Westfields

Westfield Road, Swaffham PE37 7HE
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9.9 81 Reviews
  • Westfields, Swaffham
Westfields, in Swaffham, is a comfortable residential care home that has been tailored towards the needs of older people with care needs, with scenic surroundings and a quality team of carers.

Norse Care invest heavily in their services, keeping up with care sector developments and regulatory issues.

All residents have their privacy and personal freedoms respected, with a varied activities programme and care plans set up to reflect dignity and independence.

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Care Provided by Westfields

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Matthew Anthony-Knell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,081 – £1,504
    • RESPITE Self-Funded Residential Care £1,081 – £1,504

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Westfields to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Westfields Reviews (81)

Total of 81, showing 1-20
9.9

Westfields has a Review Score of 9.9 (9.862) out of 10, based on 14 reviews in the last 2 years. Over all time Westfields has 81 reviews.

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Date Published

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Review from D D (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfield is the most wonderful home, the care and attention is outstanding. My mother has been in the home now 3 years, always well fed and beautifully clean. The staff are fantastic, so friendly. Staff goes above and beyond entertaining the residents. This home is a 5 star.

Reply from Matthew Anthony-Knell, Manager at Westfields

Thank you for taking the time to write us such a lovely review. Our residents are at the heart of everything we do. We are very pleased to hear you are happy with the care and support your mother receives from the team at Westfields.


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Review from Sandra R (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Westfields from January until October 2024 and the care she received during this time was second to none. All the staff (from the Manager down to the Handyman) are all caring compassionate people. Having been discharged from hospital for end-of-life care she was treated with
dignity and respect and various family members visiting in the final few weeks and days were treated with the utmost kindness.

Reply from Claudia Maranu, Deputy Manager at Westfields

Thank you so much for your kind words. It was a pleasure to care for your mum and we're glad we were able to make her passing as peaceful and pleasant for everyone. Our condolences, again, to you and your family, and our gratitude for your generous gifts. Everyone here at Westfields wishes you all the best.


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Review from N B (Friend of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful caring staff. All so friendly and helpful. Very welcoming and supportive to residents and always thinking of their individual needs. Great communication and support.

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Review from Tracey S (Private Carer of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Westfields a couple of times since the ladies I looked after were moved to this care home for 24-hour care which I couldn't provide, I am delighted that they have both settled so well, the staff are lovely and welcoming, the home is so clean and well-organised, the manger has been a godsend
with these ladies, she goes above and beyond not just for them but every resident, I would highly recommend this home to anyone, care here is top class.

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Review from Kim S (Private Carer of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time visit to this lovely care home and was offered a very warm welcome by the manager who goes above and beyond for residents, she is kind and caring, as are the carers who work there. The home is very clean and tidy and everyone is so friendly, I would definitely recommend this home.

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Review from Doris W (Resident) assisted by family/friend published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved into Westfields following two falls at home. Initially, I intended to stay for two months in respite care. All of the staff have been so kind and caring and my room is bright, clean and freshly decorated with personal possessions around me. The meals are very good and cups of tea are
available at any time. We have different activities organised every day to keep residents stimulated. I have quickly realised I am much safe here and intend to continue my stay after the respite period.

Reply from Lisa Jennings at Westfields

Thank you for your review. We are pleased to hear you are happy with the care and support provided at Westfields.


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Review from Chris N (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The CQC rating for Westfields was “Excellent,” the description I would say was “Bang On.”
Westfields was home for my mum aged 96 from July 2023 until January 2024. In her time there she received brilliant care situated in her own en-suite room. The biggest asset to this home is the people who work
there from the management team, care team, admin team (even the maintenance man would pop in and have a chat with Mum which she loved).
The building is immaculately clean, and resembles a boutique hotel full marks to the housekeeping team.
Early in the new year Mum was taken ill with sepsis, which after a brief stay in hospital she was returned to Westfield for palliative care to be nursed by the care team until her death, in this time she was treated with reverence, total respect and calm sensitivity something we observed and will never forget.
This home and its excellent staff, I would highly recommend to anyone.

