Westfields

Westfield Road, Swaffham PE37 7HE
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9.9 81 Reviews
  • Westfields, Swaffham
Westfields, in Swaffham, is a comfortable residential care home that has been tailored towards the needs of older people with care needs, with scenic surroundings and a quality team of carers.

Norse Care invest heavily in their services, keeping up with care sector developments and regulatory issues.

All residents have their privacy and personal freedoms respected, with a varied activities programme and care plans set up to reflect dignity and independence.

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Care Provided by Westfields

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Matthew Anthony-Knell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,081 – £1,504
    • RESPITE Self-Funded Residential Care £1,081 – £1,504

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Westfields to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Westfields Reviews (81)

Total of 81, showing 41-60
9.9

Westfields has a Review Score of 9.9 (9.862) out of 10, based on 14 reviews in the last 2 years. Over all time Westfields has 81 reviews.

Overall Experience

  • 73
  • 7
  • 0
  • 1
  • 0

Date Published

81
2
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67

Review from S C (Grandson of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home, with incredibly caring staff.
Gave my grandad dignity and fantastic care in his final few months.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind and supportive words about the care and support your Grandad in his time at Westfields. We offer our condolences.


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Review from K B (Husband of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing all the care homes in Swaffham we decided on Westfields. Thank goodness we did. My wife got the care she deserved, we can't fault the staff or the great management. The whole family who visited were of the same agreement. Well done Westfields. You are a credit and thank you so much.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your wonderful comments about the care and support your wife received at Westfields.


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Review from L B (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfields staff were amazing. Every one of them took the time to get to know my mother and she them. They treated her very gently and with great dignity which meant the world to me and my family. Her room was lovely and bright and spacious and we spent some lovely evenings doing jigsaw puzzles and
talking to staff and other residents. The outside grounds are peaceful and we loved sitting outside as a family, talking and enjoying the surroundings.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support you and your mother received at Westfields.


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Review from K B (Daughter of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived in Westfields for the last 5 months of her life. Choosing a home was so difficult for us all because mentally mum was fine, it was physically that she required care. Westfields was the perfect place for her from day 1. Meeting the manager when we looked around, and when she moved in were
both really positive experiences and we will be eternally grateful to the amazing, loving, caring and professional carers who cared for my mum with dignity and respect also.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind thoughts about the care and support your mum received at Westfields - please accept our condolences for your loss.


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Review from D B (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for just six months. She loved it there. She loved her room, the facilities and the very caring staff and management. During her last three months, they couldn't have been more caring and called me if there were any problems. It has an outstanding rating and having seen and
spoken to several other establishments, I can confirm that Westfields in our opinion is the best.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind word about the care and support your mother received at Westfields. Please accept our condolences for your loss.


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Review from Henry D (Son-in-law of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home, my mother-in-law 90 years old loves being there, the management and all the staff made me very welcome and are genuinely helpful and friendly, from the cook to the handyman. My mother-in-law was introduced to all the staff. It's good to hear from her that she has made friends amongst
the other resident's and she wishes to stay at Westfields permanently as she needs the help that they offer.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind comments about the care and support your mother-in-law has received at Westfields.


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Review from V T (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of my father's care, it was apparent that the staff were a great team of kind individuals. He was kept very clean, warm and well fed even when confined to bed. The home smelt good, clean and no alarms bells were ringing to disturb residents. Externally, the gardens could be greatly
improved for the residents to use and look out at.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support your father received at Westfields.


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Review from Jacqueline M (Respite Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the facilities and the staff's caring and compassionate attitude. I would not hesitate to recommend "Westfields " or to be a resident again myself.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for this kind review of Westfields.


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Review from D Z (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum booked into Westfields for respite care under protest! Two weeks later she didn't want to leave and is now staying long term.


She loves it and I know she is in good and caring hands.


Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about your Mum's care at Westfields and we're glad she's happily settled in!


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Review from Wendy L (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfields is a beautiful caring home - lovely kind staff, very clean excellent food, truly a "home from home". I loved my stay with them.

Reply from Richard Smith, Marketing Manager at Westfields

Thanks for your kind comments, we're glad you enjoyed your stay.


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Review from Joanna (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great welcome when Dad moved in for respite care on May 18. Staff very pleasant, friendly and helpful. Thank you.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind thoughts on Westfields.


