Westfields

Westfield Road, Swaffham PE37 7HE
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9.9 81 Reviews
  • Westfields, Swaffham
Westfields, in Swaffham, is a comfortable residential care home that has been tailored towards the needs of older people with care needs, with scenic surroundings and a quality team of carers.

Norse Care invest heavily in their services, keeping up with care sector developments and regulatory issues.

All residents have their privacy and personal freedoms respected, with a varied activities programme and care plans set up to reflect dignity and independence.

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Care Provided by Westfields

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Matthew Anthony-Knell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,081 – £1,504
    • RESPITE Self-Funded Residential Care £1,081 – £1,504

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Westfields to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Westfields Reviews (81)

Total of 81, showing 61-80
9.9

Westfields has a Review Score of 9.9 (9.862) out of 10, based on 14 reviews in the last 2 years. Over all time Westfields has 81 reviews.

Overall Experience

  • 73
  • 7
  • 0
  • 1
  • 0

Date Published

81
2
6
14
67

Review from Nathan S (Grandson of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are extremely friendly and willing to deliver excellent service. The home is very well kept and clean. The residents seem very happy.

Reply from Richard Smith, Marketing Manager at Westfields

Thanks for your kind words about the care and support received at Westfields.


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Review from D B (Daughter of Resident) published on 14 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a short stay under the Steps programme at Westfields and we cannot praise the staff enough. We visited her every day and always find every member of staff we come into contact with to be extremely helpful. They provided mum with the assistance she needed to get her back on her feet after her
operation for a broken hip and so able to return home quickly. They were also very kind to mum as she suffered a bereavement during her stay. We cannot thank them all enough.

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Review from Mervyn B (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Westfields for respite care following a fall and fracturing her wrist. Whilst at Westfields she regained her confidence to walk unaided and soon felt ready to return home. the staff were very caring and supportive towards her.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support your Mum received while at Westfields.


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Review from Catherine G (Niece of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff directing me to where my Aunt was sitting. Staff always approachable and friendly as well as helpful. Aunt obviously well cared for. Staff always concerned to give my Aunt a choice of where to eat but encouraging her to mix with others. She is happy and more confident physically as well
as mentally. My Aunt is able to take advantage of the facilities offered, for example, hairdressers and manicurist. There are other activities she can become involved with if she wants. My Aunt's hospital appointments are catered for with transport arranged. Team heads available to talk with me about my Aunt.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care your Aunt is receiving at Westfields.


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Review from Emma W (Granddaughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to live at Westfields in December 2014 as her physical health had deteriorated and she was no longer able to live alone. The transition to residential care was extremely hard for her but the staff at Westfields were so welcoming and over time they became part of our family. In her
95th year, shortly after her birthday, her health worsened. She passed away peacefully in her own bed and own room. During this difficult time, the staff were most attentive and caring to us all. Something we might not have experienced in a hospital.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support you and your grandmother received at Westfields. Please accept out condolences for your loss.


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Review from Doreen T (Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of a care home and it was very good. Excellent in every way. Very kind staff. Food also excellent.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care you received at Westfields. I will also pass on your comments about the food to the kitchen staff.


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Review from Don F (Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed rehab to get back on my feet and they have been very helpful. They were always there when I needed them. They are courteous and polite.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support you received from the team at Westfields.


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Review from Maureen T (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away in July. The staff were excellent and so caring, you could not wish for a better place to spend your last weeks.

Reply from Richard Smith, marketing manager at Westfields

Thank you for your kind words about Westfields and the care team there, we're sorry for your loss.


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Review from Roger S (Son of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfields provided my mum with a caring and supportive home in the final days of her life. She particularly appreciated the friendly social atmosphere and thoughtful friendliness of the staff. Anticipant of entering care at 91, none of her fears were realised. In fact she really enjoyed her time there,
much to her surprise!

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about Westfields and please accept our condolences for your loss.


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Review from Tina D (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before going into Westfields for respite my mother was terrified of nursing or care homes but after a week in Westfields she loved it. She has told everybody how lovely everybody was to her. The staff were all very friendly and the food was great. This place has given me peace of mind to know I can
have respite with the knowledge that she is safe and cared for. She can't wait to go back.

Reply from richard smith, marketing manager at Westfields

Thank you for your lovely comments about the care we provided to your mother at Westfields. She would be welcome back at any time and we're also pleased that we have been able to provide you with some respite as well.


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Review from Stuart C (Grandson of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a worry putting the care of a close relative in the hands of someone else and I have to say that the staff at Westfields have been brilliant throughout. From day 1 they made nan feel welcome and comfortable and as well as nan's carer's have become nan's friends. If you are thinking about
putting a relative in the care of Westfields I can tell you they will be in good hands!

Reply from richard smith, marketing manager at Westfields

Thank you for your kind words about the care and support your nan has received at Westfields.


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Review from Fiona P (Sister of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home. My brother spent seven months here after major heart surgery. The atmosphere was lovely. All of the staff did their best to help and support him even when he was being difficult, which he could be at times, especially being a younger age than most of the residents. I felt
the staff also understand his problems and were a support to me in my dealing with other services involved in my brothers care, i.e social workers, hospital etc. Thank you all very much you did the very best you could.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about the care and support provided to you and your brother during his stay at Westfields.


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Review from Helen B (Niece of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Westfields Care Home at Swaffham excellent. They were all wonderful to my Aunt during her stay there and very helpful to me during a difficult time. Their kindness was wonderful. I cannot praise all of them enough. Well done to you all for doing such a great job.