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Review from S C (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Westfields for a week's respite in June 2022 and then said
"I love it here I don't want to go home"!. I had cared for her for 10 years and after another heart problem, it sometimes took two to get her up. Mum (then93) flourished. She enjoyed the company, the activities and her
room. Mum became ill in October 2023 the care was excellent. The staff went the extra mile to make sure she was comfortable and they supported the family too!

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Review from N L (Granddaughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, very clean and tidy. Very friendly staff nothing is too much trouble. The residents are all clean and tidy. Treated with respect and the greatest of care given. My grandad felt at home and comfortable. Would recommend it to anyone.

Reply from Claudia Marainu, Manager at Westfields

That is such a lovely review. We are happy that you are happy with our care and our home, this means a lot to us, making a difference to people’s lives. It was a pleasure to look after grandad and will always remember him with a smile on our faces. We wish you all the best and thank you again.


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Review from V F (Granddaughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Westfields staff enough for the care and support they have given to my grandmother over this past week. As a family, we have absolute piece of mind knowing she is in the best hands and receiving the care she deserves. Nothing is too much trouble, when we visit we are made to feel welcome
and everyone is very friendly. We visited during the coronation and the staff were engaging and created a fun atmosphere. Activities had been well thought out and it is apparent that the resident's wellbeing is a high priority.
From all the family, thank you so much!

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Review from Barry H (Brother-in-law of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank everyone at Westfields for the care and attention given to our brother-in-law in the short time he was in their care.
The care he was given was, in our view, outstanding.
From his initial assessment by the Westfields manager at the hospital through to his admission, everything
was explained and went smoothly.
All of the staff we had contact with were very professional and kind, thank you all.

Reply from Jack Anthony-Knell, Manager at Westfields

It was a true pleasure to have your brother-in-law stay with us at Westfields. We are all honoured to have met and cared for him. You are always welcome at Westfields and we hope to see you in the near future.


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Review from J H (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care and service provided by this exceptional care home highly enough. Westfields is led and managed by a very strong management team who go the extra distance to make sure that their resident's needs are fully catered for by their caring and helpful team. My mother has now had her
third respite placement at Westfields and that in itself speaks for itself! It is undoubtedly a difficult time when decisions on care and placements have to be made, from both the individual and family’s perspective, but the care and detail that the Westfields manager and team have placed into supporting us through this is something that we are incredibly grateful for.

Reply from Jack Anthony-Knell, Manager at Westfields

Thank you so much for your very kind words, everyone at Westfields always extends their efforts to ensure that any visit to Westfields is a pleasurable and welcoming one. It has always been a pleasure to have Mum visit. We are looking forward to her to visit in the near future.


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Review from V B (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved into Westfields the week covid lockdown was declared - we were very concerned about how he would cope with the new surroundings after being in hospital for some weeks but of course, the family could not visit him. We were very pleased with the care he received at that time and eventually,
we were able to see him regularly. He has been very well looked after and all the staff take great care of him, encouraging him to participate in a variety of activities. He loves the food! We are glad we made the decision to move him to Westfields at such a difficult time in March 2020.

Reply from Jack Anthony-Knell, Manager at Westfields

Thank you so much for your comments, it was so evident that he was a very kind, loving and strong man, it was mine and our pleasure at Westfields in getting to meet him and having him in our care. Please don't ever be a stranger you are always welcome at Westfields.


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Review from Neil P (Friend of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were faced with the need to find a care home for a 92-year-old lady at the height of the Covid pandemic - a very difficult time for such a decision. After a thorough investigation we chose Westfields, partly because accommodation was available, but also because of its outstanding CQC rating, and
have never had cause to regret that decision. Staff have always been helpful and kind, the food has been good and general conditions are always clean and welcoming.

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Review from Britt F (Granddaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot rate the manager high enough, what a caring, compassionate manager coupled with being a strong resilient leader. He and his wonderful staff dealt with our nan in a way the family couldn't. Westfields is very well-equipped, clean and homely. Nan said the food is brilliant.
Thank you again
for your professional services.

Reply from Jack Anthony-Knell, Manager at Westfields

We always do our very best to support everyone who lives and visits Westfields, it was a pleasure to have met the family and of course your grandmother, you are always welcome at Westfields.


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Review from V H (Friend of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff were kind and supportive to both my friend and me. Whatever was asked of them, they did their best to assist. Unfortunately, my friend was too unwell to enjoy all that was on offer in Westfields.

Reply from Jack Anthony-Knell, Manager at Westfields

Thank you very much for your kind words, it was a pleasure to have supported where we could.


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Review from Debra H (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Westfields highly enough. My Mum has had a really difficult year and came out of hospital after four months feeling very anxious and disorientated, and too vulnerable to continue living at home. My Dad was already in a Norse Care home and it was such a positive experience
for him that I was very happy that a place was available for Mum at Westfields. The manager and staff supported me through the process of moving here as I live many miles away and answered all my concerns, however small.
Mum has a lovely bright room, and the communal areas look modern and comfortable, with everything kept spotlessly clean.
All the staff have been welcoming and caring, helping mum to settle in at her own pace so that by Christmas she was able to join in and enjoy the festivities!
It gives me great peace of mind that Mum is safe and well cared for, and I really appreciate the support and advice that the manager and staff continue to give me.

Reply from Jack Anthony-Knell, Manager at Westfields

Thank you so much for your kind words, Mum has settled in very well and has made many new friends along the way.


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Review from Laura B (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been through a lot over the last eighteen months and moving here has been the first time she's been calm and settled. Everyone has been so warm and welcoming and it's so lovely to walk into such a positive and happy home.
I used to dread leaving mum whenever I saw her, but at Westfields,
I know she's safe, well looked after and having a giggle.
Thank you to all the awesome staff!

Reply from Jack Anthony-Knell, Manager at Westfields

Thank you so much for your kind words, Mum has settled in very well and it is lovely to see her smile and laugh.


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Review from R R (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became very frail and weak after suffering from shingles. He lived alone with carers going into the house.
We phoned several care homes and we got a very positive response from the Westfields manager immediately.
My sister and I went to have a look the same day, we were really impressed
with the way in which our questions were answered and the comprehensive tour of the facilities.
We were shown a lovely bright room with its own facilities and we both agreed this would be just right for him.
He was admitted very quickly as he needed to be looked after immediately.
A week on he's so much better, but planning on staying in the home permanently.
The staff are caring, compassionate and show empathy, even getting down to his level when they speak to him.
They have liaised with the GP at every moment ensuring a seamless transfer of information.
A simply outstanding experience all around from an outstanding care provider.

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Review from James K (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Westfields in the last few months of his life. He was made to feel very welcome and settled in well. He loved the food and enjoyed a laugh with the staff and other residents. They took him on days out and he enjoyed being taken to the garden for some fresh air and an ice cream.
Overall,
the care given to him was excellent and I would highly recommend Westfields.

Reply from Claudia Maranu, Deputy Manager - Westfields at Westfields

Thank you for your very kind words, your dad was such a lovely man and he is missed by us all. Take care.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Westfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Westfields is calculated as follows: ( (144 Excellents x 5) + (23 Goods x 4) ) ÷ 167 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westfields is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Jack

Jack Anthony-Knell

Job Title: Registered Manager

Joined: 2022

My career in Health and Social Care started in 2013. I started off working in the local community as a Domiciliary Carer and Support Worker. I met some lovely people and had the privilege of caring for them in their own homes.


In 2014 I started working in a residential home, where I started supporting individuals living with dementia. Then I took a position within NorseCare, where I worked as a Care and Support Worker.
I found a home in Heacham that I fell in love with, so I stayed there for 4 years, until moving to various other homes within the company, to support as Deputy Manager.


In 2021 I started supporting our homes from a strategic support point of view and also supporting Dementia Care as a Practical Dementia Coach, across our 36 homes which I have been nominated for the Norfolk Care Award 2022 for ‘Delivering Excellence through Learning and Development”.


In the past 9 years of working in Social Care, I have met some amazingly beautiful people, which I will never forget, they have taught me a lot, as well as worked with some incredible teams. In this, I have gained various qualifications including my Level 5 Diploma in Adult social care.


I find it so rewarding to come to work every day and see the positive impact on all the people that we support.


Frequently Asked Questions about Westfields

What types of Care is Westfields registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westfields provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Westfields have?

There are 51 Single Rooms.

What are the Facilities & Services at Westfields?

Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Westfields to the centre of Swaffham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.