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Review from J H (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired matron of the (old school), I would like to say how much I have enjoyed my time here. The staff (all of them) are kind, thoughtful, always cheerful and willing to do anything with a smile, I give them 10/10. The food, all homemade in the kitchen is delicious and the menus varied. All treatments
that I had, have been helpful.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind comments about the care and support received at Westfields. I will pass on your comments about the food to the catering team.


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Review from Shelley M (Daughter-in-law of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm cosy environment. Friendly helpful staff. Lovely surroundings.
Great food.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your comments about the care and support provided at Westfields.


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Review from Fiona R (Friend of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit we made, the staff were welcoming and friendly and it's easy to see they are fond of and caring towards the residents.
Our friend's needs are well met. The staff understand his character, his room is pleasant and the home is warm. He tells us his meals are good and plentiful.

Reply from richard smith, marketing manager at Westfields

Thank you for your kind words about the care and support your friend is receiving at Westfields.


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Review from M B (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very happy with an urgent respite admission. My mother was in good hands and made such improvement, that she was able to return home. I wouldn't hesitate to return to Westfields for respite or permanent care if the need arises.

Reply from Richard Smith, Marketing manager at Westfields

Thank you for your kind words about the care and support your mother received during her short time at Westfields.


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Review from David F (Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I left the hospital I was taken to one of your care homes which was at Swaffham in Norfolk I was looked after very well by everyone. The food was great, the room and all its members were great, I am getting better, mind you the weather could be better. Keep up the good work you all.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the support you received at Westfields in Swaffham.


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Review from Paulette W (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (86) broke her hip and required six weeks respite care. I cannot speak highly enough of the care she received.
She had a comfortable room, access to several lounge areas; some with televisions, books, magazines etc. and drink making facilities.
The meals were all cooked fresh and of a high
quality with variety.
All the carers who looked after my mum were friendly and appeared to have a genuine passion for their work. Visitors were always made to feel welcome and were able to visit as and when we pleased.
Mum was very happy there and would have been quite content to stay longer.

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Review from J C (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care from the staff was beyond words - all from kitchen to care staff, cleaners and office staff.
My dad had been ill and bed ridden for the last few months. The care and consideration didn't stop at my dad but also to myself and others of my family.
When dad passed away all staff on duty came in
and paid their respects. Members of staff then, on their days off, came to his funeral.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support your father and your family received from the team at Westfields. Please accept our condolences for your loss.


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Review from L W (Resident) assisted by family/friend published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was required to receive six weeks respite care after breaking my hip. This was my first experience of a care home and to my relief I found it to be a positive one.
The home was comfortable with good home cooked food and plenty of comfortable lounges where I could sit either with my visitors or by
myself.
The carers were all kind and compassionate, nothing was too much trouble.
I was happy there and would certainly consider it if I needed a care home full time.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words and we're pleased that your first experience of a care home was a positive one.


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Review from Denise L (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted after a fall and operation on a broken hip.
We were on holiday at the time, so were relying on the care services.
I cannot speak too highly of all the care and attention received, also the friendliness and helpfulness we as a family received.
Nothing was too much trouble and
each time we visited we were greeted.
Marvellous.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support your mother received at Westfields.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Westfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Westfields is calculated as follows: ( (144 Excellents x 5) + (23 Goods x 4) ) ÷ 167 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westfields is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Jack

Jack Anthony-Knell

Job Title: Registered Manager

Joined: 2022

My career in Health and Social Care started in 2013. I started off working in the local community as a Domiciliary Carer and Support Worker. I met some lovely people and had the privilege of caring for them in their own homes.


In 2014 I started working in a residential home, where I started supporting individuals living with dementia. Then I took a position within NorseCare, where I worked as a Care and Support Worker.
I found a home in Heacham that I fell in love with, so I stayed there for 4 years, until moving to various other homes within the company, to support as Deputy Manager.


In 2021 I started supporting our homes from a strategic support point of view and also supporting Dementia Care as a Practical Dementia Coach, across our 36 homes which I have been nominated for the Norfolk Care Award 2022 for ‘Delivering Excellence through Learning and Development”.


In the past 9 years of working in Social Care, I have met some amazingly beautiful people, which I will never forget, they have taught me a lot, as well as worked with some incredible teams. In this, I have gained various qualifications including my Level 5 Diploma in Adult social care.


I find it so rewarding to come to work every day and see the positive impact on all the people that we support.