Westfields

Westfield Road, Swaffham PE37 7HE
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9.9 81 Reviews
  • Westfields, Swaffham
Westfields, in Swaffham, is a comfortable residential care home that has been tailored towards the needs of older people with care needs, with scenic surroundings and a quality team of carers.

Norse Care invest heavily in their services, keeping up with care sector developments and regulatory issues.

All residents have their privacy and personal freedoms respected, with a varied activities programme and care plans set up to reflect dignity and independence.

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Care Provided by Westfields

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Matthew Anthony-Knell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,081 – £1,504
    • RESPITE Self-Funded Residential Care £1,081 – £1,504

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Westfields to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Westfields Reviews (81)

Total of 81, showing 81-81
9.9

Westfields has a Review Score of 9.9 (9.862) out of 10, based on 14 reviews in the last 2 years. Over all time Westfields has 81 reviews.

Overall Experience

  • 73
  • 7
  • 0
  • 1
  • 0

Date Published

81
2
6
14
67

Review from Janet L (Niece of Resident) published on 24 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent two weeks in Westfields after being discharged from hospital.
The care she received was excellent, all the staff treated her and us with the utmost respect.
The overall standard of Westfields is excellent.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about our home in Swaffham.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Westfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Westfields is calculated as follows: ( (144 Excellents x 5) + (23 Goods x 4) ) ÷ 167 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westfields is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Jack

Jack Anthony-Knell

Job Title: Registered Manager

Joined: 2022

My career in Health and Social Care started in 2013. I started off working in the local community as a Domiciliary Carer and Support Worker. I met some lovely people and had the privilege of caring for them in their own homes.


In 2014 I started working in a residential home, where I started supporting individuals living with dementia. Then I took a position within NorseCare, where I worked as a Care and Support Worker.
I found a home in Heacham that I fell in love with, so I stayed there for 4 years, until moving to various other homes within the company, to support as Deputy Manager.


In 2021 I started supporting our homes from a strategic support point of view and also supporting Dementia Care as a Practical Dementia Coach, across our 36 homes which I have been nominated for the Norfolk Care Award 2022 for ‘Delivering Excellence through Learning and Development”.


In the past 9 years of working in Social Care, I have met some amazingly beautiful people, which I will never forget, they have taught me a lot, as well as worked with some incredible teams. In this, I have gained various qualifications including my Level 5 Diploma in Adult social care.


I find it so rewarding to come to work every day and see the positive impact on all the people that we support.