Westfield House

12 Westfield Road, Toftwood, Dereham NR19 1JB
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9.3 20 Reviews
  • Westfield House, Dereham
Westfield House, in Dereham, specialises in autism.

The service has strong community links and residents are encouraged to maintain an independent lifestyle, with good nearby amenities and scenic parkland.

Standards set out by the Care Quality Commission are adhered to, with carers aiming to achieve a consistency of service but a flexible living environment.

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Care Provided by Westfield House

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 12 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Hearing Impairment
  • Profound & Multiple Learning Disabilities
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Paul Stearman (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 18+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Westfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Westfield House Reviews (20)

9.3

Westfield House has a Review Score of 9.3 (9.310) out of 10, based on 5 reviews in the last 2 years. Over all time Westfield House has 20 reviews.

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Review from T P (Mother of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been a resident at Westfield House since January 2018. He settled in well and continues to be very happy there. The staff have a very good understanding of his needs and behaviours. They always treat him with respect and a sensitivity to his disability. He enjoys trips out and has experienced
some fun activities with other residents and staff.

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Review from Dalton E (Grandson of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are welcoming when I enter, always offering me a chair when I come visit my grandmother and always making sure we are offered a drink and making sure she's okay at all times by ensuring she's got a drink and she's comfortable in her chair.

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Review from Carol G (Sister of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are delighted with the care and support that my brother receives from the manager and his staff. He recently had a stay in hospital where the staff stayed with him 24 hours because he is non-verbal and was very frightened. We cannot thank them enough.

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Review from Beccy E (Sister of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so thankful for Charlotte and valentine for bringing my brother down to London. It was amazing to see him after quite a few years. He came with his friend and both of them seemed to have had a great day. I can’t believe how healthy and happy he is. He seems to have a great connection with the staff
Also thank you to Paul who allowed it. We were all tired by the end of the day. So thanks again guys
From one happy little sister

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Review from Janice G (Sister of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into Westfield House in June 2022. He had already chosen how he wanted his room to be decorated and this was all done ready for him to move in. Since he moved in, he has seemed very happy and settled in quickly. Whenever we take him out he is always welcomed back by the staff and is
always happy to return.

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Review from K D (Mother of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a very unusual year, but I feel in the circumstances, you have kept everyone safe even when Covid did hit the home in January. You have kept the residents occupied; the only thing I feel would have helped is maybe investing in an Ipad or tablet so residents can do face-to-face with family.
Keep up the good work. You can get through this; the light at the end of the tunnel is getting bigger!

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Review from Claire T (Partner of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Management are extremely efficient and on the ball. Lots of great communication between us all. My son seems happy. I believe the home to be clean and safe. Waiting for Covid restrictions to lift, so my son can engage in all the activities in the local community.

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Review from Kim L (Sister of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a year of Covid lockdowns and an outbreak of Covid-19 at the home, the staff at Westfield House have coped extraordinarily well. The manager and his team have delivered high-class professional care with positivity ensuring residents are stimulated and happy. I can't thank the manager and his
staff enough for all they have done for my brother during the very difficult last year. Well done!

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Review from Kenneth S (Grandfather of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is always very pleasant and helpful. Our grandson is always happy to return there after we have him out for a trip and he is always tidy and presentable when we pick him up.

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Review from S P (Father of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westfield House are outstanding and looked after our son in a caring and understanding manner.

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Review from Graham H (Partner of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have some recent experience of two residential care homes for elderly people in north London and while Westfield House caters for a different sector, I have been very impressed with the staff, the care that everyone I have met has displayed and particularly the efforts made to provide meaningful and
interesting activities for the residents. The staff seem well trained and motivated and Westfield compares very favourably indeed with my previous experience of residential care.

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Review from N H (Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Westfield House for nearly two years now. It has been great thanks to the manager and all of the staff. They are always there when you need them, whether you are in trouble or just need a chat, they are there. You can have a laugh and a joke with them all at Westfield House. This is
a great home, and most of all this is my home and my family.

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Review from V W (Partner of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and caring and welcoming. The food is excellent and they are very respectful.

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Review from J S (Grandmother of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly and courteous. Residents all seem very happy.

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Review from David S (Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living at Westfield House. The staff are friendly and I like the manager and deputy and all the staff at Westfield House. It has helped me progress being here and made me more independent.

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Review from Paula D (Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it at Westfield House. All staff on days and the night staff. I like talking to people who understand and take the time to listen to me. I have made some good friendships with other residents who live at Westfield. I am in a relationship with another resident at Westfield and I am pleased that
Westfield staff treat us as a couple.

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Review from Nick F (Father of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express how pleased we are with Westfield House Toftwood Dereham. The manager, key workers and all support workers are fantastic. The work they do with our son is brilliant. The food they provide, as he is a fussy eater, they will prepare. If he doesn't like what is on the menu they
will cook something which he likes. The personal care he receives again can't fault it and always smartly dressed, He is offered art, watching DVDs, going out and doing lots of activities. Every member of staff knows him and what we like about Westfield. There aren't many agency staff, yet the three they use are always the same which he likes as with autism he hates change. Westfield House in Toftwood Dereham is a residential home for people with autism which works so well for him. Westfield works so closely with us as parents and tells us if he is not well or feeling anxious and explain what are they doing and involve us as parents. Well done everyone a Westfield House.

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Review from Andy D (Father of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has recently moved into Westfield within the last month. Right from the start, it was easy to see the passion that the staff have to help, their communication with myself has been second to none, and it is very clear their desire to make a difference to my son in his everyday life. His happiness
and health are first and foremost in everyone's thought's, so any praise given is not enough.

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Review from Christian G (Resident) published on 16 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and help the clients with what they need doing. The staff help me with preparing the meals, at tea times. Everyone gets taken out in the community with a member of staff. They encourage our hobbies, make sure the place is nice and tidy. The staff help me with my banking, as well
as sorting out a weekly activity list.

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Review from Heather G (Mother of Resident) published on 1 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen a positive change in my son since he moved to Westfield House, I cannot fault the standard of care and home in any way.
The home is always welcoming and relaxed when I visit. The food and drink on offer is varied.

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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Westfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Westfield House is calculated as follows: ( (48 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Westfield House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 17 Mar 2025

Single En Suite


Awards / Recognitions (0)

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Meet the Team (1)

Paul

Paul Stearman

Job Title: Registered Manager

Joined: 2020

In 1996, Paul began working as a carer for Autism Anglia after choosing to move on from a successful career in engineering. Paul has since taken on multiple roles within the care sector and has a wealth of specialised knowledge, having worked as a carer, support worker, manager of autism day services, and registered home manager since May 2020.
One of Paul's dearest memories is being able to make a resident's wish of going to Butlins come true. Paul personally accompanied our resident on a getaway and took part in the entertainment, visited local attractions, attended shows and the funfair. Paul says these are memories that will stay with him forever.
What makes Westfield House different from other homes in Paul's opinion, is the fact that each resident's needs are met on an individual basis to ensure the highest quality care.
Staff are provided with the necessary tools to perform their jobs to the highest standards thanks to specialised training, enabling them to meet each of our resident's needs.


Frequently Asked Questions about Westfield House

What types of Care is Westfield House registered for?

Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westfield House provide?

Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Westfield House have?

There are 12 Single Rooms.

What are the Facilities & Services at Westfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westfield House to the centre of Dereham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.