Reply from richard smith, marketing manager at Westfields

Thank you for your kind words about the care your Aunt received while at Westfields.


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Review from Kevin M (Son of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First moved to Westfields August 2015, mum came here for 6 weeks rehab after serious illness and a long hospital stay that turned out to 6 months. Initially allocated a very small but comfortable room, but moved to a larger room with a view which was much appreciated and allowed a bit more independence.
Always found staff and management were kind, informed and approachable. Glad to say mum now able to move on to sheltered housing, felt she was always in good hands.

Reply from richard smith, marketing manager at Westfields

Thank you for your helpful and constructive comments about Westfields. I will pass your comments on the room sizes and activities.


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Review from Sarah (Private Carer of Resident) published on 10 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a truly wonderful place! After visiting today and having lunch I felt I must write this review.
First thing I have to say is how clean it is inside and out. It's decor is bright and cheery, and this continues into the residents own rooms. Everything needed in their rooms is provided, they can
even have their pet stay which is wonderful. There are numerous lounges where we could sit and talk, even a lounge area where we could sit and reminisce over very old postcards, photos and books, which we did and thoroughly enjoyed. The staff are friendly and respectful of all residents, giving them choices and encouraging their independence. The dining area is lovely, clean and bright. Plenty of drinks from water to spirits available, fresh fruit and even music playing in the background. The food was absolutely amazing, I couldn't fault it one bit, I have been a chef and I can honestly say it was perfect.
I want to say thank you for taking such obvious care and looking after the service user.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you so much for this glowing review of Westfields. We're very grateful to you for taking the time to comment and I will make sure I pass on your comments about the food to our catering team.


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Review from Dave M (Son of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very nice care home they looked after mother very well.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your positive feedback about Westfields.


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Review from Jean C (Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found everything very good. Taken care of anything I needed and enjoyed my stay as much as possible.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind comments about the care you received at Westfields.


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Review from A B (Daughter of Resident) published on 20 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Westfields for almost two years and during this time the team worked hard to find out about her as a person, her likes/dislikes, interests and her past to be able to discover the person she has once been and support her through her dementia. Westfields has a team of kind, caring, enthusiastic
and innovative people who genuinely want to make a difference and truly made mum feel at home. The small lounge/kitchen setting prevents a feeling of institutionalisation and re-in forces the homely atmosphere. Mum was treated as an individual but the great range of activities she joined in with the small groups. I wish there could be more homes as excellent for everyone in need.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words and observations about Westfields.


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Review from Victoria E (Granddaughter of Resident) published on 28 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my Nan's stay here the staff went above and beyond to ensure she was well cared for. They provide a large selection of regular activities and interests, with people coming in to the home to carry out various activities, from small animal handlers, to musicians to theatre groups. The staff are
very caring and genuinely are interested in the well being of the residents. I would often phone my Nan and they would ensure she was able to get to the phone, assisting her with holding it too, letters were always read to her and photos put up in her room. One member of staff even sat with my Nan to write a letter to me with a photograph, which was just the most wonderful thing to receive in the post, such a surprise and so treasured. To the staff they are not just another old person but a person who has interests, experiences and things to share, they give them the best possible time at Westfields. I have to say I would have absolutely no hesitation at highly recommending the home to anyone. It is a wonderful place, tun by a wonderful team. They gave my Nan a safe secure home for the last few years of her life and I am very grateful to them for that

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your lovely comments about Westfields, we are so pleased that you have taken the time and trouble to give us such lovely feedback.


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Review from Deborah D (Granddaughter of Resident) published on 28 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan, who has recently passed away enjoyed her last few years at the home. She was well cared for, did excellent activities, had good relationships with the staff and whilst dying had her needs met. The staff went above and beyond any expectations. Some of the staff attended her funeral and the funeral
procession started from Westfields and we were invited to go back there for coffee and cake after the ceremony too. Nothing was ever too much trouble. The activities they do are engaging at all levels and I would highly recommend this home.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind comments about the care we provided for your Nan at Westfields. We're pleased we were able to meet your expectations in caring for her and please accept our condolences on your loss.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Westfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Westfields is calculated as follows: ( (144 Excellents x 5) + (23 Goods x 4) ) ÷ 167 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westfields is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Jack

Jack Anthony-Knell

Job Title: Registered Manager

Joined: 2022

My career in Health and Social Care started in 2013. I started off working in the local community as a Domiciliary Carer and Support Worker. I met some lovely people and had the privilege of caring for them in their own homes.


In 2014 I started working in a residential home, where I started supporting individuals living with dementia. Then I took a position within NorseCare, where I worked as a Care and Support Worker.
I found a home in Heacham that I fell in love with, so I stayed there for 4 years, until moving to various other homes within the company, to support as Deputy Manager.


In 2021 I started supporting our homes from a strategic support point of view and also supporting Dementia Care as a Practical Dementia Coach, across our 36 homes which I have been nominated for the Norfolk Care Award 2022 for ‘Delivering Excellence through Learning and Development”.


In the past 9 years of working in Social Care, I have met some amazingly beautiful people, which I will never forget, they have taught me a lot, as well as worked with some incredible teams. In this, I have gained various qualifications including my Level 5 Diploma in Adult social care.


I find it so rewarding to come to work every day and see the positive impact on all the people that we support.