moore

Job Title: Team Leader

Joined: 2015

Hi, I'm Mar and I have been part of Barchester Health Care since 2015 and enjoy being a Team Leader at The Warren.


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed.