Westfields

Westfield Road, Swaffham PE37 7HE
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9.9 81 Reviews
  • Westfields, Swaffham
Westfields, in Swaffham, is a comfortable residential care home that has been tailored towards the needs of older people with care needs, with scenic surroundings and a quality team of carers.

Norse Care invest heavily in their services, keeping up with care sector developments and regulatory issues.

All residents have their privacy and personal freedoms respected, with a varied activities programme and care plans set up to reflect dignity and independence.

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Care Provided by Westfields

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Matthew Anthony-Knell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,081 – £1,504
    • RESPITE Self-Funded Residential Care £1,081 – £1,504

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Westfields to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Westfields Reviews (81)

Total of 81, showing 21-40
9.9

Westfields has a Review Score of 9.9 (9.862) out of 10, based on 14 reviews in the last 2 years. Over all time Westfields has 81 reviews.

Overall Experience

  • 73
  • 7
  • 0
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  • 0

Date Published

81
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14
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Review from Sheila H (Daughter-in-law of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to this care home in December 2021 until her death this past week.
She enjoyed living here and settled in quickly, she made friends with many of the other residents and enjoyed joining in with the various activities. Although she didn't eat a great deal, the food was appetising
and she was offered alternatives and smaller portions. She didn't sleep all that well in her bed and staff would often find her sitting in her chair halfway through the night, she was offered a hot drink with blankets/cushions to make it comfortable for her to rest. She did have a new reclining chair which she used during her final weeks.
I was completely happy with the care she received and the standard of the home, it was clean and everyone was friendly and had her comfort and care in mind at all times.
Myself and family members stayed during her last few days and we were offered refreshments and food which was appreciated.
Very happy to recommend this care home.

Reply from Claudia Maranu, Deputy Manager - Westfields at Westfields

Thank you so much for the lovely words and review, she will be very much missed by us all.


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Review from Mary M (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received such wonderful care at Westfields, such caring staff, they really got to know Mum and made her feel settled and happy. The family were always made to feel welcome, such a lovely place. I would highly recommend.

Reply from Sarah Hill, Customer Relationship Manager at Westfields

Thank you for your lovely review. The team at Westfields are delighted to hear your comments.


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Review from I S (Respite Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I was horrified when I saw how bare the room was, just a bed with very lumpy pillows. And a very hard chair which looked about forty years old, not at all suitable for someone like myself whose legs were swollen and need to be raised up.
I was most uncomfortable. I was given a buzzer when I needed
help or to go to the toilet. Answered eventually and was told I would get attention in a minute, and after another 15 minutes I rang the buzzer again. This happened so many times. I was waiting to go to the toilet for 50 minutes. One morning I waited 1 hour 30 minutes. After waking at 6.30 am it’s not on.
Most of the girls and guys were lovely. But there was the odd one who had me in tears with her arrogance.
The team leader did apologise. The food was ok, lunchtime meals weren’t bad but the evening tea was a very sparse a sandwich mean a quarter of a sandwich. Overall I couldn’t wait to get home respite. What respite? No, I wouldn’t recommend this place

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Review from Stephen H (Son of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very calm and pleasant environment. All the staff were extremely kind and helpful during the short time we experienced with them. Nothing was too much trouble for them.

Reply from Caroline Beale, Customer relationship manager at Westfields

Thank you for your lovely review, we are happy that you had a pleasant experience.


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Review from J S (Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to the hospital for ill health and ended up being placed into a cottage hospital. The experience I received was dreadful. I was told by the staff in the community hospital that I was being sent into a care home without much of a choice which is why I ended up in Westfields. However, I
was so surprised to find out how very happy I would be as soon as I settled in. I was made welcome by both staff and the other residents. From the management to the cleaning staff they all go above and beyond and you couldn't ask for more caring people. The staff and the others that live here provide me with the companionship that I need. I was absolutely amazed when I moved into Westfields and never even dreamt or thought of living in a residential home but it turned out to be the best move I made at this point in my life which is why I made the choice to stay here. I am so grateful for Westfields and feel that the home has given me a new lease of life that I never knew I needed.

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Review from Warren B (Son-in-law of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been a resident here for just over a month. I have been impressed with the manager and staff from our initial enquiry into her moving into the home, to her moving and settling in.
On our first visit to the home, the manager and staff were warm and welcoming. We were shown
around by the manager, who informed us of the routines, events and activities put on by the staff. All our questions were answered comprehensively. A home visit from the manager to meet Mum and answer her questions helped her prepare for this change in her life. Now she has settled in and is happy. She has been made to feel welcome and is really pleased with the way the staff have helped her make this adjustment in her life. She has made friends and with the encouragement of the staff has taken part in activities, something my wife and I struggled to get her to do! I cannot praise the whole team at Westfields enough. Outstanding care home.

Reply from Caroline Beale, Customer relationship manager at Westfields

Thank you for the lovely review of your experiences with our home.


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Review from S S (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident in this care home from December 2021 to February 2022, in all the time she was in the care home, she was treated with the utmost care and respect.
She was contented and she loved the food as well.
Just like to say thank you to every member of staff, you are all fantastic.

Reply from Caroline Beale, Customer relationship manager at Westfields

Thank you for your review, we are very pleased that your mum had such a good experience.


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Review from Melanie T (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so well looked after here, all staff so friendly and helpful. I live over an hour away and rely on public transport to visit and it’s great that I can have lunch with my mum when I am there.
We are all kept up to date on her health and any issues.

Reply from Caroline Beale, Customer relationship manager at Westfields

Thank you for this lovely review, really appreciated.


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Review from Trudy R (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place with amazing staff, who genuinely care. Mum went for respite care and loved it so much, decided to stay. Only wish I was 65 so I could stay there too. Cannot praise the staff highly enough. So grateful that Mum is not only safe but so happy.

Reply from Caroline Beale, Customer relationship manager at Westfields

Thank you for your lovely review and very kind words.


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Review from Lesley C (Daughter-in-law of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Westfields enough, they are all worth their weight in gold, the care is outstanding, everything about the home is outstanding, they treated my father-in-law with kindness and dignity in his last days.

Reply from Caroline Beale, Customer relationship manager at Westfields

Thank you so much for the lovely words and review, he will be very much missed by us all.


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Review from Shelly C (Granddaughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad had been a resident for the last 3.5 years. In July, he took a turn for the worst and was placed on end of life care. I can not praise everyone at Westfields enough, he was so well taken care of and looked after like he was one of their own family members. He was treated with dignity right up
until he passed away and even afterwards. He was very happy at Westfields and we all took comfort in the fact that he was safe and well looked after.

Reply from Caroline Beale, Customer relationship manager at Westfields

Thank you for your very kind words, your grandad was a lovely man and he is missed by us all. Take care.


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Review from Karen J (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had a wonderful 3 years at Westfields. It has an excellent management and staff team. Nothing was ever too much trouble for either him or the family. He had so much fun and the day to day living was kept varied and fun-even with Covid! Westfield has done an amazing job at keeping Covid out of
the home and the dedication and care are absolutely of the highest standard. Dad absolutely loved his time living at Westfields. Constantly said how wonderful everyone was. When his health deteriorated we were kept informed and shown immense compassion. Dad was looked after with the highest level of care, love and dignity and we will always feel eternally grateful for the Westfields team for going the extra mile for Dad and our family during his very sad passing. I highly recommend Westfields to everyone. Thank you Westfields- we miss not seeing you all too!

Reply from Caroline Beale, Customer relationship manager at Westfields

Thank you so much for your kind words about the care & support your dad received whilst in our care. He was a very loving, funny & kind man. Condolences for your loss, take care and we will miss seeing you all too!


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Review from Stephen J (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial assessment was thorough, sensitive and friendly welcome at Westfields, warm. Ongoing care kind, consistent and understanding of elderly person needs. Communication with Westfields is always excellent. Dad's wishes always respected.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind comments about the care and support provided at Westfields.


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Review from Freya D (Niece of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff. My uncle felt very at home at Westfields and staff were always willing to help him or me, with anything we needed, especially during this period of Covid. A special thanks to all the staff especially to two particular members of staff, who were extremely helpful after my Uncle's
passing.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support you and your uncle received at Westfields. We send our condolences for your loss.


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Review from R B (Resident) assisted by family/friend published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff catered for all my needs. The food was lovely and they went out of their way to provide food that I like.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind comments on the care and support, and food that you received at Westfields.


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Review from Sallyanne P (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Westfields just over a week before the home locked down. From day one, the staff showed that they genuinely cared. The communications throughout was excellent, reassuring both Mum and the family during this unusual time. Mum celebrated her birthday while there, and they arranged fr us
to come to the some and see Mum through the window and helped her to talk to her other daughter over Skype. Once we could visit again, they made sure that both residents and visitors could safely spend time together outdoors. I know Mum enjoyed seeing her family again. When Mum's health deteriorated, the staff kept us informed and under extreme circumstance continued to show us all compassion. After a short stay in the hospital, arrangements were made to return to spend her last days in familiar surrounding with people who know her and her ways. It is the little things that mean so much, such as sending Mum on her final journey from them with her teddy, so she would not be by herself. Our family will always be grateful for the care Mum received and the respect shown. The staff are amazing. Thank you.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for these lovely comments about the care and support your mum received at Westfields and we are so sorry for your loss.


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Review from Nigel F (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Westfields care home, Swaffham following a fall. However, this was during the covid lockdown so I was unable to visit until later in her stay. The management and staff were fantastic at keeping us informed and the team was led magnificently by the manager. I could not recommend
Westfields highly enough. Thank you for keeping my mother safe and well during this difficult time.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind comments about the care and support your mother received at Westfields.


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Review from Nicola R (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although her stay at Westfields was short, we were very impressed by the care and respect shown to our mother. Within the covid restrictions, the staff made every effort to allow us to visit or telephone her and kept us informed of her condition. Sadly, our mother passed away, but at all times, she
and we were treated with great kindness.

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Review from Roger J S (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has acute mobility issues (and can be cantankerous at times!). After spending short periods in other care homes in Swaffham, she entered Westfields. All the staff there have been absolutely brilliant with her, and although she would rather be at home, she is reasonably happy there. She looks
on the girls, and boys, as friends, rather than carers.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support your mother is receiving at Westfields.


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Review from K W (Granddaughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely happy with the care and support that you offered my grandad. He seemed very content and comfortable during his stay at Westfields.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support your grandad received at Westfields.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Westfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Westfields is calculated as follows: ( (144 Excellents x 5) + (23 Goods x 4) ) ÷ 167 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westfields is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Jack

Jack Anthony-Knell

Job Title: Registered Manager

Joined: 2022

My career in Health and Social Care started in 2013. I started off working in the local community as a Domiciliary Carer and Support Worker. I met some lovely people and had the privilege of caring for them in their own homes.


In 2014 I started working in a residential home, where I started supporting individuals living with dementia. Then I took a position within NorseCare, where I worked as a Care and Support Worker.
I found a home in Heacham that I fell in love with, so I stayed there for 4 years, until moving to various other homes within the company, to support as Deputy Manager.


In 2021 I started supporting our homes from a strategic support point of view and also supporting Dementia Care as a Practical Dementia Coach, across our 36 homes which I have been nominated for the Norfolk Care Award 2022 for ‘Delivering Excellence through Learning and Development”.


In the past 9 years of working in Social Care, I have met some amazingly beautiful people, which I will never forget, they have taught me a lot, as well as worked with some incredible teams. In this, I have gained various qualifications including my Level 5 Diploma in Adult social care.


I find it so rewarding to come to work every day and see the positive impact on all the people that we support.